城市轨道交通客运服务英语（第二版）课件 5.1 Ticket Refund 退票

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task5.1TicketRefund

退票

Part2TicketAffairs

票务事务WordsandPhrases：refund['ri:fʌnd]n.退款，返还金额invoice['ɪnvɔɪs]n.发票；发货单announcement[əˈnaʊnsmənt]n.声明；布告；宣告presentation[ˌpreznˈteɪʃn]n.介绍；陈述；报告appearance[əˈpɪərəns]n.外貌，外观，外表；出现fold[fəʊld]vt.折叠，折起rupture['rʌptʃə(r)]

n.断裂，破裂doodling['du:dlɪŋ]v.涂写、乱写；乱画sticking['stɪkɪŋ]v.粘贴，张贴patient['peɪʃnt]adj.有耐性的，能容忍的souvenir[ˌsu:vəˈnɪə(r)]

vt.把……留作纪念

UsefulSentenceandExpressionsTicketRefundBusiness退票事务IftheSingle-journeyticketwithnoenteringrecord，informationreadableandinthesamestationwithinhalfanhour，youcanrefundtheticket.

单程票售出半小时内，没有进闸记录且票内信息可以读取的，

可在购票车站办理退票。2.YoucangotothePassenger’sServiceCenterofYangChengTongintheGongYuanQianStation.Metrodoesn’toffertheservice.

你可以到公元

前羊城通客服中心处理，地铁不提供退、换

卡服务。UsefulSentenceandExpressions3.RequestinvoiceintheTicketCenter.

请到票务中心拿取发票。4.Sorry!Pleasechangeanotherbill!

对不起，请换另外一张人民币！5.Listentotheannouncementonthetrainoratthestationforrefundtheticket.

听从车站或列车广播指引办理退票。TranslationTranslatethefollowingsentencesintoChinese:1.Norefundsorreplacementsareavailableforlostorstolentickets.2.Unusedvalidticketsthatcannotbevalidatedwillbereplacedwithidenticalticketsatnocharge.3.Defectivecardswillbereplaced，however，thosedamagedthroughmisurewillnot.4.Theappearanceofthetickethasn’tbeenchangedmuch.forexample,withoutfolding，rupturing，doodlingandsticking，theStoredValueTicketguaranteepaymentshouldberefundedtothepassenger.5.IftheremainingvalueontheStoredValueTicketcanbedetermined,thenthe