邮轮上的餐厅服务天津海运职业刘艳课件

邮轮上的餐厅服务CruiseRestaurantService天津海运职业学院刘艳TianjinMaritimeCollegeLiuYan风格迥异的邮轮餐厅Avarietyofrestaurants细致周到的用餐服务Meticulousandthoughtfulservice精心烹制的特色美食delicaciesthatiscarefullycooked目录Content邮轮主餐厅Cruisemainrestaurant1邮轮特色餐厅Cruisespecialrestaurant2邮轮自助餐厅Cruisecafeteria3邮轮主餐厅Cruisemainrestaurant01PART1邮轮主餐厅概述Overviewofcruisemainrestaurant邮轮主餐厅Cruisemainrestaurant正餐时间提供正式的点餐服务Formalorderingserviceisprovidedatdinnertime1邮轮主餐厅概述Overviewofcruisemainrestaurant邮轮主餐厅Cruisemainrestaurant主餐厅是邮轮上举行大型宴会的场所Themaindiningroomisthevenueforlarge-scalebanquetsoncruiseships2邮轮主餐厅美食Foodsofcruisemainrestaurant邮轮主餐厅Cruisemainrestaurant主餐厅以提供西式正餐为主Themainrestaurantserveswestern-styledinner3邮轮主餐厅服务Cruisemainrestaurantservice邮轮主餐厅Cruisemainrestaurant开餐前Beforedinner环境布置Environment摆放桌椅Tablesandchairs摆放餐具Cutlery准备餐单Menu3邮轮主餐厅服务Cruisemainrestaurantservice邮轮主餐厅Cruisemainrestaurant开餐时Atdinner门口迎宾Welcome引领入位Leadtheway3邮轮主餐厅服务Cruisemainrestaurantservice邮轮主餐厅Cruisemainrestaurant开餐时Atdinner上菜Dishservice斟酒Wineservice3邮轮主餐厅服务Cruisemainrestaurantservice邮轮主餐厅Cruisemainrestaurant开餐后Afterdinner餐桌整理Tablesetting4邮轮主餐厅礼仪Cruisemainrestaurantetiquette邮轮主餐厅Cruisemainrestaurant第一批次：晚上5-6点左右FirstBatch:5-6PM第二批次：晚上8-9点左右SecondBatch:8-9PM大型邮轮主餐厅晚餐采取批次用餐的方式Dinnerisservedinbatches4邮轮主餐厅礼仪Cruisemainrestaurantetiquette邮轮主餐厅Cruisemainrestaurant主餐厅是正式社交场合，游客着正装进入Thetouristsenteredtherestaurantinformalclothes4邮轮主餐厅礼仪Cruisemainrestaurantetiquette邮轮主餐厅Cruisemainrestaurant游客与主餐厅服务人员互动并表示感谢Participateandthankeachother邮轮特色餐厅Cruisespecialrestaurant02PART1邮轮特色餐厅概述Overviewofcruisespecialrestaurant邮轮特色餐厅Cruisespecialrestaurant用餐环境更好Betterdiningenvironment服务质量更高Betterqualityofservice菜品更具特色Betterspecials2邮轮特色餐厅美食Foodsofcruisespecialrestaurant邮轮特色餐厅Cruisespecialrestaurant提供某一个国家或地区的特色菜点Offeravarietyofspecials2邮轮特色餐厅美食Foodsofcruisespecialrestaurant邮轮特色餐厅Cruisespecialrestaurant蓝宝石公主号邮轮SapphirePrincess3邮轮特色餐厅服务CruiseSpecialRestaurantService邮轮特色餐厅Cruisespecialrestaurant世朋邮轮SeabournCruiseLine游客与厨师一起上岸采购食材

Thetouristswentashorewiththechefto

buyingredients通过开放式厨房欣赏厨师技艺

Enjoythechef'sskillsinanopenkitchen邮轮特色餐厅Cruisespecialrestaurant风星邮轮WindstarCruiseLine提供烹饪课程Offercookingclasses特色用餐环境Specialdiningenvironment3邮轮特色餐厅服务CruiseSpecialRestaurantService4邮轮特色餐厅礼仪CruiseSpecialRestaurantetiquette邮轮特色餐厅Cruisespecialrestaurant提前预订Bookinadvance4邮轮特色餐厅礼仪CruiseSpecialRestaurantetiquette邮轮特色餐厅Cruisespecialrestaurant付费餐厅Fee-payingrestaurant按餐单收费ChargebyDish收取订位费Chargebyseat邮轮自助餐厅Cruisecafeteria03PART邮轮自助餐厅Cruisecafeteria1邮轮自助餐厅概述Overviewofcruisecafeteria开餐时间长

LongHours容纳人数多

Largecapacity免费餐厅LongHours邮轮自助餐厅Cruisecafeteria2邮轮自助餐厅美食Foodsofcruisecafeteria西式菜品Westernfood中式菜品Chinesefood邮轮自助餐厅Cruisecafeteria3邮轮自助餐厅服务Cruisecafeteriaservice开餐前BeforedinnerBeforedinner整理餐台、餐具等Settingthetable邮轮自助餐厅Cruisecafeteria3邮轮自助餐厅服务Cruisecafeteriaservice开餐时AtdinnerAtdinner礼貌待客Politeservice补充菜品Plentyofdishes撤换餐盘Replacecutlery邮轮自助餐厅Cruisecafeteria3邮轮自助餐厅服务Cruisecafeteriaservice开餐后AfterdinnerAfterdinner环境整理cleaning邮轮自助餐厅Cruisecafeteria4邮轮自助餐厅礼仪Cruisecafeteriaetiquette餐前洗手Washhandsbeforemeals按需取餐Takeondemand排队取餐Standinline规范取餐Therightway邮轮优质餐饮管理

Cruisequalitycateringmanagement用餐客人相对固定Sameguests邮轮餐饮管理的复杂性Thecomplexityofcruisecateringmanagement用餐时间相对集中Sametime开餐时间相对较长LongHours食材港口一次补给Purchasingrawmaterialsisdifficult烹饪不能明火加热Cannotcookoveranopenflame邮轮特色美食创新FoodandbeverageinnovationMeetcustomerneeds充分了解顾客需求本讲小结SUMMARY邮轮上的餐厅CruiseRestaurantService邮轮主餐厅Cruisemainrestaurant邮轮特色餐厅Cruisespecialrestaurant