银行柜台英语.doc

1问答 DIALOGUEClerk: Hello, what can I do for you?（Yes?）职员：您好，请问您要办理什么业务？Customer: Please tell me my balance.顾客：请帮我查询一下帐户余额。Clerk: please speak slowly.职员：您讲慢些好吗？Clerk: Please write it down on the paper.职员：您用纸写下来好吗？Clerk: Yes, sir（miss）,wait a moment please.职员：好的，先生（小姐），请稍等。Clerk: Your balance at the bank is RMB 5,000.职员：您在本行的帐户余额是人民币5000元。Customer: My magcard does not work. Please take a look.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk: No problem, the magcard is locked. Show me your passport. I will help you out.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk: The magcard needs more magnetism. It is OK now.职员：您的银行磁卡需要加磁，现在加好了。Customer: I want to close my account with you.顾客：我想结束在你们这儿的帐户。Clerk: Please go to No. 6 counter.职员：请到6号柜台办理.Clerk: Please go to the open counter.职员：请到大厅开放式柜台办理。Clerk: Please take a seat over there for a moment; our client manager will help you.职员：请先在大厅休息一下，马上会有客户经理来帮助您。Customer: I would like to, thanks.顾客：好的,谢谢。 2存款 DEPOSITClerk: How much cash do you plan to deposit in your account?职员：您有多少钱要存入呢？Customer: I want to deposit 300 yuan in my account.顾客：我想在我的户头上存300元。Customer: Please tell me the procedure for opening a savings account.顾客：请告诉我开个储蓄帐户需要什么手续。Clerk: Please fill in the depositing form, the sum of money，your name, address and professional unit.职员：请填张存款单，写明数额、姓名，地址和工作单位。Clerk: Please fill in your name, the number of the certificate and your telephone.职员：请写上您的姓名、证件号码和联系方式。Clerk: Words and figures differ.职员：您填写的文字与数字不符。Clerk: Signatures differ.职员：您的签名有误。Clerk: Keep your receipt please.职员：请收好单据.Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.职员：这是您的存折，以后存取款时请带来。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.职员：请保管好存折（银行卡），若遗失请告诉我们。Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不客气。 3取款 DRAWClerk: yes?职员：您好.Customer: Excuse me. Can you help me?顾客：对不起，能帮我个忙吗？Clerk: It is my pleasure. Please tell me what I can do for you.职员：很高兴为您效劳，请告诉我能为您做什么。Customer: I want to withdraw 8000 RMB from my deposit account.顾客：我要从我的帐户支取8000元人民币。Clerk: Sorry, no sufficient balance. The balance is 6000 RMB.职员：对不起，您户头中没有足够的余额，只有6000元。Customer: I want to withdraw 5000 RMB.顾客：取5000 RMB好了。Customer: I want to draw 10，000 dollars and 30，000 RMB.顾客：我从卡上取1万美金和3万元人民币。Clerk: Please show me your passport。职员：请出示护照。Clerk: Password please.职员：请输入密码。Clerk: Please sign your name.职员：请签名。Clerk: Please check carefully.职员：请清点一下现金.Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不用谢。 4兑换 EXCHANGECustomer: Can you change me some money, please?顾客：能否请你给我兑换一些钱？Clerk: What kind of currency do you want to change?职员：要换哪种货币？Customer: Please change some RMB from my U.S. dollars account.顾客：请帮我把帐户里的美圆兑换一些人民币。Clerk: Please tell me how much you want to change.职员：请告诉我你要换多少。Customer: Please change 3000 RMB.顾客：我想兑换出3000人民币Clerk: Take Cash or deposit in your card (passbook)?职员：请问您兑换后要取走人民币现金还是存入卡（折）里？Customer: Id like to take cash (deposit in the card).顾客：我想取现金。（我存到卡里）Customer: Whats the exchange rate today?顾客：今天的兑换率是多少？Clerk: If youll wait a moment, the rate of exchange is about 1:8.职员：请等一会儿，美圆和人民币的兑换率是1：8左右。Customer: Id like to break this 100 RMB. Could you give me some small notes?顾客：请把这张100人民币换开，给我一些小票好吗？Clerk: How would you like it?职员：你要什么面额的？Customer: Three 20s, some 10s and 5s , please.顾客：请给我3张20元和几张10元和5元的。Customer: Thanks a lot.顾客：非常感谢。Clerk: My pleasure.职员：不用谢。 5收费 CHARGE Customer: Excuse me. I forget the password of my card.顾客：对不起，我忘记卡的密码了Clerk: Report loss of the magcard please.职员：请办理挂失手续费。Clerk: Do you remember the number of the magcard?职员：您的卡号是多少？Clerk: Please pay 15 yuan, including 5 yuan cost and 10 yuan handling charge.职员：请支付15元，包含换卡工本费5元，挂失手续费10元。Customer: Do you charge for remit?顾客：汇款你们收手续费吗？Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan.职员：是的，我们收手续费，我们按照1%金额收取，最低1元，最高50元）。Customer: I come for paying my telephone cost.顾客：我来交电话费。Clerk: Show me the number of the telephone.职员：您的电话号码是多少？Customer: I come for paying my gas cost.顾客：我要交煤气费。Customer: I come for paying my electricity cost.顾客：我要交电费。Clerk: Please show me your card。职员：请出示卡片。 6 .支票结算T: Hello! May I help you?您好，您有事需要帮忙吗？C: Yes, I hope so. I need some more cash for my visit in China. May I cash a travelers check here?噢，是这样的。我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？T: Of course. Wed be happy to cash it for you.当然，我很乐意为您兑现。C: I was going to cash it at the hotel, but one of my friends said that banks always give better exchange rates.我原本打算在家旅馆兑现，但我朋友说银行的兑现率通常有点高。T: Well, any bank will cash it at our present travelers check-buying rate, which we somewhat better than at hotels because of the service charge. You see, hotels arent really in the money exchange business although they will cash travelers checks for their guests.任何银行都是按现时买入旅行支票的兑换率来兑现的。这个兑现率我们已经列在这里了。当然，因为手续费的差异，我们的兑换率比旅馆的稍高些。您知道，旅馆虽然为客人兑换旅行支票，但他们并不是专门从事兑换业务的。C: You mean theres really not much of a difference?您是说，实际上银行与旅馆的兑换率差距并不大。T: No, madam, not very much.是的，夫人，没多大差距。C: Well, may I cash these three checks for $100 each? I think that will be enough.那么，我能把每张100美元的3张支票兑现吗？ 我想该够用了。T: Yes, Ill be happy to cash these for you. Wou