Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-052 Close Cashier平帐

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -052Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Close Cashier 平帐_OBJECTIVE目的：GSA must accurately audit their work at the end of each shift and must not leave until he/she has successfully balanced the shift wo

3、rk.班次结束后，Reception前台接待员必须检查当班期间的工作，确保正确平帐POLICY政策：All documentation must be neatly and accurately completed.所有文件及报告必须整理好并准确完成。PROCEDURES 程序： 1. Print the report by department code for your cashier no.按照收银员号码打印平帐报表。2. Verify all postings together with reference number of the posted dockets and mode o

4、f settlement. This must be done by adding all dockets and verifying the total against the total that you have posted in Opera. If you cannot balance, check each docket posted against the printed ledger-posting list.按照入账代码确认所有账目和付账方式。账单总额和电脑内入账金额必须相符。如果账目不相符，必须逐项核对账单。3. Check all cash collected in th

5、e same manner.按照同样方式整理现金。4. When everything is balanced, close your shift and collect Shift Audit Close.完成工作后，关帐和整理账单。5. If the figures do not balance, double-check the posting ledger and make necessary corrections. Same day corrections are made with negative posting.如果账目不平，核对账单并做必要的修改。当天输入账目可以用冲账方式

6、修改。6. Retry the Cashier Audit.再做一次关帐。7. The system allows you two chances for entering figures to arrive at a balanced audit. If, on the second attempt, the audit is still out of balance, an Out of Balance Transaction Report will automatically print. 电脑最多允许两次机会打印关账报表。如果第二次关账仍旧账目不平，电脑会自动打印账目不平的报表。8. Do not sign off the computer or leave your duty shift until a balanced audit is achieved.在审账工作未完成前，不可以退出电脑系统或下班。9. When finished, sign out on the departmental timesheet.完成工作后，在签到表上签退。Reviewed by审核人 : Approved