山东导游考试现场问答 英语

1、 山东英语导游现场考试试题Questions on the skills of tour guiding1. After meeting your guests at the airport, what are the important things you should do before showing them to the awaiting coach?(1) check the number of the tourists together with the tour escort (tour leader) and the national guide.(2) ask for l

2、uggage claim cards and give them to the porters so that the luggage can be carried to the hotels as quickly as possible.2. What should be mentioned in a welcome speech?(1) greet the tour members on behalf of the travel service.(2) introduce yourself and driver.(3) express wishes to serve the tourist

3、s sincerely and honestly.(4) wish the tourists a pleasant journey and wonderful stay.3. What should you do when the tourists are leaving the airport with you to the city proper?(1) introduce the main buildings, attractions, scenes and views on the way.(2) interprete the local history, geography, pop

4、ulation, areas, climate, culture, custom, cuisine and so on.(3) tell the name of the hotel, class, location and other distinctive features.(4) inform the tour members the place and time to gather and the parking place of the coach.4. What should a tour guide do on the way back from the local scenic

5、areas (spots)?(1) help the group members recall what they have visited, giving supplementary explanation, and answer questions.(2) introduce the sightseeing en route (if the return route differs)(3) give briefings on the following days itinerary, the time and place that all members should meet for s

6、etting out.(4) remind the tour members of taking good care of their personal possessions and help them get off.5. What should a tour guide pay attention to when using body language?(1) use proper and appropriate body language while taking the group members tradition and custom into consideration.(2)

7、 behave naturally.(3) combine the verbal and non-verbal languages skillfully.(4) avoid nonsense gestures.6. What responsibilities should a tour guide take when accompanying the tour members to going shopping?(1) give a brief introduction to the shopping arcade.(2) recommend traditional handicrafts a

8、nd typical souvenirs.(3) render the assistance in their choices of goods and make sure that any shoddy, vulgar and unreasonable goods are not sold to your guests at any time.(4) make an arrangement for packaging or shipment of the goods that was purchased by any guest in your group.7. What are the t

9、hings you should mention in a farewell speech?(1) review the tour activities.(2) express sincere appreciation for friendship and co-operation.(3) invite suggestions and criticism for improvement.(4) make apologies if there is an inadequacy in service.(5) extend good wishes.8. If a tour member caught

10、 a cold, what should the tour guide do?(1) advise him/her to see a doctor in no time and accompany him/her to hospital if necessary.(2) advise him to stay in the hotel instead of continuing the tour. Inform the restaurant to arrange room service.(3) tell the tourist that the medical fee should be co

11、vered by himself/herself.(4) never offer the tour member any medicine without a doctors prescription.9. What should a tour guide do if the tour members encountered a robbery?(1) never hesitate to protect the safety of the tour members, and offer the first aid in case of an injury.(2) report to the l

12、ocal Public Security Bureau and offer the necessary assistances.(3) report to your travel service and seek for further directions.(4) take active measures to soothe other tour members.(5) help the travel service with the arising problems after the accident.10. A tour member would not like to share t

13、he room with his/her roommate and asked for a single room. What should the tour guide do then?(1) ask the tour leader for help and change rooms among the tour members.(2) If the tour leader failed in mediation and there is a vacancy in the hotel, the tour guide should first tell the complainer the s

14、ingle room rent should be paid by him/her in cash then help change room.11. What should a guide do if a tourist asks to change food? (The food is not to his taste and he wants to make his own orders)(1) explain patiently that the meals are arranged according to the standard on the contract though th

15、ere may be a little variation.(2) ask the tour leader for help.(3) tell the guest the additional bill should be paid by himself/herself and the previous food charge will not be refunded.(4) If guests ask for extra orders and drinks, the guide should meet their needs and tell the additional cost is c

16、overed by the guests.12. If a tourist desires to buy goods that is out of stock, and asks the tour guide to buy for him and help with the shipment, what should the guide do?(1) generally speaking, the tour guide should politely refuse the demand.(2) If the tour member insists on doing so, the tour g

17、uide should report to the travel service for permission and follow the directions of the travel service.(3) Let the tourist leave enough cash with the tour guide. The travel service will refund the balance.(4) The tour guide should mail the invoice, consignment form and consignment receipt to the cl

18、ient. The travel service should keep the copies of these documents.13. If the tour group has to leave the destination earlier than expected for objective reasons, what should a guide do?(1) manage to finish the scheduled travel programs or alter the plan to show the tour members around the most repr

19、esentative and typical local attractions.(2) inform the travel service of the next destination about the earlier departure time.(3) report to the travel service and the department concerned, inform the hotel for check-out, tell the restaurant to cancel the meals and inform the bus company to cancel

20、the rental of coach.14. What should a guide do if a tour group misses the airline, train or ship?(1) report to the travel service or the department concerned and ask for help.(2) contact the airport, railway station or port and help the tour members transfer to the follow-up flight/train/ship immedi

