完整英文版质量手册最新版.doc

.1 of 34Wuhan ZJKC technology CO.,Ltd. QUALITY MANUAL質 量 手 冊 文件編號 Document No.: Q M_ 版 本 Version : 1 . F 此手冊為武汉中杰科创科技有限公司版權所有,未經本公司同意,不得翻制.This manual is a copyright document of Wuhan ZJKC technology CO., Ltd. No duplication of this document in whole or in part is allowed without prior approval from ZJKC.F 本手冊以中文內容為准，英文僅供參考 I f any nonconformity between Chinese and English version , Please refer to the Chinese version, English version is for your information only. “ 控制本”Controlled Copy 副本編號Manual No : _ 接 收 者Recipients : _2 of 34N/ARevision History更改记录Issue版本Page#页码Rev版次CHANGE更改內容WRITTEN BY编写DATE日期Review and Approval審查和批准X Signature / DateOriginator: _Date : _ReviewX Signature / Date Management Representative: _Date:APP XSignature / DateGeneral Manager:_ Date:Effective date Expiry date 文件生效日期：_ 文件失效日期：_Checked by DCC 文 控 審 核:Content SECTION NO.SECTION TitlePage(s)ISO9001:2008cla3 of 34useThe CoverN/ARevision HistoryContent 1Introduction of Our Company 2Brief Presentation of Quality Manual 2.1Applicable Scope 2.2Quality Manual Control 2.3Distribution Scope 3Quality Policy5.3 & 5.4.1 4Quality Management System 4 4.1General Requirement4.1 4.2Documentation Requirement4.2 5Management Responsibility and Authority5 5.1Management Commitment5.15.2Customer Focus5.25.3Quality Policy5.35.4Planning5.45.5Responsibility, authority and communication5.55.6Management Review5.6 6Resources Management66.1Resources provision 6.16.2Human Resource6.26.3Facility6.36.4Work environment6.4 7Product Realization77.1Planning of Product Realization 7.17.2Customer-related Process 7.27.3Design and/or Development7.37.4Purchasing7.47.5Product and Service Operation7.57.6Control of Measuring and Monitoring Devices7.6 8Measurement, Analysis and Improvement 88.1General 8.18.2Monitoring and Measurement8.28.3Control of nonconforming Product8.38.4Analysis of Data8.48.5Improvement8.5 Appendix 1Quality Function Distribution List Appendix 2The Sequences And Interactions Of QMS Processes Appendix 3Organization Chart4 of 34Introduction of Our CompanyI. General Information:Our company, WUHAN ZJKC TECHNOLOGY CO., LTD. specializes in R&D, manufacturing and marketing of LED lights as well as offering lighting solutions for our customers around the world. With constant pursuit of high quality, we own an experienced R&D team. At same time, we cooperate with some Universities and research institutes to develop advanced led products to meet the needs and even lead in the changing market.All our led products have obtained such national and international approvals as CE, FCC, GS, ROHS & UL, and several products obtained patents. Our products range from led flood light, led tube light, led high bay light, led street light, led solar light, led bulb, led spot light, led down light, led panel to led strip light. With the tenet of Providing superior product & best service and Innovating , we always work hard to be the top manufacturer of LED Lights . Based on our efficient global distribution network, our products have been applied in many big projects and exported to more than 30 countries & districts.II. Main productLED lights III. Company address3F,No.2,Caifu One Rd. Donghu Development Zone, Wuhan City, China. TEL: (027)86636657FAX: (027)86636658Brief Presentation of Quality Manual5 of 342.1 ScopeB Following the requirement of ISO9001: 2008, this manual describes the arrangement and activities of R&D, manufacturing and Service of LED lights of Wuhan ZJKC technology CO.,Ltd., located in 3F,No.2,Caifu One Rd., Donghu Development Zone, Wuhan City, China. All plastic parts produced by our plant base on the drawings/specification designed by customers (all the part drawings, assembly drawings, silk artworks, pad-printing artworks, painting artworks, hot-stamping specifications are provided by customer). So the element 7.3 of ISO9001:2008 “Design and development” isnt covered in this quality management system.This manual stipulates the organization, policy and principle of our quality system as well as the responsibility and authority of the people, who affected quality or in charge of quality management, implementation and verification of the quality system.2.2 Quality manual control2.2.1 General guidelineF This manual is controlled according to FQP-DOC01.F This manual is issued as Controlled Copy, or Uncontrolled copy and its category remarked on the cover. Only the holders of Controlled Copy are eligible of receiving updated or new sections of the Quality Manual.F The holders of Controlled Copy are responsible for providing the Quality Manual to his/her subordinator for inquiry, and assuring the employees understand and carry out the policy. F Uncontrolled Copies distributed to customer or supplier or other people must be with the approval of Management Representative or ISO Supervisor. Uncontrolled Copies are not controlled per Document and Data Control procedure. 