新职业英语1酒店英语--Unit-9.ppt

酒店英语 ENGLISHFORCAREERS 新职业英语 中国劳动关系学院高等职业技术学院 Unit9LaundryService 酒店英语 新职业英语 Unit9LaundryService Warming Up Reading Listening Speaking 4 1 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Warming up Task1Writedownthewordunderitscorrespondingpicture SuggestedAnswers Unit9LaundryService Warming up Task1Writedownthewordunderitscorrespondingpicture SuggestedAnswers Unit9LaundryService A waistcoatB dressC suitD jacketE handkerchiefF pajamasG sweaterH scarf Warming up Task2MatcheachoftheEnglishexpressionswithitsChineseversion Unit9LaundryService A G B H D E C F Warming up Task3Belowaresignsforlaundry Pleasematcheachsignwithitscorrespondingmeaning Thentrytoaddonemoresignanditsmeaning SuggestedAnswers Unit9LaundryService Warming up Task2Belowaresignsforlaundry Pleasematcheachsignwithitscorrespondingmeaning Thentrytoaddonemoresignanditsmeaning SuggestedAnswers Unit9LaundryService A 3B 4C 5D 6E 2F 1 Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage Doyouusuallywashyourclothesinalaundry Whyorwhynot 2 Haveyoueverseenalaundryad Whatdoyouthinksuchanadusuallyincludes Reading Unit9LaundryService Reading Iusuallywashmyclothesbymyselfbecauseitischeapandconvenient ButIhavesomeclotheswashedinalaundryiftheyshouldbedrycleaned forexample acashmerecoatandawoolsuit SuggestedAnswers 1 Doyouusuallywashyourclothesinalaundry Whyorwhynot Unit9LaundryService Reading Alaundryadusuallyincludesthename place andtelephoneofthelaundry serviceitprovides pricelist andspecialdiscount SuggestedAnswers 2 Haveyoueverseenalaundryad Whatdoyouthinksuchanadusuallyincludes Unit9LaundryService Sarah sPlace 翻译 声音 1 Address 1 Shamian4th St Guangzhou 510130 ChinaEmail sarahsplace Tel 86 020 81218614LaundryserviceOurmodernlaundryfacilitieshaveprovidedfirst ratelaundryserviceformanyofGuangzhou sfive starhotelsinthelastdecade Andwehavenewlyopened Sarah sLaundryService WhileonShamianIsland youcannowenjoytop qualitylaundryserviceandsuperbcustomerservice Sarah sLaundryServiceisheretoserveyou whateveryouneed Reading Unit9LaundryService Sarah sPlace 翻译 声音 2 Specialdiscounts20 discountforyourbaby slaundry Reading Unit9LaundryService Sarah sPlace 翻译 声音 3 Pick upanddeliveryserviceClientsonShamianIsland stayingattheWhiteSwanorVictoryHotel pleasecallusorstopbySarah sPlace andwewillpickupyourlaundryanddeliveritbacktoyoupromptly ForclientsnotonShamianIsland stayingatChinaHotel SouthAmericaGrandHotel etc Weofferthesamequickandreliableservice However weadviseyoutopleasecollectalargequantityoflaundry It sagoodideaforseveralfamiliestorequestourlaundryserviceatthesametime Thatwaywecancomebyandcollectmanybagsoflaundry inonetrip Thiscutsdownontravelcostsbackandforth Forsmaller individualfamilylaundryserviceorders pleaseconsiderpayingthetravelingexpenses Reading Unit9LaundryService Sarah sPlace 翻译 声音 4 PricesandconditionsIfyouwantalaundryreceipt pleaseclickhere fillouttheformandbringittoSarah sPlace Ifyourparticularitemdoesnotappearonourpricechart