贵州省职业院校技能大赛酒店服务（中职组）赛项英语题库

PAGE1PAGE2021年贵州省职业院校技能大赛酒店服务（中职组）专业英语问答赛卷一、餐饮服务部分情景应答及答题要点：1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.A:Goodevening.Doyouhaveareservation?2.Q:Howdoyoucheckupontheguest’snameofthereservation?A:Goodevening.Underwhosenamewasyourreservationmade?3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?A:Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyourname,please?”6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatablefortomorrowevening.A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideoftherestaurant,itisabitquietthere.”8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,JapaneseandKoreanfoodhere.9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?10.Q:Howdoyouasktheguesttocheckhisbill?A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.12.Q:Asktheguesthispreferenceforjuice.A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuiceandorangejuice.13.Q:Asktheguest’schoiceofwine.A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?14.Q:Whatwillyousaywhenservingthegueststheirdessert?A:Hereisyourdessert.Pleaseenjoy.15.Q:Asktheguesthowhewouldlikehissteakprepared.A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?16.Q:WhatisthedutyofaFoodandBeverageManager?A:AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.17.Q:TellthegueststhegeneralsequenceofaChinesedinner.A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?A:MayIsuggeststeamingthefishtoretainitsfreshness?19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?A:Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?A:Whichtabledoyouprefer,bythewindowornearthedoor?23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.A:WhatvegetablewouldyouliketogowithyourRoastChicken?24.Q:Whatdoyousayinseeingofftheguests?A:I’mgladyouenjoyed.Thankyouforcoming!Seeyounexttime.25.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.A:“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.26.Q:Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?A:Ihavetofindoutwhethertheguesthasareservationornot.27.Q:WhatwillabartendertelltheguestsaboutMargarita?A:AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.28.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?A:Weproviderestaurantservicefrom6:30a.m.to10:00p.m.everyday.29.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?A:Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.30.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?A：MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,sir?/Wouldyouliketotakealookatthis,Miss?31.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?A:Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.32.Q:IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?A:IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.33.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？A:Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests.34.Q:Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?A:Iwillapologizeandsay:“Letmeorganizeanotherdishforyou”.35.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?A:Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.36.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?A:Iwillsay“Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutsidethebaroverthere”。37.Q:Whatwouldyouaskwhentheguestorderswhisky?A:Iwillask“Doyouwantitstraightuporontherocks?”38.Q:WhatisthedutyofanExecutiveChef?A:AnExecutiveChefdecidesontheitemsonthemenus,andcoordinatesthepreparationofthefoodandbeverage.39.Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.40.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?A:Howwouldyouliketopay?Incash,bycreditcard,orroomcharge?41.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?A：Howmanypeoplearethereinyourparty?42.Q:Howdoyouasktheguestswhoispayingforthedinner?A:Doyouwantseparatedbillsorjustonesinglebill?/MayIknowwhoispaying,please?43.Q:Howdoyouaskthegueststotaketheirseats?A:Wouldyoupleasetakeyourseats?44.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?A:Wouldyoulikeanaperitifbeforeyouorder?/Doyoucareforadrinkbeforeyouorder?45.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?A:Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.46.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?A:Wouldyoulikeyourcoffeeblackorwhite?/Wouldyoulikeyourcoffeewithcreamormilk?47.Q:Whatarethefivemainkindsofrestaurantservices?A:Therearemainly5kindsofrestaurantservices.Theyaregueridonservice,silverservice,plateservice,buffetserviceandtakeawayservice.48.Q:What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel?A:Therestaurantserviceinadeluxehotelisexpectedtobefast,polite,veryprofessionalandoftopquality.49.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.A:Whatwouldyouliketohaveformaincourse?WehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.50.Q：Asktheguesthispreferenceforfriedeggs.A：Howwouldyoulikeyourfriedeggs?Sunnysideuporeasyover?二、客房服务部分情景应答及答题要点：1.Q:Whentheguestwantstobookastandardroominyourhotel,butyoudon’tknowwhetheryouhavearoomornot,whatshouldyousayasareservationassistant?A:Sir,pleasewaitaminute,I’llcheckifwehavearoomavailableforyou.Q:Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?Q:Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?A:IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsendheratransformerorahairdryerfor220volts.Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?A:Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingisright,pleasesignyournamehere.Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?A:Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.Q:TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.A:Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidentialstyles.Q:Aguesttellsyouthatheisattendinganimportantconference,andwantstohavehissuitdry-cleanedassoonaspossible.Whatwillyoudotohelp?A:Iwillsuggestthathetaketheexpresslaundryservice.Therewillbeanextrachargeof50%fortheexpress,butthelaundrywillbesentbacktohiminfourhours.Q:What’stheinformationyougivewhenyou’reintroducingaguestroomtotheguest？A:Iwillintroducetheequipment,theservicesprovided,specialfacilitiesandtheviewtheguestmaygetfromtheroom.Q:Whentheguestwantstodotheearlydeparture,whatshouldyouaskasareceptionist?A:Sir,todayisnotyourdeparturedate.Wouldyouwanttoleaveearlier?Q:Iftheguestsayshewouldliketosleeplatethenextmorning,whatwillyousuggest?A:Pleasepressthe“DoNotDisturb”(DND)buttonbeforeyougotobed,andyouwon’tbedisturbedthenextmorning.Q:Aguestwondersiftheoutdoorswimmingpoolofthehotelisarightplacetocooloffandrelax.A:Ouroutdoorroof-topswimmingpoolfeaturesa150-metrelongpool.Itpresentsanexcellentoasisforthegueststocooloffandrelaxafterabusyday.Q:Iftheguestasksyoutolookafterthebabyforher,whatwillyousay?A:I’msorry,madam.I’mafraidIcan’tdothat.It’sagainstourhotel’sregulation.Butwehaveaverygoodbaby-sittingservice.Thesittersarewell-educatedandreliable.Q:Whatwilltheattendantsaytohelpifaguestaskstohaveastainonhisclothesremoved?A:Sure.Wewilltryourbesttoremovethestainbutwecannotguaranteetheresult.Q:WhatwillyousayiftheguestcomplainsthebeefsteaksentbyRoomServiceisrare,whileheaskedforwell-done?A:I’mterriblysorry.IwillinformtheFoodandBeverageDepartment;they’llseetothematterandhaveanothersteakpreparedtoyourappetite.Q:Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?A:I’msorry,butwearefullybooked.ShallIputyouonthewaitinglist?Wewillcontactyouifthereisacancellation.Q:Howdoyourespondtoanunexpectedrequestfromtheguest?A:I’mnotsure,butwe’llseewhatwecandoforyou./Ican’tguarantee,butlet’sseewhatwecando.Q:Howdoyouasktheguesthowhelikeshissteakcooked?A:Howwouldyoulikeyoursteakcooked?Rare,MediumRare,Medium,MediumWell,orWellDone?Q:TelltheguesthowtoaskforRoomServicebytelephone.A:Youcandial515toaskforRoomService.RoomServiceisavailableroundtheclock.Q:Explaintotheguestthehotelpreferencepolicyinmakinguprooms.A:Wealwaysmakeupthecheck-outroomsfirst,unlessthereisarequest.Q:ExplaintotheguesttheuseoftheHotelServiceDirectory.A：ByreferringtotheHotelServiceDirectoryonthewritingdesk,you’llfinddetailedinformationaboutalltheservicesweprovideinthehotel.Q：Whatisnotincludedintheroomcharge?A：Well,youwillfindamini-barinyourroom.Useofitwillbechargedtoyouraccount.Also,thehotelprovidesroomservice,atanadditionalchargeofcourse.Q:TelltheguestsaboutthevoltagedifferencebetweentheUSAandChina;remindhimthatthesocketsinthebathroomarefor110voltsand220voltsrespectively.A:ThevoltagehereismuchhigherthanthatintheUSA.There’retwosocketsinthebathroom,oneisfor110voltsandtheother220volts.Q:Theguestwouldprefertheturndownserviceforhimafter9:00pmwhenyou’llbeoffduty.Howdoyourespond?A:Don’tworry,sir.Iwillmakesuretoletthenightstaffknow,andhe’lldotheturndownserviceforyouafter9:00pm.Q:Explaintotheguesthowtousethedoorknobmenutoorderandhavehisbreakfastintheroom.A：YoumayusethedoorknobmenutoorderRoomService.Justticktheitemsyou’dlikeforbreakfast,writedownthetime,andhangthedoorknobmenuoutsidethedoorbeforeyougotobedtonightQ:TheguestordersRoomService,andnowyouaredeliveringhisbreakfasttotheroom.Whatdoyousayafterknockingonthedoor?A:ThisisRoomService.I’vebroughtyouyourbreakfast.Q:Phonetheguestandtellhimthatyou’vefoundthecellphonehelosttheotherday.A:ThisisLostandFound.Wehavefoundyourcellphone.Q:Apologizetotheguestforthedelayofhisbaggagedelivery.A:I’msorryforthedelay.Butthebellmanisdeliveringyourbaggageuptoyourroomnow.Q:AvisitorcomestomeetMr.SmithinRoom2501,butheisnotintheroomnow,whatdoyousaytothevisitor?.A:I’mafraidMr.Smithisnotintheroomnow.Wouldyouliketoleaveamessage?Q:Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroomsmellsfunny?A:I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.Q:Howdoyoucheckwiththeguestwhensendinguphisluggage?.A:Hereweare,Room1208.You’vegotthreepiecesofluggageinall.Isthatright,sir?Q:Howdoyouasktheguesttomakesureifthereissomethingidenticalattachedtohisluggage?A:Isthereatagoranythingidenticalattachedtoyourluggage,sir?Q:Theguestwantstoknowifhecanmakeadirectdialinternationalcallfromhisroom.A:Yes,sir.Youcanmakeadirect-dialinternationalcallfromyourroom.Pleasedial9first,andthenthecountrycode,theareacodeandfinallythetelephonenumber.Q:Telltheguestwheretoleavehislaundry..A:Justleaveyourlaundryinthelaundrybagbehindthebathroomdoor.Theattendantwillcomeandcollectthelaundry.Q:Tellthegueststocontactyouwhentheyhaverequests..A:Ifyouhaveanyrequests,pleasefeelfreetoletusknow,wearealwaysatyourservice.Q:You’resendingbackthelaundrytoMr.Dave.Tellhimabuttononhisshirtismissing,andyou’vesewedonanewoneforhim..A：Mr.Dave,here’syourlaundry.Bytheway,onebuttonwasmissingfromyourshirt,andwe’vesewedonanewone.Q:Oneguestlooksworried,showyourconcernandofferyourhelp..A:Goodafternoon,youlookworried.Whathashappened?HowcanIhelpyou?/CanIbeofassistance?Q:HowdoyouasktheguesttosignthenameinthePOSlist?A:Ibrusheda1000RMBper-authorizationforyou.PleasesigninthePOSlisttoconfirm.Q:Theguesttellsyouthathe’sjusthadashower,andthebathroomisquiteamess.A:Don’tworrysir.Iwilltidyupyourbathroomrightaway.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?A:Goodmorning.WelcometotheHotel.Doyouhaveareservation?Q:Whataretheitemsofinformationareceptionistshouldaskthegueststoenterwhenfillingouttheregistrationform?A:Thereceptionistshouldmakesure