Further Development -Unit 8 Book 2

1、 Further DevelopmentPros and Cons of BargainsPros and Cons of BargainsAn Effective Complaint LetterAn Effective Complaint LetterMaking a ComplaintMaking a ComplaintWhat to Buy?What to Buy?Part ThreeVocabulary ReviewVocabulary ReviewGrammar ReviewGrammar Review 1. Grammar ReviewDirections: Complete t

2、he following sentences with appropriate prepositions.The technique is _best ineffective and at worst dangerous.2. They tried to keep their marriage alive _ the sake of the children.3. Prior _ becoming a teacher, he decided to see something of the world.4. She shops for clothes at discount department

3、 stores, buys canned goods _ bulk at the supermarket and likes to go bowling for recreation.Part Three: Further Development Vocabulary ReviewSample at for to in5. Worknet has a staff of 28 people, dedicated _ assisting the community in their search for employment or training.6. The commercial photog

4、raph is therefore not perceived _ primarily documenting real life.Part Three: Further Development Vocabulary Review as to2. Vocabulary ReviewDirections: Work in pairs to match the explanations with the italicized words in the following sentences.suspect A. sb. who is thought to have committed a crim

5、e B. consider sth. to be probably true or likely, especially sth. bad Part Three: Further Development Vocabulary ReviewSample _ Jess had been killed, and her husband was the obvious suspect._ He suspected that the woman staying in the flat above was using drugs. A B2. peer A. sb of the same age, soc

6、ial class etc. as you B. look intensely or closely at sth._ The driver was peering into the distance trying to read the road sign._ Do you think its true that teenage girls are less self-confident than their male peers. B A3. survey A. an examination of opinions, behavior, etc., made by asking peopl

7、e questions B. look at, examine, or consider as a whole_ A survey of the countrys eating habits revealed that people are eating too much fatty food._ After wed finished painting the kitchen, we stood back and surveyed our work. A B4. equivalent A. same, equal in level or degree B. sth. that is the s

8、ame as sth. else_ Shes doing the equivalent job in the new company but for more money._ There is no English equivalent for “both appetit” so we have adopted the French expression. AB5. insult A. an offensive action or remark B. say sth. rude or offensive to sb._ The steelworkers leader rejected the

9、two percent pay rise, saying it was an insult to the profession._ First he drank all my wine and then he insulted all my friends. A B6. mature A. fully grown and developed B. become fully grown and developed _ Humans mature after a much longer time than most other animals. Mature males of the specie

10、s have brightly-colored tail feathers. B A7. saw A. cut sth. with a saw B. a tool that you use for cutting wood_ All you hear now is the buzzing of those saws. She was in the backyard sawing logs. B A8. brand A. a type of product made by a particular company B. make a mark on sth., especially by bur

11、ning, in order to show who it belongs to_ This isnt my usual brand of shampoo. The ranchers branded their calves each spring. AB 3. Pros and Cons of BargainsDirections: Work in groups to talk about the pros and cons of bargain. One student from each group works as a secretary to write down the advan

12、tages and disadvantages of bargains your group members list. Then report to the class and compare the lists from different groups. Words and Phrases You May Use:advantageous advertisement discount attract convince whole sale price retail price haggler mark down price tags on sale customers trick peo

13、ple waste time and moneyPart Three: Further Development Pros and Cons of BargainsSamplePart Three: Further Development An Effective Complaint LetterTo be continuedGuidance to Writing a Complaint LetterAn effective letter of complaint should be polite yet firm. For best results, include the following

14、 points: 1) address the letter to someone with authority to deal with the problem; describe the product, then tell when, where, and how you purchased it; Discuss the following questions in groups.Have you ever made a complaint in person or written a complaint letter?How did you make it? 4. An Effect

15、ive Complaint LetterPart Three: Further Development An Effective Complaint Letter2) include a copy of the purchase receipt; 3) outline the complaints clearly and briefly, but include all the details; 4) make clear the compensation you want, whether it is a new product, a refund; 5) tell where you ca

16、n be reached during business hours; 6) set a firm deadline for action. Send the letter by registered mail, return receipt requested.Part Three: Further Development An Effective Complaint Letter Directions: Read the Guidance to Writing a Complaint Letter and the letter to Mr. John Harrison carefully.

17、 Then discuss with your partner whether the mentioned 6 points are included in the letter, and mark the mentioned parts by numbering them accordingly.Part Three: Further Development An Effective Complaint LetterJan. 14, 2005 Mr. John Harrison Consumer Relations Director Speedo Vacuum Cleaner Company

18、 333 Third Street Littlefield, N.J. 09403Dear Mr. Harrison, Jan. 10, 2005, I purchased a Speedo Vacuum Cleaner Model XYZ from the Floor Store, 212 Main Street, Columbus, N.J. (A copy of the receipt is enclosed.) Unfortunately, I have had problems with both the product and the service I have received

19、.To be continuedPart Three: Further Development An Effective Complaint LetterSpecifically, I have the following complaints: First, the vacuum doesnt work efficiently to pick up dust or dirt on either bare floors or carpets. Even after I have gone over the same area several times, the dirt remains. T

20、he power shuts off by itself when the vacuum has been running for several minutes, then comes back on after 30 to 60 seconds. Second, when I went back to the Floor Store, I was told that because the vacuum was on sale, I could not exchange or return it, which I was not told when I made the purchase.

