酒店英语试卷

酒店英语试卷一、选择题（每题2分，共20分）1.Whenaguestchecksinatthehotel,thereceptionistusuallyasksfor________.A.passportandvisaB.travelplanC.creditcardD.personalinformation2.Ifaguestwantstoextendtheirstay,theyshouldinformthehotel________.A.onedayinadvanceB.twodaysinadvanceC.threedaysinadvanceD.oneweekinadvance3.Theterm"doubleroom"usuallyreferstoaroomwith________.A.onelargebedB.twosinglebedsC.onedoublebedandonesinglebedD.threesinglebeds4.Ifaguestlosestheirroomkey,theyshould________.A.callthefrontdeskimmediatelyB.lookforitthemselvesC.asktheirroommateforhelpD.gotothenearestpolicestation5.Thehotel'sconciergecanhelpguestswith________.A.bookingflightsB.arrangingtoursD.alloftheabove6.Theterm"buffetbreakfast"means________.A.abreakfastservedintheroomB.abreakfastwithafixedmenuC.abreakfastwhereguestscanservethemselvesD.abreakfastwithawaiterservingthefoodA.callthefrontdeskimmediatelyC.asktheirroommateforadviceD.writealettertothehotelmanager8.Theterm"checkouttime"refersto________.A.thetimeguestsmustleavetheirroomB.thetimeguestscanarriveatthehotelC.thetimeguestscanhavebreakfastD.thetimeguestscanusethehotelfacilities9.Ifaguestwantstorequestawakeupcall,theyshould________.A.callthefrontdeskB.setanalarmontheirphoneC.asktheirroommatetowakethemupD.gotothefrontdeskinperson10.Theterm"roomservice"refersto________.A.cleaningtheroomB.fixingthingsintheroomC.deliveringfoodanddrinkstotheroomD.providingtransportationforguests二、填空题（每题2分，共20分）11.Aguestwhowantstobookaroomshouldprovidetheir________and________.13.Ifaguestlosestheirroomkey,theyshouldinformthe________immediately.14.Theterm"checkintime"referstothetimewhenguestscan________theirroom.15.Ifaguestwantstoextendtheirstay,theyshouldinformthehotel________.16.Thehotel's________isresponsibleforcleaningtheroomsandchangingthelinens.18.Theterm"buffetbreakfast"meansabreakfastwhereguestscan________themselves.19.Ifaguestwantstorequestawakeupcall,theyshould________thefrontdesk.20.Thehotel's________canprovidetransportationforgueststoandfromtheairport.三、阅读理解（每题5分，共20分）Readthefollowingpassageandanswerthequestions.Whenaguestarrivesatahotel,theyareusuallygreetedareceptionistwhochecksthemin.Thisinvolvesprovidingpersonalinformation,suchasanameandaddress,andpayingfortheroom.Thereceptionistwillthengivetheguestaroomkeyandprovideinformationaboutthehotel'sfacilitiesandservices.21.Whatisthemainpurposeofahotel?22.Whatdoesthereceptionistdowhenaguestchecksin?24.Whataresomeof一、选择题答案：1.A2.B3.B4.A5.C6.D7.B8.A9.C10.D二、填空题答案：11.reservation12.checkout13.amenities14.feedback三、简答题答案：16.Housekeepingshouldensurethattheroomisclean,tidy,andwellstockedwithamenities.Theyshouldalsorespondpromptlytoanyguestrequestsforadditionaltowels,toiletries,orotheritems.17.Yes,Iwouldbehappytohelpyouwiththat.Pleaseletmeknowwhatyouneed.18.Iapologizefortheinconvenience.LetmeseewhatIcandotoresolvetheissue.1.酒店基本知识：包括酒店设施、房间类型、服务项目等。2.酒店服务流程：包括入住、退房、预订、投诉处理等。3.酒店英语常用表达：包括问候、感谢、道歉、请求帮助等。4.酒店英语专业术语：包括酒店