2.2.2 Review and approval This manual is reviewed by Management Representative, and approved by General Manager.2.2.3 RevisionF This Quality Manual is well structured to allow easy maintenance. Each section has a revision status which is updated by alphabetical order of A, B, C etc. If the whole manual need revising, the revision status of issue is updated by Roman figure order of “1”, “2” etc. The revision status of the whole section begins from “A”.F Any change to this Quality Manual must be approved by authorized person. The revision part should be reviewed by ISO Office or Management Representative before approval and be removed or distributed by DCC.F All the histories of section changes are listed in Revision History of this manual.2.3 Distribution ScopeThe DCC (Document Control Center) keeps the Master Manual and will distribute this quality manual stamped the red controlled chop to the following position personnel or place: Item No.Recipient or place 1General Manager 2Program Dept. 3Quality Management Dept.4Manufacturing Engineering Dept.5The First Process6The Second Process7PPC Dept.8Tooling repair and Maintenance Section.9Facilities Dept.10Facility Engineering Section11Warehouse Dept.12Shipping Dept.13Purchasing Dept.14Administration Dept.15Human Resource Dept.16Accounting Dept.17IT Dept. Quality PolicyZJKC is focused on our customersultimate success and is committed to have the highest level of quality in the industry. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectation through the following philosophies: Continually maintaining and improving the effectiveness of its QMS Periodic review of current quality policy and objectives to ensure its effectiveness and suitability. Meeting or Exceeding Customers and Organizational Requirements Constant strive for quality products that meet or exceed the customers and/or organizational requirements. Effectively communicating up and down the “Supply Chain” Effective communication of quality policy and objectives to customers, suppliers and our employees. Hiring the best people in industry Training those people on our system and focusing those people on executing our processes flawlessly. Creating and managing the best processes in the industry These processes are documented and described in a comprehensive Quality Management System (QMS). Aligning ourselves with the most competent base of suppliers available in the industry The ability of our suppliers to provide us with quality goods and services is critical to our success. We will strive to achieve excellence in our supply chain with a common vision in the areas of quality, continuous improvement and excellence in customer service. FF QUALITY POLICY ands committed to have the highest level of quality in the industry. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectation through the following philosophies: i on our customers ultimate success and is committed to have the highest level of quality in the industry. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectation through the following success and is committed to have the highest level of quality in the industry. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectation through the following philosophies:. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectation through the following philosophies: Continually maintaining and improving the effectiveness of its QMS Periodic review of current quality policy and objectives to ensure its effectiveness and suitability. Meeting or Exceeding Customers and Organizational Requirements Constant strive for quality products that meet or exceed the customers and/or organizational requirements. Effectively communicating up e “” Effective communication of quality policy and objectives to customers, suppliers and our employees. Hiring the Training the General Manager Confirmation: Date:Quality Management System4.1 General requirementThe quality system summarized in this manual and relevant procedures is established and implemented to assure product meet specified requirement. We have established a quality system that meets the requirement of ISO9001: 2008, and identify its process, the sequences and interactions of these processes, please see attachment of Appendix 3 PDCA circulation model, we also have taken the necessary action to ensure quality management system implemented, maintained and continuous improved.The control over outsourced processes will not absolve the organization of responsibility of conformity to all customer requirements. Currently we dont have outsource process. We have established FQP-IQC01 to effectively control sub-contractors quality assurance capability and ensure the product provided by sub-contractors are acceptable.4.2 Documentation Requirement4.2.1 General requirementF This manual describes each requirement of ISO9001:2008F Stipulate all Documented Procedures which the standard requires and the procedures to ensure process effectively implemented and controlled.F All kinds of detailed Work-Control and Operation Instruction as supplemental document.F Records are appropriately kept