新编剑桥商务英语module_8ppt课件.ppt

Module8 8 1Training 4 Reading Trainingcourses 1 2 3 5 Listening Assessingtrainingneeds Speaking Givingreasonsforandagainst Grammar ingformandinfinitive Speaking Discussingtrainingneeds Warmingup 1 Whatpart timejobshaveyoudone Didyougetanytraining 2 Ifyes whatdoyouthinkofthesetraining Necessary unnecessary effectiveorineffective 3 Whatdoyouthinkmakesaneffectivetraining Theteacher thetrainer thestudents thetrainees ThefacilitiesTheapproach methodsHowmuchitrespondstoyourneedsTheextras lunch comfort etc 2 Imagineyouareatrainingmanagerandyoureceiveinformationonthetwocoursesbelow Readthesestatementsfrompeopleatyourcompanyanddecidewhichcoursewouldsuitthem THEEFFECTIVELEADER TEAMBUILDING trainingcourses THEEFFECTIVELEADERThisonlinecoursewillmakeyouamoreeffectiveleader whetheryou reresponsibleforleadingaproject ateam aunit adepartmentorevenacompany Whateveryourrole we reassumingyoumustleadpeopleinordertoachieveresults ThiscoursefocusesonACTIONyoucantaketoensurepeoplefollowyousoyougetresults Duration Approx 2hours Thisisanonlineproductandforasingleuser Courseprice 50 00 8 75 VAT 58 75 BUYNOW TEAMBUILDINGOrganisationshavealwaysreliedonteamsinsomeform Butnowthereismoreemphasisongroupsofpeopleworkinginteams takingjointresponsibilityforachievingstandardsandmeetingobjectives Thiscourseexploresthekeyfactorsthatmaketeamseffectiveandtheskillsrequiredtobuild strengthenandmaintaintheteam Duration Approx 2hours Thisisanonlineproductandforasingleuser Courseprice 50 00 8 75 VAT 58 75 BUYNOW I mresponsibleforthenpeoplebutIfindithardtogetthebestfromthem Theproblemwithourcompanyisthatdepartmentsneverseemtoknowwhattheotherisdoing Whydon tmystaffdowhatIaskthem I mreallypreferworkingonmyown Igetsomuchmoredone Listening Assessingtrainingneeds 1 ListentoaconversationbetweenatrainingmanagerandSergio 1 WhichcoursedoesSergiowanttotake Why 2 WhatdoSergioandthetrainingmanagerdisagreeon Sergiowantstotakebothofthecoursesbecausetheywillhelphimwithhisnewrole Theydisagreeonwhetheronlinetrainingisaseffectiveasface to facetraining 2 Listenagain Workinpairs StudentA Listenandlistthetrainingmanager sargumentsforonlinetrainingontheleftofthetable StudentB ListenandlistSergio sargumentsforface to facetrainingontherightofthetable youdon tneedtogoaway youarrangethingsaroundyourwork youcancommunicatewithotherpeopleonthecourse youcandoitfromhome it scheaper yougetnewideasfromotherpeopleonthecourse networking youcanaskthetutorquestions Canyouthinkofanymoreargumentsforandagainstonlinetraining Speaking Givingreasonsforandagainst 1 Usefulexpressions 2 Workinpairs Roleplaythesediscussions Taketurnstogivereasonsforandgivereasonsagainst 1 Yourmanagerwantseveryoneinthedepartmenttospendanunpaidweekendinthecountryonateam buildingcourse 2 Someemployeeshaveaskedforflexitimeandtheopportunitytoworkfromhome 3 ThecompanywantstoreplaceyourEnglishteacherwithlessonsonacomputer 2 Readthisconversation Underlinethecorrectword Manager Hi Sergio Takeaseat 1 Would Doyouliketohaveacoffee Sergio Thatwouldbenice Twosugars please Manager OhI msorry Ididn tremember 2 toask askingforanythisweek Ionlyhavemilk I mafraid Sergio Noproblem I llhaveitblack please Manager Really I 3 can tstand hatetodrinkitwithoutmilk Anyway aboutyourcourse We ve 4 arranged recommendedsendingyouawayforafewdaysratherthandoingitonline IsthatOKwithyou Sergio Sure Ialways 5 prefer enjoytoworkwithagroupofpeopleratherthanonmyown 语法小结要点解释 1 在动词 介词后使用 ing形式 eg She sworkingonfixingtheproblem Haveyouthoughtofmovingintosales I minterestedinseeingyourplanforthis 2 在一些固定动词后使用 ing形式 这些动词包括consider delay dislike enjoy mind postpone practise recommend suggest等 eg Haveyouconsideredchangingthecolor Wouldyoumindwaiting Let spostponetrainingeveryoneuntilnextmonth 3 一些动词只跟不定时 这些动词包括afford