商务英语函电课件：Complaint Claim

COMPLAINT&CLAIM

ProjectComplaint&ClaimAims

befamiliarwiththebasicknowledgeofcomplaintandclaimkeywords,termsandsentencepatterns

beabletoputwhathasbeenlearntintopracticeMainPointscomplaintandclaimsettlementofcomplaintandclaimwritingguidestudents’practiceAimsandMainPointsOnceacontractissigned,theexporterandtheimporterareobligedtocarryoutallthetermsandconditionsinthecontract.Anyparty’sbreachofthecontractentitlestheothertocomplainoforclaimforthelosssustained.exporterimportercomplaintclaimBackgroundInformationComplaintandclaimrefertothesituationsthatonepartydirectlyorindirectlycauseslosstotheotherpartyduetoviolationofcontract,andthepartywhosufferslossmayaskthedefaultertomakecompensation.Reasonsforcomplaintandclaimincludeinferiorquality,damage,delayinshipment,breakage,improper/faultypacking,wrongdelivery,shortage,leakage,etc.Boththeexporterandtheimportermaymakeacomplaintorlodgeaclaimforlossordamageiftheotherpartyviolatesorfailstocarryoutthecontract.Ininternationaltrade,thepartywhosufferslossmayjustmakeacomplaintwhenthelossordamageisnotheavy.Suchacomplaintisaimednotonlytoexpressdissatisfactionbutalsotocallthedefaulter’sattentiontopreventingsuchthingsfromhappeningagain.Whentheamountofmoneyinvolvedislargeoracomplaintcan’tberesolvedsatisfactorily,thenthepartywhosufferslosswilllodgeaclaimagainstthedefaulterforcompensationonthestrengthofasurveyreportorotherofficialdocumentssupportingtheclaim.Mostcomplaintsorclaimsareraisedbytheimportersagainsttheexporters.Sometimes,complaintsorclaimsmaybelodgedbytheexportersagainsttheimporters.Thoughthepartiestoasalescontractaretheexporterandtheimporter,thesettlementofacomplaintorclaimmayinvolveotherpartiessuchastheshippingcompany,theinsurancecompany,etc.Theymayalsoberesponsibleforthelossordamageinsomecases.

Thepurposeofwritinglettersconcerningcomplaintandclaimistosolvetheproblemorgetreasonablecompensationinsteadofaccusingtheother.Itismoreeffectivetofocusontheproblemswhichneedcomplainingabout.Lettersconcerningcomplaintandclaimshouldbewritteninarestrainedandtactfulway.Allcomplaintsandclaimsshouldbetreatedasseriousmattersandthoroughlyinvestigated.Repliestocomplaintsandclaimsshouldalwaysbepromptandcourteous.Ifthecomplaintorclaimisnotjustified,pointthisoutpolitelyandinanagreeablemanner.Itwouldbewrongtorefusethecomplaintorclaimoffhand.∙Task1ComplaintaboutWrongDelivery∙Task2SettlementofComplaint∙Task3ClaimforDamagedGoods∙Task4ClaimforInferiorQuality∙Task5DecliningaClaimTasks

Task1ComplaintaboutWrongDelivery

某进口商在检查收到的货物时，发现其中一箱并非所订货物，现致函出口商提出抱怨，要求尽快解决问题。CaseStudycomplaintin…conditionpresumereplacementdisposaldowith抱怨；申诉，投诉以……状况猜想；认为代替，替换；替换品处理；出售对付，处置Words&ExpressionsComplaintaboutWrongDelivery

DearSirs,

Re:OrderNo.123

WehavedulytakendeliveryofthegoodsonarrivalofS.S.PrinceatHamburg.EverythingappearstobecorrectandingoodconditionexceptCaseNo.12.Itcontainedcompletelydifferentarticles.Wecanonly

presumethatamistakewasmadeandthegoodswereforanotherorder.AlistofthecontentsofCaseNo.12isenclosed.Weshallbepleasedifyouwillcheckthiswiththeorderandtheinvoice,anddispatchimmediatelytherightgoodstousbydirectsteamerforreplacement.Meanwhile,weareholdingtheabovecaseatyourdisposal.Pleaseletusknowwhatyouwishustodowiththem.Yoursfaithfully, SampleLettercomplaintn.

