[GMAT]酒店英语教案14单元

1、赤峰职业技术学院教案纸章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit 1, advance resrevation1st aug 30th,2011 two periods1. to learn different types of room in hotel2. to know how should we say when having a reservation 3. to conclue some listening useful skills when having listening comprehesion1. different types of room i

2、n hotel and different kinds of price2. in dialogue one and two, some blanks are difficult,just equipped, guaranteece, expeiration,room availability.talking and listeningcomprehensive classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2新课讲解80宣布上课,统计出勤并记录.1. introductionhave a brief dialogue pract

3、ice with ss to learn their english basics.2. new knowledge in text.part one, preparatory workmatch the word or words with the relervant picture.lobbyb, travelers checkftwin rooma, suitedcredit carde, triple roomcpart two, lisening inlistening dialogue one and two three times respectively.pay attenti

4、on to the 3rd, 4th&5th blank in dialogue one & the 1st blank in dialogue two . teach ss to guess the words spell according to the pronuciation.tell ss to recite some phrases.book a room,just a moment,special needs,whats the room rate?be expected to do sth3. different room types in hotelsingle room,

5、double room, twin room, triple room, outside room, connectin room, adjoining room, suite ( executive room, deluxe room, presidential room)4. whats the rate? daily rate, special rategroup rate记入教学日志板书内容本节小结3复习巩固3布置作业2listening comprehesion is a little difficult for the students in this class. so i sh

6、ould be careful when teaching them. maybe ,they should pay more attenion to the words learning.learin room types and different prices on p 6preview useful expression on p3课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit 1, advance resrevation2nd sep 1st, 2011 two periods1、 to learn some useful expressions for

7、 advance reservation &operator service 2、 reading dialogue one & two in speaking out3. to put the following into english1. learn use of different phrases 2. make-up a dialogue on p7 according to the speaking out.talking and listeningcomprehensive classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织

8、教学2课前复习5新课讲解75 宣布上课,统计出勤并记录.课前提问different room types in hotelpart one:useful expression for advance reservation and operator service1. may i help you?2. there is no charge for3. make an international call4. be listed in 5. take a message6. what kind of room would you like ?7. just a moment, let me c

9、heck if theres room available.8. unfortunately, weve booked solid, but i could contact other hotels for you.9. have a cancellation10. we will need an advance deposit of $200.11. whos the reservation for?12. whats your occupation?13. whats your address in your native country,please?14. how long do yo

10、u plan to stay?part two: speaking outdialogue one: fully bookeddialogue two: revising the reservation.part three: make-up a dialogue on p7记入教学日志板书内容本节小结3复习巩固3布置作业2this class, we have learned some useful expression for advance reservation and operator service. ss should read them fluently, and try to

11、 use them when you need.useful expression for advance reservation and operator service.finish the exercise on p7课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit one： advance resrevation3rdsep 6th, 2011 two periods 1. to require ss to express themselves freely and rightly when they work at the hotel.2. to lear

12、n advance reservationnists job responsibility.3. to know how to fill in a reservation enquiry cardin order to make ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, its a chanllage to both ss and teacher.talking and practicingrevision classcompute

13、r and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2复习旧课15新课讲解65宣布上课,统计出勤并记录.1. different types of room2. different prices 3. 总经理4. 信用卡截止的有效期5. 给接通电话6. some useful expression for advance reservation.1. give ss ten minutes to finish e1 and e2 on p 7.2. check e1 offslacklow season淡季peak-seasonon season-旺季book

14、ing record-预定记录guaranteed reservation-有保证预订no show-预订客未到check-out time-退房时间walk in guest-未预约的过路客shoulder season -平季average room rate-平均房价vip-贵宾3. check e2ask ss to read this short passage and understand the main idea of it.the advance reservationist belongs to the front office department. she works

15、at the front desk by the lobby. her job responsibility includes answeing questions concerning reaervations, booking and assigning rooms for guests who request rooms in the hotel. she also takes reservations, cancellations and revisons and writes and sends ou the hotels letters of confirmation. when

16、a reservationist receives a reservation request she first check the hotels booking situation and sees if the hotel has any vacancy during the specified period. if the hotel is able to accept the booking the reservationist would fill out a reservation form and record the information in a reservation

17、diary. 4. pay attention to de details to fill in a reservation enquiry card.记入教学日志（本节课是复习课，所以复习旧知识的内容、比重占的略大一些）板书内容there are some unfamiliar words in this passage. when ss read it, they should turn the dictionary for help to understand the main idea.本节小结3复习巩固3布置作业2deal with exercises in unit onelear

18、n all the impointant points in unit one and try to sue themmake up a dialogue with your partnersituation:ellen wang made a reservation for a single room from june 18 to june 21. she would like to revise the reservation. the receptionist will answer the phone call and accept the revsion.课后评注:本单元学习结束，

19、同学们的英文基础很薄弱，另外，同学们学习英文的兴趣也不高。上课，似乎就是在应付差事。总体而言，状态不好。章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit two checking in1stsep 8th ,2011 two periods1. to finish the prepartory work on p92. to listen to two dialogues about check-in3. learn some words and expreesions about check-in1. to master some words and expressions

20、 about check-in, especially,register, recofirm, delegation, departure, pay in cash, pay by credict card, check-out time, morning call, laundry service, arrival listtalking and listeningcomprehensive classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2旧课复习10新课讲解70宣布上课,统计出勤并记录.ask ss to answer my

21、question1. what should we greet your guest when they make a call?2. as a reservatinist, what should you do first if a guest give you a call to have a reservation?3. generally speaking, what necessary information you should get from your customers?1. match the word or words with the relervant pcture.

22、passportc, id cardd, operatorebellboya, key cardb, receptionists-f2. listening in dialogue one: 1). registration, 2). private, 3). on holiday, 4). in cash, 5). departure注意这个对话中的句子：如where will you be going next?are you going to pay in cash or by credit card?can i reconfirm your departure date?dialogu

23、e two: 1). delegation 2). sandard rooms 3). check-out time 4). breakfast coupons 5). front desk需要注意的句子：is there any change in the number of your group?well arrange a morning call at 6:20 a.m? will there beanything else?if there is any change, please notify the front desk.i hope you will have a nice

24、stay with us.记入教学日志板书内容本节小结3复习巩固3布置作业2本节课学习了有关check-in的两个听力对话课下需要大家复习有关的词汇预习后面的useful expression & speaking out课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit two :checking-in 2ndsep 13th,2011 two periods1. grasp the terms and useful phrases in checking-in2.use sentence patterns in working situations3.make s

25、ituational dialogues fluentlythe terms and useful phrases in checking-intalking and practicingcomprehensive classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2旧课复习10新课讲解70宣布上课,统计出勤并记录.1. 提问上节课中听力对话里涉及到的句子及表达方式1. 15页的词及词组pay in cash, pay by credit card, departure date, group visa, check-out time

26、, morning call, breakfast coupon, international direct dialing, laundry service2. speaking outdialogue one:showing the guest to his roommay i put your suitcase here?shall i open the curtains for you?can i take an international call with this telephone?you need to ask the operator to activate the ser

27、vice first.can you turn up the heating?is there anything else that i can do for you?dialogue two: changing the roomsorry to interrupt you.but its hard to fix it at oncewe would you like to change another room, a deluxe single room on the same floor of this one.i have no choice.were sorry to cause yo

28、u some trouble. we will charge you the original price.what time is the most convenient for you to change your room?please hand the old key back to him.3. make-up a dialogue on p15 with your partner. try to use the expressions we have learned just now.记入教学日志板书内容本节小结3复习巩固3布置作业2this class we have learn

29、ed a lot of phrases and expressions abou checking-in. every ss should try to learn and use them.提问的形式做出finish the exercises on p 15.16.17课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit two :checking-in 3rd sep 15th, 2011 two periods to require ss to express themselves freely and rightly when they work at the

30、 hotel.in order to make ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, its a chanllage to both ss and teacher.talking and practicingrevision classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2旧课复习20新课讲解60宣布上课,统计出勤并记录.1. phrases and express

31、ionspay in cash pay by credit card departure date group visacheck-out timemorning call breakfast couponinternational direct dialing laundry service2. discussionhow should we tell the guest we can help them.what should we say, if we feel very sorry beacause your hotel have no room.when our guesthave

32、some question, what we do first?1. make-up a dialogue according to the following situationthe bell boy help send the luggage for the guestand explains the hotel services.2. put the following intoenglish on p151)、我们要办理登记手续。2）、您预定了房间吗？3）、请填写住宿登记表。4）、如果您准备好了，行李员将带您去您的房间5）、我把您的行李放在这里好吗？3. exercise on p1

33、6.pay attention to de different departments in hotel in english.4. practical writing fill in the form according to de following dialogue. in this kind of exercise, we should learn to pick up ditails needed quickly.记入教学日志（本节课是复习课，所以复习旧知识的内容、比重占的略大一些）板书内容本节小结3复习巩固3布置作业2in this class, i ask ss to make

34、up some dialogue with their partner. and every student have a chance to give us a proformance. thus in this way can student try their best to organize their language and take pari in class actively.reviwe the useful expressions and phrases in unit one and two.preview unit 3课后评注:本单元的学习结束，同学们较开学时相比，有了

35、很大的提高，尤其是英语语感。读句子时，知道了该在哪里断句、停顿。另外，同学们学习这门课程的兴趣也有所提高。章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit three：concierge service1stsep 20th, 2011 two periods1. the aim of the class is to equip students with the ability to work as a bellman in a hotel.2. the requests for the students are to listening the useful expres

36、sions of of concierge service carefully 1. the focuses of teaching are to master the basic procedures concierge service 2. the difficulties of learning are to get through the main services of a bellman interactive teaching method, directing and eliciting teaching method comprehensive classclassroom

37、teaching, multi-media teaching 教学过程时间分配教学内容及师生活动过程方法与手段组织教学2新课讲解80宣布上课,统计出勤并记录.warm-up questions1. what should you do as a bellman ? part i culture backgroundpart ii prepartory workpart iii listening in listen and write down the sentenceslisten to the tape and fill in the blank when necessary.partiv

38、 useful expressionsquestions & responses 记入教学日志板书内容本节小结3布置作业5put the sample conversations of listening in in the students mind and mimic the english conversation of concierge servicerecite three conversations课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit three：concierge service2nd tsep 22nd , 2011 two perio

39、ds1. the aim of the class is to get through the related information of airport pick-up servic2. the requests for the students are to practice the useful expressions of concierge service 1. the focuses of teaching are to master key sentences of concierge service2. difficulties of learning are to make

40、 use of room reservation conversations. interactive teaching method, directing and eliciting teaching method comprehensive classclassroom teaching, multi-media teaching 教学过程时间分配教学内容及师生活动过程方法与手段组织教学2新课讲解80宣布上课,统计出勤并记录.speaking outpart one: read the two dialogues in our book and try to recite them in

41、class. in class, every two students are divided into a group.in 30 minutes, i will check whether you have recited them.part two: make up a dialogue onp24.记入教学日志板书内容本节小结3布置作业5make further understanding conversations of concierge servicerecite the two dialogues if you havent finished in class.finish e

42、xercises on p24.25课后评注:章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit three:consierge service3rdsep 27th 2011, two periods1. require ss to express themselves freely and rightly when they work at the hotel.in order to make ss express themselves freely and rightly, teacher should try every means to catch their eye

43、s in class, its a chanllage to both ss and teacher.talking and practicingrevision classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2旧课复习20新课讲解60宣布上课,统计出勤并记录.1. admission2. lobby assistant manager3. lobby bar4. pick up5. limousine service6. historical interest7. admission fee8. the four best-kn

44、own suzhou gardens9. spice girl restaurantpart one: put the following into english on p23.1. 先生要我为您安排出租车吗？出租车十分钟后就到。2. 您打算坐哪条航线？3. 有一趟晚上8点的航班，晚上10；45分到达上海。您觉得怎么样？4. 饭店有水疗健身房和健身馆。5. 这是旅途的时间安排表。part two：underline concierges job responsibility.the concierge is a very important position to hotel guests.

45、 a concierge member has his or her own separate desk in the lobby or on the floors. the concierge often helps guests with dining reservations. guests may ask the concierge to book flight tickets and tickets to the hottest shows in the city. its usually the duty of the concierge to arrange the hire o

46、f a car or minibus for guests. and at all times the concierge is ready to give information to guests concerning hotel services and local activities.part three: practical writing on p25part four: role-playingli wen, the concierge from the holiday inn, is at the beijing international airport to meet m

47、ton from the ok trading company. li wen helps mton with his luggage and takes him to the hotel by shuttle bus.记入教学日志（本节课是复习课，所以复习旧知识的内容、比重占的略大一些）板书内容本节小结3复习巩固3布置作业2deal with exercises in unit three.learn all the impointant points in unit one and try to sue themmake up a dialogue with your

48、partner. one is a concierge and the other is a guest.课后评注:本单元的学习总体比较好，但是因为马上就来到国庆假期，同学们的状态有点散。上课容易走神，而且有几位同学已经请假离开学校，这严重影响了其他同学的上课积极性。章节及课题日期与时数目的要求重点与难点教学方法课的类型教具unit four：checking out1st sep 29th, 2011 two priods1.master the terms and useful phrases in checking out.2. use sentence patterns skillfu

49、lly in working situations.3 making situational dialogues fluently.4. grasp the procedure of checking-out.1. sentence patterns in paying the bill and checking out.2. practice the sample dialogues and make situational dialogues.3. to read the conversations fluently4. to make situational dialogues with

50、 the sentence patternsinteraction teaching methods, situation teaching methodscomprehensive classcomputer and text book教学过程时间分配教学内容及师生活动过程方法与手段组织教学2新课讲解80宣布上课,统计出勤并记录.step i: lead-in. 1. the teacher would invite some students to talk about the basic procedures of checking out.2. in the end, the teac

51、her would summarize the students answers so as to give them a clearer and better understanding of the basic knowledge of reception.lpaying by credit cardcredit cards accepted in chinacredit card codeprocedurelchecking outsettling the billpaymentstep ii learn the new words and sentence patterns. 1. t

52、he teacher would ask the student to read the new words and the following sentence patterns in part 2 in the textbook. the teacher would explain the difficult points to the students if there is any.1) id like to have my bill, please.2) have you used any hotel services since breakfast?3) here is your

53、bill, sir. please check it.4) would you please go the cashier desk to pay your bill?5) how do you wish to settle your account, sir? in cash or by credit car?6) did you take anything from the mini-bar this morning?7) may i have your name and your room number?8) this is for three dinners and four lunc

54、hes in our restaurant that you signed for.9) this is your laundry charge.10) may i check the details for you, please?11) just a moment, please. the cashier will have your bill ready in a moment.12) whats your method of payment, sir?13) im sorry, you have to settle your bill then check out.14) we accept the following credit cards.15