21、ately or transfer to the charter liner or other means of vehicles.(3) soothe the tour members and make a good arrangement for the accommodations and the tour during the stay.(4) inform the next destination immediately to alter the itinerary.(5) make an apology to the tour members.(6) submit a trip r

22、eport including full explanation of problems and responsibilities.15. After the check-in procedure in a hotel, a tour member has not received his luggage yet. How can the tour guide help with the lost luggage?(1) look for the luggage with the tour leader in every tour members room to see if there ha

23、s been a misplacement.(2) contact the hotel bell service and search in the hotel.(3) report to the travel service and the department concerned and ask for help.16. What should a local guide pay attention to when counting the number of pieces of group luggage after meeting the tour group at the airpo

24、rt?(1) put the group luggage in a quiet and safe place.(2) count the number of luggage with the tour leader, the national escort and the porter.(3) transfer the luggage to the porter after recounting the number of luggage.17. The local guide should arrive at the gathering place 10 minutes ahead of t

25、he scheduled time, what should the guide do then?(1) urge the driver to get everything ready for setting out.(2) count the number of the tour members.(3) remind the tour members of the weather forecast, the topographical features of scenic spots, the duration of hike, etc.(4) guide the tourists to b

26、oard the coach, and count the number of guests again.18. What measures should be taken if one tour member gets lost during the tour?(1) the national escort and tour leader should search the lost guest immediately, while the local guide should continue to guide the tour.(2) report to the department c

27、oncerned such as the police station.(3) check with the hotel to see if the guest has returned.(4) report to the travel service.(5) settle down the arising problems after the accident.(6) submit the report on the details of the accident.19. If the tour guide failed to meet the tour group, what should

28、 he do to make up?(1) If it is the tour guides fault, he should make an apology sincerely and give out the reasons immediately, and offer more considerate and enthusiastic service to gain the guests trust and pardon.(2) If it is caused by the objective factors, the tour guide should contact the trav

29、el service immediately to check the reasons and explain to the guests patiently to avoid any misunderstanding. Also he should try to fulfill the given task and invite the leader of the travel service to make apologies and compensate the tour members if necessary.20. How do we prevent from losing the

30、 tourists passport, ID Card, money, valuables, luggage, etc.?（1）We should remind the tourists of those things frequently.（2）Return the passport, ID card, etc. at once after we finish using them.（3）Carefully check the luggage and hand over carefully, too.（4）The driver does remember to close the door

31、and windows after all the tourists get off.21. At what time should you meet the tour group at the airport and the railway station respectively?We should arrive at the airport or railway station 30 minutes ahead of time. But we can arrive at the airport 20 minutes ahead of time when meeting the forei

32、gn independent tourists (FIT).22. Do you know the classification of the travel services in China?They are classified into the international travel services and the domestic travel services.23. Please tell us the qualification to operate the tour business.First, obtain a License for the Travel Servic

33、es Tour Business Operation from the tourism administration first, and then obtain a Business License from the Business Administration.What insurance should the travel service hold when undertaking tour business operation?It must insure itself against the travel service liability policy.24. Please ex

34、plain the meaning of the tour guide.It refers to a person who obtains a tour guide certificate, accepts the accreditation of the travel service, provides the services of guide, explanation (interpretation) and living.25. Could you tell us the period of validity to the tour guide certificate and the

35、temporary tour guide certificate respectively?The tour guide certificate will be valid year after year if you extend your qualification annually. The period of validity to the temporary tour guide certificate is not more than 3 months, and you cannot extend your qualification.26. Please analyze the

36、subjective reasons of lateness of the guide to meet the tour group.(1)He didnt get to the arrival place according to the scheduled time;(2)He got to the wrong arrival place;(3)The flight number had changed, but the tour guide met the tourists according to the original schedule;(4)He met the tourists

37、 according to the old timetable;(5)He didnt select the right exit to wait for the tourists.27. How do we prevent from meeting the tour group later than the scheduled time?(1)Carefully check the schedule, make sure the vehicle and the exact arrival time;(2)Get to the reception place in advance.28. Ho

38、w do we prevent from meeting the wrong tour group?(1) Be familiar with the reception schedule, the names of the travel services, the number of the tour group, the number of the tourists, the name of the tour leader, the hotels, etc.(2) Arrive at the reception place to meet the tour group in advance.

39、(3) Carefully check when welcoming the guests.(4) Take strict precautions against the tour group being illegally met by other person.29. How do we prevent from missing the plane?(1)Make certain of the exact number of tickets, check every item in the tickets.(2)Dont allow the tourists to visit the co

40、mplicated scenic area.(3)Dont allow them to go shopping or go sightseeing by themselves.(4)Ensure that the tour group can arrive at the departure place at the regulated time.30. How do we deal with it if the tourist suffered from common ailment?(1) Advise him to see a doctor and have a rest.(2) Care

41、 about the state of the ailment of the tourist. Tell the tourist clearly that the fare to see the doctor will be paid by himself.(3)The tour guide is strictly prohibited from giving medicine to the suffered tourist.31. How do we deal with the traffic accident?(1) Organize to rescue the tourists.(2)

