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一、选择题(旅游英语1-10题;补全对话11-18题;阅读理解19-25题;餐饮服务与管理26-45。每小题2分,共90分,每小题中只有一个选项是正确的)1.热水瓶()A.wardrobeB.curtainC.conditionerD.thermos2.旅游行程()A.arrangementB.marvelousC.requestD.itinerary3.合作()A.understandingB.wonderfulC.cooperationD.reasonable4.太极拳()A.westernboxingB.boxingC.shadowboxingD.martialarts5.接待员()A.receptionB.receptionistC.reservationistD.Attendant6.外宿房()A.EBB.SOC.VDD.LB7.入住登记表()A.exchangememoB.waitinglistC.turn-downserviceD.registrationform8.石窟()A.templeB.towerC.museumD.grotto9.收银员()A.cashierB.accountantC.bellboyD.chef10.客房部经理()A.housekeepingB.housekeeperC.chamberD.chambermaidDialogue-1(R-ReceptionistG-Guest)R:Goodafternoon,sir.MayIhelpyou?G:11.R:12.G:Ihavebeenwaitinginmysuitefornearlyhalfanhour,butonepieceofmybaggagehasn'tbeensentupyet.What'sthematter?R:Oh,I'mawfullysorry,sir.MayIhaveyournameandroomnumber,please?G:13.R:Thankyou,Mr.Bellow.Wouldyougivemesomefeaturesofyourbaggage?G:14.R:Isyourname-tagattachedtoit?G:Yes,ofcourse.R:Mr.Bellow,I'mafraidthatyoursuitcasehasbeenputatthewrongplace.Iwillasktheportertofinditandsendittoyourroomassoonaspossible.G:Allright.Butdon'tkeepmewaitingtoolong.A.Yes,youcancertainlyhelpmealot.B.Bellow.HenryA.Yes,youcancertainlyhelpmealot.B.Bellow.HenryBellow.Room606C.Sure,it'sjustanordinarymedium-sizedblacksuitcaseD.Excuseme,butwhatseemstobetheproblem,sir?Dialogue-2(R-RoomAttendantG-Guest)G:Doyouhaveatransformerformyhusband'selectricrazor?R:15.G:AndI'dlikeahairdryersometimetomorrow.R:16.G:Yes,Iremember.Whatisthehousekeepingextension?R:17.G:You'vebeeneversohelpful,thanks.A.WehavemanyarticlesonloantoA.Wehavemanyarticlesonloantoguests.Justrefertoyour“ServiceDirectory”B.Don'tmentionit.Goodnight,madam.AnddohaveaverypleasanteveningC.I'llsendoneupimmediatelyD.Justdial6,please.阅读理解19-25题(阅读下列短文,并根据文章内容选择最佳答案,讲所选答案的序号填在答题卡上)Passage1Themostpopularkindsofsnacksarehotdogsandhamburgers."Hotdog"isalsocalled“frank”(shorttermfor“frankfurter”)andthatisasortofsmokedsausage.“Hamburger”,whichisalsocalled“burger”,isapattyofbroiledchoppedbeef.Bothhotdogsandhamburgersareservedonbreadrolls.Butinrecentyears,ItalianPizzaandKentuckyFriedChickenarebecomingmoreandmorethefavoritevarietiesoffastfoodofthepeople.Togowithsuchfood,youmaychoosesomesaucesandvegetableswithoutextracharges.Veryoften,youwillfinddrugstoresservingcoffee,tea,otherdrinksandlightmeals,sometimesevenrathersquaremeals.Drugstoresareopenfromearlyinthemorningtilllateatnight,veryconvenientandinexpensive.Tipsaregenerallynotrequiredatcafeteriaswhereyouserveyourselves.Theyarenotrequiredatsnackbarsordrugstoreseitheralthoughmostpeopledoleavesomesmallchangeundertheirplates.Thenyouhavebarsand“cocktaillounges”.Herepeoplegathertodrinkandenjoythemselves.Barsandcocktailloungesaredarkerthanwhatyoumaybeaccustomedto.Therealcoholicdrinksareserved.Ifyoupreferyourdrinksatroomtemperature,besuretosay“noice”or“straightup".Americanslikemostoftheirdrinks“ontherocks”.Insomestates,peoplemustbeatleast21yearsoldtobeallowedtoenteranestablishmentthatservesalcoholicbeverages. Peoplewhoareyouthfulinappearanceshouldcarryproofoftheiragewhenenteringsuchestablishments.Choosethebestansweraccordingtothepassage.19.Whereisnotaplaceforfastfood?()A.Asnackbar.B.Adrugstore.C.Arestaurant.D.Acafeteria.20.Whatisthereasonforpeopletogotothe“cocktaillounges”?()A.Todrink“ontherocks”.B.Tohavetheirfavoritefastfood.C.Tohavedrinksatroomtemperature.D.Todrinkandenjoythemselves.21.WhatistheplacewhereAmericansusuallypaytips?