双语客运值班员客运规章体系课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行客运规章体系Basicrequirementsforpassengertransportwork双语客运值班员BILINGUALPASSENGERATTENDANT教学团队TeachingteamYinTian尹天雷莲桂Leiliangui李秀聪Lixiucong周雯Zhouwen目录contents1基本规章Passengerorganizationwork2适用规章Qualificationrequirementsofpassengertransportstaff1基本规章基本规章Passengerorganizationwork铁路旅客运输办理细则Ticketsales铁路旅客运输管理规则Organizationofenteringthestation,waiting,ticketchecking铁路站车服务质量规范platformorganization铁路旅客运输规程－Passengeronizationwork铁路客运价规则Organizationofleavingthestation铁路旅客运输管理规则Organizationofenteringthestation,waiting,ticketchecking铁路旅客运输规程－Passengeronizationwork铁路客运价规则OrganizationofleavingthestationTicketsales铁路旅客运输管理规则Organizationofenteringthestation,waiting,ticketchecking铁路站车服务质量规范platformorganization铁路旅客运输办理细则－Passengeronizationwork铁路客运价规则Organizationofleavingthestation铁路旅客运输办理细则Ticketsales铁路旅客运输管理规则Organizationofenteringthestation,waiting,ticketchecking铁路站车服务质量规范platformorganization铁路客运价规则－Passengeronizationwork铁路客运价规则Organizationofleavingthestation高铁快运作业（高速）/行包作业（普速）High-speedrailexpressoperation(highspeed)/luggageoperation(classicrailway)应急处置Emergencytreatment列车给水、吸污作业（高铁大型车站，普速大、中型车站)Watersupplyandsewagesuctionoperationsfortrains(large-scalehigh-speedrailwaystations,largeandmedium-sizedstationswithclassicrailway)客运组织工作Passengerorganizationwork2客运人员素质适用规章Qualificationrequirementsofpassengertransportstaff1铁路总公司广电Ingoodhealth2相关法律法规Haveregularfeatures身体素质要求Physicalqualityrequirements新职人员具备高中（职高、中专）及以上文化程度Newemployeeshavehighschool(vocationalhighschool,technicalsecondaryschool)educationlevelorabove.LiuzhouRai