抱怨，起诉，申诉

lodge/make/lay/fileacomplaintagainstsb.about/ofsth.因为某事对某人表示不满，投诉某人某事Anycomplaintabout/ofthequalityoftheproductsshouldbelodgedwithin15daysaftertheirarrival.任何关于产品质量的投诉需在货物到达后十五天内提出。There’sbeenarecordnumberofcomplaintsaboutthestandardofserviceonBritain’srailways.对英国铁路服务水平的投诉数量创下新高。LanguagePointscomplainv.抱怨，起诉，申诉complaintosb.about/ofsth.

向某人抱怨某事Hecametocomplainaboutthevolumeofthemusic.他过来抱怨音乐的音量太高了。Hecomplainedtothemanagerabout/ofthepoorservices.他向经理投诉服务太差。in……condition以……状况in(a)goodcondition状况良好

in(a)perfect/soundcondition状况良好in(a)satisfactorycondition状况令人满意in(a)bad/poorcondition状况不良

in(a)damagedcondition有所损坏

WeregrettoinformyouthegoodsshippedperS.S“Victory”arrivedinunsatisfactorycondition.很遗憾，“胜利”轮运来的货物状况令人不满意。presumev.猜想；认为

IpresumeyouareMr.Smith.

我猜你是史密斯先生。

Wepresumeyoucangiveusanattractiveprice.

我们认为你方能给我们一个具有吸引力的价格。replacementn.代替，替换；替换品Thankyouforyourtimelyreplacementofthegoodsasrequested.感谢你方按要求及时换货。Wehavereceivedthereplacementsofthoseworn-outparts.我们已收到损坏零件的替换品。replacev.代替，替换replaceAwith(by)

B

用B替换AWouldyoupleasereplacethedresswiththecorrectsize?请用正确尺码的衣服替换这件。

disposaln.处理；出售atone’sdisposal

由某人支配/处理Tellmewhattodo.I'mentirelyatyourdisposalnow.告诉我该做什么，现在我完全听从你的吩咐。Theyareanxiousaboutstockdisposalasdemandisfalling.因需求下降，他们急于出售库存货物。I.TranslatethefollowingexpressionsfromEnglishintoChinese: 1.complainabout2.

takedelivery

3.ingoodcondition4.directsteamer 5.atone’sdisposal6.dowith抱怨处理由……支配/处理直达轮状况良好提货PracticeII.Choosethebestanswer:1.______checkingthegoodsarrived,wefoundthatseveralitemshadnotbeenincluded. A.Of B.For C.On D.In2.Weputthebusiness______theexclusiveagent’sdisposalinEngland. A.for B.at C.to D.with

CB3.Whenthecaseswereopened,weregrettedtofindthegoodswerein______condition. A.perfectB.goodC.satisfactoryD.bad4.Asthegoodssentarenotwhatweneed,wemustaskfor______bythecorrectoneswithoutanydelay. A.repairB.insteadofC.replacementD.amendmentDC5.Toourgreatsurprise,thecase______theinstrumentwasfoundbrokenandpatched.A.containingB.containedC.enclosingD.enclosed6.Wearesurethatanerrorhasoccurredinthe______ofourorder.A.promotionB.executionC.compensationD.placementABIII.TranslatethefollowingsentencesfromEnglishintoChinese:1.Wehavetocomplainaboutthewaythegoodshavebeenpacked.

我们不得不对货物的包装方式提出抱怨。2.Thewholelotisquiteuselesstous.Wewouldliketoknowwhatyouwantustodowiththem.

整批货对我们完全无用，我们想知道你们希望如何处理。3.Thecaseisingoodconditionanddoesnotappeartohavebeentamperedwith.

箱子状况良好，没有损坏痕迹。4.Weinsistthatthesuppliershouldberesponsibleforthedelayedshipment.

我们坚持认为供应商应对装运延迟负责。5.Pleaselookintothematterandsendustherightgoodsbyairassoonaspossible.

请调查此事，并尽快将正确的货物空运给我们。6.Mostoftheshirtsareofasmallersize.Wewonderwhathashappened.

