Howtocleanupholstery清洁室内装潢

1、standard operating procedure标准操作程序how to clean upholstery清洁室内装潢task number:任务号 :pa-0002department: 部门:housekeeping客房部date issued: 制定日期:august 20052005年8月guest expectation: 客人期望:i expect all upholstery to be regularly cleaned. my clothes and skin come into contact with upholstery and it needs to be k

2、ept clean and in heavy traffic areas it needs to be regularly sanitized. 我希望所有的室内装潢能被清洗，我的衣服和皮肤经常接触这些装饰，所以我希望它们能保持干净，在使用频繁的区域，它们需要消毒。time to train: 培训时间:25 minutes25分钟why is this task important for you and our guests? 为什么这些任务对我们和客人都很重要？answers: 回答：1. i can increase the gsts score. 增进客人的满意度.2. it sho

3、ws my professionalism. 表现了我们的专业.3. i understand that cleanliness is important for the image of our hotel. 干净对酒店很重要.what/ steps什么/步骤how/ standards如何做/标准training questions培训问题1) general care of upholstery清洁所有装潢vacuum daily.每日清洁.remove stains immediately, using a clean damp cloth. 用湿部擦干净污迹.if the stain

4、 cannot be removed, spray general purpose cleaner on the spot and dab with a dry cleaning cloth.如果污迹不能被清楚,使用清洁剂,并用干布轻擦.when vacuuming a sofa, ensure the cushions are removed. 清洁沙发时,注意移开坐垫.why do i need to vacuum daily?为什么我要每日清洁?is it better to remove stains immediately, or is better to wait until th

5、ey are dry?是马上清楚污迹还是等污迹干了后再清楚好点?why do i need to spray cleaner on the stains?为什么要使用清洁剂?why do i need to remove the cushions? 为什么要移开坐垫?2) types of stain污迹的种类- grease/oil油渍- soil-food stain食品污渍- spillage-coffee/tea咖啡/茶污渍we are the main types of stain?这些是主要的污迹吗?2) cleaning methods清洁方式spot clean: 污渍清除:s

6、pray general purpose cleaner on the spot and agitate it with the edge of a cloth. dab with a clean cloth from the outer edge of the stain inwards.喷洒万能清洁剂,并使用清洁布的边缘由外向内擦拭污渍.shampoo: 清洁剂:fix upholstery nozzle to machine and shampoo section by section. 使用机器和清洁剂清洁污渍.use the edge of the nozzle to agitate

7、 the stain if stubborn. 如果污渍比较顽固,使用清洁器边缘擦拭污渍to dry faster, use a blower. 如果污渍比较顽固,使用清洁器边缘擦拭污what is the difference between spot cleaning and shampooing?污点清洁和清洁剂清洁的区别是什么?what is better? 哪种方式比较好?how can i get the upholstery to dry faster?我怎样快速烘干坐垫?what/steps什么/步骤how/ standards如何做/标准training questions培

8、训问题4) precautions预防措施test if the fabric is colorfast. press a clean damp cloth onto the fabric surface choosing an area with a stronger color and in an unnoticeable corner.测试纺织品是否会染色,在角落里找一块颜色较深的纺织品,用干净的湿布按在其表面.check the type of stuffing material used. 检查内部填充材料.for latex foam padding, shampoo method

9、 can be used.如为乳汁泡沫填料,可以使用清洁剂.why do i need to test the colorfast?为什么要测试是否会染色?what can you use for latex?为什么可以用在胶乳填料上?5) report defects问题报告defects should be reported immediately including any maintenance problems found while cleaning.在清洁期间有任何问题需要立即报告why do i have to report immediately?为什么我要立即报告?summ

10、ary questions: 问题概述:1. what is important to take special care of when cleaning upholstery? 在清洁坐垫时特别需要注意什么?2. what do you need to do when cleaning upholstery? 在清洁坐垫时需要做什么?3. what types of stain are the most common? 最普遍的污渍是什么?4. what different cleaning methods do you know? 你知道的不同的清洁方式是什么?5. why do you test the fabric and how do you test it? 为什么你要测试纺织品,你如何测试?6. do i need to report defects to hk or can