2011年旅游管理专业专升本技能考试试题答案.doc

2011年高职高专升本考试旅游管理专业实践技能测试试题答案考试内容：满分100分 外语口语技能（20分）饭店管理（20分）旅行社管理（20分）千山旅游导游技能（20分）才艺展示（20分）考核方法：口试考试时间：15分钟第一部分 外语口语技能部分技能考核一 旅游饭店英语部分1、技能考核目的了解考生在饭店日常接待工作中应用语言的熟练程度。2、必备知识提示饭店活动中日常口语。3、技能考核要求要求掌握与客人交流和处理日常业务的外语会话能力。技能考核一 旅游饭店英语部分注：请考生在下列对话中任选一道问题，并进行清晰而流利的阅读。Dialogue 1 A: Room Reservations. Good afternoon. B: Id like to book a double room for Tuesday next week. A: Thats fine, sir. A double room for Tuesday , with a front view or rear view?B: Whats the price difference?A:A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.B:I think Ill take the one with a front view then.A: How long will you be staying?B: Well be leaving Sunday morning.A: That will be five nights, sir. B: Good. Thats all settled then. Good-bye.A: Good-byeDialogue 2 A: Excuse me. Where can I buy some cigarettes? B: There is a shop on the ground floor. It sells both Chinese and foreign cigarettes. A: Can I also get some souvenirs(纪念品) there? B: Yes, sir. There is a counter selling all kinds of souvenirs. A: By the way, where is the mens room? B. There is one at the end of the corridor. A: Thank you.B: You are welcome.Dialogue 3 A: Excuse me, where is the restaurant? B: We have Chinese restaurant and a western-style restaurant. Which one do you prefer? A: Id like to try some Chinese food today. B: The Chinese restaurant is on the second floor. A. What are the hours at the restaurant? B: Breakfast 6:30 to 9:00 a. m.; Lunch 11:30 a. m. to 2:00 p. m.; Dinner 5:30 to 9:00 p. m. A. Thank you.B: Youre welcome.Dialogue 4B: Have you any vacant (spare) room in the hotel?A: Sorry, we have no vacant (spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room.B: That sounds very good ! Can I book the plane ticket here?A: Please go to the CAAC office to book your plane ticket. If you want to book your train ticket or ship ticket, youd better go to the Shanghai International Travel Service. B: Oh, I see. Thanks.A: You are welcome.Dialogue 5 A: Good afternoon, my room number is 321. Any mail for me? B: Yes. You have two letters and one telegram, also a message was left by a lady before one hour. A: Let me see who called. ? I have to make a phone call. Will you get me the party? Here is the number. B: OK. Wait for moment. . Here is your party. A: Thank you. Ill mail a letter to U. S. A. by airmail. How much do I have to pay for you? B: A letter generally mail to America-Europe-Africa by airmail. First 20 grams is 20 Yuan. Each additional 20 grams is 15 Yuan.A: Oh, I see. Thank you very much.Dialogue 6A: Good morning, sir. Can I help you?B: Good morning! I have a reservation for a single room with a bath here.A. May I have your name, sir, please?B: Bradley, John Bradley.A: Just a moment, sir, while I look through our list. Yes, we do have a reservation for you, Mr. Bradley. Would you please fill out this form while I prepare your key card for you?B: Yes. Can I borrow your pen for a minute, please?A. Sure. Here you are.Dialogue 7A: Now everythings in order. And here is your key, Mr. Bradley. Your room number is 1420. It is on the 14th floor and the daily rate is $ 90. Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. You also need to show it when you collect your key from the Information Desk.B: OK. Ill take good care of it.Dialogue 8A: Good morning! Can I help you?B: Good morning! Im Mr. Douglass in room 1208. My business negotiation has progressed much more slowly than I had expected. This makes it necessary for me to stay on here for another day. I wonder if it is possible for me to extend my stay at this hotel for two days.A: Ill take a look at the hotels booking situation. Yes, sir, Im glad that well be able to accept your extension request. But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights. You see, we have already let your room to another gentleman. Is that acceptable to you?B: Yes, thats no problem at all.Dialogue 9B. That is fine.A: When would you like to move tomorrow?B: I dont know.A: The new occupant will be checking in a little after twelve.B: That means I have to