[英语学习]书信模拟题一道：投诉信的回信

1、考过投诉信和建议信，却没有考过对投诉信的回信。这封信可以稍微看看，当作对套路和对新题目的熟悉。管他几路来，我只一路去。题目:你是负责网上书店服务的,最近收到很多投诉网上销售服务的信件.写一封信给这些投诉者:1 理解他们的投诉并表示歉意2 指出改善服务的措施3 表示对他们的感谢 fc分析: 三段写法十分明显, 第一段根据提纲,第一句写背景:理解投诉,第二句写目的:我写这个信就是为了道歉的(当然可以加一句自我介绍,放最前面)第二段措施,虚拟自身或者前因后果,2-3点展开第三段 可以写感谢+问题留言dear sir or madam, as the manager of the on-line bo

2、ok service, i can understand your complaints owing to ourwork which is not satisfactory /far from satisfying. （i can understand your complaints owing to our unsatisfactory/unsatisfying service或者because our service is far from satisfactory）therefore, i am writing this letter for the purpose of expres

3、sing my apology. 或者:as the manager of the on-line book service, i am writing this letter to apologize for our insufficient job. hopefully you can understand it.to improve the situation, we would take the following actions. 或:we would take actions to improve the situation, and the details are listed

4、as follows. 或：i would be grateful if you would take the following explanation into consideration. on the one hand, since many of you have expressed that our service does not cover sports especially nba, we would immediately expand our book list by adding some basketball magazines such as hoopchina a

5、nd kobe. on the other hand, we would take effective and efficient measures to shorten our delivery time. (或:we would take effective and efficient measuresso that you can receive our booksmore quickly).一点是增加书的种类,二是加快发送速度. 还可以写的方面,如:提高书的质量, 简化服务程序,让更多的人可以享受服务, 价格更优惠,等等i would like to express my gratit

6、ude for your attention to my letter. if you have any questions or suggestions concerning our service, please do not hesitate to contact me. 或: i am most appreciative of your attention to my letter. in addition,let meapologize forany inconveniences we have caused. 主题：今年关于大热的三类小作文：投诉信，投诉信的回信和摘要1。 投诉信你

7、去参加某公司面试，被面试官羞辱，写信给他老板投诉他1）写信目的2）投诉原因3）提出解决措施分析：所有信件的中间段是必须要自己结合实际合理联想的，如果这都有模板，中国考研可以取消了范文：fc按照全用高中单词写的弱智版dear president/dear sir,/to whom it may concern, as an interviewee of your company, i am writing this letter to express my dissatisfaction concerning the interviewer. i would be grateful if you

8、 would take the following reasons into consideration. to begin with, my interviewer showed a very negative attitude to me when i was answering his questions, and as a result, this exerded an unfavorable influence on my state of mind( 心态）. more importantly, he even made some comments on my dressing s

9、tyle, which is extremely impolite and rude. hopefully you can understand my anger. in order to solve the problem, i suggest you should arrange another interview for me and i hope he can make a sincere apology to me. if you have any questions, please feel free to contact me. i would like to express m

10、y gratitude to your attention to my letter. sincerely, yoursl.m 2 投诉信的回信（就是刚才那封）1） 表示歉意和理解2） 提出补救措施3） 希望对方理解dear sir,as the president of this company, i am terribly sorry for the trouble you experienced. i am writing this letter to express my apology and give you my solution. i would be grateful if

11、you can take the following contents（牛逼的人写compensation）into consideration. first, the interviewer would make a sincere apology to you concerning his inconsiderate behaviors and remarks he showed to you. more importantly, i would arrange another interview especially for you as soon as possible, so tha

12、t you can have another opportunity to join my company. hopefully you will be satisfied with our decision. let me apologize again for any inconveniences we may have caused. if you have any further questions, do not hesitate to contact me for more information. 署名3 摘要如果真的考到，全中国平均分起码降低5分。目前中国学生离摘要的差距巨大。

13、如果考官真的不负责任的出摘要，请参考下面的模板this article mainly discusses the topic:_（句子或短语或单词，概括摘要首段/或者全文中心思想）and we can summarize it from the following several aspects. 1234。（不管是几点，把摘要的每段段落首句翻译为中文，或者把该段落最重要的句子翻译为中文，此时除开超级大牛以外，一般般70分以下学生的翻译必然千疮百孔，漏洞百出，但是这都是考官逼的，错就错，总比不写好，写了就有分）write an essay of 160200 words based on th

14、e following drawing. in your essay, you should 1) describe the drawing briefly, 2) explain its intended meaning, and then 3) give your comments.depicted in the thought-provoking sketch is a boy. the lazy and indifferent boy, holding a telescope in hand, is talking to his friend who is very surprised

15、: “yes, i have been looking for a job but i havent seen anything yet.” simple as the cartoon is, the connotation behind it should be taken into consideration with more insightful analysis. 第一段三句话，第一句话简单倒装总写。第二句话用次要动词做插入语描写细节和语言。第三句话承上启下。undoubtedly, this picture endeavors to send us a metaphor: a gr

16、eat number of youngsters only have dreams but are unwilling (reluctant) to take actions. they just devise a beautiful plan in their mind and wait for the success without doing anything practical, for the reason that they are only in pursuit of easy material life, totally turning a blind eye to real

17、efforts and actions. this kind of negative attitude not only adversely affects their state of mind, but also exerts an undesirable impact on their career. were the situation to continue, they would pay a high price sooner or later. 中间四句 第一句深层含义第二句现状+原因（很长） 第三句影响 第四句威胁性总结i assume that this hard nut c

18、an be cracked if both individuals and society take concerted and sustained efforts. on the one hand, we can frequently use the picture to educate and enlighten youngsters to be aware of the importance of hardworking instead of dreaming. on the other hand, it is the obligation of our mass media to analyze, publicize, and emphasize this issue . it is in this way that they can become winners of the society. 中间段三分天下法undou