quality management plan.docx

contractorxxxxxxx design-build projects.p. xxxxxxxquality management plandistrict xpage - 22 of 32minnesota department of transportationquality management plan templatedesign-build program the contents of this document provide the minimum level of quality expected from the design-build contractor. each contractor shall update and modify this manual on each project. the contractor shall update any forms, procedures, and processes within this template to reflect the most recent standards and provisions outlined in book 1, book 2, and book 3 of the rfp. mndot design-build template (june, 2011) contractorxxxx design-build projects.p. xxxxquality management plandistrict: x revdate32 of 32the information presented in this document define the quality management system that complies with the project requirements. this signature page establishes the enter team name commitment to the quality management plan, design quality plan, construction quality plan, and document management plan ., quality manager, construction quality manager , design quality manager , contractor project manager , design manager, construction manager , contractor executive management committee , contractor executive management committee , contractor executive management committee 1.0 scope and exclusions51.1 general51.2 project52.0 terms and definitions62.1 general62.2 acronyms62.2 definitions73.0quality management system153.1 general153.3 quality organization153.3.1 quality control organization163.3.2 quality assurance organization163.4 quality manual documentation193.4.1 general193.4.2 writing quality procedures193.4.3updating and maintaining quality procedures203.5 resource management training214.0management responsibility224.1 management commitment224.2 responsibility and authority224.3 management review224.4 quality incentives (optional to contractor)235.0non-conformances245.1general245.2roles and responsibilities245.3reporting, documenting and resolving ncr process256.0stop work276.1general276.2responsibilities276.3procedure277.0measurement, analysis and improvement287.1general287.2monitoring and measurement287.2.1quality management system performance287.2.2measurement and monitoring of design297.2.3measurement and monitoring of construction297.2.4worker identified opportunity for improvement (wi-fi)307.3improvement307.3.1general307.3.2corrective and preventative actions307.4reporting31list of formsnumbertitledateqm501fanon-conformance reportqm501fbnon-conformance report logqm603fastop work notificationqm603fbstop work notification logqm720audit findingsqm725wi-fi formqm730corrective and preventive action process (cap)qm740famonthly quality program report summaryqm740fbmonth quality program certification statement1.0 scope and exclusionsrev , date 1.1 generalthis quality management plan (qmp), as part of the quality manual (qm), contains the general policies and specific procedures for the design- and construction-related activities of xxxxxx. the quality manual, procedures, work instructions, and records comprise the quality management system (qms).1.2 projectthis quality manual is written to meet the requirements of the request for proposals (rfp) for the xxxxxxx project s.p. xxxx-xx. 1.3 scopethis quality manual addresses both the design- and construction-related quality management system requirements of the conformed rfp. the systems defined in this document will meet the requirements and promote a seamless, transparent interface with mndot in which mndot staff have the opportunity to observe all deliverables for the project as they are developed. this quality management plan is not iso-compliant and is not required to be so unless deemed necessary by the contractor. this quality manual will be maintained by the quality manager, who will review and update the manual at least every three months, based on the discussion and findings of quality management meetings. the quality manual is considered a living document and is subject to revision as necessary to facilitate and improve the quality process for the project. the quality manual will not be revised without prior written approval from mndot.the contractor, including their quality staff, do not have the right to waive or modify any contract requirement. 2.0 terms and definitionsrev , date 2.1 generalthis section provides standardized definitions for the terms used in this quality management plan. it also identifies frequently used abbreviations and acronyms. should any discrepancies exist; definitions set forth in the contract will take precedence over definitions contained in this qmp.2.2 acronymsthe following terms and definitions supplement the acronyms in book 1, exhibit a and book 2. capcorrective or preventive action plancapmcritical activity point managercdconstruction documentscoccertificate of compliancecqmconstruction quality managercrconstructability reviewdcrdiscipline coordination reviewdqamdesign quality assurance manager dqcmdesign quality control managerdqmpdesign quality management plan, part of the qmpdtmdesign task managerfdcfield design changeiastindependent assurance sampling and testingisinformation systemsisointernational standards organizationitrindependent technical reviewmndotminnesota department of transportationncrnonconformance reportndcnotice of design changeqamquality assurance managerqcmquality control managerqmquality manualqmpquality management planqmsquality management systemqpquality procedurercfreview comment formrdcrequest for document clarificationrfcreleased for constructionrfirequest for informationrfprequest for proposalrfrrequest for revisionti testing and inspection