任务三医院护士与协作人员的沟通情境一与影像科室工作人员的沟通课件

任务三医院护士与协作人员的沟通情境一与影像科室工作人员的沟通主讲人：徐芙蓉副主任护师单位：湖南省人民医院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospital情境案例Situationalcase与影像科室工作人员的沟通Communicationwiththestaffofimagingdepartmentthestaffofimagingdepartment场景1一位急诊抢救病人晚上病情变化，医生边下医嘱边让护士联系紧急床旁B超，

急诊护士小吴去联系B超师：“喂！B超室吗？这里是急诊抢救室有病人需要床旁B超，快送过来”。

B超师：有费用申请单吗

小吴：啊

B超师：费用申请单！没有费用申请单我们是不过去的，等你有单子再说吧！

两人僵着了。

医生重新打电话才解决问题。与影像科室工作人员的沟通CommunicationwiththestaffofimagingdepartmentthestaffofimagingdepartmentScenario1Anemergencypatient'sconditionchangedatnight,andthedoctorinstructedthenursetocontacttheemergencybedsideultrasound,EmergencynurseXiaoWuwenttocontacttheB-ultrasoundspecialistandsaid,"Hello!IstheB-ultrasoundroomavailable?Thisistheemergencyrescueroom.TherearepatientswhoneedbedsideB-ultrasound,pleasebringthemoverquickly.Ultrasoundtechnician:DoyouhaveafeeapplicationformXiaoWu:AhB-ultrasoundteacher:Expenseapplicationform!Wecan'tgowithoutafeeapplicationform.Let'swaituntilyouhavetheform!Thetwoofthemfroze.Thedoctorcalledagaintosolvetheproblem.与影像科室工作人员的沟通Communicationwiththestaffofimagingdepartment场景2ICU病人晚上病情变化，患者原有肾病综合征，入院查尿蛋白高，今天重查的结果未到，护士小刘打电话问询检验科。

小刘表情急，语气却温和：您好！请问是检验科吗？我是中心ICU护士。

检验科人员

：是的，有什么事吗？

小刘：请问ICU5床病人今天送检的报告到了吗？我们在系统没查到，现在他病情转危，我们需要看他的尿蛋白指标。麻烦帮我看下！谢谢啊！

检验科人员：好，我马上查看下标本，请稍等一会，检验科人员：我刚查看过标本了，他标本是下午送达，一般明早出结果，刚我加急给做了，结果1分钟就进系统，你马上就能看到。

小刘：好的，好的，多谢支持！

检验科人员：不客气啦！应该支持工作！

与影像科室工作人员的沟通CommunicationwiththestaffofimagingdepartmentScenario2TheICUpatient'sconditionhaschangedatnight.Thepatienthasahistoryofnephroticsyndromeandwasdiagnosedwithhighurinaryproteinuponadmission.Theresultsoftoday'sreexaminationwerenotavailable,NurseXiaoLiucalledtoinquireaboutthelaboratory.XiaoLiuwasanxious,buthistonewasgentle:Hello!Excuseme,isthisthelaboratorydepartment?IamanurseinthecentralICU.Laboratorystaff:Yes,whatcanIdoforyou?XiaoLiu:MayIaskifthereportforICUbed5patient'sexaminationtodayhasarrived?Wedidnotdetectitinthesystem,andnowhisconditionisturningcritical.Weneedtocheckhisurineproteinindicators.Couldyoupleasehelpmetakealook!Thankyou!Laboratorystaff:Okay,Iwillcheckthespecimenimmediately.PleasewaitamomentAmomentlater,thelaboratorystaff:Ijustcheckedthesamples.Theyweredeliveredintheafternoonandusuallycomeoutinthemorning.Ijustmadeanurgentefforttodoit,andtheresultswillenterthesysteminon