民航客舱服务实用英语试卷.doc

系部_ 班级_ 姓名_ 学号_-密-封-线-20162017学年第一学期期末考试民航客舱服务实用英语试卷(A)（时间90分钟 满分100分）（适用于领航专业学生）题号一二三四五六合计核分人复核人分数阅卷人一、短语测试（10分，每题0.5分）阅卷人得分1. 海关规定 11.中转旅客2. 信用卡 12.摆渡车3. 胸口疼 13.安全措施4. 受伤区 14.咨询台5. 客舱压力 15.入境表格6. 氧气瓶 16.移民检查7. 防冲撞姿态 17.私人物品 8. 迫降 18.到达大厅9. 联程航班 19.报关物品10. 备用航班 20.广播系统二、实用句型测试（20分,每题1分）。阅卷人得分1. 先生，您要购买免税商品吗？_2. 我将为您算出汇率。_3. 您最好躺下休息。_4. 不用担心，应对这种情况我训练有素。_5. 您可以通过吞咽咀嚼糖果来减轻耳痛。_6. 打扰了，厕所有人吗？_7. 为了您的安全，请保持做好，系好安全带。_8. 我们机长已经决定紧急降落。_9. 目前我们还没有得到确切的离港时间。_10. 我们遗憾的告诉您本次航班直飞哈尔滨不再在天津中转。_11. 我们将在长沙待多久？_12. 我们必须等待直到广州天气好转。_13. 我们飞机正经历气流颠簸。_14. 我们当然安全。_15. 女士，感谢您的咨询。_16. 我确信它将会改善。_17. 打扰了，先生，请您填一下这个表格好吗？_18. 当您通过海关时您将需要它._19. 请小心，让我来帮您下飞机。_20. 请注意您的脚下。_三、阅读理解题（20分）请把答案写在题前横线上阅卷人得分 1-5_6-10_ A Cabin attendants need to see that passengers seat belt are fastened tightly and that no smoking rule is observed.Then they will report the result of this check to the purser.Special care must be taken in checking the belts of certain types of passengers ,especially the elderly,handicapped passengers,unaccompanied minors and others. When there are infants among the passengers ,cabin attendants should ensure that infants are seated so that there are sufficient oxygen masks for all the passengers in the row.For small children, it is recommended that a blanket be placed behind them so that the seat belt can hold them more securely. Other checks that must be made are:confirming that all compartments,cars and containers are locked and that they are secured by stopped where these are fitted,confirming that window shades are open for take-off,and that all trays are stowed and the seat backs are in the upright position.1. Before taking off cabin attendants do the safety check and inform _ of the result.A. the captain B. the purser C. the controller D. the flight engineer2. When checking the seat belts of passengers ,cabin attendants should take special care of _.A. the elderly B. handicapped passengers C. Unaccompanied minors D. All of the above 3. Which of the following statement is not true? A.Cabin attendants can give the small children a blanket to place behind them. B.passengers must fasten their sear belts tightly when taking off.C.Unaccompanied minors are permitted to travel by air alone. D.When in an emergency,the infants can not have enough oxygen masks.4. Other “checks”should be made before take-off except_.A. Confirming that all compartments are locked. B. Confirming that all carts and containers are empty. C. Confirming that window shades are open. D. Confirming that all trays are stowed.5. For take-off, passengers seat belt should be _ A. in the upright position. B. inclined forward C. Very clean D. Kept balance B Duty free sales are very important to Airlines.They represent(占据) eight percent of the total world trade of duty free sales.However, last year represented a reduction（缩减） of 0.3% from the previous year.1999 was a year of uncertain changes. After the strong sales of the previous two years, global duty and tax-free sales showed some decline（下降） .Although it is a global industry, there are major changes in performance in different regions（地区） for the world sales in the Asia region continued to grow slower than had been expected ,the elimination of tax free sales within the European Union had a dramatic effect on sales.The region that showed the biggest growth last year was the America .Next year, sales are expected to reach US$6.4 billion. This optimistic （乐观的）growth is well spread among all channels-airports,airlines,border shops,downtown shops etc. 6.Airlines duty free sales_of the total world trade of duty free sales.A. Decline to eight percent B. Decreased by about eight percent C. Last year increased by 0.3% D. Represent eight percent 7. Which of the following is Not True ?A. The year before last was a good year for duty free sales.B. Last year was a good year for duty free sales.C. This year was a good year for duty free sales.D. This year is an uncertain year of sales.8. The region that showed biggest growth last year was _A. Asia B. European Union C. America D. Australia 9. Duty free sales of the America are expected to reach _the next year.A. 64,000,000,000 dollars B. 6,400,000,000 dollarsC. 640,000,000 dollars D. 64,000,000 dollars 10. The optimistic sales incomes in the America will come from _A. Airports and airlines B. Border shops C. Downtown shops D. All of the above 四、翻译播音词（20分）请把答案写在题前横线上阅卷人得分1. _ 2._ 3._4._ 5._6._ 7._ 8._ 9._ 10._ A 女士们，先生们： 我们将开始售卖免税商品。我们接受现金提取卡和主流信用卡。预知详情，请查阅您椅袋中的免税品售卖杂志。谢谢！Ladies and Gentlemen, Our _1_ shop will be open soon . We accept _2_ _3_ and major _4_ _5_.For further _6_, please _7_ to the sales _8_ in your _9_ _10_.Thank you ! 1._ 2._ 3._ 4._ 5._ B 女士们，先生们： 很抱歉地通知大家，由于起飞机场天气状况不佳，航班无法准时起飞。请您坐在座位上等候进一步的通知。谢谢！Ladies and Gentlemen,We _1_ to announce that our flight has been _2_ due to the poor weather _3_ at the _4_ airport .Would you please _5_ in your seat and wait for further information ? Thank you ! 1._ 2._ 3._ 4._ 5._ 6._ 7._8._ 9._ 10._ C女士们，先生们：我们将在香港国际机场经停。如果您继续乘坐我们的航班，请您从地勤人员处获取您的登机牌并在登机口等候登机。您随身携带的行李可以留在客舱中，但建议您带好您的贵重物品。飞机将在此机场停留30分钟。谢谢您的合作！Ladies and Gentlemen, We will _1_ at Hong Kong International Airport._2_ you continueThe flight with us, please obtain your _3_ pass from the _4_ staff and wait for departure in the _5_ gate. You may leave your _6_ on the plane but take _7_ and important things with you. The plane will stop here for thirty _8_. Thank you _9_ your _10_. 1._ 2._ 3._ 4._ 5._ D女士们，先生们：由于飞机遇到不稳定气流，我们将暂停机舱内的服务。天气好转之后，我们将继续为您服务。对由此而带来的不便，我们向您表示歉意。谢谢！Ladies and Gentlemen, Due to _1_ weather ,well _2_ in-flight _3_ until the weather is clear. Were sorry for the _4_ _5_. Thank you !五、将下列句子翻译成汉语（20分）。阅卷人得分1 I am sorry.I cant give you any discount.All the items we sell on board are marked prices._.2 You