HND商务信息与通讯技术

1、InformationCommunicationsTechnology in Business :An Introduction(DE3K 35)NAME:SCN:CLASS:欢迎下载2ContentsIntroduction. 3Section1 introduced for functions of management . 3Section2 Three types of information system . 4Section3: Two pieces of current legislation . 5Secti on4 Three data com muni cati on sy

2、stems . 7Secti on5 Two ben efits for each of the three data com muni cati onsystems .8Section6 Three threats to security of networked information .9Secti on7 Three ICT inno vati ons in term of their releva nee to thecompa ny .10Refere nee. 11欢迎下载3IntroductionThe body of this report con sists of seve

3、 n parts that in eludes differe nt man ageme nt needsdifferent information, three types of information system, two pieces of current legislatio n, threedata com muni cati on systems, two ben efits for three data com muni cati on, three threats tosecurity of n etworked in formati on, three ICT inno v

4、ati on of compa ny.Section1 introduced for functions of managementcoordimti onFigure1 fun cti ons of man ageme ntStrategic man ager: Connor Webster is strategic man ager of Crow n Cateri ng Service Compa ny.Strategic man ager n eed some in formatio n to develop ing Cateri ng Services Company. Theinf

5、ormation includes an internal information staffing needs. The company should meet the needsof staff. So that staffs work harder. External in formatio n in eludes market tren ds. Compa nies unCondensedReports欢迎下载4dersta nds the market trends conducive to the development. Catering Services CompanysStr

6、ategic Manager through the information to formulate Iong-term planning and settingobjectives and policy. The Iong-term planning is 3-5 year target. Catering Services Company.Cateri ng Services Compa ny through object and policy to develop ing compa ny.Tactical Manager: Crown Catering Services Compan

7、y has about 20 branches is tactical manager.The tactical manager needs information includes four kinds of internal information and oneexternal information. Four kinds of internal information in cludes productivity, improve productivitycan improve the efficie ncy of the work. Varia nee an alysis can

8、show differe nee betwee n the planned and actual producti on.Tactical manager needs Cash Flows and Budgets information to do budgetary controland monitoring. External information includes current market data and opponents policy related.The tactical manager through information to obtaining resources

9、 mon itori ng and develop ingoperatio nal policies and objectives.Operational Manager: Crown Catering Services Company s sales manager is operati onal manager. Operati onal man agers n eeds real-time and specific bus in ess in formatio n. Operati onalman agers to resp on sible for rout ine activity

10、bus in ess information, monitoring of frontline staff,ensuring effective use of resources, rating to staff of differe nt levels, mon itor employee attendance hours worked and overtime. Low levels of responsibility affecting individuals.Section2 Three types of information systemDSSOperati onal man ag

11、er using decisi on support systems. Decisi on support systems are interactive systems that rely on hardware and software to support man agers in the decisi on making process and a highly flexible and in teractive IT system that is designed to support decisionmaking when the problem is not structured

12、. Connor Webster can use that to do market surveyproject. The ben efits of DSS for Crow n Cateri ng Services Compa ny in cludes optimizati on and欢迎下载5forecasti ng work completed, simulate scenarios and for easy to Crown Catering Servicesdevelopment of contingency plans in advanee, understand work pr

13、ocesses, prevent the potentialdan ger.ESExpert System aimed to duplicate what an expert or number of experts would do in a givensituation. Expert system is suitable for tactical manager. ES system can help Crow n Cateri ngServices compa ny solve complex problems and make decisi ons. The ES s ben efi

14、ts in cludesput together structured data, definofearea and hands complex logic.EISEISs definition is any kind of information system which improves the functions of an en terprisebus in ess processes by in tegrati on. Strategic man age can use EIS to precise find information inmany fields. Fields inc

15、ludes marketing, finance, manufacturing and others. The EISben efits includes provide the efficie ncy of decisi on makers, timely decision, improve the trackinginformation for Crown Catering Services, provide timely in formati on.Section3: Two pieces of current legislationThe Date protection Act (19

16、98):The Data Protectio n Act gover ns the process ing of in formatio n relat ing to in dividuals.The Act covers the obta ining, hold ing and use or disclosure of in formati on.This Act also concerns personal information held about individuals and relates to the followi ngData processed using an elec

17、tro nic system.In formatio n recorded as part of a releva nt fili ng system.The Data Protectio n Prin ciples:1.Information shall be obtained and processedfairly and lawfully.2.Information shall only be held for one or more specific and lawful purposes.欢迎下载63.Compa nies should not hold in formatio n

18、that is excessive or is not releva nt to the purposesthe compa ny has registered un der the Act.4.Information held on individuals should be accurate and up-to-date.5.In formatio n should not be held for Ion ger tha n n ecessary.6.Individuals have the right to see the data held about them and have co

19、rrections made if n eedbe.7.Companies must take adequate security measures to prevent unauthorized access.8.Data must not be transferred to countries outside the European Union (EU) that provides inadequate protect ion.Suggesti on for Crow n Cateri ng Services Compa nyCrown Catering Services Company