21、 I was also treated rudely by the salesman, Robert Rule, and then by the manager, Alfred Adams. To be continuedPart Three: Further Development An Effective Complaint Letter I am requesting that you provide me with a new vacuum cleaner, on condition that if this one proves to be unacceptable, I will

22、receive a refund. I also ask that you investigate the business practices of the Floor Store, as they are poor representatives of your company. I can be reached during the day at (806) 827-9318 or after six in the evening at (806) 444-2897. May I hear from you before March? Yours truly, John SmithSam

23、pleDirections: Suppose a customer has bought a tape recorder and wants to return it. Work in pairs to: 1) list the problems that can possibly arise with a tape recorder; 2) decide which of the problems you listed has actually arisen and role-play a face-to-face complaint. (keep in mind what customer

24、s should pay attention to when making a complaint.)Words and phrases you may use:faulty winding/rewinding broken switches claim at your convenience poor quality replace consumer aid association (CAA) compensation purchase receipt exchange refundPart Three: Further Development Making a Complaint 5. M

25、aking a ComplaintSampleDirections: Imagine that you have won the prize of 1,500 yuan. Which of the following would you spend your money on? Discuss in small groups and tell each other what you have decided to buy and why you would like to make this purchase. If you think none of the following is goo

26、d, you can make your own purchase decision.Part Three: Further Development What to Buy?1) MP3 2) a camera 3) a CD-player 4) a mobile phone 5) a set of Jin Yongs novels6) dictionaries and reference books6. What to Buy? Words and Phrases You May Use:appreciate worth buying convenient durable sturdy in

27、 fashion Inexpensive enjoy music provide relaxation obtain information look up new words help with ones study broaden ones view get in touch with share ideas and feelingsPart Three: Further Development What to Buy?Sample Part Three: Further Development Pros and Cons of BargainsTo be continued For Ag

28、ainst I think bargains are beneficial if they are good. Bargains are rarely fair. They are meant for the shopkeeper, not for the customer.Bargains benefit customers. You may save ￥50 when you buy a shirt for ￥50, reduced from ￥100. Bargains can cause anger and frustration. What if you buy something

29、at a particular price and your friend buys it for much cheaper a few days later?SamplePart Three: Further Development Pros and Cons of Bargains Marking down the prices promotes sales and competition. Thats normal in a market economy. Bargains make people waste a lot of time and money. People spend l

30、ong hours shopping and they think they are saving money when, in fact, they are spending money. Shopping is fun, especially when there is a sale. It is wise to compare different prices. There are no real bargains. The so-called bargains are actually goods of poor quality.To be continued People shoul

31、d learn to examine bargains carefully. If they are not careful when they buy, then it is their fault if they are cheated. Bargains are a form of dishonest marketing. They trick people.Many factors affect prices (including supply and demand) so it is normal to change prices. Prices should be fixed an

32、d fair at all times.Part Three: Further Development Pros and Cons of BargainsBack to the TopicPart Three: Further Development An Effective Complaint LetterDear Mr. Harrison, Jan. 10,2005, I purchased a Speedo Vacuum Cleaner Model XYZ from The Floor Store, 212 Main Street, Columbus, N.J. 1) (A copy o

33、f the receipt is enclosed.) 2) Unfortunately, I have had problems with both the product and the service I have received.Specifically, I have the following complaints: 3) First, the vacuum doesnt work efficiently to pick up dust or dirt on either bare floors or carpets. Even after I have gone over th

34、e same area several times, the dirt remains. To be continuedSamplePart Three: Further Development An Effective Complaint LetterThe power shuts off by itself when the vacuum has been running for several minutes, then comes back on after 30 to 60 seconds. Second, when I went back to the Floor Store, I

35、 was told that because the vacuum was on sale, I could not exchange or return it, which I was not told when I made the purchase. I was also treated rudely by the salesman, Robert Rule, and then by the manager, Alfred Adams.To be continuedPart Three: Further Development An Effective Complaint Letter

36、I am requesting that you provide me with a new vacuum cleaner, on condition that if this one proves to be unacceptable, I will receive a refund. 4) I also ask that you investigate the business practices of the First Store, as they are poor representatives of your company. I can be reached during the

37、 day at (806) 827-9318 or after six in the evening at (806) 444-2897. 5) May I hear from you before March? Yours truly, John SmithBack to the TopicPart Three: Further Development Making a Complaintbroken switches; poor quality sound;faulty winding/rewinding; broken case;faulty recording systemTo be

38、continuedSampleC=Customer S=Shop AssistantS: What can I do for you?C: I want to return the tape recorder.S: Im sorry. Whats wrong with it?C: I bought it here a week ago. I have hardly used it, but it doesnt work any more. Here is the receipt.S: Whats the problem?Part Three: Further Development Makin

39、g a ComplaintC: There are two things wrong with it. One is that it wont rewind. The other is that the sound is not clear. S: let me see. No, you are right. It doesnt work very well. But Im afraid I will have to ask the manager. Could you please leave your name and telephone number so that I can cont

40、act you later?C: Yes, this is my business card. But would you please give me a copy of the receipt I gave you and write down my two complaints? I would like to have a new tape recorder. I dont want that one back.S: Ill get you a copy immediately and Ill write your complaints on it. C: Thank you.Back

41、 to the TopicPart Three: Further Development What to Buy I would first buy a set of Jin Yongs novels without doubt. Though I have already had a good knowledge of his famous novels and even some details of the characters in his books, I really appreciate his books and would like to have a set of my o

42、wn. It is well worth buying for me, and it is just like an old friend who can remind me of my happy childhood occasionally. Besides, Id like to buy some DVDs and some books which I have been dreaming of. I like movies, old and modern as well as those classic novels.Sample 1To be continuedPart Three:

43、 Further Development What to Buy To me, a mobile phone nowadays has truly become a necessity especially for students away from home for the sake of convenience. With this in hand, contacting parents and friends is nothing difficult but can be done at any time and at any place. We can share news and feelings so we wont feel lonely. I am among the kind of people who m