procedurewi-fiworker-identified opportunities for improvement2.2 definitionsthe following terms and definitions supplement the definitions in book 1, exhibit a and book 2. acceptance criteriaspecified limits placed on characteristics of an item, facility, process, or service defined in codes, standards, or other design documents.audita systematic, independent and documented activity performed in accordance with written procedures or checklists to verify, by examination and evaluation of objective evidence, that applicable elements of the quality program have been developed, documented, and effectively implemented in accordance with specified requirements. an audit differs from surveillance or inspection activities.audit findinga deficiency or discrepancy of an item, activity, or document identified during audit and recorded on an audit finding sheet.auditorany individual who conducts an audit.back checkerperson who reviews the checkers comments. except in extraordinary circumstances, the back checker should be the originator.basis of designthe requirements upon which the detailed design is to be based, provided by the design-build contract.certificate of compliancea document signed or otherwise authenticated by an authorized individual or qualified party attesting that the materials, items, or services are in accordance with specified requirements and accompanied by additional information to substantiate the statement.certificationthe act of determining, verifying, and attesting, in writing, to the qualifications of personnel, processes, procedures, materials or items in accordance with applicable requirements. checkerthe person assigned by the design manager to check documents developed by designers and drafters in a particular discipline or section. except in extraordinary circumstances, the checker should also serve as the verifier.check lista list of items required to be considered as part of a quality procedure. serving as documentation of completion, a check list is a required part of the project record.check printcopy of document original in final format used for checking and recording additions, deletions, and corrections.check print stampa special stamp to be affixed on the face of document (or on the back of the document, if room is not available in front) to record who performed various checks and reviews and the dates those activities were completed.computer assisted design and drafting (cadd)software to support engineering calculations and drawings, used to create plan sheets; in particular, geopak for engineering calculations and microstation for drafting.construction quality manager (cqm)the person assigned to implement construction quality activities and supervise the quality inspection and testing personnel. verifies that the construction-related work is being properly implemented, inspected, and tested by trained staff. this individual reports to the executive management committee.controlled documentany document subject to documented control procedures to ensure information is disseminated completely and recorded properly. examples of controlled documents include qmp and plans that have been reviewed or released for construction.corrective actionmeasures taken to rectify conditions adverse to quality and, where necessary, to preclude repetition or an undesirable occurrence.critical activity pointa specific point in the design or construction process at which further activity associated with the deliverable is suspended until formal acceptance of the interim product is obtained. acceptance is formally obtained when all issues and design changes have been resolved, all materials testing and inspection procedures have been performed and provide passing results, and the work meets contract requirements. the critical activity point manager, the foreman in charge of the activity, and mndot will sign off at the critical activity point to provide formal acceptance. designtechnical and management processes that commence with identification of design input (requirements) and lead to and include the issuance of design output documents that define the characteristics (specifications) of the expected product or process.design disciplinestechnical specialties within the design organization that comprise the primary engineering skill areas and operations.designersee “engineer of record.”design changea change to a drawing, specification, or other design document that has been released for construction.design directivesthe formal series of memoranda established to describe and convey drawings, criteria, parameters, or other design requirements subsequent to establishment of the original basis of design.design inputthose criteria, parameters, basis, or other design requirements upon which detailed design (output) is based. design interfacethe areas of interaction between design disciplines, or discrete design sections where one element could invalidate anothers design assumptions or affect the constructability of the finished design.design outputdocuments such as drawings, specifications and other documents that define technical requirements of structures, systems, and components.design processtechnical and management processes that commence with identification of design input, and lead to and include released for construction plans and specifications.design quality management plan (dqmp)the elements of the overall project quality management system that address intended quality control and quality assurance processes to be implemented with the design activities.design quality assurance manager (dqam)the person assigned to perform qa audits on all design packages before documents