城市轨道交通客运服务英语 第3版 课件 Chapter 6 Ticket Service（4课时）

Chapter6TicketService

OBJECTIVESLearnthevocabulariesandsentencesofticketsalesinthesubwaycustomerservicecenters.BeabletosellticketsinEnglish.Provideaccuratelyandefficientlyticketservices.KnowledgeAbilityMoralityMetroFacilities地铁设备MetroCulture地铁文化ComplementaryReadingListeningandSpeakingExerciseReadingandWritingWarm-upCommunicativeActivityCONTENTSWarm-upWangDongisasubwayticketseller.Lookatthepicture,what’sheholdinginhishand?Whatkindofinformationcanyougetfromthispicture?DialogueAHowManyTicketsDoYouWant?Activity1:Listenandguess.1.Howmanyticketsdoesthepassengerwanttobuy?____________________________________________________2.Doesthepassengerhaveenoughchange?

Threetickets.Thepassenger

doesn’thaveenoughchange.WangDong:Howmanyticketsdoyouwant?Passenger:ThreeticketstoXidan,please.Howmuch?WangDong:

That’snineyuan.Passenger:Here’sfiftyyuan.WangDong:Doyouhaveanychange?Ican’tfindit.Passenger:Sorry,Idon’thaveenoughchange.WangDong:Don’tworry!Waitaminute,please.(Amomentlater…)Thankyouforyourpatience.Here’reyourticketsandchange.DialogueAHowManyTicketsDoYouWant?Passenger:Thankyou.WangDong:Youarewelcome.DialogueAHowManyTicketsDoYouWant?DialogueAHowManyTicketsDoYouWant?Activity2:Listenagainandtrytofillintheblanks.1.Doyouhaveany________?Ican’t________it.

2.Here’reyour_________andchange.changeDialogueAHowManyTicketsDoYouWant?findticketsActivity3:Workinpairs.Practicethedialoguewithyourpartner.Activity4:Roleplay.Dialoguewithgivenwords.DialogueAHowManyTicketsDoYouWant?DialogueB

PleaseCheckYourTicketHereActivity5:Thinkandanswer.1.Whatproblemdoesthepassengerencounter?____________________________________________________

2.WhatadvicedoesLilygivetothepassenger?

____________________________________________________Thepassengercan’tswipethesubwayticket.Gototheticketcentertohandlethesubwayticket.Lily:Don’tworry,pleasequeueupheretocheckyourtickets.Passenger:Hello!Staff,Ican’tswipemysubwayticket.Lily:

Tryagainplease.Passenger:Istillcan’tswipeit.WhatshouldIdo?Lily:Couldyoupleasegototheticketcentertohandleit?Passenger:OK,thanksalot!DialogueB

PleaseCheckYourTicketHereDialogueB

PleaseCheckYourTicketHereActivity6:Listenagainandtrytofillintheblanks.1.Please____________tocheckyourtickets.2.Couldyoupleasegototheticketcenterto____________it?queueuphereDialogueB

PleaseCheckYourTicketHerehandleActivity7:Workinpairs.Practicethedialoguewithyourpartner.Activity8:Roleplay.DialoguewithgivenwordsDialogueB

PleaseCheckYourTicketHereChooseProperWordstoFillintheBlanks1.Doyouhaveany________?(change/changes)2.Thankyouforyour________.(patient/patience)3.Here’reyour________andchange.(ticket/tickets)4.Please________heretocheckyourtickets.(lineon/queueup)5.Ican’t________mysubwayticket.(swiped/swipe)6.Couldyoupleasegototheticketcenterto________it?(hand/handle)7.Try________please.(again/across)8.WangDongisasubwayticket________.(seller/sell)9.ThreeticketstoXidan,please.________?(Houmuch/Howmany)

Exercise

ExerciseChooseProperWordstoFillintheBlanks1.Doyouhaveany________?(change/changes)2.Thankyouforyour________.(patient/patience)3.Here’reyour________andchange.(ticket/tickets)4.Please________heretocheckyourtickets.(lineon/queueup)5.Ican’t________mysubwayticket.(swiped/swipe)6.Couldyoupleasegototheticketcenterto________it?(hand/handle)7.Try________please.(again/across)8.WangDongisasubwayticket________.(seller/sell)9.ThreeticketstoXidan,please.________?(Houmuch/Howmany)TranslatetheFollowingSentencesintoEnglish1.请再试一次。

