南广酒店客房安全管理制度.docx

In 2016 County Economic workshop Shang of speech comrade are: this county economic workshop of main task is, full implement implementation Central, and provincial, and municipal economic workshop and province party main leaders seminar spirit, recalled summary results, analysis judge situation, arrangements deployment new annual focus work task, mobilization County upper and lower further grasp new normal, implementation new concept, temper new style, show new as, struggled to advance County economic social transformation upgrade science development. Following, told four a aspects of problem: a, and full certainly results, effective firm transformation upgrade of confidence and determination 2015, face macroeconomic down pressure continued increased of severe situation and difficult heavy of reform development task, County upper and lower tight at Central and provinces series major decision deployment, firmly grasp stability in the seeking into total tone, active adapted economic development new normal, focused focus field, full work storming, County economic social development rendering out contrarian to good, and stability in the has into, and more points breakthrough, and Overall a good trend. One is closely linked to the transformation and upgrading of the global, comprehensive economic power significantly. Accurately gauge the macro situation and based on real comprehensive plan, strongly promote the sustained and healthy development of economy and society. Project support capacity increased significantly. Adhere to the inside and outside simultaneously, build, implementation of national and provincial investment of 625 million Yuan, for State one or two, three, four or five specific bond funds and local replacement bond funds of 554 million Yuan, for the starting year of key construction projects has laid a solid foundation. In particular the national circular economy demonstration counties and .two State-level pilot project of ecological demonstration County project platforms settled in jingchuan, Zhu Jia Jian construction of the reservoir began, handicap reservoirs, Liu Lihe reservoir preparat4ion work goes well, take solid steps for comprehensive utilization of water resources; city gas station to speed up implementation of the project, I became the Countys first West-East gas pipeline project in the surrounding area benefit from the County, major projects supported increased significantly. Overall well-off society constantly consolidate 254the basis. Battle victory industrial development as the primary task