不知道什么原因，大部分的衬衫都小了一码。IV.TranslatethefollowingsentencesfromChineseintoEnglish:1.我们很遗憾地发现箱内货物与你方单据不符。

Weregrettofindthegoodsinthecasesarenotinconformitywithyourdocuments.2.GT-80号订单项下的货物到达时状况很糟。

ThegoodsunderOrderNo.GT-80arrivedinverybadcondition.3.这是处理库存最好的办法。

Thisisthebestwaytodisposeofinventories.4.他们经常抱怨货物做工粗糙。

Theyoftencomplainaboutthepoorworkmanshipofthegoods.5.感谢你方按时发货，但我们对到货的质量很不满意。

Thankyouforpunctualdelivery,butwearenotsatisfiedwiththequalityofthegoodsarrived.6.如果你方能尽快地更换机器，我们将不胜感激。

Weshallappreciateyourreplacingthemachineasearlyasyoucan.V.ReadthefollowinglettercarefullyandthentranslateitfromEnglishintoChinese:

DearSirs,

WehavereceivedthegoodsunderOrderNo.HG-183.Itisfounduponexaminationthatthereare350setsofModelAand250setsofModelBintheshipmentreceived,thoughweordered250setsofModelAand350setsofModelB.

Becausethegoodsareurgentlyneededbyourcustomers,weshallbegratefulifyoucouldsendreplacementsthesoonestpossible.

Wearelookingforwardtoyourreply.

Yoursfaithfully,敬启者：我们已经收到HG-183号订单项下的货物。经检验发现到货中有A型货物三百五十台，B型货物二百五十台，与我们的订单正好相反，我们订购的是A型货物二百五十台，B型货物三百五十台。由于客户急需这些货物，如能尽快发货更换，不胜感激。盼早复。 XXX谨上

Task2SettlementofComplaint

某出口商在收到进口商有关发错货的抱怨函后，立刻查找原因，发现确实是自己的失误，现致函对方表示歉意并立即安排发运正确货物。CaseStudygointoconfusioncompensationtherefromforwardincident调查；了解混淆赔偿，补偿；赔偿金由此，因此运送；转交事件Words&ExpressionsSettlementofComplaint

DearSirs,

YourfaxofMay18,2020complainingaboutthedeliveryofwronggoodsunderOrderNo.123hasbeenreceived.Ongoingintothematter,wefoundthatitwascausedbyconfusionofnumbers,forwhichpleaseacceptourapologies.Wehavearrangedforthereplacementtobedispatchedwithinthisweekandhopetheycanreachyouintime.Meanwhile,US$500isremittedincompensationforthelossarisingtherefrom.Itwillbehighlyappreciatedifyouwillkeepthewronggoodsuntilcalledforbyourforwardingagent,whomwehaveinformedofyourcontactinformation.Wearesorryagainforthetroubleyouhavebeenputtoandassureyouthatsuchincidentwillnothappeninfuture.

Yoursfaithfully,SampleLettergointophr.v.调查；了解Aftergoingintothematter,wefoundthedamagewascausedbycarelesshandlingatthedock.经调查，损坏系码头作业不小心所致。Thisexhibitionallowsustogointothefutureandthewaywewillbelivingthen.这个展览可以让我们了解未来，以及未来的生活方式。LanguagePointsconfusionn.混淆Toavoidconfusion,pleasestencilordernumberandportofdestinationclearlyonallthecases.为避免搞错，请在所有外箱上刷制订单号和目的港。

confusev.混淆Becarefulnottoconfusequantitywithquality.注意不要把数量与质量混淆了。

compensation

n.

赔偿，补偿；赔偿金Ourshopsellsgoodswiththreeguarantees---refund,replacementorcompensation.凡本店售出的商品一律包退、包换、包赔。WeshallremityouanamountofStg£2,000incompensationfortheloss.我们准备汇付两千英镑，以赔偿你方的损失。Wedidn’tgetanycompensationfromtheinsurancecompany.我们没有从保险公司获得赔偿金。compensate

v.