2.你有零钱吗？我找不开。

3.这是您的车票和零钱。4.请问您需要购买几张车票？

5.您能去票务中心处理一下吗？

6.请等一下。

7.不要拥挤，请排好队检票。

8.我刷不了我的地铁票。9.感谢您的耐心。10.我的零钱不够。

ExerciseTranslatetheFollowingSentencesintoEnglishPleasetryagain.Doyouhaveanychange?Ican'tgiveyouchange.Hereareyourticketsandchange.Howmanyticketswouldyouliketopurchase?Couldyoupleasegototheticketcentertohandleit?Pleasewaitamoment.Don'tcrowd.Pleaselineuptocheckyourtickets.Ican'tswipemysubwayticket.Thankyouforyourpatience.Idon'thaveenoughchange.ExerciseHowCanYouPurchaseTicketswiththeTVM?Here’showyoucanpurchaseticketswiththeTicketVendingMachine(TVM):LocatetheTVMs:LookforTVMslocatedwithinthesubwaystation.Theyareusuallyprominentlyplacedneartheentrancesorintheticketingarea.Chooseyourlanguage:MostTVMshavelanguageoptions.Selectyourpreferredlanguage,whichisoftendisplayedonthescreen.Selectthetickettype:Onceyou’veselectedyourlanguage,theTVMwillpresentyouwithvariousticketoptions.Thesemayincludesingleridetickets,daypasses,weeklyormonthlypasses,etc.Choosethetickettypethatsuitsyourneeds.Enterpayment:TheTVMwillacceptcash,coins,andsometimescredit/debitcards.Insertyourpaymentmethodasinstructedbythemachine.HowCanYouPurchaseTicketswiththeTVM?(5)Selectthenumberoftickets:Dependingonthetickettypeyouchoose,youmaybepromptedtoselectthenumberofticketsyouwishtopurchase.Usethekeypadortouchscreentoinputthedesiredquantity.(6)Collectyourticket(s):Aftercompletingthepaymentandticketselectionprocess,theTVMwilldispenseyourticket(s).Besuretocollectyourticket(s)beforeproceeding.(7)Validatetheticket(ifrequired):Somesubwaysystemsrequirepassengerstovalidatetheirticketsbeforegettingonthesubway.Thisisoftendonebyinsertingtheticketintoavalidationmachineortappingitonacardreaderattheentrancegate.Followtheinstructionsprovidedinthestation.Remembertokeepyourtickethandythroughoutyourjourneyasyoumayberequiredtoshowittotheticketinspectorsoruponexitingthestation.Ifyouhaveanydifficultiesorquestions,don’thesitatetoaskthestationstaffforassistance.HowCanYouPurchaseTicketswiththeTVM?Activity9:Readandanswer.1.What’stheadvantageoftheTVM?

___________________________________________________2.HowtohelpapassengerbuyasubwayticketthroughtheTVM?____________________________________________________3.Howtovalidatetheticketbeforegettingonthesubwayifrequired?

___________________________________________________Theyareusuallyprominentlyplacedneartheentrancesorintheticketingarea.Thisisoftendonebyinsertingtheticketintoavalidationmachineortappingitonacardreaderattheentrancegate.（1）LocatetheTVMs（2）Chooseyourlanguage（3）Selectthetickettype（4）Enterpayment（5）Selectthenumberoftickets（6）Collectyourticket(s)HowCanYouPurchaseTicketswiththeTVM?SingleJourneyTicketforBeijingSubwayActivity10:Readandwrite(Readthefollowingparagraphsandfillintheblankswithproperwords).WhentheAFC(AutomaticFareCollection)systemgoes__________effect,onlytwokindsofticketsare__________fortransportation(交通)ontheBeijingsubwaylines:thesinglejourneytickets(单程票)andtheYIKATONGthatisalreadyinuse.TheAFCsystemallowscommutersto__________singlejourneyticketsatTVMs,whichonlytakes1yuan__________orcrisp5and10yuannotes.Thosewithbanknotesoflarger_________mustpurchaseticketsfromactualticketcounters.Thenewsinglejourneyticketsareenvironment-friendly,aseachticketmaybeusedtoserve2,500-3,000trips,iftheyarenot____________.ThoseusingtheYIKATONGmust_________theirticketsagainwhenexitingthesubwaystation.Customersusingthesinglejourneyticketsmust_________theirticketsintotheAutomaticGateMachinesattheexit.Onlyaftertheticketsareacceptedbythemachinecanthetravelersleavethe_________.intoacceptedpurchasecoinsdenominationsdamagedswipeinsert

stationDiscussthefollowingtopicsingroupsoffive.PeterisfromPakistan.Hepreferstobuyasinglejourneyticket.AstationstaffistellinghimhowtousetheTicketVendingMachine(TVM).CommunicativeActivityBEIJING,May21(Xinhua)-NoneedtoswipeacardorscanaQRcode.ABeijingsubwaylinenowallowspa