arrange decide manage want等 eg Wecan taffordtodothis Shallwearrangetomeetagaininanhour Doyouwanttotakethiscourse 4 一些动词既可跟 ing也可跟不定式 这些动词包括advise propose begin continue like prefer等 eg Weadviseyoutotaketwoweeksoff Weadvisetakingtwoweeksoff 5 一些动词跟 ing和跟不定式意思会有很大不同 eg Istoppedworkingthereyearsago Istoppedtoworkonthisnewproject 另外一些动词则没有什么区别 eg Weprefertostayathomeduringtheweek Wepreferstayingathomeduringtheweek Speaking Discussingtrainingneeds Workinpairsandrole playthissituation StudentA Youareatrainingmanager Yousentthememobelowtoallstaff Meetwithanemployeetodiscusswhichcoursewillbeusefulforhimorhertoattend Usesomeofthesephrases Whichcourseswouldyoulike Wouldyouprefer Doyouwant Areyouinterestedin Howgoodareyouat Howmuchofyourjobinvolves StudentB Readthismemofromyourtrainingmanageranddiscusswhichcoursesmightbesuitable Trytousesomeofthesephrase I dlike Iwouldn tlike I m not interestedin I mquitegoodat Ican tafford Myjobinvolves Pleasenotethatwestillhaveplacesavailableonthefollowingone daycourses Alltrainingtakeslaceinourtrainingrooms Pleasearrangetomeetwithmeassoonaspossibletodiscussyourneedsandrequirementsinordertoenrollyou Thecoursesareasfollows effectivesellingpresentationskillsnegotiatingbyphonecross culturalawarenessteambuildingleadingaprojectspreadsheetsanddatabasescomputerskills1 2 buildingandmaintainingawebsite To AllstaffFrom ThetrainingmanagerSubject Availabletrainingcoursesthisautumn Whichcourseswouldyoulike Wouldyouprefer Doyouwant Areyouinterestedin Howgoodareyouat Howmuchofyourjobinvolves I dlike Iwouldn tlike I m not interestedin I mquitegoodat Ican tafford Myjobinvolves Respondingtoaletterofcomplaint Theimportanceoflistening Goodandbadlistener Showingyou relistening Aletterofcomplaint 8 2Showingyou relistening Linkingphrases Reading 1 Howdoyouknowwhensomeoneislisteningtoyou agoodlistener Looklikehe shecaresaboutmyremarksShowinterestAskrelevantquestionsWithdirecteye contactandanattentiveexpressionWithoutanylookofdistractionNotdoingotherwork likeansweringemailsorlookingatthescreenofhis hercomputer Reading 2 Doyouthinklisteningtoothersattentivelyisveryimportant Why RespectUnderstandthespeakerbetterLeadbothsidestocompromiseandagreementMakelessarbitrarydecisionorconclusion Reading 3 Readthepassageonpage80andfindoutoneextrawordineachlineanddeleteit Listening Goodandbadlisteners 1 Listentofourconversations Ineachconversation istheotherpersonagoodorbadlistener Howdogoodlistenersshowtheyarelistening Conversation1GOOD BADConversation2GOOD BADConversation3GOOD BADConversation4GOOD BAD Good Thepersonasksquestionsanduseencouragingwordslike really Bad Thepersoninterruptsandgivesanopinionstraightaway Bad Thepersonsayswhattodowithoutfindingouthowtheotherpersonfeels Good Thepersonchecksandshowsunderstanding 播放 暂停 停止 2 Readtheseexpressions Whichexpressionswouldyouusetoshowyou relistening LetmecheckI veunderstoodyou Sowhatyou resayingis Isthatright Well ofcoursetheanswerissimple isn tit Letmejuststopyouthere Iseewhatyoumean That sinteresting Isee CanItellyouwhatIthink Whydoyouthinkthatis Really Well whatyouneedtodois Speaking Showingyouarelistening 1 Workinpairsandpractiseusingtheexpressionstoshowyou relisteningoryouarenotlistening 1 Describewhatyoudidafterworklastnight 2 Explainadifficultyorproblemyouarecurrentlyhavingwithyourwork 3 Complainaboutsomethingyouhaverecentlybought Vocabulary linkingphrases 1 Readtheletterandthenanswerthefollowingquestions 1stMayDearMrLeFeverFollowingtherecentexperiencesoftwoofmystaffwithyourtrainingcompany Ihavedecidedtosendyousomefeedbackbasedontheircomments Onthe25thApril theyattendedatwo daycomputercourseincreatingPowerPointpresentations However onthefirstdaythetrainerarrived30minuteslate whichwasfollowedbyafurtherdelayduetoaroomchange Asaresultofthisnearly90minuteswasmissed