42、Report to the police at once, and quickly report to the travel service, too.(3) Make the tourists calm down.(4) Finish the written report in time.32. How do you deal with the public security accident?(1) Protect the tourists and their belongings.(2) Report to the police at once.(3) Report to the tra

43、vel service in time.(4) Make the tourists calm down.(5)Finish the written report.(6) Help deal with problems arising from the accident. 山东英语导游现场考试试题之景点介绍山东概况1. Please tell us Shandongs geographical position?Shandong Province is a significant coastal province in East China. Located in the lower reach

44、es of the Yellow River.2. Can you tell me Shandongs neighbor provinces and their exact positions?Shandong borders Hebei Province on the northwest, Henan Province on the southwest, Anhui and Jiangsu Province on the south.3. Can you tell me the total area of Shandong Province? How much does it make up

45、 the percentage of the territory of China?With a total land area of 157,100 square km, it makes up 1.6 percent of the territory of China.4. What are the highest and the lowest place of the province and the exact altitudes?The highest point of the province is Mount Tai in the middle, 1,532.7 meters a

46、bove sea level. The lowest place is the Yellow River Delta in the northeast, just two to ten meters above sea level.5. How long is the provinces coastline? Do you know how large the province offshore area is?The Shandong Peninsula possesses more than 3,024 km of golden sandy beach. The provinces off

47、shore area is more than 170,000 square km.6. What sea products in Shandong to be exported are ranked first in the country?The province ranks the first in the country to export prawns, scallops, abalone, sea cucumbers and sea urchins.7. Do you know the oil city of the province and the capital of gold

48、?The oil city in Shandong is Dongying, and the capital of gold is Zhaoyuan.8. Why is Shandong called Qilu or Lu?Between 770 B.C. and 221 B.C. the Qi and Lu states under the Western Zhou Dynasty, were in todays shandong. Since the two states exerted a significant influence on politics, economic and c

49、ulture, Shandong is also called Qilu or Lu.9. Up to now, which scenic spots in Shandong are listed in the world heritages of UNESCO?Mount Tai in Taian, the Confucian Temple, the Confucian Mansion and the Confucian Forest in Qufu.10. When was Shandong named as an administrative area? And when was it

50、formally used as province?Shandong was named as an administrative area in the Jin Dynasty (1115-1234).It was formally used as province in the Qing Dynasty (1644-1911).11. How many prefecture-level cities are there in Shandong? Do you know the capital city and the most famous coastal city of the prov

51、ince?The province now has 17 prefecture-level cities. The capital of the province is Jinan, and the most famous coastal city Qingdao.12. Which is the largest province of population in China? And which is the second one?Henan Province is the largest province of population in China. And Shandong is th

52、e second one.山东红色旅游概况1. In Shandong, who are the members of the First National Congress of the Chinese Communist Party？Wang Jinmei and Deng Enming.2. Which scenic areas in Jinan are listed in the 100 national classical red tourism scenic areas?Yingxiongshan Revolutionary Martyrs Cemetery and Jinan C

53、ampaign Memorial Hall.3. Which scenic areas in Linyi are listed in the 100 national classical red tourism scenic areas?The Former Site of Menglianggu Battlefield and the East China Revolutionary Martyrs Cemetery.4. When and why we built Comrade Kongfansens Memorial Hall?In 1995, we built the memoria

54、l hall to commemorate the “Model Government Leader” Kongfansen.5. What kind of armed force is the Railroad Guerrilla Team?The Railroad Guerrilla Team is an anti-Japanese armed force under the leadership of CPC, directly subjects to the Eighth Route Army 115th Division Jiangsu-Shandong Detachment.6.

55、Who is the supreme commander Taierzhuang Campaign?General Li Zongren.7. If Id like to visit Qingdao, which red tourism scenic area would you prefer to remmend?The PLA Navy Museum in Qingdao.8. How many enemy soldiers were killed during Menglianggu Campaign in 1947?32000 enemies were killed.9. How ma

56、ny days did Jinan Liberation Campaign last for?It started on the 16th September, 1948, and ended on the 24th the same month, lasted for 8 days and nights.10. Do you know the name of the general who uprose during Jinan Liberation Campaign? And when was Jinan liberated？General Wu Huawen. Jinan was lib

57、erated on September 24,1948. 孔  庙1. When and where was Confucius born? And when did he die?He was born in a cave 60km to the east of Qufu in 551 BC. And he died in 479 BC.2. What do the Three Ancient Building Complexes refer to in China?They refer to the Confucius Temple in Qufu, the Forbi

58、dden City in Beijing and the Summer Resort in Chengde, Hebei Province.3. Why was the Ling Xing Gate built in the Confucius Temple? And by whom were the three characters “Ling Xing Gate” written?This gate built here symbolized that the respects to Confucius seemed to be the respects to Heaven.The three characters “Ling Xing Gate” over the central gateway are in the calligraphy of Emperor Qian Long.4. What does the Gate of the Timeliness