第11讲 投诉信

1、第11讲 投诉信 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 投诉信的基本结构投诉信的基本结构 投诉信通常是写给厂家、商店、消费者协会、报界 或上级主管部门等，揭发低劣的产品质量、糟糕的服 务态度，抱怨不应出现的情况或问题等，并请求解决 这些问题的信件。写投诉信要实事求是地把问题讲清 楚，态度要冷静客观，要有礼貌，不能恶语伤人。投 诉信一般包括三个部分，具体内容如下。 首段：自我介绍，表明投诉的原因。 主体段：说明投诉的问题以及具体解决方案。 结尾段：希望重视，期待回复。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）

2、英语英语 常用表达常用表达 开头常用语： 1)I am writing to complain about我写信是为了投诉 2)I am writing to express my dissatisfaction/disappointment我写信是为了表示我 对的不满/失望。 3)I am writing to inform you that I findunsatisfactory. 我写信是为了告诉您，我发现令人非常不满意。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 常用表达常用表达 描述问题和提出解决的要求/建议/想法常用语： 1)didn

3、t/cant work/ function properly.无法正常工 作/运行。 2)There is something wrong with the有一些问题。 3)I have been pleased with your services for years, but now I feel very disappointed.多年来我一直很满意你 们的服务，但现在我非常失望。 4)I would like to have this matter settled by/ within 时间我希望这件事能在内解决。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1

4、轮）轮）英语英语 常用表达常用表达 5)I suggest that you look into this matter immediately and deal with it quickly and properly. 我建议你立即调查这件 事并迅速正确地处理好。 6)I would like to draw your attention to the problem. 我想让您对这个问题引起注意。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 常用表达常用表达 结尾常用语： 1)I trust you will take my complaint

5、s seriously.我相信您会 认真对待我的投诉。 2)I hope you will give due attention to this matter. 我希望您 能对此事给予适当的重视。 3)I could not be more satisfied if you can kindly 如果您能我将非常满意。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 通用模板通用模板 Dear _， I am _ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a

6、 complaint about _ (投诉的问题). The reason for my dissatisfaction is _ (总体介绍). In the first place, _ (抱怨的第一个方面). In addition, _ (抱怨的第二个方面). Under these circumstances, I find it _ (感觉) _ (抱怨的对方给你带来的后果). I appreciate it very much if you could _ (提出建议和要求), and I would like to have this matter settled by _

7、(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， Li Hua 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 【典例体验】【典例体验】 假如你是李华，两周前你从国外某网站上购买的一套 书虫系列读物(Bookworm Series)，昨天才到货，且包装 破损，数量不足。请就此向网店客服写邮件投诉。要点 如下： 1介绍购物情况； 2反映存在的问题； 3提出解决方案。 注意： 1词数100左右

8、； 2可以适当增加细节，以使行文连贯。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 【参考范文】【参考范文】 Dear Sir or Madam， I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didnt receive them until yesterday. And much to my disappointment, the books were so poorly packed up th

9、at the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books

10、to me. Besides, Id like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Sincerely， Li Hua 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 【模仿演练】【模仿演练】 假如你是李明，就读于国外一所中学(a junior from the Civil Engineering School), 请你就本校食堂的状况给 校长写一封投诉信，内容可涉及食堂的饭菜质量、价 格、环境和服务

11、等。 注意： 1词数100左右； 2可以适当增加细节，以使文章连贯； 3信的开头和结尾已给出，不计入总词数。 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 【模仿演练】【模仿演练】 Dear President， My name is Li Ming, _ _ _ Yours sincerely， Li Ming 20192019届学海导航届学海导航高考总复习（第高考总复习（第1 1轮）轮）英语英语 One possible version: Dear President， My name is Li Ming, a junior from the C

12、ivil Engineering School. I am writing to make a complaint about the canteen service of our school. The focus of the complaint is the poor quality and high price of the food. In the first place, the rice is very hard, the steam bread is often cold, and the vegetables are always overcooked. In addition, the price of the food is so high that many poor students are burdened heavily. Under these circumstances, I find it impossible for us students to fully concentrate on the study and enjoy the campus life. I will be very obliged if you can consider my complaint seriously. I d