酒店英语1最新版ppt课件

,酒店英语,ENGLISHFORCAREERS,新职业英语,Unit1Reservation,Unit1Reservation,Listening,Speaking,4,Warming-Up,1,Reading,2,3,Writing,5,Project,6,VocabularyandStructure,7,ListeningScript,8,TeachingObjectives1.Afterstudyingthisclass,youshouldbeabletonamedifferentroomtypesinEnglish.2.KnowingaboutbookingroomsbywhatwaysHomeworkP2roomtypesP2InformationofCRS:(Para3),Unit1Reservation,singleroomBdoubleroomDTWB/standardroomAtripleroomC,SuggestedAnswers,Task1Matchtheroomtypeswiththeircorrespondingpictures.,Unit1Reservation,AdeluxesuiteBpresidentialsuiteCexecutivesuiteDjuniorsuite,SuggestedAnswers,Task2Writeeachoftheexpressionsunderitscorrespondingpicture.,Task3Howmanyroomtypesdoyouknownow?Whatarethey?DiscusswithyourpartnerwiththehelpofthewordsinTasks1and2.,Unit1Reservation,FromTask1and2,nowIknoweightroomtypes.Theyaresingleroom,doubleroom,TWB(twinbedsroomwithprivatebath)orstandardroom,tripleroom,deluxesuite,presidentialsuite,executivesuite,andjuniorsuite.,SuggestedAnswers,Unit1Reservation,MoreRoomTypes(1):,deluxesingleroom,sea-viewroom,deluxeweddingsuite,Unit1Reservation,MoreRoomTypes(2):,familysuite,Unit1Reservation,MoreRoomTypes(3):,Chinesesuite,Japanesesuite,Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.,WhyisthereservationveryimportantintheworkofFrontOffice?2.HowcantheCentralReservationSystemfacilitatethereservationwork?,Reading,Unit1Reservation,Reading,Unit1Reservation,Sincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomeshotelguestsfirstcontactwiththehotel.Efficientandhigh-qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn.Therefore,reservationisanimportantFrontOfficefunction.,SuggestedAnswers,1.WhyisthereservationveryimportantintheworkofFrontOffice?,Reading,Unit1Reservation,Sincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomeshotelguestsfirstcontactwiththehotel.Efficientandhigh-qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn.Therefore,reservationisanimportantFrontOfficefunction.,SuggestedAnswers,2.HowcantheCentralReservationSystemfacilitatethereservationwork?,CentralReservationSystem,1Sincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomesguestsfirstcontactwiththehotel.Therefore,reservationperformsanimportantFrontOfficefunction.Efficientandhigh-qualityreservationservicehelpscreatehigherlevelsofguestsatisfactionandbringhotelprofitabilityinreturn.,Reading,Unit1Reservation,CentralReservationSystem,2Peoplecanbookhotelroomsinanumberofways,bytelephone,mail,fax,ortheInternet.TheintroductionoftheCentralReservationSystem(CRS)greatlyfacilitatesthereservationprocess.TheCRSisacomputerizedsystemthatstoresanddistributesinformationonahotel,resort,orotherlodgingfacility.,Reading,Unit1Reservation,CentralReservationSystem,3TheinformationcommonlystoredintheCRSincludestheroomrate,roomallotments,roomtypes,roomavailability,hotelinformation(suchasaddress,phonenumber,faxnumber,roomfeatures,andhotelfeatures),hotelcancellation,depositandminimumstayinformation,nearbyInternationalAirTransportAssociation(IATA)citiesandairports,on-siteornearbyrestaurants,barsandattractions.,Reading,Unit1Reservation,CentralReservationSystem,4TheCRSlinksdifferenthotelsinahotelchainwitheachother.Italsolinksthemajorairlineseatreservationsystemsandthecomputerterminalsintheofficesofimportanttravelagencies.Thustheguestsreservationisverymuchfacilitated.Fornowtheguestcansimplygotoeitheratravelagencyoranairlineofficeorahotelandhaveallhistravelarrangementsmade.,Reading,Unit1Reservation,CentralReservationSystem,5“TheInternetisbecomingmoreandmoreimportantforhotelbookings.However,Iwouldntsayoverallitisgoingtoincreaseourbookings.Wehavetobeawareofitbecauseitsadifferentmethodofthewayguestscanbook,”thesalesmanagerJohnfromonefive-starhotelsays.