通信专业英文实习报告

1、internship report on pakistan telecommunication compnay limited submitted to: director (ims) prof. amman ullah awan submitted by: asif ullah khan roll no: 789 bba-it session (2006-2010) institute of management sciences, university of science and technology bannu 2 internship report on pakistan telec

2、ommunication compnay limited submitted to: director (ims) prof amman ullah awan submitted by: fahad shah zeb roll no: 789 bba-it session (2006-2010) internship report subitted to the director, institute of management sciences, in partial fulfillment of the requirments for the degree of bachlor in bu

3、siness administrator in information technology institute of management sciences, university of science and technology bannu 3 internship report on pakistan tele communication limited (ptcl) external examiner: sign:_ name: _ director: sign:_ name: prof amman ullah awan supervisor: sign:_ name: aftab

4、khan student: sign:_ name: fahad shah zeb 4 5 start with the name of most merciful and graceful. 6 dediacation i dedicate my this efforts to my loving parents, friends and especially my younger brother muhammad nasir shoaib khan (lan technician in etisalat) whose inspired me to have a long life love

5、 to education. 7 8 table of content s.no. topics page no. preface 8 acknowledgement 9 executive summary 10 chapter # 1 introduction to internship report 11 what is the purpose of internship 11 what types of work can interns do at a site 11 what is required of the intern 11 chapter # 2 overview of th

6、e organization 12 history of ptcl 12 pakistan telecommunication company limited 13 chapter # 3 structure of organization 14 organization structure 14 it department of ptcl 15 chapter # 4 standing operating procedure 17 our work process 17 sop information desktop utilities 17 process flow of desktop

7、utility 19 sop information receiving and solving complaint 21 process flow of receiving and solving complaint 22 sop information for issuance and receiving it equipments 23 process flow of issuance and receiving it equipments 24 . chapter # 5 server and resign sop 25 sop information: for reallocatio

8、n of it equipment after resigned 25 process flow of reallocation of it equipment after resigned 26 sop for fttp 27 bibliography 30 9 acknowlegment i am very much thankful to the whole staff of ptcl head quarter islamabad specially the officers who guided me, very well cooperate me and had very good

9、behavior with me. the above said officers are gm (it experience the evolution of broadband revolution at its best. 12 chapter 1 1.1 what is the purpose of internship? internship is the capstone experience that provides students with hands-on, real-world experience in a work setting. ideally, interns

10、hip will enable interns to: (a) integrate and use their knowledge and skills from the classroom, (b) discover where further competence is needed, (c) take steps to gain that competence under educational supervision, and (d) become better acquainted with the types of work settings in which such compe

11、tence can be applied. 1.2 what types of work can internee do at a site? internship prepares students for a professional career related to the major, therefore it is important that interns get “hands-on” experiences similar to the experiences of paid professionals at the site. interns should not perf

12、orm the duties of clerical or support staff. also, interns should not be considered “substitutes” to fill in for employees who are absent from work. this is an applied educational experience, therefore it should be carefully structured to provide the greatest educational benefit to the intern. 1.3 w

13、hat is required of the internee? interns are expected to exhibit professionalism at all times during the internship experience. this professionalism should be evident in their interactions with clients, co-workers, and supervisors. interns are expected to apply their knowledge, skills, and abilities

14、 in the performance of all duties, to behave ethically, and to follow all rules and policies of the site. internship is a requirement for graduation. 13 chapter 2 overview of the organization 2.1 history of ptcl from the beginnings of posts countrywide protests and strikes were help by ptcl workers.

15、 they disrupted phone lines of institutions like punjab university lahore along with public sector institutions were also blocked. military had to take over the management of all the exchanges in the country. they arrested many workers and put them behind bars. the contention between government and

16、employees ended with a 30% increase in the salaries of workers. 2.2 pakistan telecommunication company limited: pakistan telecommunication company limited (ptcl) is the largest telecommunication company in pakistan. this company provides telephony 15 services to the nation and still holds the status

17、 of backbone for countrys telecommunication infrastructure despite arrival of a dozen other telcos including telecom giants like telenor and china mobile. the company consists of around 2000 telephone exchanges across country providing largest fixed line network. gsm, cdma and internet are other res

18、ources of ptcl, making it a gigantic organization. the government of pakistan sold 26% shares and control of the company to etisalat in 2006. the government of pakistan retained 62% of the shares while the general public holds the remaining 12%. ptcl is also part of the consortium of three major sub

19、marine communication cable networks: sea-me-we 3, sea-me-we 4 and i-me-we. in addition to wire line operations, ptcl also provides fixed line service through its countrywide cdma based wll (wireless local loop) network, under the vfone brand name. in the cellular segment, the second largest cellular

