日本商务礼仪中英文版课件

Japanese

Business

EtiquetteChinese

and

English

EditionCourseware$number{01}目•

Introduction•

BusinessMeetingsand•

Businessoccurrencesand01IntroductionThe

definition

and

importance•

Definition:

Japanese

business

etiquetterefers

tothenorms

and

rulesthat

shouldbe

followedin

the

business

environmentto

ensure

smoothcommunication,

cooperation,

and

successin

business

transactionsItincludes

behaviors,

communication

methods,

and

cultural

differencesin

the

Japanese

business

culture•

Importance:In

today's

global

business

environment,

effectivecommunication

and

cooperationareessential

for

successUnderstanding

and

observingJapanese

business

etiquettes

canhelpforeignbusiness

people

avoidmisunderstandings

and

conflicts,establishgood

relationships

with

Japanese

partners,

and

promotebusiness

cooperationand

developmentIt

isalsoan

important

factorinensuringthat

business

transactions

run

smoothly

and

successfullyThe

Basic

Framework

of

Japan•

Language

barriers:

Although

many

Japanese

businesses

canspeakEnglish,

language

barriers

still

existItisnecessary

tounderstandJapanese

business

language

and

avoidusingwords

that

may

beinterpretedas

essential

or

unsatisfactory•

Hierarchy

and

seniority:

The

Japanese

placehas

great

importance

onhierarchyand

seniority

When

communicating

withJapanesebusinesses,it

is

necessaryto

show

respect

for

their

rank

and

positiontomaintaingood

interpersonal

relationships•

Group

orientation:

The

Japanese

havea

strongsense

of

grouporientationThey

valueteamwork

and

cooperation,

and

they

oftenprioritizetheinterests

of

the

group

over

their

own

interests

WhendealingwithJapanese

businesses,itisnecessary

toexamine

their

teamorientationand

avoidactions

that

may

damage

theinterests

of

thegroupBusiness02communication

and

excLanguage

and

non-verbal

communicationVerbal

communicationClearanddecidelanguage,avoidanceofcolloquiallanguage,useofpoliticallanguageNon

verbal

communicationBodylanguage,socialexpression,eyecontact,handshakeBusiness

Telephone

EtiquetteGreetingUseawarmandfriendlymeeting,avoidsoundingtooformalorrobotic123Voice

toneMaintainapleasantandprofessionaltone,avoidsoundingtoocasualorindependentMessage

leavingBeclearanddecidewhenleavingamessage,includingallnecessaryinformationBusiness

email

etiquetteSubject

lineBody

contentBeclearandagreeinthebodycontent,avoidusingcolloquialClearanddecidesubjectlinethataccuratelyreflectsthecontentoftheemaillanguageorinappropriatelanguage01020304SalutationClosingUseappropriatesales,suchas"Dear"or"Hello",avoidusingUseappropriateclosing,suchas"Bestwishes,"avoidusinginappropriatelanguageinappropriatelanguageBusiness

Meetings

andNegotiations03Business

Meeting

Etiquette•

KnowingtheappropriateetiquetteforbusinessmeetingsisessentialforsuccessItensuresthatallpartiesinvolvedarecompatible,respected,andunderstoryBusiness

Meeting

EtiquetteThefirstruleofbusinessmeetingistobeontimeThisdemonstratesrespectforothersandtheirtimeIfyouarerunninglate,itisessentialtocontactthemeetingorganizerorhostassoonaspossibleTheymayneedtorescheduleorprovideanupdatetotheotherattendeesArriveatthemeetingpreparedandwithaclearunderstandingoftheagendaThisshowsthatyouvalueothers'timeandareseriesaboutyourparticipationBusiness

negotiation

skills

and

techniques•

Successfulbusinessnegotiationsrequireacombinationofbothskillsandtechniques•

Thefirststepinanynegotiationistopreparewellbyresearchingtheotherparty,understandingtheirposition,andformulatingaplan•

EffectivecommunicationskillsarecriticalinanynegotiationThisincludesactivelistening,askingprobingquestions,andprovidingclearanddecisionanswers•

Itisessentialtoretaincall,cool,andcollectedduringanegotiationLosingyourtemplateorbecomingemotionalcaninfertheprocessanddamageyourreputationBusiness

Banquet

EtiquetteWheninvitedtoabusinessbanquet,itisessentialtodressappropriatelyandfollowtheevent'sprotocolBusinessbanquetsareanessentialpartofmanyWhenbeingintroducedtoagroupofpeople,itisimportanttoshakeeveryone'shandandmakeeyecontactThisdemonstratesrespectandawillingnesstoengagewithotherscultures,providinganopportunityforsocializationandnetworkingBusiness

occurrencesand

events04Business

Meeting

EtiquetteMeeting

preparationAttendeesshoulddriveatthemeetingroom10minutesearly,reviewthemeetingmaterials,andconfirmthemeetingscheduleSeating

arrangementThehostshouldgreettheguestsandseatthemfirstForroundtables,thehostshouldsitinthecenter,fixingtheguestsMeeting

openingThehostshouldopenthemeetingwithanopeningspeech,statingthepurpose,schedule,rules,andlanguageofthemeetingBusiness

Meeting

EtiquetteAgenda

reviewThehostshouldreviewtheagendawiththeguestsandseektheiropinionsandsuggestionsProposal

and

discussionEachguestshouldpresenttheirproposalsandideasinorder,withaclearstatementoftheircontent,background,purpose,andimplementationmethodsDuringdiscussion,guestsshouldfocusoneachother'sopinionsandsuggestionsBusiness

Meeting

EtiquetteVotingIfnecessary,thehostshouldconductavoteoneachitemoftheagendaThevotingresu