12.投诉信PPT精选文档

1、投 诉 信12. 文体概述 投诉信是人们在遇到一些不文明现象、投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：包括三个方面的内容：1. 表明写信目的，投诉的内容。表明写信目的，投诉的内容。2. 投诉的具体原因。投诉的具体原因。3. 希望得到的结果。希望得到的结果。1. 抱怨抱怨 _2. 表达不满表达不满 _3. 忍受忍受 _4. 对对满意满意 _5. 糟糕的服务糟糕的服务 _

2、poor servicecomplain aboutconvey/express ones dissatisfactionput up with/bearbe content/satisfied with 常用语块 6. 采取措施采取措施 _7. 解决问题解决问题 _8. 预防预防发生发生 _9. 调查此次事件调查此次事件 _10. 以粗鲁的方式以粗鲁的方式 _in a rude mannertake measuresdeal with/solve the problempreventfrom happeninginvestigate/look into the matter/incident

3、11. 向向道歉道歉 _12. 出乎意料出乎意料 _13. 不用说不用说 _14. 尽快尽快 _15. 把某事牢记在心把某事牢记在心 _make an apology to/apologize toout of ones expectationneedless to sayas soon as possiblebear sth. in mind 我写信是投诉关于我写信是投诉关于2. 这几年我对你们的服务都很满意，但是我写信这几年我对你们的服务都很满意，但是我写信是表达关于是表达关于的不满。的不满。2. I have been content/satisfied with your servic

4、e for years but I am writing to express my dissatisfaction about1. I am writing to complain about 套用句式 3. 我对我对不满意有一些主要原因。首不满意有一些主要原因。首先，先，更糟糕的是，更糟糕的是，最后，最后，3. There are some main reasons why I am not content with At first, Whats worse, Eventually, 4. 我真诚地希望你能认真调查这件事情，以及我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似

5、事件再次发生。采取恰当的措施防止类似事件再次发生。5. 你若能尽快采取措施处理这个问题，我将感你若能尽快采取措施处理这个问题，我将感激不尽。激不尽。5. I would appreciate it (very much) if you could (take measures to) solve the problem (as soon as possible).4. I sincerely hope that/It is my sincere hope that you will look into the matter seriously and proper measures shoul

6、d be taken (to prevent such an incident happening again).习作修改习作修改(做短文改错，背经典范文做短文改错，背经典范文)Dear Sir, Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the

7、 seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. W

8、hat can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours,Bu Manyiimpossible hearing How the .11作者写信向商家投诉，表达对所买手机的不满。作者写信向商家投诉，表达对所买手机的不满。1. inon

9、 具体到某一天用介词具体到某一天用介词on。2. beforeafter 根据句子的逻辑意义，应该根据句子的逻辑意义，应该是是“十天后十天后”，故用，故用after。3. sentsend 与与or前面的前面的ring应保持一致。应保持一致。4. themit 指代所买的手机，应该是单数，指代所买的手机，应该是单数，故用代词故用代词it。5. monthmonths 因为是三个月，故用复数因为是三个月，故用复数形式。形式。.126. impossiblyimpossible 此处作表语，故此处作表语，故用形容词。用形容词。7. hearhearing 介词介词on后应接动名词形式后应接动名词形

10、式。8. WhatHow 根据句意应该是根据句意应该是“我怎么可我怎么可以等那么久呢？以等那么久呢？”故用故用how。9. 去掉去掉send 后的后的to 因为因为send 是及物动词。是及物动词。10. 在在same前加前加the 因为因为the same属于固定搭属于固定搭配。配。 假定你是李华，上周六，你有一次不愉快假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：于是你给该餐厅老板写一封投诉信。要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。问题：牛肉面有苍蝇，服务员态度

11、粗鲁。2. 要求：餐厅赔礼道歉。要求：餐厅赔礼道歉。注意：注意：1. 词数词数100左右。左右。2. 可以适当增加细节，可以适当增加细节，以使行文连贯。以使行文连贯。3. 开头语和结束语已为你写好。开头语和结束语已为你写好。 课堂练习 Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im writing to express my dissatisfaction about the po

12、or service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didnt change it

13、 but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. Its my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time.Sincerely yours,Li

14、Hua 假定你是李华，你在上周日搭坐假定你是李华，你在上周日搭坐102号公交号公交车，该公交车司机的不文明行为让乘客很愤怒。车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：于是你向公交车公司写一封投诉信。要点如下：1. 司机的不文明行为司机的不文明行为(大声讲话、紧急刹车、大声讲话、紧急刹车、态度粗鲁等态度粗鲁等)。2. 希望尽快查清此事。希望尽快查清此事。注意：注意：1. 词数词数100左右。左右。2. 可以适当增加细节，可以适当增加细节，以使行文连贯。以使行文连贯。3. 开头语和结束语已为你写好。开头语和结束语已为你写好。 课外作业 Dear Sir,

15、I am Li Hua. I am writing to complain about one of your bus-drivers improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearl