汇丰银行内部写作教材 2

1、聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈

2、芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂

3、膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆

4、莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃

5、艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇

6、肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂

7、芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆

8、膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀

9、荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄

10、膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿

11、蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆

12、芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀

13、膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄

14、莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈

15、膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀蒇衿羀荿蒆蕿膆芅薅蚁羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肃聿蕿蚂袆莈虿螄肂芄蚈袇袄膀蚇薆肀膆蚆蝿羃

16、蒅蚅袁膈莁蚄羃羁芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蚀膃艿莇袂肆膅莆羄衿蒄莅蚄肄莀莄螆袇芆莃袈肂膂蒂薈袅肈蒁蚀肁莆蒁螃袄莂蒀羅腿芈葿蚅羂膄蒈螇膇肀袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀

17、蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇

18、葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁

19、螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅

20、薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿

21、袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄

22、虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈

23、蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁膀薀蒃袀节莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈节螄羅膀蒈蚀羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁莅袇肈芄薁螃肇莆莄虿肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆蚂蝿芄葿薈螈莇芁袆螈肆蒇螂螇腿芀蚈袆芁蒅薄袅羁芈蒀袄肃蒃衿袃芅芆螅袂莈薂蚁袂肇莅薇袁 welcome to chapter 2. in

24、chapter 1 you learned how to plan a business letter. in this chapter, youre going to look at the second stage of the writing process: planto organise.organisethis course is based on the writing process, a step-by-step procedure for producing effective correspondence. therefore, hsbc recommends that

25、you study each chapter of this course in order, beginning with the introductory chapter getting started. objectivesby the end of this chapter youll be able to organise your writing. youll do this by o preparing a clear outline o arranging the contents to fit the outline. planning: a quick reviewin c

26、hapter 1, you learned about the planning stage of the writing process. before you can organise your writing, its important that you have planned. do you remember the three things you need to plan before beginning to write?strategiesdescriptionwriters purposewhy you are writingreaders responsehow you

27、 want the reader to respondreaders informationwhat you want the reader to know organising: why do ita well-organised letter, memo, fax or e-mail is easy to read and understand. if you organise the contents of your correspondence well, you are more likely to get the results you want.so, organising is

28、 just as important as planning.in fact, the second stage of the writing process is closely related to the first. in the organising stage, you arrange what youve planned to write. in other words, you make an outline.organising: how to do ithow do you organise what you have planned? do you need to use

29、 a different outline for every letter, memo, fax and e-mail that you write?not at all! for some special situations, youll need special outlines. youll look at those in chapter 7. however, for most of your written correspondence, you can follow a standard outline. youll learn that outline in this cha

30、pter.but before you learn how to organise the contents of your correspondence, you should look at the various types of correspondence you may have to write.organising: types of correspondencehow many types of correspondence do you need to write?basically, two:internal correspondence (the messages yo

31、u write to colleagues)external correspondence (the messages you write to customers).however, when you write to colleagues or customers, you can use a variety of documents.do you know which types of documents you can use when you write to colleagues? and which types you can send to customers?for inte

32、rnal correspondence, you can use e-mail, fax and memo. for external correspondence, you can use e-mail, fax and letter. the way you organise the content of most e-mails, faxes, letters and memos is similar. however, the format - or layout - of these documents is different. can you recognise the form

33、ats of the documents you write?below, you will see samples of four documents. memofax letter e-mailthe way you organise the contents of most documents is similar. try to discover the basic outline you can use in most of your correspondence.read through the memo below and try to identify what type of

34、 content each of the four paragraphs contains.the hsbc groupmemoto: all staffdate: 20 july 200xfrom: general managerreferencesubject: dress codeas you know, we have always enforced a strict dress code. we have now revised this code. i would like to inform you of the changes.the code for branch staff

35、 and office staff is different. as im sure you will appreciate, there are no changes for branch staff. all branch staff must wear the correct uniform at all times. on the other hand, if you work in the office, you may wear smart-casual wear. however, on any day that you do meet people from outside t

36、he company, please ensure you are dressed in a business-like manner.please adopt the new dress code from 1 september. if you have any questions, please call annie wong on 2344 7765.answers: paragraph1: backgroundparagraph2: writers purposeparagraph3: readers information paragraph4: readers response

37、now read through the letter below. identify the type of content in each of the five paragraphs in the spaces provided.29 may 200x 34d scenic lanediscovery baylantau islanddear ms huiclassic visa card: annual feethank you for your letter of 5 november. in the letter, you mentioned that you had sent a

38、 cheque to settle your visa card annual fee.i would like to explain the situation.we have checked our records carefully. unfortunately, we have not yet received the cheque, although we are normally very efficient when dealing with incoming remittances.therefore, to help us prepare your new visa card

