国际酒店前厅操作手册-SOP Rec 20 Handling express departure

1、Standard Operation Procedures / Front Desk 前厅部标准操作程序/前台前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提

2、供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。DEPARTMENT部门: Front Office前厅部JOB TITLE职务: Receptionist前台接待TASK NO任务编号: 20TASK任务: Handling express departureEQUIPMENT REQUIRED: Fidelio terminalWHAT TO DO要做什么HOW TO DO如何去做WHY为什么Check and verify details of express departure card.Attach express departure card w

3、ith the express departure logbook.Check express departure card against the system.- Address- Signature- Credit card No./expired dateInitial on the express departure cardRetrieve registration card and check for credit card details and authorization.Using a stapler, attach it on the correct page accor

4、ding to the date for follow up.When following up on the actual date of departure, follow procedures of settlement.Copies of credit card slips and folio would be handed together to accounts.A copy of the registration card is attached to the FO to for accounts.To ensure that all details are correct to

5、 guarantee our precise service.To ensure that it has been checked.To ensure payment. Care about hotel benefit.For easy following up to enable that every receptionist could provide precise service.For billing purposes.Guest signature needed to authorize payment.PREPARED BY: APPROVED BY: DESIGNATIONFront Office ManagerSIGNATURE/DATE 签名/日期DESIGNATION