“So,wehavetomakesureweareofferingtherightrates,attherighttimeandinsimpleEnglish,sothateveryonearoundtheworldcanunderstand,asnowitisnotjusttravelagentsaccessingthehotelinformation,itssomebodysittingathome.”,Reading,Unit1Reservation,reservation,n.预订,eg.Ineedtoconfirmmyreservation.我需要确认我的预订。,eg.Haveyoumadeareservation?您做过预订吗？,contact,n.联系,eg.Thechildrenlostcontactwiththeirfamilies.孩子们和家人失去了联系。UsefulExpressions:contactwith与的联系be/getincontact(withsb.)与（某人）联系/联系上stay/keepincontact(withsb.)保持与（某人）的联系losecontact失去联系,efficient,adj.有效率的,eg.Serviceattherestaurantisefficientandfriendly.这家餐厅服务高效，态度友好。Theheatingsystemisveryefficientinitsuseoffuel.该供暖系统能高效节省燃料。,profitability,n.盈利能力,eg.Theyplantoincreaseprofitabilitybymakingthefactorymoreefficient.他们计划通过提高工厂效率来增加盈利能力。Thefirmisnowshowingsignsofareturntoprofitability.公司现在又重新显示出盈利的势头。,facilitate,v.使便利,eg.Dividingstudentsintosmallgroupsusuallyhelpsfacilitatediscussion.,将学生们分组通常有助于促进讨论。Moderndevicesfacilitatedomesticwork.现代设备使家务活便利了。,distribute,v.分配,eg.Copiesofthereportweredistributedshortlyafterthemeeting.会后不久，报告就分发了下去。Themanagerdistributestheworkeverymorning.经理每天早晨分派工作。,lodging,n.住所,eg.Thetouristofficewillsendyouinformationonlodging.,旅游局会寄给你有关住宿信息的材料。Thegirlcouldhardlyaffordafeeforboardandlodgingatthattime.那时女孩几乎付不起伙食和房租费。,rate,n.房价、价格,eg.Ourshopassistantsarepaidanhourlyrateof5.50.我们店的营业员按小时支付工资，每小时5.5英镑。Wehavetoofferhigherrates.我们不得不付更高的价钱。,availability,n.利用（或获得）的可能性,eg.Theavailabilityofpublictransportisalsopartoftheequation.公共交通的便利也是考虑因素之一。Beforetravellingwemustensuretheavailabilityofpetrolandoil.旅行前，我们必须确保能够买到汽油和机油。,travelagency,n.旅行社,eg.Imnowworkingasatourguideinatravelagency.我现在在一家旅行社做导游。LibertyTravelisa59yearoldtravelagency.自由之旅是一家有着59年历史的旅行社。,beawareof,意识到，知道,eg.Weshouldbeawareofsomeofthetrafficlaws.我们应该知道一些交通法规。Hedoesntseemtobeawareoftheproblems.他好像没有意识到这个问题。,中央预订系统,由于多数人会在住店之前先进行预订，因此预订部通常会成为客人与酒店打交道的第一个环节。因此预订服务是前厅部的一项重要工作职能。有效高质的服务会使顾客更加满意，从而为酒店带来盈利。,中央预订系统,CRS中存储的信息一般包括：房间价格、房间分配、房间类型、空房间、酒店信息（如地址、电话、传真、房间特色、酒店特色）、房间取消情况、入住押金、最短入住要求、附近的国际航空运输协会（IATA）城市和机场、酒店内以及附近的餐厅、酒吧、景点信息等。,中央预订系统,人们可以通过多种方式预订房间，包括电话预订、邮件预订、传真预订和网上预订。中央预订系统（CRS）的引进使预订流程大大地便捷起来。CRS是一个由计算机操作的信息系统，其内存储着饭店、度假以及其他住宿设施的信息，可供人们检索。,中央预订系统,CRS将酒店集团中各连锁酒店的信息、重要航班的预订系统以及重要旅行社的办公室电脑终端连接起来了。这样，客人进行预订就变得非常便捷。现在，客人只需要在旅行社、航空公司售票处或者酒店这三家机构选择任何一家，就可以将自己旅行的全部行程都安排好。,中央预订系统,“因特网对酒店预订的作用正变得越来越重要。我并不是说网络会增加我们的预订，但是我们必须注意到它的作用，因为这是一种不同的预订方式，客人们会通过网络来预订，”某五星级酒店的销售经理约翰说道，“因此，我们必须确保我们在正确的时间、用简单的英语给出正确的价格，让世界上每个人都能理解它，因为现在查询酒店信息的不仅包括旅行社的代理人，还有坐在家里的普通人。”,Task2Readthepassageandtickoffthewaysofreservationmentionedinthepassage.,SuggestedAnswers,SuggestedAnswers,Task2Readthepassageandtickoffthewaysofreservationmentionedinthepassage.,Task3ReadthepassageagainandfillinthetableabouttheinformationstoredintheCRS.,SuggestedAnswers,SuggestedAnswers,3.roomtypes5.hotelcancellation8.faxnumber9.restaurantsattractions,Task3ReadthepassageagainandfillinthetableabouttheinformationstoredintheCRS.,1.TheCRSlinkshotelsaroundtheworldwitheachother.2.WehavetooffertherightratesattherighttimeandindifficultEnglish.3.NoweveryonemayaccessthehotelinformationthroughtheInternet.4.TheInternetprovidesadifferentreservationmethod.,Task4Decideifthefollowingstatementsaretrue(T)orfalse(F).,SuggestedAnswers,SuggestedAnswers,1.F2.F3.T4.T,Task4Decideifthefollowingstatementsaretrue(T)orfalse(F).,Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark()whereappropriate.,SuggestedAnswers,SuggestedAnswers,Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark()whereappropriate.,Task2JoannaEliotisatourguide.Sheiscallingtomakeareservationforhertourgroup.Tickofftheinformationmentionedintheconversation.,SuggestedAnswers,SuggestedAnswers,Task2JoannaEliotisatourguide.Sheiscallingtomakeareservationforhertourgroup.Tickofftheinformationmentionedintheconversation.,Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.,Reservationist(R):Goodmorning.RoomReservations.HowmayIhelpyou?Guest(G):IamcallingfromtheInternationalYouthTravelAgency.Idliketoknowifyouhaveanyrooms(1)_forthenightsfromDecember2ndto6th.R:MayIknowhowmanypeopletherewillbe(2)_?G:28.,R:Whatkindofroomswouldyoulike?G:(3)_withbath.R:Justamoment,please.Letme(4)_.Sorrytohavekeptyouwaiting,madam.Icanbook14TWBsforyouforthosedays.G:Howmuchisthe(5)_,then?R:Fourhundredandeightyyuanpernight(6)_,withbreakfast.G:Thatsgood.R:MayIbooktherooms(7)_?G:Yes.MynameisJoannaEliot.J-O-A-N-N-A,Joanna,andE-L-I-O-T,Eliot.,R:Thankyou,MissEliot.MayIhaveyourphonenumber,please?G:312-5541412.R:312-5541412.Thats14TWBsforJoannaEliotat480yuanfromDecember2ndto6th.Isthatcorrect?G:Thatscorrect.R:Thankyouforcalling.Were(8)_seeingyousoon.,SuggestedAnswers,SuggestedAnswers,(1)available(2)intheparty(3)Twin-bedrooms(4)check(5)roomrate(6)perroom(7)underyourname(8)lookingforwardto,Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.,Task4Aguestiscallingthehoteltocancelareservation.Listentotheconversationandfillintheblankswiththeinformationyouhear.,SuggestedAnswers,SuggestedAnswers,Guestname:JimFischerDateofreservation:fromApril3rdto5thCallersname:KelvinJoantPhonenumberTask4Aguestiscallingthehoteltocancelareservation.Listentotheconversationandfillintheblankswiththeinformationyouhear.,1.AliceGreencallstochangehertravelschedule.2.ThereservationisunderAliceGreensname.3.Thebosscallstocancelhisreservation.4.ThedepositwillberefundedtoJimFischersaccountinsevendays.,Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).,SuggestedAnswers,SuggestedAnswers,1.F2.F3.F4.T,Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).,Speaking,Unit1Reservation,Task1Readandpracticetheconversationinpairs.,Reservationist(R):Goodmorning,NewCenturyHotelReservations.CanIhelpyou?Guest(G):Yes,Idliketoreservearoomformyboss.R:Forwhichdates?G:ForthenightsfromJanuary10thto14th.R:Howmanyguestswilltherebeinyourparty?G:Justtwo.R:Couldyouholdthelineforamoment,please?Illcheckifthereisaroomavailableforthosedays.G:OK.(TheReservationistchecksthehotelsreservationsystemfortheroomavailability.),Speaking,Unit1Reservation,Task1Readandpracticetheconversationinpairs.,R:Thankyouforwaiting.Wehavedoubleroomsandsuites.Whichdoyouprefer?G:Howmuchdoyouchargeforasuite?R:Ajuniorsuiteisat790yuanpernight,andanexecutivesuite1,090yuan.G:Idliketotaketheoneat790yuan.R:Certainly,madam.Couldyoutellmethenameoftheguest,please?G:PeterAnderson.R:PeterAnderson.Verywell,madam.CouldIknowifyouhaveanyspecialrequests,please?G:Oh,ifpossible,Iwouldliketohaveaquietroom.,Speaking,Unit1Reservation,Task1Readandpracticetheconversationinpairs.,R:Allright,madam.Wecanarrangeaquietroomforyou.SothatsaquietjuniorsuiteforMr.PeterAndersonforthenightsfromJanuary10thto14th.