补偿，赔偿Manyfirmscompensatetheirworkersiftheyarehurtatwork.很多公司对工作中受伤的员工都给予赔偿。lossn.损失Thesuppliersmusttakeprecautionstominimizeanylossthatmightoccur.供应商必须采取预防措施，尽量减少任何可能发生的损失。losev.损失Somefamilieslosteverythingintheflood.有一些家庭的财产在洪水中损失得精光。forwardingagent货运代理人forwardv.运送；转交Toensurefasterdelivery,youareaskedtoforwardtheorderbyairfreight.为确保尽快交货，我方要求空运此批订货。Wouldyoupleaseforwardthislettertoournewaddress?请把这封信转寄到我们的新地址。I.TranslatethefollowingexpressionsfromEnglishintoChinese:

1.settleacomplaint2.gointo3.compensatefor4.callfor5.forwardingagent6.contactinformation处理投诉调查，了解

赔偿要求，需要运输代理人联系方式PracticeII.

Choosethebestanswer:

Thewrongpiecemaybereturnedbynextavailablesteamerwithallexpensesforour______.A.settlementB.paymentC.amountD.account2.Thepackinghasbeenwidelyacceptedbyourclientsandwehavereceivedno______uptonow.A.complaintB.praise C.reply D.information

DA3.HereceivedanawardofUS$10,000in______forhisinjuries. A.compensate B.compensation C.execute D.execution4.Asmallmistakeduetocarelessnessmay______seriousconsequences.A.makeB.doC.receive D.cause

BD5.Thedispatchofwronggoodshasinvolvedusin______inconvenience.A.nolittle B.nomuch C.nofew D.nomany6.Ifyou______thelistwithyourinvoice,youwillfindthatpartofthegoodsorderedbyuswerenotshipped.A.encloseB.gointoC.checkD.look

ACIII.TranslatethefollowingsentencesfromEnglishintoChinese:Afterinvestigation,wefoundthatamistakewasmadeinpackingthougheverypossibleattentionhasbeenpaidtoalltheorders.。

尽管我们在处理所有订单过程中已经很仔细，调查发现包装还是出了问题。2.Thisisthesecondtimethatwehavetocomplainaboutthequalityofyourgoods.

这是我们第二次对货物的质量提出抱怨。

3.Weinsistonanimmediatedispatchofreplacementsandlookforwardtoyourshippingadvice.我们要求立即发运替代品，期待你们的装运通知。4.Thegoodsarrivedinsuchanunsatisfactoryconditionthatwehavetomakeacomplaint.

。货物的到达状况令人很不满意，我们不得不有所抱怨。5.Anycomplaintaboutthequalityoftheproductsshouldbelodgedwithin15daysaftertheirarrival.有关产品质量问题的投诉应该在货物到达后的十五天内提出。6.Theinsurancecompanywillcompensateyouforthelossaccordingtotheriskscovered.

。保险公司将会根据投保险别对你们的损失进行赔偿。IV.TranslatethefollowingsentencesfromChineseintoEnglish:1.请尽快安排发运正确的货物，勿再延迟。

Pleasearrangeshipmentofrightgoodswithoutfurtherdelay.

2.很抱歉，因为我们的失误给大家造成了麻烦。

Wefeelregretfulthatourfaulthasbroughttroubletoallofyou.

3.兹确认已收到你方七百美元的赔偿款。

ThisistoconfirmhavingreceivedyourremittanceofUS$700incompensationforourloss.

4.因为涉及的金额不大，希望你们尽快解决此事。

Astheamountinvolvedisrathersmall,youarerequestedtosettlethematterpromptly.

5.希望这一事件不会影响我们今后的交易。

Wehopethisincidentwillnotaffectourfuturedealings.

6.我们要求给予百分之五的特别折扣作为补偿。

Wewouldaskfor5%specialdiscountascompensation.

