酒店英语管理词汇大全.doc

酒店英语管理词汇大全-作者：-日期： 建 国 酒店服务 英 语JianGuo Hotel Service English Contents 目 录GENERAL HOTEL ENGLISH VOCABULARY 2酒店常用词汇KEY ENGLISH PHRASE .8常用基本句子DEPARTMENT ENGLISH .9部门英语FRONT OFFICE: Vocabulary 前厅词汇. 9FRONT OFFICE: Dialogue 前厅句子.11CONCIERGE 礼 宾.13OPERATORS 总 机 .15RESERVATIONS 预 订.17FOOD&BEVERAGE: Vocabulary 餐饮词汇18FOOD&BEVERAGE: Dialogue 餐饮句子.24HOUSEKEEPING: Vocabulary 客房词汇.27HOUSEKEEPING : Dialogue 客房句子.30GENERAL HOTEL ENGLISH VOCABULARY （酒店常用词汇）1. Accept 接受2. Account 账户3. Activity 活动4. Address 地址5. Air-conditioner 空调6. Airport 机场7. Allay 球道8. Allow 允许9. Amount 数量10. Apologize 道歉11. Appointment 预约12. Arrive 到达13. As soon as possible 尽快14. Assist 协助15. Attendant 出席16. Attention 注意17. Baby-chair 婴儿椅18. Bag 袋子19. Baggage/Luggage 行李20. Bank 银行21. Banquet 宴会22. Bar 酒吧23. Barber Shop 理发店24. Basement 地下室25. Bath room 浴室26. Battery 电池27. Beauty saloon 美容沙龙28. Bellboy 门童29. Belonging 物品30. Bill 账单 31. Billiard 台球32. Birthday 生日33. Biscuit 饼干34. Booking/Reserve 预定35. Booklet/Brochure 小册子36. Bottle 瓶37. Bowling 保龄球38. Bowling alley 保龄球道39. Brand 品牌40. Breakable 易碎的41. Breakfast 早餐42. Brochure 小册子43. Brush 刷子44. Business 商务45. Busy 忙的46. Button 按钮47. Cake 蛋糕48. Call back 回电话49. Cancel 取消50. Cash 现金51. Cash withdrawals 提取现金52. Cashier 收银53. Caution 小心54. Center 中心55. Certainly 当然56. Chair 椅子57. Charge 费用58. Check/Inspect 检查59. Check in 入店60. Check out 离店61. Choice 选择62. Cigar 雪茄63. Cigarette 香烟64. City center 市中心65. Close 关 66. Closet 壁（衣）橱67. Coach 教练68. Colleague 同事69. Cold 冷的70. Comfortable 舒适的71. Commendation 表扬/推荐72. Complain 投诉，抱怨73. Concierge 礼宾74. Confirm 确认75. Conference room 会议室76. Consume 消费77. Contact 联系78. Convenience 方便79. Cook 烹饪80. Copying machine 复印机81. Correct 正确的82. Corridor 走廊83. Coupon 餐券84. Courtesy 礼貌的85. Cup 杯86. Customer 顾客87. Cuisine 烹饪88. Daily 日常的89. Date 日期90. Delay 延迟91. Damage 损坏92. Deal with 处理93. Department 部门94. Dial 拨号95. Dinner 晚餐96. Discount 折扣97. Distance 距离98. Disturb 打扰99. Down 下面100. Drink 喝101. Elevator / Lift 电梯102. Emergency exit 紧急出口103. Empty 空的104. Engineering Department工程部105. Entertainment 款待106. Entrance 入口107. Envelope 信封108. Environment 环境109. Equipment 设备110. Escalator 扶梯111. Excuse 道歉，原谅112. Exit 出口113. Explain 解释114. Extension 分机115. Extension cord 接线板116. Extra 额外的117. Facility 设施118. Fast 快的119. Fault 错误120. Fax 传真121. Financial Department 财务部 122. Fitness center /gym 健身中心123. Fix/repair 修理124. Floor 楼层125. Flower 鲜花126. Follow 跟随127. Food and Beverage餐饮部128. Free of charge 免费129. Friendly 友善的130. Front desk 前台131. Full 满的132. Function room 多功能厅133. Garage 车库134. Glass 玻璃杯135. Gift shop 礼品部 136. The Great Wall 长城137. Hair dryer 吹风机138. Hanger 衣架139. Help 帮助140. Health center 健身中心141. Honey 蜂蜜142. Hospitality 酒店业143. Hot 热的144. Hotel 酒店145. Housekeeping 客房部146. Hurry up 抓紧时间147. Ice 冰148. Ice cubes 冰块149. Identification card 身份证150. Imported 进口的151. Include 包括152. Inconvenience 不便153. Information 信息154. In front of 在之前 155. Instant noodle 方便面156. Key 钥匙157. Kitchen 厨房158. Laundry 洗衣（房）159. Local 当地的160. Lounge 休息室161. Lobby 大堂162. Lunch 午餐163. Machine 机器164. Madam 夫人165. Maintenance 维修166. Map 地图167. Marketing 市场营销168. Massage 按摩169. Memo（memorandum）备忘录170. Mini-bar 客房酒吧171. Minute 分钟172. Mistake 错误173. Museum 博物馆174. Newspaper 报纸175. Noise 噪音176. Number 数字177. Offer 提供178. On duty 值班179. Open 开180. Opposite 对面181. Order 点单，有条理182. Parking 停车场183. Pay 付费184. Personal belongings 私人财物 185. Phone 电话186. Photo / picture 图片187. Plus 加188. Projector 投影仪189. Price 