pleaseletusknowandwewillgladlyprovideyouaprice Wecanserviceanyrequest OurgoalistomakeyourstayinGuangzhouaspleasantaspossible Needsomethingspecial Justletusknow Reading Unit9LaundryService first rate adj 一流的 e g Ilookedupinformationoffirst ratehotelsinChinainthehopeofgettingajob 我查询了中国一流酒店的信息 希望能找到一份工作 e g Thefoodhereisabsolutelyfirst rate 这儿的食物绝对是一流的 Reading Unit9LaundryService stopby 顺便走访 e g Couldyoustopbythestoreonthewayhomeforsomebread 你回家路过商店时买些面包好吗 e g I llstopbythiseveningforachat 我今晚想过去聊聊 Reading Unit9LaundryService deliver v 送递 e g Wepromisetodelivermilktoeachhouseholdbefore6inthemorning 我们承诺早晨6点之前把牛奶送到每家每户 e g Makesureyoumusthavethelaundrydeliveredtotheguests roomsby6pm 一定要在晚上6点之前把洗好的衣物送到客人的房间 Reading Unit9LaundryService promptly adv 迅速地 快速地 e g Shepromptlyforgotallaboutit 她很快就忘掉了所有这一切 e g Readingherboyfriend smessageofproposal Lindapromptlycalledbacksayingyes Linda读到男友的求婚留言后 马上回电话接受了求婚 Reading Unit9LaundryService aquantityof 大量的 e g Theyfoundalargequantityoffoodinthecave 他们在山洞里发现了大量的食物 e g Ahugequantityofdrugswerefoundintheyoungman shome 这个年轻人的家里发现了大量毒品 Reading Unit9LaundryService individual adj 单独的 个人的 e g Weinterviewedeachindividualmemberinthecommunity 我们采访了这个社区的每一个人 e g Therewasnorespectforindividualfreedom 在这个国家没有对个人自由的尊重 Reading Unit9LaundryService particular adj 特定的 某一的 e g Isthereaparticulartypeofbookheenjoys 他特别喜欢的哪一类图书吗 e g ThereisoneparticularpersonI dlikeyoutosee 我想让你见见某个人 Reading Unit9LaundryService SRAH洗衣店 1 地址 中国广州沙面第4大街1号 510130电子邮件 sarahsplace 电话 86 020 81218614洗衣服务我们拥有现代化的洗衣设备 十年间为广州多家五星级酒店提供了一流的洗衣服务 现在我们在沙面岛新开了一家Sarah洗衣店 您可以享受上乘的洗衣服务和优质的顾客服务 Sarah洗衣店在这里随时为您服务 满足您的各种要求 Reading Unit9LaundryService SRAH洗衣店 2 优惠项目婴儿衣物8折优惠 Reading Unit9LaundryService SRAH洗衣店 3 取衣送衣服务在沙面岛的顾客 入住白天鹅宾馆或胜利宾馆的顾客 请直接给我们来电或光顾本店 我们会收取您的待洗衣物并及时洗净送回 对于非沙面岛的顾客 入住中国大酒店 南美大酒店等酒店的顾客 我们提供同样快捷可靠的服务 但是 我们建议您送来量多一点的待洗衣物 最好几个家庭同时要求我们的洗衣服务 这样我们可以一次性上门收取很多的待洗衣物 可以减少来回路上的成本 对于只有少量衣物的单个家庭 如果需要我们的洗衣服务 请自付车旅费用 Reading Unit9LaundryService SRAH洗衣店 4 价格及特殊情况如需洗衣收据 请单击这里 填好表格 送到Sarah洗衣店 如果您需要清洗的某件物品没有包括在我们的价目表里 请与我们联系 我们将很乐意为您提供价格 我们可以满足您的任何请求 我们的目标是让您在广州的旅行尽可能愉快满意 还有什么特殊要求吗 与我们联系吧 Reading Unit9LaundryService Task2Decideifthefollowingstatementsaretrue T orfalse F accordingtothepassage Reading Unit9LaundryService 1 Thepassagemightbepartofanadvertisement 2 Youcancalloremailthelaundryifyouhaveanyquestions 3 TheclientswhostayatthehotelsnotonShamianIslandwillhavetopaytravelfeestothelaundryplace 4 Thereareonlyspecialdiscountsforbaby slaundry T T F T Task3Choosethebestanswerforeachquestionaccordingtothepassage Reading Unit9LaundryService 1 Sarah sPlaceislocatedin A ShamianB WhiteSwanHotelC ChinaHotelD SouthAmericaGrandHotel2 IfyouarestayingattheVictoryHotel youcan A haveyourlaundrydonefreeofchargeB callthelaundryplacetohaveyourlaundrycollectedC haveyourlaundrydonebyyourselfD haveaspecialdiscount A B Task3Choosethebestanswerforeachquestionaccordingtothepassage Reading Unit9LaundryService 3 IfyouarestayingattheChinaHotel you A