Inadditiontothis mystaffinformmethattheapproachofthetrainerwastoletparticipantsdiscoversolutionstoproblemsratherthanbeingtoldwhattodo DespitehavingbeenverysatisfiedwithyourservicesinthepastImayhavetoreconsidersendingstaffinthefuture Iwouldbegratefultohearanycommentsyouhavetomakeeitherbyphoneorinwriting Ilookforwardtohearingfromyou YourssincerelyMrsAHeneageHumanResources Thepurposeoftheletter 2 Whathappened 3 Whatactionthesenderrequires Readtheletteronp82andanswerquestions Paragraph1 Paragraph2 Paragraph3 1Finishtheexe2 3onpage82 2 Putallthesewordsandexpressioninyourmindandwe lltakedictationnextweek Listening Respondingtoaletterofcomplaint AsaresultofMrs Heneage sletter Mr LeFevrecallsFredPerrot whoisinchargeofcomputertraining Listentothecallandanswerthefollowingquestions 1 Whenthetrainingwastaken 2 Whathappenedtothetrainer What stheeffectonthecourse 3 Whydotheychangetheroom 4 Whatteachingapproachdidthetraineradopt Isitgoodorbad Listening Respondingtoaletterofcomplaint DearMrsHeneageWithregardtoyourconcernsaboutthePowerPointcourseon 1 IhavenowspokentomyheadofcomputertrainingandasaresultIaminapositiontorespond Unfortunately andduetocircumstancesbeyondourcontrolonthatday theheadoftraining 2 Asaresult 3 andhewassomewhatlate ForthisIapologize butbecauseofthisdelay 4 Secondly therewasaroomchangewhichwasduetothefactthat 5 Finally ourapproachtotraininghasalwaysbeenbasedon 6 approach Moreover ithasalwaysreceived 7 Followingthisletter Iwouldliketosuggestameetingatyourconveniencetodiscussanyremainingissuesandyourfuturetrainingneeds AsaresultofMrs Heneage sletter Mr LeFevrecallsFredPerrot whoisinchargeofcomputertraining ListentothecallandcompletethereplytoMrs Heneage sletter the26thApril wasunavailableatshortnotice wehadtogetareplacementtrainer weaddedthelosttimeontheendofthetwodays yourcompanysentanextraperson discovery positivefeedback Writing Aletterofcomplaint 投诉信写作中精彩语句推荐 1 Iamwritingtoexpressmydissatisfactionat 2 Iamverydisappointed upsettofindthat 3 Ifinditawful appalling distressingthat 4 Iwouldliketodrawyourattentiontosomethingyouhaveobviouslyfailedtonotice 5 Therearesomeproblemswith thatIwishtobringtoattention Foronething Foranother 6 Toremedy rectifythematter situation Isuggestmakingthefollowingchanges 7 Toimprovethesituation solvetheaboveproblem itisadvisableforyoutotakethefollowingmeasures 8 Yourefforttoprovidegoodserviceswillbehighlyappreciatedbyall 9 Ilookforwardtoadaywhenwecouldreallyenjoyamoreefficientservice 10 Iwishtoreferyoutoanincidentwhichoccurred callingforsomeremedialaction Writing Aletterofcomplaint 1提供内容写投诉信 1 6组 你方为我方5月10日之订单B278号所供应的照相机已送达 但遗憾的是 几台照相机已严重损坏 我们推测是包装不当造成的 这是三星期以来第二次出现这样的问题 我方对你方提出的服务深感不满 请确保类似问题不再出现 否则我们会终止合约 请派人尽快送来6台照相机并把有问题的照相机带走 谢谢 2 给本投诉信写一封回信 7 13组 3请按本投诉写回信 14 20组 DearSirs Weshouldliketocomplainthatourtelephonehasbeenoutofservicefortendays whichhascausedusgreatinconvenience Wephonedyouraccountingdepartmentandwastoldthatwehadnotmakeourpayment Thisisanentiredelinquencyonyourpartbecausewealreadymakeourpaymentfivedaysago Pleaserefertotheenclosedcopyofyourreceipt Kindlycheckintoitandreconnectthelineassoonaspossible Yourssincerely Writealettertothehotelmanager Write120 140wordsusingappropriatelinkingwordsorexpressions Swithyourpartner Nowyouarethemanager Writeareplytotheletter Respondtoeachcomplaint againusingappropriatelinkingwordsorphrases Possibleanswers DearSirorMadam Followingmyrecentexperienceofyourhotel Ihavedecidedtosendyousomefeedbackinthehopethatyoucanimproveyourservice Iarrivedatreceptionat6amon7thNovembertofindtherewasnorecordofmybooking AsaresultofthisIwaited45minutes Thefollowingday mytwoclientsandIweredelayedduetothemeetingroombeingdoubled booked Eventuallyweweregivenanothersmallerroom Finally towelswerenotchangedovernight Roomservicee