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退款合同协议英文模板
ThisRefundContractAgreement(the"Agreement")ismadeandenteredintoasof[date]byandbetween:
PartyA:
Name:[PartyA'sfullname]
Address:[PartyA'saddress]
ContactInformation:[Phonenumber/email]
PartyB:
Name:[PartyB'sfullname]
Address:[PartyB'saddress]
ContactInformation:[Phonenumber/email]
I.SubjectMatteroftheContract
1.DescriptionoftheSubjectMatterorService
PartyBprovided[describetheserviceorproductindetail,includingitsfeatures,specifications,quantity,etc.]toPartyA.Theserviceorproductwasinitiallyprovidedon[startdate]withtheintentionoffulfilling[statedpurpose].Forexample,ifitisasoftwareservice,describethefunctions,modules,andanyspecificusagescenariosassociatedwithit.Ifitisaphysicalproduct,mentionitsbrand,model,color,andanyuniquecharacteristics.
2.PaymentDetails
PartyApaidPartyBatotalamountof[paymentamountinwordsandfigures]fortheabovementionedserviceorproduct.Thepaymentwasmadethrough[paymentmethod,e.g.,banktransfer,creditcard,etc.]on[paymentdate].
II.RightsandObligationsoftheParties
A.PartyA'sRightsandObligations
1.Rights
PartyAhastherighttorequestarefundinaccordancewiththetermsandconditionsofthisAgreement.
PartyAisentitledtoreceivearefundifPartyBfailstoperformitsobligationsasstipulatedinthisAgreement.
2.Obligations
PartyAshallprovideaccurateandpleteinformationregardingthereasonfortherefundrequest.
PartyAshallcooperatewithPartyBintheprocessofhandlingtherefundrequest,includingprovidinganynecessarydocumentationorinformation.
B.PartyB'sRightsandObligations
1.Rights
PartyBhastherighttoverifytheauthenticityandvalidityofPartyA'srefundrequest.
PartyBmayretainacertainamountasaservicefeeorhandlingchargeifPartyA'srefundrequestisfoundtobewithoutvalidgroundsasdeterminedbythetermsofthisAgreement.
2.Obligations
PartyBshallreviewPartyA'srefundrequestwithin[reviewperiod,e.g.,15businessdays]afterreceivingit.
IfPartyA'srefundrequestisapproved,PartyBshallrefundtheamountduetoPartyAinatimelymannerinaccordancewiththeagreeduponrefundmethod.
III.ConditionsforRefund
A.GeneralConditions
1.QualityrelatedIssues
IftheserviceorproductprovidedbyPartyBfailstomeettheagreeduponqualitystandards,suchasdefectsinworkmanship,malfunction,ornonpliancewithspecifications,PartyAshallhavetherighttorequestarefund.PartyAshallprovideevidenceofthequalityissues,suchasinspectionreports,photos,orvideos,within[evidencesubmissionperiod,e.g.,7days]afterdiscoveringtheproblem.
2.NonperformanceofService
IfPartyBfailstoprovidetheserviceaspromised,includingbutnotlimitedtofailuretostarttheserviceontime,interruptionofservicewithoutvalidreason,orfailuretopletetheservicewithintheagreedupontimeframe,PartyAmayrequestarefund.PartyBshallberesponsibleforprovingthatithasperformedtheserviceasrequiredifitdisputesPartyA'sclaim.
B.SpecificConditions
1.[Listanyspecificconditionsrelatedtotheserviceorproduct,e.g.,forasoftwareservice,ifitcrashesmorethanacertainnumberoftimeswithinamonth,arefundmaybeapplicable.Foraphysicalproduct,ifithasmajorcosmeticdefectsuponreceipt.]
Inthecaseofasoftwareservice,ifthesoftwarecrashesmorethan[x]timeswithina[specifictimeperiod,e.g.,onemonth]afteractivation,PartyAhastherighttorequestarefund.PartyAshallprovidedetailedrecordsofthecrashes,includingthetime,errormessages,andstepstoreproducethecrashes.
Foraphysicalproduct,ifithasvisiblemajorcosmeticdefectssuchasscratches,dents,orcolordiscrepanciesthatarenotdescribedintheproductdescriptionuponPartyA'sreceipt,PartyAmayrequestarefundwithin[returnperiod,e.g.,14days]afterreceivingtheproduct.
IV.RefundProcess
A.RequestSubmission
1.PartyAshallsubmitawrittenrefundrequesttoPartyBwithin[requestsubmissionperiod,e.g.,30days]fromthedatewhenthereasonfortherefundarises.Therefundrequestshallclearlystatethereasonfortherefund,theamountrequested,andanyrelevantdetails.
2.TherefundrequestshallbesenttoPartyBviamunicationmethod,e.g.,email,registeredmail]tothefollowingaddress:[PartyB'srefundrequestreceivingaddress].
B.ReviewandApproval
1.PartyBshallreviewtherefundrequestwithin[reviewperiod,e.g.,15businessdays]afterreceivingit.Duringthereviewprocess,PartyBmaycontactPartyAforadditionalinformationorclarificationifnecessary.