move out before 12. Let me see. Ill be leaving for the negotiation at 9: 30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So Im going to have to do it before I go to the negotiation. Well, I think I will move at 9 oclock.A: Good. I will send a bellboy to your room and help you with your luggage at 9 oclock.B:I will. Thank you very much.Dialogue 10A: Good afternoon, sir and madam. Im the bellman here.B: Good afternoon.A. Very nice to see you here. Let me help you with your luggage.B: Its very kind of you to do so.A: I see. Now please follow me. A: Sir and madam, how do you like this room? Its just facing the Shanghai gymnasium. Its also quite spacious.B: Its very cozy. I like it very much.A: Do you mind if I put your luggage by the wardrobe?B: Its OK. Thank you very much.Dialogue 11A: By the way, could you tell me about your hotel service?B: Certainly sir. Our hotel is a modern garden hotel of three-star grade consisting of a group of three storied octagonal buildings. The hotel possesses 199 double rooms, 4 suites and 2. All of them are well-furnished.A: How about other services?B: Available at the hotel is a variety of Chinese, Japanese and Western food restaurants, in addition to a complete set of service facilities including physical fitness center, squash, billiard room, beauty salon, sauna, swimming pool, bar, and taxi service, etc.Dialogue 12A: It sounds great. Id like to have a brochure of your hotel. Where could I get one?B: You can get it from the Reception Desk. If you dont mind, Ill come up again and offer you one.A: Good. Thats very kind of you. By the way, what about the daily service hour of the dining-room?B: From 7:00 a. m. till 10:00 p. m., nearly serving all day long.A: When will the bar and cafe open?B: From 3:00 p. m. till midnight. And then, you might keep your valuables at the hotels vault.A: You give very good service in your hotel. Thank you a lot.Dialogue 13A: Is there any place in the hotel where we can amuse ourselves?B: If you want to take a walk, you can go to the garden. It is very relaxing there.A: That sounds good. But is that the only place to go?B: No, sir. There is a recreation center on the ground floor. You can play billiards(台球), table tennis, bridge, and go bowling.A: Is there a place where we can listen to some music?B: Yes, sir. There is a music teahouse where you can enjoy both classical music such as modern music.A: Oh, great. Thank you very much. B: Its a pleasure.Dialogue 14B: Would you please tell me the daily service hours of the dining room?A: Certainly. From 7:00 a. m. till 10:00 p. m. nearly serving all day long.B: When will the bar and cafe open?A: From 3: 00 p. m. till midnight.B: Does the house offer any other service?A: Oh, we have a barber shop, a laundry, a store, post and telegram services.B: Its jolly good!A: You may have your shopping and amusements there.B: Thank you for your concern. Dialogue 15A: Yes, you may go to the lobby and buy it from the newspaper stand there. With the map, you can find your way around.B: Good. And where can I have my laundry done?A: Theres a plastic bag in the bathroom. Just put your laundry in it. It will be picked up after I make the bed every morning. Here is the room key.B: Do I keep the key?A: At the service counter, there are attendants on duty all day. Please leave the key with the service counter when you go out.B. Yes, I know. Thanks.Dialogue 16A: And then, you might keep your valuables(贵重物品): diamonds necklace, ear-rings, etc., in the vault of the house.B: You give very good service in this house. Thank you a lot.A: Thank you, Mr. . I hope you will enjoy staying here. In the mean time, the hot water supply in this house is from 6:00 a. m. up to 12:00 p. m.B: Oh, that sounds good. I feel like taking a bath right now. Im used to having a bath at 9 oclock every morning.A: If you please. In the bathroom, everything has already been prepared.B: Thank you for your information.Dialogue 17 A: Good afternoon, Madam. What can I do for you? B: Good afternoon. Im looking for a man whose