havetoputyourlaundrybyyourselfinthelaundryplaceB havetopaytravelexpensesC willnothaveexpressserviceD hadbettercollectalotoflaundryatonetime4 Ifyouwanttohaveyoursockswashed whichisnotlistedonthepricechart youneedto A washthembyyourselfB discussthepricewiththelaundryC enquireaboutthepriceD filloutaform D C Task4SupposeyouareastaffworkinginSarah sPlace Nowitislowseason Youaretalkingabouttakingmoremeasurestoattractcustomers Workingroupsof4or5 Discusshowyoucanattractmorecustomersintermsofspecialdiscounts laundrycollectionanddelivery etc Reading SuggestedAnswers Unit9LaundryService Suggestedanswers Specialdiscounts 50 offforsocksandstockings 10 offfortwosuits 15 offforwinterclothes 5 offforexpressservice Reading Laundrycollection delivery ThelaundrycollectsanddeliversalllaundryforcustomerslivingonShamianIsland Thelaundrycollectsanddeliverslaundryweighingover3kilos Freebeautifullaundrybags Unit9LaundryService Task1Listentofiveshortdialogsanddecidewhatserviceeachdialogisaboutandmark whereappropriate Listening Unit9LaundryService 声音 Task2ListentoaconversationbetweenaguestandtheRoomCenterclerk Completeeachstatementaccordingtowhatyouhear Listening Unit9LaundryService 1 Theguestcallstoseeifthehotel laundry 2 Theclerktellstheguestthatshe dbetterputthelaundryin whichisinthewardrobe andfillout beforethestaffcometopickherlaundry 3 Theguestalsohasadressthatneeds 4 Thehotelcanreturnthedressin dealswith thelaundrybag thelaundrylist aboutonehour drycleaning 声音 Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox clotheschargewardrobewinepricelistdry cleanedpickupleftdrawer7o clock Listening Unit9LaundryService 声音 clotheschargewardrobewinepricelistdry cleanedpickupleftdrawer7o clock Listening Unit9LaundryService Key Key 1 clothes 2 pickup 3 Wardrobe 4 leftdrawer 5 charge 6 pricelist 7 wine 8 dry cleaned 9 7o clock Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit9LaundryService Task4Listentoaconversationbetweenaguestandthefloorattendant Fillinthelaundrylistwiththeinformationyouhear Listening Unit9LaundryService 声音 Listening Unit9LaundryService Listening Unit9LaundryService Key Listening Unit9LaundryService Key Listening Unit9LaundryService Key Listening Unit9LaundryService Key Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Listening 1 Thefloorattendantisshowingtheguesthowtofillinthelaundrylist 2 Ms Perryhasnoideawherethelaundrybagis 3 Ms Perrywantsthesuitandshirtsdry cleaned 4 Ms Perrywantsexpresslaundryservice T F F F Unit9LaundryService 声音 Speaking Task1Readandpracticetheconversationinpairs Unit9LaundryService Speaking Task1Readandpracticetheconversationinpairs Unit9LaundryService Speaking Task2MonicaPerryisgoingtoattendameetingtomorrowmorning Butherdressgetssomestains Sheaskstheroomattendantaboutexpressservice Makeupaconversationwiththeexpressionsgivenbelow andthenactitoutinpairs SuggestedSample Unit9LaundryService SuggestedSample Clerk C Goodmorning RoomCenter HowmayIhelpyou Ms Perry P Goodmorning Ihaveadresstobecleaned I dlikeitdry cleaned