20、 provider in pakistan, ufone, is also a wholly owned subsidiary of ptcl. 16 sevp it cio cto sevp hr sevp finance (cfo) sevpcorporate development sevp commercial sevp sp.projects sevp bz south sevp bz central evp legal evp gm sr. manager manager specialist/am mt non-technical evp internal audit evp p

21、mo company secretary staff officer evpbz north cio president/ ceo chapter 3 structure of organization 3.1 organization structure 17 non management technical 3.2 it department structure 18 19 chapter 4 sop: standing operating procedure. 4.1our work process: we work on sops (a standing operating proce

22、dure: a set of instructions covering those features of operations which lend themselves to a definite or standardized procedure without loss of effectiveness.) we prepare the following sops. 20 4.2 sop information desktop utilities 4.2.1 sop sop titledesktop utilities sop # sop lead time sop status

23、approved under revision 4.2.2 originated prepared by:fahad shah zeb & fawad khan originating department:ito originator head: names:signatures 21 ito start user complaint request to it service desk complaint received by it service team it representative solved incomplete and need more information mic

24、ro soft office 2003- 2007-2010 professional window xp professional with sp3 or later anti virus(macafee) utilities(winrar ) end software other then mention end 22 4.2.3 process flow of desktop utility the user complaint to the it service desk for the following activities. (1)window installation (2)o

25、ffice 2003-2007 -2010 professional (3)project 2003-2007 professional (4)visio 2007 professional (5)ms outlook (6)macafee(epo) 74 or later (7)acrobat reader (8)winrar action item:complaint for utilities action by:user method of communication: email, phone .pk051-2283110 3466 23 th

26、e it service desk receives the complaint and sends to it representative. action item:send an it representative action by:it service desk method of communication:email, phone,pitz the it representative solve the problem. action item:solution of problem action by:it representative if the problem is no

27、t solved by the it representative then the it representative transfer the problem to the it service desk. duration:all the process will be done with in 9:00am to 4:30pm 24 25 4.3 sop information receiving and solving complaint receiving and solving complaint system admin transmission data centernetw

28、orking start user complain it equipment issue networking issue detect the problem solve end detect the problem solve software, antivirus assign to an it representative solve end wanlan email issue detect the problem solve if the problem is in networking media issue send feed back to it help desk sen

29、d feed back to it help desk 26 4.3.1 process flow of receiving and solving complaint: the it service desk receive complain from user. the user complaint for it equipments (desktop, laptop, printer, scanner, network adaptor) software, antivirus, network issue and media issue. if the issue comes from

30、networking side, then the it service desk will check that it lan issue or wan issue. if it is lan issue then it help desk assign it to an it representative. the it representative works on it and solves it. if it is wan issue then it helps desk transfer it to networking dept. the team of networking d

31、ept detects the problem and solves it. if it is media issue then the it help desk forward it to transmission dept. the team of transmission dept detect the problem and solve it. if the problem is in it equipments (desktop, laptop, printer, scanner, network adaptor) or software issue (ms office 2003-

32、 2007-2010, ms visio) or antivirus issue and operating system issue (window xp , sp3 or latest ). then the it help desk forward it to it representative. the it representative solves the problem. 27 28 4.4 sop information for issuance and receiving it equipments sop for issuance and receiving it equi

33、pments vendorprocurement deptit start user request for it equipment it service desk prepare purchase requisition (pr) receive pr prepare purchase order (po) receive po send it equipment to it service desk user get equipment end 29 4.4.1 process flow: the user sent request to it service desk for the

34、it equipments (desktop/laptop/printer/scanner). the it service desk prepare purchase requisition and forwards the request to procurement dept (is the acquisition of appropriate goods and/or services at the best possible total cost of ownership to meet the needs of the purchaser in terms ). the procu

35、rement dept issue a purchase order and forwards the po to a vendor. vendor sent the it equipment (mention in po) to the it service desk. then the it service disk issue receipt to user. the user signs the receipt and gets the it equipment. the receipts contain name of the equipment, serial number of

36、equipment, date of issue, sign of user, sign of gm are mentioned. after signing receipt the user get the equipment. 30 chapter 5 server and resign sop 5.1 sop information: for reallocation of it equipment after resigned policy for recollection of it equipment after resigned or retirement hrdata cent

37、er start employee having desktop/ latop theft employee want the equipment resign / retire hr policy will be implemented transfer to sm / manager paid the required price 31 5.1.1 process flow: here is a laptop or desktop with each employee which is owned by ptcl. that may be return to the organizatio

38、n after retirement or resign. there are three possibilities after retirement or resign the job. (1) the employee wants the laptop/ desktop for personal use.(2) the employee doesnt want the laptop/desktop further more. (3) it may be possible that some one stole the laptop or desktop of the employee. in case the employee wants the laptop/ desktop for personal use. the employee paid the remaining price to hr d