name is John. A: Could you tell me his room number, please? B: I suppose it is 735. A: Please wait a moment. Let me phone him. Mr. John said hes waiting for you in his room. B: Thank you very much. By the way, please show me where the lift is? A: Ill tell you how to get there. This way, please. B: Thank you.A: Its my pleasure.Dialogue 18A: Good morning, sir. Anything I can do for you?B: Good morning. I need some information about touring Hangzhou.A: There are two trains going to Hangzhou every morning, No.49 and No.79. Which one do you prefer?B: Which is earlier?A: No.49. This train goes to Guangzhou, and it stops at Hangzhou.B: What time does this train leave?A: At 9: 45 in the morning.B: Good, Ill take this one. Could you get me two tickets for tomorrow here?A: Sorry, sir. Please go to the Shanghai Travel Service Agency in our hotel. Its on the ground floor.B: Oh, I see. Thanks.Dialogue 19 A: Housekeeping. May I come in? B: Yes, please. A: When would you like me to do your room, sir? B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me? A: Yes, what is it? B: I would like you to go and get me a flask(瓶) of hot water. I need some hot water to wash down medicine after breakfast. A: Im sorry that your flask is empty. Ill go and get you another flask thats full at once.B: Thank you.Dialogue 20 A: Good evening, madam and sir. May I do the turndown service for you now? B: Oh, thank you. But you see, we are having some friends over. Were going to have a small party here in the room. Could you come back in three hours? A: Certainly, madam. Ill let the overnight staff know. They will come then. B: Thats fine. Well, our friends seem to be a little late. Would you tidy up a bit in the bathroom? Ive just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. Wed treat our guests to typical Chinese tea. 技能考核二 外语阅读及表达能力1、技能考核目的了解考生外语阅读技能。2、必备知识提示复习大学外语用书3、技能考核要求准确阅读一篇与旅游业相关的外语短文，并根据短文内容回答问题。Passage 1Question: facilities (设备、工具) traveler（旅游者） segment（片段、节）Passage 2Question: Available （有效的、可以得到的） accommodate（通融,照顾,供应,调节,适应,贷,借给） industry（实业,行业,产业）Passage 3Question: development（发展） rebounded（回弹） immediately（立即、马上） Passage 4Question: evolved（使进化、使发展） increase（增加、增长） inexpensive（便宜的） Passage 5Question: lobby（大厅、休息室） primary（主要的、原来的、初级的） buildings（建筑物）Passage 6Question：highway（公路、大路） entry（进入、入口） encouraged（被鼓励的）Passage 7Question：facilities（设备、工具） catered（备办食物、满足、投合） difference（差异、差别）Passage 8Question：luxury（奢侈、华贵） original（最初的、原始的、新颖的） interesting（有趣味的）Passage 9Question：resort（求助，常去、胜地） relaxation（松弛、减轻） season（季节）Passage 10Question：increased（增加的、增强的） hotels（旅馆） construction（建筑）Passage 11Question：convention（大会、协定、习俗、惯例） group（团体、成群） survival.（生存、幸存者） Passage 12Question：exclusively（排外地、专有的） feature（容貌、特征） social（社会的、爱交际的）Passage 13Question：century（世纪、百年） economy（经济、节约） design（设计、图案、构思） Passage 14Question：style（风格、时尚、设计） nineteenth（第十九、十九分之一） fountains（泉水、源泉、喷泉）Passage 15Question：lobby（休息室、大厅） area（范围、面积、地区） commercial（商业的、贸易的）Passage 16Question：development（发展） downtown（在市区、市区的） ultimate（最后的、根本的）Passage 17Question：services（服务、保养、维修） scenic（舞台的、风景优美的、风景照片） furniture（家具、设备、储藏物）Passage 18Question：chain（链条、一系列） testament（遗嘱） friendliness（友谊、亲切、亲密）Passage 19Question： individually（个别地） however（然而、可是） security.（安全）Passage 20Question：administration（管理、经营、行政部门） employees（职工、雇员） information（通知、报告、信息）技能考核三 导游外语口语技能1、技能考核目的了解考生在导游工作中运用外语口语的能力。2、必备知识提示导游过程中外语基本口语表达。3、技能考核要求要求考生熟练掌握与游客见面交谈与致辞的会话能力。注：考试时，考生可以在上述三部分考核内容中任选其一回答问题。