are submitted for review or released for construction, and who oversees the quality assurance program for all design operations.design revisiona revision to a drawing, specification or other design document during the course of design development and prior to the release of said documents for construction.design task managerperson responsible for all design functions, including schedule, budget, and design quality control functions, within a specified discipline or area of expertise. the design task manager may also be the lead design engineer for any specified area or discipline.discipline coordination review (dcr)a formal interdisciplinary review of all or a portion of a design submittal.documenta single drawing or a logical compilation of related calculations, data, report text, design analyses, specification sections, cost estimates, meeting minutes, or project-related correspondence that describe, define, specify, report or certify activities, requirements, procedures, or results. the medium can be paper, magnetic, electronic, optical or computer disc, photograph, master sample or combination of these.document originalthe up-to-date original drawing, text, form, or other document type from which copies to be delivered to the client will be reproduced.drawingsthe plans or sheets that form the graphical representation of the designed and planned work, included in the construction documents.early start of construction initiation of construction activities based upon plans that cover preliminary work, such as grading, and do not include any detail on final construction. although mndot will accept documents prior to their release for construction, early start activities are undertaken at contractors own risk. engineer of recordthe designer for the project.existing conditionsthe surveys, topographic mapping, utility locations, plans for existing structures and all other drawings and reports defining existing physical conditions of a site or facility.field design change (fdc)a document produced by the contractor to notify mndot of a change in design resulting from situations discovered in the field after the design package has been released for construction. a field design change (fdc) could affect released for construction documents.independent assurance sampling and testing (iast)process to ensure that a documented review on all testers and observers working on the project is performed on a yearly basis. the review is an independent check of all testers and each type of test they run on the project, in order to validate proper sampling and testing procedures are being followed, and that equipment is calibrated correctly.internal auditan unbiased and independent audit of the quality control system being employed by a given organization in order to allow self-declaration of conformance.mndot design reviewformal mndot process of oversight associated with a preliminary, intermediate, early start of construction, or released for construction package.notice of design change (ndc)a document produced by the designer to notify the contractor of a change in design that could affect previously released for construction documents.originalsdocuments or records in the highest, most complete form in which they exist in the active project files. this includes but is not limited to copies of outgoing correspondence, printed copies of a published document, original copies of calculations, quantity take-off and other design analyses, original reproducible drawings, original resident engineer diaries, and field records. originatorthe engineer, architect, planner, designer, or other person who develops a specific document. in the case of drawings, the originator is the individual who provides the design information, sketches, and instructions to the cadd operator.over-the-shoulder reviewsinformal meetings between the contractor and mndot design staff during the development of a design package intended to generate discussion and provide conceptual-level feedback. no minutes of these meetings are kept and any contractor actions based on these meetings are at contractors own risk. however, the effort put forth by the contractor toward these ots reviews should help streamline mndot design reviews. post-design services managerperforms functions of project design manager after design phase is complete. reviews submittals, responds to reqests for information (rfis), fdcs, and ndcs.procedurea documented, written specification for performing a particular activity. it may include specification of duties, functions, responsibilities, methods to be employed, equipment or materials to be used, and sequence of operations.qualificationthe characteristics or abilities gained through training or experience or both, as measured against established requirements such as standards or tests specified to qualify an individual to perform a required function.qualified procedurean approved procedure that has been demonstrated to meet the specified requirements for its intended purpose.quality assurance (qa)the total effort of developing, documenting, and implementing policies and procedures and defining roles and responsibilities in order to achieve and verify quality in accordance with specified requirements. the programs objectives are to achieve customer confidence and satisfaction and to assure that a design output, structure, facility, system, or component will perform satisfactorily in service.quality control (qc)the acts of examining, witnessing, inspecting, checking, and testing and, when necessary, revising in-process or completed design work, including plan sheets, studies, charts, and reports, to determine