20、 should lawfully use the collect data. Crown Catering ServicesCompany should protect the security of data. Crown Catering Services Company should beaccurate and update of individuals. Crown Catering Services Compa ny should be not be held forIon ger tha n n ecessary of data.Computer Misuse Act 1990T

21、his legislation protects information stored on computer from unauthorized access, alterati onand damage.Un authorized access, in clud ing hack ing or internal members of staff using some one elsespassword to access restricted information.Ulterior intent with the in ten ti on of committi ng a crime f

22、or pers onal gai n.Un authorized modificatio n to docume nts.Suggesti on for Crow n Cateri ng Services Compa nyCrown Catering Services Company often give computer virus. Crown Catering Services Company should put the data in a safe place. The compa ny should prohibit employees from using the欢迎下载7dat

23、a for profit. The compa ny should defi ne who can access dataSection4 Three data communication systemsA local area network (LAN) is a computer network that interconnects computers with in a limitedarea. A local area n etwork is con trasted in prin ciple to a wide area network, which covers alarger g

24、eographic distanee and may invoIve leased telecom mun icatio n circuits, while the mediafor LANs are locally man aged. Limited area in cludes reside nee, school, laboratory, or officebuild ing. Ethernet over twisted pair cabli ng and Wi-Fi are the two most com mon tran smissi ontech no logies in use

25、 for local area n etworks. A local area n etwork coverage is very small.A wide area n etwork (WAN) is a telecom muni cati ons n etwork or computer n etwork thatextends over a large geographical distanee. Wide area networks are often established withleased telecom mun icatio n circuits. Many tech no

26、logies are available for wide area network links.Examples include circuit switched telephone lines, radio wave tran smissi on, and optic fiber. Newdevelopme nts in tech no logies have successively in creased tran smissi on rates. Therefore, theWAN com muni cati on requireme nts and complexity are hi

27、gh.The Internet is the global system of interconnected computer networks that use the In ternetprotocol suite (TCP/IP) to link billi ons of devices worldwide. Common methods of Internet accessby users include dial-up with a computer modem via teleph one circuits, broadba nd over coaxialcable, fiber

28、optics or copper wires, Wi-Fi, satellite and cellular telepho ne tech no logy. Theshortco ming of internet in eludes very vuln erable to inten ti onal attacks.Section5 Two benefits for each of the three datacommunication systemsLocal area n etworkEn ables the shari ng of hardware on the n etwork. Cr

29、ow n Cateri ng Services Compa ny can uselocal area n etwork to share prin ter that can improve work efficie ncy.欢迎下载8Saves duplicati on of work within the orga ni zati on. Local area n etwork can help Crow n Catering Services Compa ny to Saves duplicati on of work.In ternetThe use of email as a com

30、muni cati on tool. Staff use the internet to send email that easy andsave time.It en ables you to create links with customers and suppliers. Crow n Cateri ng Services Compa nystaff can uses in ternet links with customers and suppliers to han dles bus in ess.Wide area n etworkIn creased security of d

31、ata that is backed up on file service and restricted access through the useof passwords. Crown Catering Services Company use Wide area n etwork to enhan ced datasecurity.Networks also allow data to be excha nged with suppliers and on li ne payme nt facilities, makingthem much more efficient. Network

32、 can help Crown Catering Services Compa ny with suppliers toexcha nged data and on li ne payme nt.Section6 Three threats to security of networked informationHackersHacker means research outsmart computer security system staff. Use of public com muni cations n etworks, such as Internet and teleph one

33、 system, without permissi on, to load other systemSuggests:The Crown Catering Services Company should give data encryption in order to preve nt hackerattacks, theCrow n Cateri ng Services Compa ny to supervise every one access to data to rule outthe hackers.欢迎下载9Natural DisastersNatural disasters ca

34、n destroy hardware store data, such as earthquakes and floods can destroyhardware s data.SuggestsCrown Catering Services Company can build a databasewithout a place of natural disasters. Thecompa ny regularly updates and backup of data.Computer VirusesComputer Viruses: Compilers is inserted in a com

35、puter program function or destruction ofcomputer code data, can affect computer use, a set of computer in structi ons, or self-replicat ingcode.SuggestsThe Crow n Cateri ng Services Compa ny save data to a computer in stall an ti-virus softwareupgrade to the latest version, and open real-time monito

36、ring and give people complex passwordsto access the data.Section7 Three ICT innovations in term of their relevance tothe companyF2b2CF2b2C is a new e-commerce bus in ess model. F2b2C is the Factory-to-busi ness-to-C on sumer.Con sumers through the In ternet and bus in ess com muni cati ons with comp

37、a ny. Compa nygive customers pers on alized products, the compa ny can provided produces directly to thecustomer. Crow n Cateri ng Services Compa ny can use F2b2C model to meet the n eeds of individual customers and directly to the hands of customers. So F2b2C can help Crown CateringServices Compa n

38、y in crease work efficie ncy an dcustomeratisfactio n and cut costs.VoIPVoice over Internet Protocol is Allows you to send voice com muni cati on over the Intern et, avoiding the Ion g-dista nee telepho ne charges,you would no rmally receive from your Ion g-dista nee欢迎下载10carrier. Crow n Cateri ng Services Compa ny can use VoIP to c