铁路旅客运输服务双语课件

（Railwaypassengertransportservices）铁路旅客运输服务（双语）内容文字：≥16号层级序号

一、1.（1）01①High-speedrailwaystationserviceequipment高铁车站服务设备相关知识Therelevantknowledge一、票务服务设备Ticketingserviceequipment二、乘降服务设备设施Landingserviceequipmentandfacilities三、信息导向设备设施Informationorientedequipmentandfacilities四、候车服务设备设施Waitingserviceequipmentandfacilities高铁车站服务设备目录DirectoryHigh-speedrailwaystationserviceequipment高铁车站服务设备High-speedrailwaystationserviceequipment票务服务设备01.Ticketingserviceequipment

票务服务设备是旅客旅行购票、取票或检票的主要设备设施，主要有人工计算机售票设备、自助售取票及打印电子车票报销凭证设备等。Ticketingserviceequipmentisthemainequipmentandfacilitiesforpassengerstopurchasetickets,getticketsorchecktickets,mainlyincludingartificialcomputerticketingequipment,self-serviceticketingandprintelectronicticketreimbursementvoucherequipment.1、票务服务设备义（Ticketingserviceequipment）高铁车站服务设备High-speedrailwaystationserviceequipment乘降服务设备设施02.Landingserviceequipmentand

facilities2、乘降服务设备设施（Landingserviceequipmentand

facilities）乘降服务的自助性和便捷性决定了高速铁路客运站乘降通道的独立性和乘降引导标志的全面性、系统性。

Theself-serviceandconvenienceofboardingandlandingservicesdeterminetheindependenceofboardingandlandingchannelsandthecomprehensivenessandsystematizationofboardingandlandingguidancesignsinhigh-speedrailwaypassengerstations.乘降通道(Multiplicationanddescentchannels)1进站通道Stationchannel2站内通道Stationaccess3检票通道Ticketaisle4站台通道Platformpassage5出站通道Outboundchannel2、乘降服务设备设施（Landingserviceequipmentand

facilities）出站导向标示(Outboundguidancesign)Informationorientedequipmentandfacilities高铁车站服务设备High-speedrailwaystationserviceequipment信息导向设备设施03.3、信息导向设备设施（Informationorientedequipmentandfacilities）

导向信息设备主要是指辅助乘降服务的引导标志。Guidanceinformationequipmentmainlyreferstotheguidancesignofauxiliarymultiplicationandlandingservice.标志说明图(Signdescriptiondrawing)车站综合标识服务图comprehensivesignservicedrawingofthestation3、信息导向设备设施（Informationorientedequipmentandfacilities）平面布置图(layoutplan)上海虹桥高铁站到达层平面示意图PlanediagramofarrivalfloorofShanghaiHongqiaohighspeedrailwaystation3、信息导向设备设施（Informationorientedequipmentandfacilities）综合导向标志(Comprehensiveguidancesigns)综合导向标志comprehensiveguidancesigns高铁车站服务设备High-speedrailwaystationserviceequipment候车服务设备设施04.Waitingserviceequipmentandfacilities1候车室应配备适量座椅，摆放整齐，不影响旅客通行。Thewaitingroomshouldbeequippedwithanappropriatenumberofseats,neatlyplaced,notaffectingthepassageofpassengers.候车服务设备主要指客运站为向旅客提供旅行生活服务、旅行业务办理服务、综合旅行服务等配备的设备。

Waitingserviceequipmentmainlyreferstotheequipmentprovidedbypassengerstationstoprovidepassengerswithtravellifeservice,travelbusinesshandlingserviceandcomprehensivetravelservice.2候车室应设有饮水处,配备电开水器,有加热保温标志,水质符合国家标准要求。Waitingroomshouldbeequippedwithdrinkingwater,electricwaterheater,heating,heatpreservationsigns,waterqualityinlinewiththenationalstandards.设置要求（Settingrequirements）4、候车服务设备设施（Waitingserviceequipmentandfacilities）3候车室应设有卫生间，厕位适量。Waitingroomshouldbeequippedwithatoilet,toiletspaceappropriate.设置要求（settherequirement）4、候车服务设备设施（Waitingserviceequipmentandfacilities）4候车室电梯应正常启用,作用良好。Waitingroomelevatorshouldbenormaluse,goodfunction.5省会城市所在地高铁特大、大型车站为商务座旅客设置独立的贵宾候车区,其他车站提供候车区域。Largeandlargehigh-speedrailwaystationsinprovincialcapitalswillsetupindependentVIPwaitingareasforbusinesspassengers,whileotherstationswillprovidewaitingareas.6候车室检票口设自动检票通道和人工检票通道,配备自动检票机。Waitingroomiseq