Isthatcorrect?G:Correct.R:Thankyou,madam.Wellsendyouanemailtoconfirmthebooking.MayIhaveyouremailaddress?G:Certainly.Myemailissusanroberts.R:Susanroberts.Thanksforcalling,madam.WearelookingforwardtoseeingMr.Anderson.Goodbye.G:Goodbye.,Speaking,Unit1Reservation,Task2DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder.,A.Confirmingthereservationdetailswiththeguest;B.Askingforthedateandroomtypetheguestwants;C.Askingfortheguestsname,telephoneandfaxnumber,address,numberoftheparty,etc.;D.Askingforanyspecialrequests;E.Checkingroomavailability;F.Sayinggoodbye;G.Greetingtheguest.Correctorder:_,SuggestedAnswers,SuggestedAnswers,Correctorder:GBECADF,Task2DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder.,Speaking,Unit1Reservation,Speaking,Unit1Reservation,Task3MichaelFordcallstheReservationDepartment.Hewantstoreserveadoubleroom.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox,andthenactitoutinpairs.,SuggestedSample,SuggestedSample(1),Reservationist(R):Goodevening,RoomReservations.HowmayIhelpyou?Guest(G):Goodevening.Idliketoreservearoom.R:Forwhichdates,sir?G:ForthenightsfromMarch3rdto5th.R:Howmanyguestswilltherebeintheparty?G:Two.R:Whatkindofroomwouldyoulike,sir?G:Adoubleroom.R:Waitamoment,please.LetmecheckSorrytohavekeptyouwaiting.Wedohavedoubleroomsavailableforthosedays.MayIhaveyourname,please?,Speaking,Unit1Reservation,SuggestedSample(2),TG:MichaelFord.Bytheway,howmuchistheroomrate?R:Theroomrateis380yuanpernightperroom,includingbreakfast.CouldIknowifyouhaveanyspecialrequests,please?G:Ifpossible,Idliketohavearoomwithastreetview.R:Noproblem,Mr.Ford.SothatsadoubleroomforMr.MichaelFordwithastreetviewforthenightsfromMarch3rdto5that380yuanpernightperroomincludingbreakfast.Isthatcorrect?G:Exactly.Thanks.R:Yourewelcome,Mr.Ford.Werelookingforwardtoseeingyouatourhotel.Goodbye.,Speaking,Unit1Reservation,Speaking,Unit1Reservation,Task4Mr.Smithcomestothehoteltorevisehisreservation.Pleaserole-playthesituationwiththehelpoftheusefulexpressionsprovidedbelow.,Speaking,Unit1Reservation,Task4Mr.Smithcomestothehoteltorevisehisreservation.Pleaserole-playthesituationwiththehelpoftheusefulexpressionsprovidedbelow.,Guest:MynameisImadeareservation.NowIdliketomodifyit.Idliketochangeintoandextendmyreservationfortwomorenightstill,Reservationist:Howwouldyouliketochangeit?SothatsafamilysuitefornightsfromtoCouldyoupay200yuanmoretoguaranteeyourrevisedreservation?,SuggestedSample,SuggestedSample(1),Reservationist(R):RoomReservations.MayIhelpyou?Guest(G):Yes,mynameisGeorgeSmith.Imadeareservationlastweek.NowIdliketomodifyit.R:Onemoment,please.LetmehaveacheckYoubookedasingleroomfortwonightsfromFebruary15thto16th.Howwouldyouliketochangeit?G:IdliketochangethesingleroomintoafamilysuiteandextendmyreservationfortwomorenightstillFebruary18th.,Speaking,Unit1Reservation,SuggestedSample(2),R:Waitamoment,pleaseSorrytohavekeptyouwaiting.SothatsafamilysuiteforfournightsfromFebruary15thto18th.Isthatright?G:Exactly.R:Nowtheroomratehaschangedfrom290yuanto420yuan.Couldyoupay200yuanmoretoguaranteeyourrevisedreservation?G:OK.,Speaking,Unit1Reservation,Writing,Unit1Reservation,Task1Thefollowingisawrittenrecordofaguestsreservationcall.Readthisrecord.,Reservationist(R):RoomReservations.MayIhelpyou?Guest(G):Yes.DoyouhaveadoubleroomavailablefromSeptember21stto26th?R:Justamoment,please.IwillcheckthecomputerforroomavailabilitySorrytohavekeptyouwaiting.Sinceitsthepeakseasonnow,allourdoubleroomsarebookeduponSeptember21st.Wouldyoumindhavingajuniorsuiteinstead?AndfromSeptember22ndon,wedohaveadoubleroomavailableforyou.G:Whatstherate,please?,Writing,Unit1Reservation,Task1Thefollowingisawrittenrecordofaguestsreservationcall.Readthisrecord.,R:Forjuniorsuite,thecurrentrateis650yuanpernightincludingbreakfast,andfordoubleroom,its480yuan.G:Thatsoundsreasonable.Illtakeit.R:Verygood.Couldyoutellmeyournameandtelephonenumber,please?G:Yes,itisDouglasKeeler.