C Didyoufillinthelaundrylist P Yes Idid Howlongdoesittaketohaveitcleaned C Usuallyittakesoneday We lldeliveritaround6p m tomorrow P Oh that llbetoolate Ihaveaveryimportantmeetingtomorrowmorning Canyoumakeitfaster C Yes Wehaveexpressservice Ittakesonlythreehours P Good Thenhowmuchdoyouchargeforexpressservice Speaking Unit9LaundryService SuggestedSample C Wecharge50 moreforexpressservice P That sreasonable I lltaketheexpressservice Bytheway Ihavegotsomestainsonmydress Canyoupossiblyremovethem C We lltrytohavethestainremoved P WhencanIhaveitback C Doyouhaveanyotherlaundrytobecleaned P No justthisdress C Inthatcasewe lldeliveryourlaundrybefore4o clockthisafternoon P That llbegreat Thankyou Speaking Unit9LaundryService SuggestedSample C You rewelcome I llhavesomeonecollectyourlaundryinashortwhile MayIhaveyournameandroomnumber P MonicaPerryfromRoom1002 C Ms Perry Pleasewaitforamoment Ourlaundrystaffwillcomeandpickupyourlaundryrightaway P OK Thanksagain C You rewelcome Enjoyyourstay Speaking Unit9LaundryService Speaking Task3Pleasematcheachquestionorrequestwithitsanswerorresponseusedinlaundryservice Unit9LaundryService Key Speaking Task3Pleasematcheachquestionorrequestwithitsanswerorresponseusedinlaundryservice Unit9LaundryService Key 1 D2 F3 B4 A5 G6 C7 E Speaking Task4Mr Davehassomeclothestobecleaned HecallstheRoomCentertoinquireaboutlaundryservice Workinpairs Role playthesituationdescribedintheboxes usingthelaundrylistinTask4inListening SuggestedSample Unit9LaundryService SuggestedSample Laundrystaff L Goodafternoon RoomCenter MayIhelpyou Guest G Yes I dliketohavemylaundrydone Canyousendavaletuptocollectmylaundry L I msorry sir butourlaundryisclosednow G Oh that stoobad WhatshallIdowithmylaundry L Don tworry sir Ifyouputthelaundryinthelaundrybagandputitoutsideyourdoor theattendantwillpickituptomorrowmorning G Good I lldothat ThenwhencanIhavemylaundryback L Usuallyittakesoneday G I llcheckoutat5tomorrowafternoon I mafraidthat llbetoolate Speaking Unit9LaundryService SuggestedSample L ThenI dliketosuggesttheexpressservice Ittakesonlythreehours G Soundsgood Howmuchdoyouchargeforexpressservice L Wecharge50 moreforexpressservice G Thatsoundsfinetome I lltaketheexpressservice L Howmanypiecesofclothingdoyouhave sir G Ihaveasuitandjacket L Howwouldyoulikethemwashed sir G I dlikethesuitdry cleaned L Allright Asuitdry cleaned AnythingelseIcandoforyou Speaking Unit9LaundryService SuggestedSample G Yes Thecolorinthebluejacketmayrun SoIwantitwashedbyhandincoldwaterseparately L OK Abluejackethandwashedseparately G Andabuttononthesuitcameoff Canyousewiton L OK Noproblem I llmakeanoteofyourspecialinstructions G Onemorething Howmuchdoyouchargeformylaundry L Thereisapricelistonthelaundrylist Youcanrefertoit G Oh Isee Thankyou C You rewelcome Speaking Unit9LaundryService Writing Task1SupposeyouareagueststayingatChinaHotel ReadtheadofSarah sPlaceinTask1ofReading PleasewriteanemailtoSarah sPlace inquiringaboutthecollectionanddeliveryoflaundry