39、, we would be grateful if you could settle the payment immediately.we look forward to hearing from you soon.yours sincerelylily tamcustomer service manager.answers:paragraph1: backgroundparagraph2: writers purposeparagraph3: readers informationparagraph4: readers responseparagraph5: closing marks as

40、 you can see, there is only a small difference in the outlines you use when writing to colleagues and customers. when you write to customers, you include a salutation (dear.) and a complimentary close (yours sincerely / faithfully).when writing to customers, you always add a polite closing remark. y

41、ou can also add this remark when writing to colleagues.by now, you should be familiar withthe types of correspondence you writethe types of documents you can usethe basic outline you can usually follow.to learn how to organise a letter to a customer, go to the next screen.对商务写作中的 organising 感到头痛吗？下面

42、就教你organising 的 sofar 五步法。organising: sofar strategyso far, so good? actually, if you remember that expression - sofar - itll help you remember how to organise external correspondence.salutationdear mr/mrs/ms/miss.openingbackground + purposefactsreaders informationactionreaders responseremarkspolite

43、 closingyou can also use this outline for memos and internal e-mails. just leave out the salutation.salutationthe salutation begins with dear. the salutation should include the readers name (eg, dear mr chan, dear ms lewis). you can use the readers first name (eg, dear john) if you know them well. i

44、f you do not know the readers name, use dear sir or dear madam. if you do not know if the reader is a man or a woman, use dear sir or madam.opening (background)the opening includes two parts (and usually two paragraphs): the background (referring to previous contact with the reader or introducing a

45、situation)the writers purposethese provide a logical introduction to your correspondence and help the reader focus on the subject. the background sets the scene by referring to a previous contact (memo, letter, phone call etc). if youve had no previous contact with the reader, you should briefly des

46、cribe the situation that you are writing about.examples:previous contact: thank you for your call this morning.a situation: our annual staff party is coming soon!an attention-grabbing statement or question: have you heard about.? our department open day is coming soon!some opening sentences are bett

47、er than others. read through the sentences in the table below. decide which sentence of each pair (in column a and column b) is better.column acolumn bwith reference to your correspondence of 21 august.thank you for your letter of 21 august.further to our conversation earlier today.thank you for you

48、r call today about.regarding your request for credit approval.i have just received your request for credit approval.if you chose the sentences in column b, youve chosen the better ones.why?sentences that begin with prepositions (eg, with, in, further, for, following, regarding) are difficult to writ

49、e correctly. they are also quite long and therefore more difficult for your reader to understand. so, keep your writing simple by writing shorter, more direct sentences.opening (writers purpose)in the second part of the opening you state the writers purpose. youve already learned (in chapter 1) that

50、 there can be many purposes for writing.two of the most common reasons are:to inform someone about somethingto request someone to do something.look at the memo from the general manager again. which sentence states the managers purpose for writing?the hsbc groupmemoto: all staffdate: 20 july 200xfrom

51、: general managerreferencesubject: dress codeas you know, we have always enforced a strict dress code. we have now revised this code. i would like to inform you of the changes.the code for branch staff and office staff is different. as im sure you will appreciate, there are no changes for branch sta

52、ff. all branch staff must wear the correct uniform at all times. on the other hand, if you work in the office, you may wear smart-casual wear. however, on any day that you do meet people from outside the company, please ensure you are dressed in a business-like manner.please adopt the new dress code

53、 from 1 september. if you have any questions, please call annie wong on 2344 7765.answer: i would like to inform you of the changes.to practise writing openings, do the exercise below. read the two situations below and write an appropriate opening for each of them. situation 1: you are replying to a

54、 customer who called this morning asking for details about opening a new account.situation 2: you are replying to a customers letter that you received yesterday. he would like to know why delivery of his order is late.suggested answers: situation 1: thank you for calling this morning asking about ho

55、w to open a new account. i am delighted to give you the details about opening a premier account.situation 2: thank you for your letter of 28 april about the delivery of your order. i apologise for the delay and would like to explain what has happened.factsin the opening, you provide your reader with

56、 background information and state your purpose. in the next part of the letter - facts - you provide all the information your reader needs so that they canunderstand your purpose completelyrespond appropriately.remember, though - only one main idea per paragraph! if you have a lot of information for

57、 the reader, write several paragraphs in this section.actionafter reading the information you have provided in the facts section, your reader should be able to respond. in the next section - action - you should tell your readerhow to respond (what they need to do)when to respond (by what date/time).for example, if you are writing to invite someone to lunch, what do you want your reader to do? come to lunch, right? it may seem obvious to you, but you need to make it obvious to your reader, too. that will get the result you want.example:wri