价格190. Problem 问题191. Procedure 流程192. Promotion 促销193. Quality 质量194. Quarter 四分之一195. Quick 快的196. Quiet 安静的197. Ready 准备好的198. Receipt 收据199. Reception 前台接待200. Recommend 推荐201. Recommendation 建议202. Repair 修理 203. Repeat 重复204. Replace 替换，代替205. Reservation 预定206. Rest room 卫生间207. Restaurant 餐厅208. RMB=Renminbi 人民币209. Room number 房间号210. Satisfy 满意的211. Safe deposit box 保险箱212. Scissors 剪刀213. Screen 屏幕214. Security 保安215. Selection 选择216. Send 送到217. Service 服务218. Shop 商店219. Shower 淋浴220. Sit 坐，就坐221. Signature 签名222. Slip 滑，滑倒223. Soft 软的224. Sour 酸的225. Souvenir 纪念品226. Special 特殊的227. Spell 拼写228. Squash 壁球229. String 细绳，带子 230. Staff 员工231. Stairway 楼梯232. Standard 标准233. Start 开始234. Stay 住（停留）235. Subway 地铁236. Suggest 建议237. Suitable 合适的238. Supermarket 超市239. Supply 提供240. Swimming pool 游泳池241. Tariff 价格或收费表242. Temperature 温度243. Theater 剧院244. Ticket 票245. Tip 小费246. Toilet 卫生间247. Training 培训248. Transfer 转移249. Transportation 交通250. Travel agency 旅行社251. Trip 旅途252. Umbrella 雨伞253. Understand 明白，理解254. Up 向上255. Urgent 紧急256. Valuables 贵重物品257. Video 录像258. VIP (very important person) 贵宾259. Visit 拜访260. Wait 等待261. Wallet 钱夹262. Wardrobe 衣橱，衣柜263. Washroom 卫生间264. Weekday 平常日265. Weekend 周末266. Wrong 错误的267. Monday 星期一268. Tuesday 星期二269. Wednesday 星期三270. Thursday 星期四271. Friday 星期五272. Saturday 星期六273. Sunday 星期日274. January 一月275. February 二月276. March 三月277. April 四月278. May 五月279. June 六月280. July 七月281. August 八月282. September 九月283. October 十月284. November 十一月285. December 十二月286. Spring 春287. Summer 夏288. Autumn 秋289. Winter 冬290. New Year 新年291. Spring Festival 春节292. Valentines Day 情人节293. Easter 复活节294. Labor Day 劳动节295. National Day 国庆节296. Thanksgiving 感恩节297. Christmas 圣诞节298. Summer Palace 颐和园299. Temple of Heaven 天坛300. Forbidden City 紫禁城KEY ENGLISH PHRAESE 常用基本句子1. Good morning/afternoon/evening, sir/maam.2. Welcome to JianGuo Garden Hotel, sir/maam.3. Welcome back, Mr./Mrs4. Enjoy your stay/meal, sir/maam.5. Thank you, sir/maam.6. Goodbye, sir/maam.7. Have a nice day/evening/trip, sir/maam.8. Hope to see you again, sir/maam.9. May I., sir/maam?10. May I suggest sir/maam.”11. Could you please, sir/maam?12. I beg your pardon, sir/maam.13. Please., sir/maam.14. How may I help/assist you, sir/maam.15. Youre welcome/ Its my pleasure, sir/maam.16. After you, sir/ maam.17. Please turn right/left, sir/maam.18. Over there, sir/maam.19. It will be .right away.20. Just a moment, please. 21. Sorry to keep you waiting.22. Thank you for your feedback , sir/maam.23. Would you like anything else, sir/maam?24. Is there anything else I can do for you?25. Certainly, sir/maam. (Dont say: Of course)26. Ill be with you right away, sir/maam.27. Im sorry, sir/maam.28. This way, please.29. Its free of charge. 30. Could you repeat please? Department EnglishFRONT OFFICE: Vocabulary前厅词汇1. Booking /Reservation 预定2. Registration form 登记表3. Wake up call service 叫早服务4. Passport 护照5. Discount 折扣6. Room key 房间钥匙7. Superior 更高的，优异的8. Single room 单人房9. Double room 双人房10. Superior room 商务间11. Deluxe room 豪华间12. Suite room 套房13. Upgrade 升级 14. Country code 国家代码15. Area code 地区代码 16. Long term/long staying guest 长期住店客人 17. Hotel brochure 酒店手册18. Executive floor 行政楼层19. Estimated time of arrival (ETA) 预计到达时间 20. Walk in guest 无预定客人 21. King size bed 大床 22. Twin bed 双床23. Queen bed 中床24. Travelers checks 旅行支票 25. Full house /Fully booked 满房 26. Occupancy 客房入住率27. Cancellation 取消 28. Negotiate 协商29. Extension 延期 30. City