to provide evidence of the above procedures and work-control are effectively implemented and product meet requirement.F The Quality Management System is layered into four levels as follows:QualityManualQuality ProceduresWork InstructionsFormsRecordsLevel One: A Quality Management System Manual that defines the approach and responsibilities.Level Two: System level procedures that define the Who, What and When required to implement the quality management systemLevel Three: Work Instructions describe how operating practices and processes ensure the conformity of product.Level IV: Forms/templates utilized to record results that show that the system is operating4.2.2 Quality ManualThis manual describes each requirement of ISO9001: 2008 including the scope of quality management system, referenced document as well as the interaction between the processes of the quality management system.4.2.3 Control of Document I. All controlled documents distributed and kept by Doc Control Center of FP. DCC is responsible for keeping all controlled internal documents, customer drawings and relevant external standard.The controlled documents include:F Internal controlled document: quality manual, procedures, operation instruction and formsF External controlled document: customer drawing, product specification, national or international standard related to quality management system, and any applicable international and national statutory and regulatory.DDC also responsible for obsolete file identification, issuing record collecting and keeping, master list of controlled documents establishment to show the latest issue and for convenient inquiry. II. We establish procedure “Document & Data Control” (FQP-DOC01) to manage the documents of quality management system to ensure:(a) To approve documents for adequacy prior to issue (including update)(b) To ensure that documents remain legible and readily identifiable and ensure the current revision status are identified,(c) To ensure that relevant versions of applicable documents are available at points of use,(d) To prevent the unintended use of obsolete documents through removing them from all points of issue and use, (e) To apply suitable identification to them such as with stamps of “Obsolete” or “Valid before-“ on them if the obsolete documents are retained for any purpose.(f) Ensure the external documents and data are marked and their distribution is controlled.(g) Control all customer-supplied documents and data.4.2.4 Control of recordsWe establish procedure Quality Record Control (FQP-DOC02) to control the following:(a) Each dept manager or section supervisor is responsible for working out the forms of quality records and their review. (b) All quality records must be filled with truth, details and completeness. Data must be accurate and reliable and readily identifiable.(c) All the quality records must be collected, indexed, filed and stored.(d) Quality records shall be stored and retained in such a way that they are readily retrievable, it is also required to provide a suitable environment to prevent damage, deterioration or lost.(e) Staff looking up quality records must be approved by the dept that preserves the records. While the outsiders looking up must be approved by preserving dept manager/supervisor. Quality records shall be available to the customer if required in the contract. (f) The retention time and disposition of recordsApplicable procedures: FQP-DOC01Document and Data ControlFQP-DOC02Quality Record Control Management responsibility5.1 Management commitmentGeneral Manager have committed to develop and improve our quality management system and provided the following as evidence:F Communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements,F Establishing the quality policy and quality objectivesF Conducting management reviews, andF Ensuring the availability of resources. 5.2 Customer focusGeneral Managers, Business Unit Manger of Program, Program Manager, Program Assistant, Quality Engineer, Manufacturing Engineer and all Departmental Managers determine customer requirements and expectations through communication and customer satisfaction surveys to achieve customer satisfaction.5.3 Quality policy F Our quality policy is in Section 3 in this Quality Manual,F Our quality policy is appropriate to the purpose of our company and includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system as well as provides a framework for establishing and reviewing quality objectives,F Senior management and all Departmental Managers responsible for ensuring the quality policy is communicated, understood and carried out within the organization.F Our quality policy is reviewed for continued suitability during management review meetings per year.5.4 Planning5.4.1 Quality objectivesF Our quality objectives and targets of each relevant functions and levels are in FQP-QIP02F Our quality objectives and targets are measurable and consistent with our quality policy as well as including those needed to m