V.TranslatethefollowingletterfromChineseintoEnglish:

敬启者：从你方二月十五日来函中得知贵公司对我方交付货物不甚满意，我方感到非常遗憾。有关部门正在调查此事。如果调查表明确实是我方的原因，我们将会积极配合，发运替代货物，并赔偿因此而给你方造成的损失。请放心，我们一定会圆满解决此事。XXX

谨上

DearSirs,It’sregrettabletolearnfromyoure-mailofFeburary15thatyouarenotsatisfiedwiththegoodsdeliveredbyus.Relevantdepartmentisrequiredtogointothematter.Iftheinvestigationshowsitisreallyourfault,wewillcooperatewithyoutomakedeliveryofthereplacementsimmediatelyandcompensateyouforthelossarisingtherefrom.Pleaserestassuredwewillsettlethemattersatisfactorily.Yoursfaithfully,

Task3ClaimforDamagedGoods

某进口商在收到所订的货物后，发现货物损坏严重，经检验表明损坏是由于包装不良引起的，现致函出口商提出索赔。CaseStudyclaimdamageceramicvaseseverelyInvestigationsurveyorrevealcompelsustaindeduct索赔；要求损坏，损害陶瓷花瓶严重地调查检验人，鉴定人显示迫使，强迫遭受；证实扣除，减去Words&ExpressionsClaimforDamagedGoods

DearSirs,TheceramicvasesshippedperS.S.“Dongfeng”onApril12,2020arrivedhereyesterday.Muchtoourregret,mostofthemwereseverelydamaged.Aninvestigationmadebythesurveyorhasrevealedthatthedamagewasduetoimproperpacking.Forfurtherparticulars,pleaserefertothesurveyreportenclosed.

Asthegoodsareunsalable,wearecompelledtolodgeaclaimagainstyouforUS$28,500forthelosssustained.Itwillbehighlyappreciatedifyouwillsettlethisclaimanddeductthesum

fromtheamountofyournextinvoicetous.

Yoursfaithfully,SampleLetterclaimn.&v.索赔；要求表示向某人索赔，用介词against,with或onaclaimagainst/with/ontheunderwriters

向保险公司索赔表示索赔原因，用介词for或onaclaimfor/ondamagedgoods由于货物损坏而索赔表示索赔金额，用介词foraclaimforUS$20,000索赔两万美元表示对某批货物索赔，用介词

onaclaimonthegoodsunderOrderNo.XXX对XXX号订单项下货物索赔LanguagePointslodge/file/register/make/raise/putinaclaim索赔acceptaclaim接受索赔entertainaclaim考虑接受索赔rejectaclaim拒绝索赔settleaclaim理赔WehavetolodgeaclaimagainstyouforUS$500onthisshipmentforthepoorquality.由于这批货品质低劣，我方不得不向你方索赔五百美元。TheyrejectedourclaimforUS$2,000forbrokenpackages.他们拒绝了我们因包装破裂而提出的两千美元索赔要求。damagen.损坏，损害；（复）损害赔偿金v.损坏，损害Wehaveespeciallyreinforcedthepackingtominimizeanypossibledamagetothegoods.我们已特意加固包装，将货物可能遭到的损坏降至最低。Incaseoftermination,Seller’sliabilityfordamagesislimitedto1%ofthepriceofthenon-deliveredgoods.如果终止合同，卖方应支付的赔偿金为未交付货物价款的百分之一。Thegoodswerebadlydamagedasaresultofroughhandling.由于野蛮装卸，货物严重受损。investigationn.

调查Wehavealreadymadeathoroughinvestigationofthecase.我们已对此案做了彻底调查。investigatev.

调查Anycomplaintaboutcustomerserviceorqualitywillbefullyinvestigated.任何关于客户服务或质量的投诉都将得到充分调查。surveyorn.

检验人，鉴定人Asurveyorwillbesentbytheinsurancecompanytoexaminethedamagetothegoods.保险公司将派检验员来检查货物损坏的情况。

surveyn.&v.

检验；调查

surveyreport检验报告Theclaimshouldbesupportedbysurveyreportsissuedbyarecognizedsurveyor.索赔应由公认的检验机构颁发的检验报告予以证实。Thelossissurveyedtobelessthan10%ofthewholelot.

经调查，损失不足整批货的百分之十。sustainv.遭受；证实Whoshouldberesponsibleforthelosswehavesustained?谁应当对我们所遭受的损失负责？Tosustainourargument,wementionedalotoffacts.为了证实我们的论点，我们举出了很多事实。deductv.