andthepriceofthefollowingclothing asweater twoshirtsandapairoftrousersforman awoman ssuitandtwoblousesforwoman Youalsowanttoknowthepriceforexpressservice Unit9LaundryService Writing Unit9LaundryService SuggestedSample Writing Unit9LaundryService SuggestedSample Writing Task2YouarethemanagerofSarah sPlace PleasewriteareplytotheemailinTask1usingboththeadinReadingandthelaundrylistinTask4inListening Completetheemailwiththewordsorphrasesinthebox Changetheformwherenecessary Unit9LaundryService Writing SuggestedAnswers Unit9LaundryService Writing SuggestedAnswers Unit9LaundryService 1 collect 2 delivered 3 regularservice 4 foryourreference 5 takes 6 charge Project ProjectGuidelinesThisprojectaimstogothroughtheprocessofthelaundryserviceprovidedinhotels Thewholetaskisdividedintothreesteps StepOneisaboutasurveyonlaundryservice StepTwofocusesonanintroductionofthisservice StepThreeisarole playofofferinglaundryservice PleasefollowtheTaskDescriptiontocompletetheproject Unit9LaundryService Project TaskDescriptionStepOne Organizesmallgroupsof2or3studentsinyourclass Lookupinformationonalocalfive starhotel focusingonthelaundryserviceprovidedintheHousekeepingDepartment Trytofindhowlaundryserviceisdone e g laundrylist expressservice price laundrycollectionanddelivery etc Obtainthelaundrylistandlaundrybagifpossible Unit9LaundryService Project TaskDescriptionStepTwo Workinthesamegroup Workespeciallyonhowlaundryserviceisdoneinthehotel e g workinghoursofthelaundrystaff thecollectionanddeliveryoflaundry price expressservice etc Giveapresentationoflaundryserviceinclass makinguseoftheinformationandthingsobtainedfromthehotel e g thelaundrylistandlaundrybag Trytousemultimediaaid e g pictures audio visualmaterials Unit9LaundryService Project TaskDescriptionStepThree Workstillinthesamegroup Preparearole playofofferinglaundryservice usingtheinformationinStepOneandStepTwo OneplaystheroleofhotelclerkintheHousekeepingDepartment theother s guest s Unit9LaundryService VocabularyandStructure Task1Matchthewordsintheboxwiththeirdefinitions decadeexpensedeliversuperbpromptly Unit9LaundryService expense superb decade promptly deliver VocabularyandStructure Task2Fillineachblankwiththeappropriateformofthewordgiveninbrackets Unit9LaundryService 1 Therearesomeless expense restaurantsroundourhotel whereyoucantrylocalfood 2 Thelastlaundry collect fromguestsisat6pm 3 Toavoid confuse pleasewriteclearlyhowyouwouldlikeyourlaundrycleaned 4 Herefusedtofollowhisparents advise thatheshouldfurtherhisstudy insteadhewentdirectlytowork 5 Ahotelisahomeawayfromhomefor travel whoneedfood drinkandrest expensive collection confusion advice travellers VocabularyandStructure Task3Completeeachsentencewiththecorrectformofthewordinthebox quantityregularshrinkdeliverremove Unit9LaundryService ThestaffintheHousekeepingDepartmentmeettogether todiscusstheirwork 2 Thetraintransportedahuge offoodforthecapitaleveryday 3 WhatIwantistohavetheproblem secretly 4 Youpromisedto thelaundrywithin48hours