(212)734-1550.R:Thankyou,Mr.Keeler.Andwhatisyouraddress,please?G:Itis14701stAvenue,NewYorkCity,USA.R:Yes,soitis14701stAvenue,NewYorkCity,USA.G:Thatsright.Bytheway,Idlikearoomwithagardenviewifthatispossible.,Writing,Unit1Reservation,Task1Thefollowingisawrittenrecordofaguestsreservationcall.Readthisrecord.,R:Agardenviewroomispreferred,okay.G:CanIpaywhenIarrive?R:Yes.Wecankeeptheroomforyouuntil6:00pmonSeptember21.Ifyouwanttoholdtheroom,werequirea500yuancreditcarddeposit.Youcancanceluptofivedaysinadvanceandwewillrefundyourdeposit.G:Allright.Illgiveyoumycreditcardnumber.ItsaMasterCard,thenumberis5509-0963-1589-8325,andtheexpirydateisNovember,2015.,Writing,Unit1Reservation,Task1Thefollowingisawrittenrecordofaguestsreservationcall.Readthisrecord.,R:Wealsohaveairportpick-upserviceifyouletushaveyourflightnumberandarrivaltime.G:Oh,thatsgreat,butIdontneedthat.R:OK.Wellmailyouareservationcardconfirmingyourbookingassoonaspossible.G:Justfaxmeforit.Thefaxnumberis(212)734-1551.R:(212)734-1551.Igetit.Welookforwardtoyourcoming.,Writing,Unit1Reservation,Task2Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.,Writing,Unit1Reservation,Task2Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.,Writing,Unit1Reservation,Task2Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.,SuggestedAnswers,Writing,Unit1Reservation,SuggestedAnswers(1),Writing,Unit1Reservation,SuggestedAnswers(2),Writing,Unit1Reservation,SuggestedAnswers(3),Project,Unit1Reservation,ProjectGuidelinesThisprojectaimstogothroughtheprocessofroomreservation.Thewholetaskisdividedintothreesteps.StepOnefocusesonaresearchofalocalfive-starhotelsroominformation.StepTwoisapresentationaboutthehotelsroominformation.StepThreecallsforacompleterole-playofroomreservationprocess.PleasefollowtheTaskDescriptiontocompletetheproject.,Project,Unit1Reservation,TaskDescriptionStepOneOrganizesmallgroupsof3or4studentsinyourclass.Lookupinformationonalocalfive-starhotel,includingitshotelintroduction,numberofrooms,roomtypesandfeatures,etc.indifferentways.Focusonitsroomtypes,roomrates,reservationmethods,guaranteedreservationdeposit,discountpolicy,etc.,Project,Unit1Reservation,TaskDescriptionStepTwoWorkinthesamegroup.Prepareapresentationtointroducetotheclassthehotelsroominformation.TheroominformationshouldincludewhatyouhavecollectedinStepOne,especiallytheroomtypes,roomrates,reservationmethods,guaranteedreservationdeposit,discountpolicy,etc.Chooseonestudentineachgrouptogiveapresentation;usemultimediaaidifpossible.,Project,Unit1Reservation,TaskDescriptionStepThreeWorkstillinthesamegroup.Preparearole-playofthewholeprocedureofroomreservation.UsetheinformationyouobtainedinStepOneandpresentedinStepTwo.Followthecorrectstepsofreservationprocedureyouhavelearnedinthisunit.,VocabularyandStructure,Unit1Reservation,Task1Matchthewordsintheboxwiththeirdefinitions.,ratecanceldepositrefundrevise,SuggestedAnswers,SuggestedAnswers,ratecanceldepositrefundrevise,Task1Matchthewordsintheboxwiththeirdefinitions.,Vo