of the well-off, fruit production suitable for full coverage of the target will be realized, vegetable industry development area extending, farming aquaculture changes the momentum of the show, markets + enterprise + base + farmers as they gradually introduced measures significantly strengthen standardized management, industry constantly consolidate the basis and enriching. Investment attraction results continue to expand. Adhere to the soft environment of excellence and improve the environment are equally南广酒店客房安全管理制度一、客房安全守则1.当值期间要全心全意保护酒店财物、客人财产及人身安全。2.不要替自己不认识的客人开门，除非已接到前厅的通知及证明。3.在房间清洁时若有客人进入，则应有礼貌地查看客人钥匙牌号码与房号是否相符，防止他人误入房间。4.若发现客人携带或使用电炉、烤箱等电热器具，装卸客房线路，则应迅速报告上级与保安部门及时处理。5.发现客人携带武器，凶器和炸药、爆竹等易燃物品，及时报告上级。6.遇有残疾人士住宿，随时注意客人动向，保证其安全。7.如客人忘记带钥匙而自己又不认识时应与总台联系，待总台证实客人身份通知后方可开门。8.如发现有可疑的陌生人在走廊徘徊或在客房附近出现或客房门打开而没有客人在房内，楼层的烟雾报警系统亮起红灯或发出讯号，房间有大量烟雾或水渗出房外，房内发现有动物或违禁品，客人情绪变化生病或特异行动，均需立即向上级报告。9.小心保存钥匙，钥匙不离身，下班前应安全地交回办公室，禁止带离酒店，钥匙折断要整体交回。10.清楚各楼层消防系统的位置及用法，当火警发生时，应保持镇定。11.清倒垃圾桶内的垃圾时要注意桶内有无特别的物品，(客人有可能无意中掉下或错误放置的)，勿用手到垃圾桶内拾垃圾，以防桶内留有玻璃碎片或刀片类而伤及手部。12.高空挂物或清洁时用梯子，挂浴帘时也不可站在浴缸边缘。13.湿手未弄干者不可触动电器。14.饮用开水一定要煮沸，水壶内的水不要过满，应留有小空间，这才可把水温保持较长时间，一次不要拿太多的水壶。15.冰格内应冲上已消毒过的过滤水或冻开水。16.清楚各楼层消防系统的位置及用法，当火警发生时，应保持镇定。17.关门时要拉把手关门，不可随意拉住门边便关门，避免夹伤手。18.在未清楚火源时请勿使用灭火设备，并以第一时间通知电话总机和消防中心，清楚说明起火地点。19.通知所有客人离开现场时，负责带离或指导最近的走火通道，如向下走的通道被火包围，应向上走。当身处房间内离不开时，应尽量用湿布或毛巾封堵门缘，打开窗户求救，不得乘坐电梯离去。二、客房部防火制度1.员工需在指定地点吸烟及安全地方弃置烟灰、烟头，发现客人房间有未熄灭的烟头、火种，应立即处理。2.经常检查防火通道，使其畅通，一切易燃液体应放入五金容器内并适当地放置于远离火种及阴凉的地方。3.不使用易燃液体作清洁剂。留意及警觉电器漏电或使用不正确而造成的火灾隐患。4.经常检查用电线路，如发现电线磨损、接触不良或发现客人超负荷使用电器时，应立即报告上级主管处理。5.酒店员工都必须了解酒店的火警系统，明确知道警钟、灭火器或其他灭火用具的位置。6.当发生火灾或其他紧急事故时，应保持镇定，在确定地点的同时，应立即打电话通知消防中心及部门经理或主管。7.报告火警时，应清楚说出火警发生的正确位置、火情及报上自己的姓名，同时将灭火器材取出拿到着火部位进行灭火。8.注意要先切断电源、空调，采取一切可能采取的措施扑灭火灾于初期时间。9.火势升猛时，应打破就近的消防报警器的玻璃。10.火势不受控制时，应关掉一切电器用具开关，离开前把门窗关闭，撤离现场，切勿搭乘电梯。三、门锁控制制度(一)门锁控制标准1.概述门锁的控制是对酒店、员工和住客安全的基本保障。保安部门留有很多备用钥匙、万能钥匙以及授权员工在特定场合下使用的特殊钥匙。要想严格地保证这些钥匙的安全，保安部门也要制定相应的程序。2.程序(1)客房部要将楼层万能钥匙放入一个上锁的钥匙柜内。(2)每一种钥匙上都要用标签标明钥匙的使用方法、使用范围和使用资格，并要将其列在保安办公室的万能钥匙控制表上。(3)有正当要求的人，或由于紧急情况需要使用钥匙的人，要与客房部布草房的主管联系。(4)要在万能钥匙控制表上对所使用的钥匙作出记号。(5)钥匙退回后，要在万能钥匙控制表上签收。3.拾到钥匙假如员工拾到钥匙，必须归还给保安部。如果员工知道某人未经批准而持有任何一种钥匙的话，必须向保安部报告情况。未经批准而持有某一种钥匙的员工将受到纪律处分。4.住客要求开锁(1)如果一位没带钥匙的住客被锁在门外而请求帮助的话，应该通知一名保安人员或经理。(2)到达住客房间门口后，保安人员应该询问住客的姓名以及家庭住址。(3)然后保安人员可以进入客房，敞开房门。在确定房内一切正常之前，保安人员应让客人在门外。(4)保安人员打电话至总台，询问该房间客人的姓名和家庭住址。(5)如果保安人员从总台得到的结果与客人所讲的相同，就可以让客人进入房间。所有人员都必须遵守该程序。任何时候保安人员让每位住客进入客房，都要写一份事故报告。(二)更换门锁程序与要求1.程序一旦需要更换客房门锁，应该遵循下列程序：(1)要求更换门锁的经理要填写更换新锁申请表，注明房间号码、锁筒号码、日期(时间)以及客房服务员的姓名。(2)更换门锁的申请必须征得保安部的同意，并在有保安人员在场的情况下进行更换。(3)如果是在白班期间提出更换门锁的要求，要亲手将申请表交给锁匠签收。将其中一联由锁匠保管。(4)