butit salreadythreedays 5 Mysilkdress afteryouwashedit What stheproblem regularly quantity removed deliver shrank hasshrunk VocabularyandStructure Task4Makesentenceswiththesamepatternasisshownintheexamples Unit9LaundryService 1 take me threehours finishthetask 2 take onehour havethecarwashed Ittookmethreehourstofinishthetask Ittakesonehourtohavethecarwashed VocabularyandStructure Task4Makesentenceswiththesamepatternasisshownintheexamples Unit9LaundryService 3 turn downservice take aboutonehour 4 take thepolice aweek findthemurderer 5 regularservice take longertime Turn downservicetakesaboutonehour Ittookthepoliceaweektofindthemurderer Regularservicetakeslongertime VocabularyandStructure Task5ChoosethebestChinesetranslationforeachsentence I dlikethissweaterwashedbyhandincoldwater Itmightshrinkotherwise A 我想用凉水洗这件毛衣 否则它可能褪色 B 我希望用冷水手洗这件毛衣 否则它可能缩水 C 我喜欢用手在冷水中洗这件毛衣 因为它容易缩水 D 我想用冷水手洗这件毛衣 如果不这样 它可能褪色 B Unit9LaundryService VocabularyandStructure Task5ChoosethebestChinesetranslationforeachsentence 2 Thatwaywecancomebyandcollectmanybagsoflaundry inonetrip A 一路下来我们可以来收上很多袋需要洗的衣物 一趟就可以了 B 从那条路过来 我们可以一趟就收上很多袋要洗的衣物 C 这样 我们可以过来收上很多袋需要洗的衣物 一趟就可以了 D 这样 我们可以在旅途中顺便过来收上很多袋需要洗的衣物 C Unit9LaundryService VocabularyandStructure Task5ChoosethebestChinesetranslationforeachsentence 3 Ifyourparticularitemofclothingdoesnotappearonourpricechart pleaseletusknowandwewillgladlyprovideyouaprice 如果您某件衣物的价钱没有包括在我们的价目表上 请告诉我们 我们将乐意告知您其价格 B 如果您的特殊衣物不在我们的价目表上 请告诉我们 我们将乐意告知您其价格是多少 C 如果您某件特殊的衣物的价钱没有出现在我们的价目表上 请告诉我们 我们将乐意告知您其价格 D 如果您某件衣物的价钱没有在我们的价目表上 请告诉我们 我们会高兴地和您协商价钱 A Unit9LaundryService VocabularyandStructure Task5ChoosethebestChinesetranslationforeachsentence 4 Wecan tbeheldresponsibleforshrinkageorcolorrunning A 我们将不对掉线或掉色负责 B 我们对缩水或串色概不负责 C 我们不能被要求对缩水和掉色负责 D 我们对缩水和掉色概不负责 D Unit9LaundryService Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate ListeningScript ScriptDialog1 Guest I dlikethissweaterwashedbyhandincoldwater Itmightshrinkotherwise Attendant Yes madam I llmakeanoteofthat Dialog2 Attendant Whatkindofstainisit sir Guest Ispilledsomecoffeeonthesuit Unit9LaundryService Script Dialog3 Guest CanIhavemylaundrybackthisevening I mgoingtoaparty Attendant ThenI dliketosuggesttheexpresslaundryservice Ittakesonlythreehours Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate ListeningScript Script Dialog4 Guest I dlikethisdressdry cleaned Attendant Noproblem madam AnythingelseIcandoforyou Dialog5 Guest There satearinmyjacket Canyoupossiblymendit Attendant I msorry sir I mafraidwedon thavethiskindofservice Unit9LaundryService Task2ListentoaconversationbetweenaguestandtheRoomCenterclerk Completeeachstatementaccordingtowhatyouhear ListeningScript ScriptClerk C RoomCenter HowmayIhelpyou Guest G Hello I dliketoknowifyoudealwithlaundry C Yes madam Whatcanwedoforyou G Well Ihavesomeclothestobewashed Canyourpeoplecomeandpickupmylaundry C Certainly madam Didyouputyourlaundryinthelaundrybag G Laundrybag Whereisit C It sinthewardrobe G OK I ll