扣除，减去Buyersmaydeductcommissionsforagentsandremitthenetamountofpurchasestosellers.买方可以在扣除代理人的佣金后，将净货款汇给卖方。deductionn.

扣除，减让ExpensedeductionisanimportantpartofIndividualIncomeTax,ithasdirectinfluenceontheamountoftaxableincome.费用扣除是个人所得税税制的重要组成部分，它直接影响着应纳税额的大小。I.TranslatethefollowingexpressionsfromEnglishintoChinese:

1.lodgeaclaim 2.damagedgoods

3.improperpacking 4.surveyreport 5.becompelledto 6.settleaclaim索赔受损货物

包装不当检验报告被迫理赔PracticeII.Fillintheblankswithproperformsofthewordsorexpressionsgivenbelow:1.Wecannotbut________aclaimagainstyouforthelatedeliveryofthegoods.2.Allthedamagedgoodsneedtobe________.

filereplaced

replacemissfilebreaksustainreceive3.Theyhavelodgedaclaimwiththeshippingagentsaswellastheinsurancecompanyfor________chinaware.4.Enclosedisalistof________articles.brokenmissing

5.Thesellerinsistedthebuyershouldcompensatethemfortheheavyloss_________.6.Oncheckingthegoods_________,wefoundthatseveralitemsonyourinvoicenotincluded.sustainedreceived

III.CompletethefollowingsentencesinEnglish:1.Thesurveyreportcanevidence________________________________________(损失是由于包装不当造成的).2.ThegoodsweorderedonJuly12_________________________________________(到达时严重损坏).packing

conditionthelosswascausedbyimproper

havearrivedinabadly

damaged

3.Fromtheshipmentof2,000casesofGlassware,wefindthat_____________________________________________(部分箱子和箱内货物破损).4.Necessarystepsshouldbetakento____________________________________(防止可能出现的货损货差).damageorlosspartofthecasesandthecontentshavebeenbrokenpreventanypossible

5.Wehaveto_______________________________________________________________(向你方索赔七千美元外加检验费).6.________________________________________(我们可以接受损坏的货物)ifa30%discountisallowed.fileaclaimagainstyoufortheamountofUS$7,000plusinspectionfeeWearewillingtoacceptthedamagedgoodsIV.TranslatethefollowingsentencesfromEnglishintoChinese:Onthebasisofthesurveyreport,welodgeaclaimagainstyouforthedamagedgoods.根据检验报告，我们就损坏的货物向你方提出索赔。2.Allthegoodstobeexportedaresubjecttoinspectionbeforetheyareshippedonboardvessel.所有出口商品未经检验不得装船。3.Weundertaketocompensateourcustomersforanylossordamagearisingtherefrom.我们承诺对因此而给客户造成的损失或损害进行赔偿。4.WeshallraiseaclaimagainsttheshippingcompanyforUS$500forthequantitydiscrepancy.我们将就数量不符向船公司索赔五百美元。5.Itwasfounduponexaminationthatnearly20%ofthepackageshadbeenbroken,apparentlyduetofaultypacking.

经检查发现，近百分之二十包装破裂，显然是不良包装造成的。6.Wehaveexaminedthemonebyoneandfoundthateachofthemwasleakingmoreorless.我们已逐件检查，每一件都或多或少有点渗漏。V.TranslatethefollowingsentencesfromChineseintoEnglish:1.我们就包装破裂向你方索赔一万美元。WehavetolodgeaclaimwithyouforUS$10,000onbrokenpacking.2.纸箱不够坚固，以致货物严重受损。Thecartonsusedwerenotstrongenoughwiththeresultthatthegoodshavebeenbadlydamaged.3.我们承认货物的损坏是由于野蛮装卸造成的。

Weadmitthatthedamagetothegoodswascausedbyroughhandling.4.我们希望尽快友好解决这一争端。

Wehopethisdisputecanbesettledinafriendlyway.5.请认真考虑我方的索赔要求并尽快给予答复。

Pleasetakeourclaimintocarefulconsiderationandletushaveyourreplysoon.6.我们发现到货中有半数严重损坏，需要更换。