()A.Asnackbar.B.Adrugstore.C.Arestaurant.D.Acafeteria.22.Whatisnotfastfood?()A.AhotdogB.AhamburgerC.An“ontherock”drink.D.KentuckyFriedChicken.Passage2Thefirsttruepieceofsportsequipmentthatmaninventedwastheball.InancientEgypt,aseverywhere,throwingstoneswasafavoritechildren'sgame.Butabadlythrownrockcouldhurtachild.Lookingforsomethinglessdangeroustothrow,theEgyptiansmadewhatwereprobablythefirstballs.Atfirst,ballsweremadeofgrassorleavesheldtogetherbyvines.Latertheyweremadeofpiecesofanimalskinsewedtogetherandfilledwithfeatherorhay.EventhoughtheEgyptianswerewarlike,theyfoundtimeforpeacefulgames.Beforelongtheyhaddevelopedanumberofballgames,eachwithitsownsetofrules.Perhapstheyplayedballgamesmoreforinstructionthanforfun.Ballplayingwasthoughtofmainlyasawaytoteachyoungmenthespeedandskilltheywouldneedforwar.Choosethebestansweraccordingtothepassage.23.TheballwasprobablyinventedbecauseA.throwingstonesoftencausedinjuriesB.throwingstoneswasnotfunC.gameswithstonesdidnothaverulesD.rocksweretooheavytothrow24.ThefirstballswereprobablymadeofA.animalskinsfilledwithrocksB.twistsC.bagsfilledwithhayorfeatherD.grassandleavestiedwithvines25.ThispassagesaysthattheEgyptiansplayedA.manydifferentgameswithballsB.manydifferentkindsofgamesC.onlyoneballgameD.differentgameswithsamerules餐饮服务与管理26-45题26.餐饮服务只能当次享用,过时则不能再使用,说明餐饮服务具有()A.无形性B.一次性C.直接性D.差异性27.轻托操作方法的第一个步骤是()A.装盘B.卸盘C.起盘D.理盘28.食用西餐开胃菜时的刀具是()A.正餐刀B.头盘刀C.牛排刀D.黄油刀29.西餐零点摆台要求装饰盘盘边离桌边约cm。()A.1B.2C.3D.430.将原料在汤中勾荧的烹调方法是()A.蒸B.炖C.烹D.烩31.早餐服务首先应完成的工作是()A.问茶开位B.餐前准备C.开餐服务D.清理台面32.大型宴会开始前15分钟左右摆上冷盘,可预先斟倒()A.白酒B.咖啡C.啤酒D.红葡萄酒33.西餐烹制时,表面焦黄,中间为红色生肉,装盘后血水渗出的牛肉的火候为()A.一成熟B.三成熟C.五成熟D.七成熟34.用多油、旺火或中小火使原料成熟的烹调方法是()A.烤B.焖C.炸D.煎35.西餐宴会服务时,客人用过头盘后上的第一道菜肴是()A.汤B.甜点C.鱼类D.肉类36.山西汾酒的香型属于()A.清香型B.浓香型C.酱香型D.米香型37.酒吧中,陈列酒品时需横放的是()A.白酒B.啤酒C.葡萄酒D.黄酒38.餐饮安全防范的重点区域是()A.餐厅B.宴会厅C.厨房D.咖啡厅39.酒店在岗培训的对象是()A.领班B.主管C.新员工D.老员工40.标志着中国古代烹调的最高水平。()A.地方菜B.官府菜C.宫廷菜D.素菜41.迎宾员准备好菜单,在开餐前分钟站在餐厅门口指定位置,恭候客人的到来。()A.2B.5C.10D.1542.从开始为客人服务调味酱油或者醋。()A.主人B.主宾C.女主人D.女主宾43.分让拔丝菜肴必须配以()A.热开水B.冷开水C.甜酱D.餐勺44.分让鸡、鸭等整形类菜肴时,要按鸡、鸭类菜肴的来进行分割或分派,要保证形状完整和均匀。()A.部位B.身体结构C.顺序D.服务方式45.可以不经陈酿直接装瓶销售。()A.威士忌B.白兰地C.特基拉D.朗姆酒二、判断题(旅游英语46-55题;餐饮服务与管理56-65题;每小题1分,共20分,每小题A选项代表正确,B选项代表错误)46.Awalk-inguestisacustomerwhocomeswithoutroombooking.()47.Wealwayssayservicefirstandprofitforemostinhotelindustry.()48.Mostoftheinformationaforeignguestshouldfillintheregistrationformisfoundinhisorherpassport.()49.ItmakesnodifferencebetweenWushuandyoga.()50.ChineseKongfuisveryhelpful.()51.Eachplayerisallowedtobowltwoballsineachframe.()52.Inordertohandleacomplaint,theguideshouldremaincalm,politeandresponsible.()53.Listencarelesslyisthekeytohandleacomplaint.()54.Asaguide,youshouldcheckbackwiththegueststoseeiftheirproblemsareactuallysolvedtotheirsatisfaction.()55.Youshouldgivesomeexplanationstoyourguestswithoutfeelings.()56.餐桌、餐具是使餐饮服务易于实现的产品。()57.客前烹制是一种能渲染气氛、体现水准、促进销售的服务方式。()58.中餐厅的主题选择决定了餐厅的个性和特色,装饰和布置都以此为中心。()59.美式菜被公认为西餐的代表。()60.西餐午餐、晚餐服务中最先食用的菜肴使用的餐具放在最外侧。()61.五粮液产于四川省泸州市,是以高粱为主要原料的浓香型白酒。()62.菜单需要说明菜点的规格与对应的价格,如例份(小份)、中份、大份、个、盅、碗、克、条和只等对应的价格。中餐菜单小份一般供2~4人用,中份供4~6人用,大份供8~10人用。()63.情感激励、目标激励、成长激励、奖金激励和榜样激励都属于精神激励的范畴。()64.服务质量是饭店生存和发展的基础。()65.餐饮部库房的钥匙一旦丢失,为不影响物品的领用,应及时配制。()旅游英语(40分)三、选词填空(每小题2分,共20分。请用方块内所给的词或词组补全句子,并将其适当形式填在相应的位置)makehousekeepingmakehousekeeping d
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