汇丰银行内部写作教材 3

1、螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇

2、肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂

3、袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆

4、肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃

5、羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇

6、螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁

7、肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆

8、袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀

9、肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄

10、羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁

11、螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅

12、羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀

13、衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄

14、肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈

15、羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂

16、螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇

17、罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄

18、袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈

19、肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂

20、袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆

21、螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁

22、罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅

23、袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄芃螇螃莃莆薀肂莂蒈螅羈莁蚀薈羄莁莀袄袀羇蒂蚆螆羆薅袂肄羅芄蚅羀羅莇袀袆肄葿蚃螂肃薁蒆肁肂芁蚁肇肁蒃薄羃肀薆螀衿聿芅薂螅聿莇螈肃肈蒀薁罿膇薂螆袅膆节蕿螁膅莄螄螇膄薆蚇肆膃芆袃羂膃莈蚆袈膂蒁袁螄膁薃蚄肃芀芃蒇罿艿莅蚂袄芈薇蒅袀芇芇螀螆芇荿薃肅芆蒂蝿羁芅薄薂袇芄 welcome to chapter 3. ove

24、rview in the last two chapters, youve learned and practised the first two stages of the writing process: plan and organise.in this chapter, youll look at the next two stages: draft and revise. together, these two stages take the most time. writing the first draft takes less time than revising. youll

25、 focus on writing the first draft and taking the first step in revising your draft.plan toorganise todraft torevise this course is based on the writing process, a step-by-step procedure for producing effective correspondence. therefore, hsbc recommends that you study each chapter of this course in o

26、rder, beginning with the introductory chapter getting started.objectivesin this chapter, youll start working on a writing project. as you do so, youll be able to l draft a letter andl revise your letters to make them complete.planning and organising: a quick review in the first two stages of the wri

27、ting process, you plan and organise what youre going to write. in planning, you decideo why you are writing (writers purpose)o how your reader will respond (readers response)o what your reader needs to know (readers information).you then organise your plan by creating an outline.drafting: before you

28、 begin in this chapter, youll begin to write a letter. as you write this letter, youll work through all five stages of the writing process. letter to mr perry: the situation the letter you will write is based on the following situation:situation:our customer, mr robert perry, deposited a cheque thro

29、ugh quick deposit into his premier account. unfortunately, the name on the cheque (the bearers name) was not exactly the same as the name on the account. the name on the cheque was mr robert pery (instead of perry). as a result, the money was not credited to mr perrys account. solution:mr perry need

30、s to ask the drawer to write another cheque, making sure the name is exactly the same as on the account card. then, the money can be deposited into his account.letter to mr perry: the task you are a customer relationship officer. although there is a standard form to deal with this situation, your ma

31、nager has asked you to write a letter to mr perry, as he is a valued customer. mr perrys details are as follows:address: flat 3a, bayshore tower, marys point, vancouver account no: 613 556556 888 cheque no: 60263 payee name: mr r pery name on account record: mr r perry what will you do next? think a

32、bout this.youre not going to start writing immediately, are you? remember: there are five stages in the writing process. you always need to begin with the first stage.letter to mr perry: planning what should you do first? you should plan what to write!do you remember the 3 strategies you use when pl

33、anning to write? the 3 strategies in planning areo why are you writing to mr perry? (ie the writers purpose)o what do you want mr perry to do? (ie the readers response)o what does mr perry need to know? (ie the readers information).letter to mr perry: planning how did you do? here is a suggested pla

34、n: suggested answer writers purpose - to explain the situation (why the cheque was not accepted) - to propose / suggest a solution readers response- to understand why the cheque was not accepted - to accept our suggestion readers information - the name on the cheque needs to match the name on the ac

35、count card - the writer of the cheque needs to issue another cheque with the correct name remember to always keep your plan with you as your guide. this will ensure that you get the results you want from your writing.letter to mr perry: organising now that youve completed your plan, you need to orga

36、nise it.do you remember the five sections of a letter?to help you recall these sections:salutationopening (background & purpose)facts (readers information)action (readers response)remarksletter to mr perry: organising how did you do?suggested outline salutation: dear mr perryopening:refer to quick d

37、eposit chequeapologise that cheque cannot be accepted writing to explain situation and suggest solutionfacts: explain that name was misspelled explain that name on cheque needs to match name on account card action:ask the writer of the cheque to issue another one remarks:hope information is usefulno

38、w that you have completed your outline, youre ready to move on to the next stage in the writing process. 下次还有更精彩的哦！怎样让你的商务信件写得完整、连贯，不会让客户看了之后还不是很明白你的意图？这节课我们就来学习怎样让信件完整、连贯。being complete: why do it youve learned that you need to revise your writing 5 times to get results. youre going to begin revisi