ledger 挂帐 31. No vacancy 无空房 32. Skip (walk out) 跑帐 33. Free of charge 不收取费用 34. Travel agency 旅行社 35. Vacant/clean 空（干净）房36. Occupied/dirty 占用/脏房 37. High season 旺季38. Low season 淡季39. Extra bed 加床40. Early arrival 提前到达 41. Early check in 提早入住42. Late check out 延迟离店 43. Airport pick up service 机场接送服务 44. Shuttle bus 机场巴士 45. Special rate 特殊房价 46. Denomination 货币的面值 47. Exchange Rate外币兑换牌价 48. Guest account 客人账户 49. Guaranteed reservation预定保证金50. Advance deposit guarantee 预付保证押金51. Foreign exchange 外币兑换 52. Night audit 夜审 53. Frequent Individual traveler （FIT）散客54. Group leader 团队领队55. Group check in/out 团队入/离店56. Deposit 押金 57. Guarantee 保证 58. Time difference 时差59. Guest history record客史记录 60. Welcome letter 欢迎信61. Extended stay 延期（长）62. Transportation service 交通服务63. Complimentary 赞扬的 64. Express mail/DHL/EMS快递65. Message 信息66. Luggage tag 行李牌67. Glue 胶棒68. Parcel/packet 包裹69. Stamp 邮票 70. Phone book/directory 电话簿71. Stapler 订书机72. Paper Clip 区别针73. Adhesive tape 胶带74. Handicapped 残疾人75. Reception Logbook 前台日志 76. Direction 方向77. Turn left 左转78. Go straight 直行79. Next to 紧挨着80. Introduce 介绍 FRONT OFFICE: Dialogue 前厅句子Reception: 前台接待Greetings 问候1.Good morning/afternoon/evening, sir/maam or Mr./Mrs2.Welcome to JianGuo Garden Hotel. / Very glad to have you here.3.How may I assist/help you?Reservation有预定Walk-in 没有预定4. I have a reservationI would like a room 4. Do you have a reservation?5. May I have your name, please? 5. What type of room would you like?6.Yes, we have your reservation, Sir/maam 6.Twin/Double/King Size Bed, Sir/Maam?Stating the price for the room 告知客人房价7. Your room rate is (indicate rate, dont speak out) plus 15% service charge. 8. The price include the breakfast.Registration Form 登记表 (Receptionist fills in the form)前台人员填表 (Guest fills in the form)客人自己填表9. May I have your passport, please?Could you fill in the registration form, please?10. May I take an imprint of your credit card for a deposit, sir/maam? No Yes11. May I have cash deposit? (Make imprint-return credit card) (Fill out receipt and give to guest)(Room rate plus 1000RMB per night)12. Here is your receipt sir/maam.13. When you checkout, you may apply your deposit toward your final bill.14. (Present room key) 递交房卡时 Your room number is (indicate) and this is your room card.15. (Show them to the elevators) 为客人指引电梯位置 The elevator are your left hand side.16. (Tell the guest about the hotel facilities.) You may have breakfast in the Kitchen Asia restaurant just behind of you.17. Check out time is before 12:00pm.18. Heres your room card and breakfast coupon.19. Hope you will enjoy your stay with us. Cashier 收银/Money Exchange 外币兑换20. Good morning/afternoon/evening, sir/maam21. How may I help you?(Guest may ask/say: I would like to change money)22. What type of currency would you like to change?23. Todays rate is24. Could you fill this form and sign, please?25. Heres your amount, sir/maam.26. Thank you. Good bye sir/maamCheck-out 结账27. May I have your room number, please? You are Mr. 28. Anything from the mini-bar, Mr./Mrs? / Did you use your mini bar since lived, Mr./Mrs (Prepare bill for the guest)29. How would you like to settle your bill, Mr./Mrs? / How would you like to pay, by cash or by credit card, Mr./Mrs? 30. Heres your bill, Mr./Mrs(Credit Card) Please sign here. Or (Cash) your receipt, Mr./MrsThank you Mr./Mrs Hows your stay, Mr./Mrs? 31. Thank you for your feedback, Mr./MrsConcierge:礼宾Greeting 问候1.Good morning/afternoon/evening, sir/maam.2.