Dialogue 1Betty: Hello, Taxi!Driver: Hello. What can I do for you?Betty: Wed like to go to Tiantan Park.Driver: Get in, please.Betty: One of my friends told me its very difficult to get a cab in Beijing.Driver: That was several years ago. Now you see taxis everywhere in Beijing.Betty: And the price is rather cheap. What is the rate.?Driver: Mine is 2 Yuan a kilometer. Some others, like those yellow ones, are much cheaper, only I Yuan per kilometer.Dialogue 2Betty: Do you use the meter?Driver: Here it is. Thats the regulation.Betty: Do you receive tips? Driver: No, Thanks.Allen: How nice you people are.Betty: Do you make cars in China or import them from abroad?Driver: We used to buy a lot from Germany and Japan, but now weve begun to produce them ourselves. We have several good car plants in China. You see this red one, that black one and the blue one here are all made in China.Dialogue 3Betty: How nice! Does this car belong to you? Do you have a good business being a taxi driver?Driver: Ive rented the car since last year. Its too much for me to buy this luxurious one. Look at those yellow minis and the drivers are almost all the owners.Betty :I see.Driver: Here we are.Betty: Thats 30 Yuan. Keep the change.Driver: Just a minute. Heres your change. Dialogue 4 Mark: Hurry up, John. Well be late.John: Wait a minute.Mark: Taxi is coming. Taxi.Cabby: Im afraid its taken, sir.Mark: Its all right.John: Here comes another taxi. Hey, taxi!Cabby: Step in, please! Where do you wish me to take you ?John: To the Nike Company, the fifth Avenue. Cabby: OK. Close the door, please.John: Slow down please so that I can enjoy the sights. Cabby: If you are not in a hurry. John: No. Weve got lots of time.Dialogue 5Mark: Its all traffic. Are you sure were on the right road? Cabby: Sure enough. Mark: Look! We have to stop for the red light. Cabby: Its green now. But we cant move. Were in a traffic jam. John: Lets go back to that crossroad and turn the other way.Cabby: This is one way traffic.John: Enough! Enough! Nothing but bar!Mark: Look, John! Therere blue sky, beautiful trees and big buildings ahead. What nice pictures!Dialogue 6Cabby: Ahead is the White House!John: Really! Am I in a dream?Cabby: Here you are.John: Just drop us here. Well walk over to the White House for a visit. How much is the fare?Cabby: Let me look at the meter. Oh $ 28.Mark: John, you get the money ready?John: Yes, heres $ 30. Keep the change.Cabby: Thank you. Enjoy yourselves!John, Mark: Have a nice day! Dialogue 7Linhua: Excuse me, officer. Can you help me?Policeman: Sure.Linhua: Can you tell me how to get to Manhattan?Policeman: You can take the subway.Linhua: Oh, I just cant figure out the subway system at all. As soon as I get underground I lose my sense of direction.Policeman: But its easy to get to Manhattan from here by the subway. You take the uptown R train. Linhua. O. K. , do you know where the near subway station is? Policeman: Its over there across the street in front of the cinema. Linhua: Thanks a lot. Policeman. Youre welcome.Dialogue 8 A: Is this right subway to the Center? B: Yes, you take the D train on the downtown platform, and go three stops. A: How much is the fare? B: One dollar and fifteen cents. You give me the money and Ill exchange it for a token. A: What should I do with the token? B: You put it in the slot at the turnstile and then push the turnstile to get into the platform. A: Oh, I see. Dialogue 9A: The ship is about to start. Lets go on board.B: All right. (passing up the gangway)A: Where is our cabin?B: Cabin No.3, the upper deck. Its near amid-ship.A: Here we are. Therere four berths(卧铺), two upper berths and two lower berths.B: Which is your berth?A: The upper one.B: Lets go for a walk on the deck.A: OK. Is there a daily passenger ship to Dalian?B: Yes.A: When does this ship leave?B: Four oclockDialogue 10A: How many days does it take to Dalian?B: About two days. It arrives in Dalian at 6:00 p. m. the day after tomorrow. Look! The ship is lifting anchor.A: How many ports do we call at on our passage to Dalian?B: Two ports.A: The ship is going very fast.B: Perhaps she makes about 25 knots(哩小时) an hour.A: Ah, there is a small boat coming towards us.B: And she is signalling to us.A: The weather doesnt look very good. Look at those clouds over there.Dialogue 11A: Nice day, isnt it? jB: Yes, it couldnt be better! A sea trip is always enjoyable in fine weather like this.A: I hope it will remain fine all the way.B: So do I. It can be very rough, though. Is this your first voyage in Australia?A: Yes. How long does it take to get to Tasmania?B: The ship is making abo