39、ng by looking at being complete. youll look at the other cs in the next chapters. youll learn how to check your documents to make them complete.what do you think a complete document contains?when you revise your writing to make it complete, you make it easy for your reader to respond. the reader doe

40、snt need to look for missing information. youll also help the reader save time; they dont need to read irrelevant information.therefore, a complete document containso all that the reader needs to know o only what the reader needs to know being complete: how to do it how do you know that your letter

41、is complete?you need to ask yourself two questions:o what is the structure of the letter? o what should i include in the content of the letter? usually, when you want to check if your letter is complete, you begin by looking at the structure of the letter.a business letter contains 5 parts. the prop

42、er arrangement of these 5 parts is s-o-f-a-r. o salutation o opening o facts o action o remark structure check the structure of the letter below. try to identify the five parts of the letter. ms fiona green100 clearwater bay roadsai kung nt22 april 200xdear ms green pps i refer to your recent commun

43、ication, and for your information please be advised that the pps details and application form were sent to you at an earlier date. thank you for your kind attention.yours sincerely clever man is the structure of the letter complete? one part is missing from the letter. what is it?a (for action) is m

44、issing. in other words, the writer did not include the readers response. thats why the reader will not know what to do after reading the letter.you can check to see if your letter is complete by looking at the structure - or outline - of your letter. if one or more parts is/are missing, your letter

45、is not complete. so, it needs to be revised.there is, however, another way to check to see if your letter is complete.content you can also check the contents of the letter to see if it is complete. you can do this by comparing the contents of your letter with the plan you wrote earlier in the writin

46、g process. what should be included in the contents of your letter?o the writers purpose o the readers response o all and only the information the reader needs. look at clever mans letter again. try to identify the writers purpose, the readers response and the information the reader needs. what is mi

47、ssing from clever mans letter? the writer has stated his purpose: he is advising the reader. the writer has also given the reader some information: he notes that the pps details and application form were sent. but the writer does not tell the reader what to do. so, the readers response is missing.as

48、 a result, the reader had to phone clever man to find out what she should do. he told her to fill out the form and return the application form to him.try to revise clever mans letter to make it complete. on a piece of paper, write what you think the reader should do. then decide where you should pla

49、ce this readers response in the letter. suggested answer: ms fiona green100 clearwater bay roadsai kung nt22 april 200xdear ms green pps i refer to your recent communication, and for your information please be advised that the pps details and application form were sent to you at an earlier date. tha

50、nk you for your kind attention.yours sincerely clever man youve checked the structure and the contents. as a result, you had to revise the letter by adding a sentence.now the letter should be complete. however, theres one more thing you can do to check if a letter is complete.you can use the 5w1h me

51、thod. do you remember this method? (you learned it in chapter 1.)the 5w1h method involves asking the 5w and 1h questions, iewho? what? why? when? where? (5w)how? (1h)you should use this method whenever you write too request action or information o provide information. this will help you make sure th

52、at you include all and only the information that the reader needs. in this chapter, you started working on a writing project: the letter to mr perry. as you worked on the letter, you reviewed the first two stages in the writing process: plan and organise.you learned the strategies for drafting, ie t

53、he third stage in the writing process. when you draft, just keep writing and dont edit. you can always check it later.when you finished drafting, you started the fourth stage: revise. revising your documents will ensure that you get results. however, it takes time to revise because you need to do it

54、 5 times. you need to check each of the 5 cs. in this chapter, you focused on revising your document to make it complete (the first c).to check that your letter is complete, you need to check both the structure and content. you can use your plan and the outline to help you. you can also ask the 5w1h

55、 questions.summary exercise there are two exercises in this section. in exercise 1, you will review what you learned in this chapter. in exercise 2, you will practise revising a letter for completeness.summary exercise 1 to review how to draft and revise your documents, do the exercise below.each qu

56、estion has four possible answers. however, only one answer is correct. click on the correct answer for each question.1. when you draft, a. only write, dont editb. write and edit c. write and correct grammard. write and correct spelling2. make sure your document isa. cohesiveb. clearc. concised. comp

57、lete3. check that your paragraphs area. completeb. clearc. cohesived. concise 4. make sure that your sentences area. complete and cohesiveb. concise c. clear, concise and courteousd. complete, cohesive and clearanswers: adccsummary exercise 2: letter to mr perry in this exercise youll practise revising a letter to make it complete. to do this exercise, youll need the letter which you drafted to mr perry earlier in this chapter.to make sure your letter is complete, you need to check both the structure