2.IfPartyBdeterminesthattherefundrequestisvalid,itshallapprovetherefundwithin[approvalperiod,e.g.,5businessdays]afterthepletionofthereview.IfPartyBdisputestherefundrequest,itshallnotifyPartyAinwritingwithinthereviewperiod,statingthereasonsforthedisputeandprovidinganyevidenceithas.
3.PartyAshallhavetherighttorespondtoPartyB'sdisputenoticewithin[responseperiod,e.g.,7days]afterreceivingit,providingadditionalevidenceorexplanationstosupportitsrefundrequest.
C.RefundPayment
1.Oncetherefundrequestisapproved,PartyBshallrefundtheamountduetoPartyAwithin[refundpaymentperiod,e.g.,10businessdays].
2.Therefundshallbemadeinthesamecurrencyandthroughthesamepaymentmethodastheoriginalpayment,unlessotherwiseagreeduponbybothparties.
V.DefaultandLiability
A.Default
1.PartyA'sDefault
IfPartyAprovidesfalseinformationorfailstocooperatewithPartyBduringtherefundprocesswithoutjustifiablereasons,PartyAshallbeindefault.Incaseofdefault,PartyBmayrefusetoprocesstherefundrequestormayretainaportionofthepaymentaspensationforanylossesincurredasaresultofPartyA'sactions.
2.PartyB'sDefault
IfPartyBfailstoreviewtherefundrequestwithinthespecifiedreviewperiod,failstoapprovetherefundwhenitisvalid,orfailstomaketherefundpaymentwithintheagreeduponrefundpaymentperiod,PartyBshallbeindefault.
B.Liability
1.Damages
Incaseofdefaultbyeitherparty,thenondefaultingpartyshallhavetherighttoclaimdamagesfromthedefaultingparty.Damagesmayinclude,butarenotlimitedto,directlosses,indirectlosses(suchaslostbusinessopportunities),andanyreasonableexpensesincurredinconnectionwiththerefundprocessorasaresultofthedefault,inaccordancewiththeprovisionsoftheCivilCodeofChina.
2.CompensationforBreachofContract
IfapartybreachesthisAgreement,itshallpensatetheotherpartyforalllossessufferedasaresultofthebreach.Theamountofpensationshallbedeterminedbasedontheactuallossessufferedbythenonbreachingparty,includingbutnotlimitedtothecostoftheserviceorproduct,anyadditionalexpensesincurredinobtainingasubstituteserviceorproduct,andanylostprofitsdirectlyattributabletothebreach.
VI.DisputeResolution
A.Negotiation
IntheeventofanydisputearisingoutoforinconnectionwiththisAgreement,thepartiesshallfirstattempttoresolvethedisputethroughfriendlynegotiation.Thepartiesshallmeetanddiscussthematteringoodfaithwithin[negotiationperiod,e.g.,30days]afteronepartynotifiestheotheroftheexistenceofthedispute.
B.Arbitration
Ifthenegotiationfails,thepartiesagreetosubmitthedisputetoarbitrationinaccordancewiththearbitrationrulesof[arbitrationinstitution].Thearbitrationshallbeconductedin[arbitrationlocation],andthelanguageofthearbitrationshallbe[language].Thearbitralawardshallbefinalandbindingonbothparties.
1.ArbitrationApplication
Eitherpartymayinitiateanarbitrationapplicationbysubmittingawrittenarbitrationrequesttothearbitrationinstitutionwithin[arbitrationapplicationperiod,e.g.,60days]afterthenegotiationfails.Thearbitrationrequestshallclearlystatethenatureofthedispute,thereliefsought,andanyrelevantfactsandevidence.
2.ArbitrationPanel
Thearbitrationinstitutionshallappointanarbitrationpanelconsistingof[number]arbitrators.Thepartiesmayhavetherighttoparticipateintheselectionofthearbitratorsinaccordancewiththearbitrationrules.
C.Litigation
Alternatively,eitherpartymaybringalawsuitinthepetentpeople'scourtinaccordancewiththerelevantlawsofChinaifthepartiesdonotagreetoarbitrationorifthearbitrationawardisnotenforceable.Thejurisdictionofthecourtshallbedeterminedinaccordancewiththerelevantlegalprovisions.
VII.GoverningLaw
ThisAgreementshallbegovernedbyandconstruedinaccordancewiththelawsofthePeople'sRepublicofChina.
VIII.EntireAgreement
ThisAgreementconstitutestheentireagreementbetweenthepartieswithrespecttothesubjectmatterhereofandsupersedesallprioragreementsandunderstandings,oralorwritten,relatingtothesame.
Ix.AmendmentsandWaivers
Noamendment,modification,orwaiverofanyprovisionofthisAgreementshallbeeffectiveunlessinwritingandsignedbybothparties.
x.Severability
IfanyprovisionofthisAgreementisheldtobeinvalid,illegal,orunenforceable,thevalidity,legality,andenforceabilityoftheremainingprovisionsshallinnowayinanywaybeaffectedorimpaired.
Inwitnesswhereof,thepartieshaveexecutedthisRefundContractAgreementasofthedatefirstabovewritten.
PartyA(Signature):____________________
Date:____________________
PartyB(Signature):____________________
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