Wefindthathalfofthegoodsarrivedwereseriouslydamagedandneedreplacement.Task4ClaimforInferiorQuality

某进口商在所订货物到港后开箱验货时，发现货物质量与合同规定严重不符，现致函出口商要求更换货物。CaseStudy

inferiorfabricmatchapproximatelyexpense（质量等）差的，劣的布料，织物使……相配；比得上；符合大约花销；费用；牺牲Words&ExpressionsClaimforInferiorQualityDearSirs,

OrderNo.1285Wewouldliketodrawyourattentiontotheclothingmaterialswereceivedyesterday.Aftercarefulexamination,wearedisappointedtofindthattheydonotmatchthesamplesyousentus.Moreover,thelengthofeachpieceisshortbyapproximatelyfivemeters.Asthequalityofthematerialsaresopoorthattheycannotmeettheneedsofourcustomers,wecan’tbutreturnthematyourexpenseandaskyoutocompensateusUS$15900forourloss.EnclosedisacopyofSurveyReportforyourreference.Wehopethatyouwillimmediatelytakethismatterintoyourcarefulconsiderationandgiveusasatisfactoryreply.Yoursfaithfully,Encl.SampleLetterinferioradj.（质量等）差的，劣的superioradj.（质量等）好的，优的Abeinferior/superiortoBin…在某方面A比B差/好Thisshipmentismuchinferior/superiorinquality

tothatweimportedlastyear.这批货物比我们去年进口的货物质量要差得多/好得多。LanguagePointsmatchv.

使……相配；比得上；符合It’sdifficulttomatchthecolorofyoursample.很难找到和你方样品颜色相配的色彩。Youcan’tmatchhiminhisknowledgeoffabrics.在面料知识方面，你无法与他相比。Wehopetheshipmentwillmatchtherequirementofthecontract.我们希望这批货物符合合同规定。expensen.

花销，费用atone’sexpense

由某人支付

AllarrangementsforyourstayinEnglandwill,ofcourse,bemadebyusatourexpense.我们负责安排您在英国停留期间的所有事宜，一切费用由我司支付。I.TranslatethefollowingexpressionsfromEnglishintoChinese:1.inferiorquality2.bedisappointedat3.meetone’sneeds4.atone’sexpense 5.acopyof 6.forone’sreference

供……参考劣质对……感到失望由……承担费用符合某人的需要一份PracticeII.Fillintheblankswithappropriateprepositionsoradverbs:1.Wehavelodgedaclaim____________yourcompany_______thedamage_______thegoodsweordered.2._______view_______theabove,weregretthatwehavetoreturnthedefectivegoodstoyou_______replacement_______yourexpense.forwith/againsttoInofforat3.Wehavetoask_______acompensation_______thelosscaused_______theinferiorquality_______thegoodsconcerned.4.Ifyourgoodsfailtobe______________ourstandard,thereisnopossibility_______repeatorders.forforbyofup

to

of5._________arrival______theshipment______ourport,wefoundatleast50casesdamaged,whichmade______nearly20%______thetotalquantity.6.Ourcustomerscomplainthatthegoodsaremuchinferior_______quality_______thesamples.On/Upon

ofatofupintoIII.TranslatethefollowingsentencesfromEnglishintoChinese:Weareextremelysorryforthedelaywhichwasduetosomethingbeyondourcontrol.

对因我方无法控制的原因而造成的延误，向你们深表歉意。2.Itwillbeappreciatedifthematterscanbeputrightpromptly.

如能尽快解决此事，不胜感激。Itisnecessarythatanarbitrationclauseshouldbeincludedinthecontract.合同中必须包含仲裁条款。4.Aftercarefulinspection,wefoundthatthequalityofthegoodswasnotinconformitywiththecontractstipulation.经检验发现货物质量没有达到合同规定的标准。5.Weinsistthatyoushouldsendperfectgoodstoreplacethedefectivegoodsasearlyasyoucan.

我们要求你方尽早发运优质产品来更换劣质产品。6.Youmaysettlethisclaimbyremittingtheaboveamount,orbysendingusreplacementgoods.

你们可以通过汇款或发运替代品的方式来理赔。IV.TranslatethefollowingsentencesfromChineseintoEnglis