【MOOC】商务英语-深圳信息职业技术学院 中国大学慕课MOOC答案

【MOOC】商务英语-深圳信息职业技术学院中国大学慕课MOOC答案Unit1单元测试1、【单选题】Asabusinessassistant,youneedgood_________skills.本题答案：【communication】2、【单选题】Asateaching/trainingassistant,youneedthe_________andplanningskills.本题答案：【instructional】3、【单选题】Asabusinessassistant,youneed_______.本题答案：【astrongcustomerserviceorientation】4、【单选题】Asateaching/trainingassistant,youneed_______.本题答案：【subjectknowledge】5、【单选题】Asabusinessassistant,youneed_______.本题答案：【excellentandactivelisteningskills】6、【单选题】Thepurposeofaresumeis_________.本题答案：【totellthereaderbrieflyaboutanumberofpointsofyourself】7、【单选题】Youneeda_________inyourresumetoholdyourreader’sattention.本题答案：【profile】8、【单选题】Theprofileusuallyconsistsof30to50wordstohighlightyourmain______andexperience.本题答案：【skills】9、【单选题】Togetreadyforthejobinterview,youneed_______.本题答案：【researchthecompanybeforethejobinterview】10、【单选题】It'simportanttoalwayshaveonegood________towear.本题答案：【suit】11、【单选题】UsetheInternettofindinformationaboutthecompany,its___________,andthejobsthecompanytypicallyhiresfor.本题答案：【management】12、【单选题】Thesafestandardinterviewclothingformenis___________.本题答案：【theclassicdarkbusinesssuit】13、【单选题】Inajobinterview,thesuitcanbewornwith_______.本题答案：【awhitedressshirt】14、【单选题】Forwomen,classic_________orneutralcolorpumpsareappropriateforanyjobinterview.本题答案：【black】15、【单选题】Duringtheinterview,alwaysfocusyourvisionon_________toshowyourrespectandattention.本题答案：【theinterviewer】16、【多选题】Asabusinessassistant,yourjobresposibilitiesincludetheusual_________（办公室事务）anddealingwiththe________（消费者需求）.本题答案：【officework#customers’needs】17、【多选题】Theskillsandqualitiesabusinessassistantneedsare:good_________（沟通）skills,_________（灵活性）,astrongcustomerserviceorientation,excellentandactivelisteningskills,andtheabilitytorespondtothecustomerinaconciseandeasilyunderstoodmanner.本题答案：【communication#flexibility】18、【多选题】Asateaching/trainingassistant,thefollowingskillsandqualitiesarewhatyouneed:theinstructionaland________（备课）skills,theabilitytomanagetheclassroom,introducediscipline,andbuildgoodrelationshipswithboththestudentsandparents,andthe_________（学科）knowledgeandtheskilltointegratetechnologyintothelessontoenhancelearning.本题答案：【planning#subject】19、【多选题】Thecoreteachercompetenciesrequiredforsuccessfulteachingalsoincludecompetenciesorbehaviorssuchas__________（解决问题能力）andjudgment,__________（适应能力）andhighenergylevels.本题答案：【problem-solving#adaptability】20、【多选题】Thegoalofaresumeisnottogetyouajobortowinyoua_________（合同）,buttogetyouan__________（面试）ormeeting.本题答案：【contract#interview】21、【多选题】Aprofileisthebanner_________（标题）ofyourresume,whichsummarizesyourmain_________（卖点）.本题答案：【headline#sellingpoints】22、【多选题】Practiceinterviewingbyhavingafriendorfamilymemberrunthrough_________________（典型的问题）withyou.本题答案：【typical#questions】23、【多选题】Printoutextracopiesofyour_________（简历）andanyother___________（证书）youwanttoshowtotheemployer.本题答案：【resume#certifications】24、【多选题】Inajobinterview,thecolorofyourtieshouldbe________（更暗）thanthecolorofyourshirtandavoidatiethatistoo________（鲜艳的）.本题答案：【darker#bright】25、【多选题】Avoid_________（短的）skirts.Thehemofyourskirtshouldfalljustaboveoronyour_______（膝盖）soyoucansitcomfortably.本题答案：【short#knees】Unit2单元测试1、【单选题】Exhibitionsareveryimportant_____opportunitiesforcompanies.本题答案：【promotional】2、【单选题】WhichofthefollowingisNOTthebenefitsofattendingatradeshowsforacompany?本题答案：【Travelaroundtheworldtobroadenone’shorizon】3、【单选题】IfbabytoysareyourmajorproductsandyourcompanywantstoexplorethemarketintheUnitedStates,whichofthefollowingtradeshowisthemostsuitableonetoattend?本题答案：【NewYorkBabyShow】4、【单选题】Organizingyourparticipationforatradefairisveryimportantto___thatthetradefairisasuccess.本题答案：【ensure】5、【单选题】WhichofthefollowingisNOTtrueasforthepreparationsforattendingatradeshow?本题答案：【Alltheexhibitorsshouldpreparesamplestobetakentothefair.】6、【单选题】Makesureallthepromotionalmaterialsfortradeshowsshouldbe_____designed.本题答案：【professionally】7、【单选题】Whichofthefollowingshouldbepreparedbeforeattendingatradeshow?本题答案：【Howtohandabrochureand/orsampletoeveryvisitorofthestand?】8、【单选题】Thequalifiedtradeshowstaffshouldbeknowledgeableaboutthecompanyandtheproducts,______proactiveand______aboutattendingthetradeshow.本题答案：【motivated;enthusiastic】9、【单选题】WhichofthefollowingisNOTtheappropriatetradeshowetiquettes?本题答案：【Chatwithotherboothstaffandignorethecomingvisitors】10、【单选题】______bodylanguagelikeslouchingorleaningondisplaysandcrossingarmsarenotallowedinatradeshow.本题答案：【Uninviting】11、【单选题】Whichofthefollowingboothtypeissuperiorinlocationandcanattractmostofthevisitors?本题答案：【Islandbooth】12、【单选题】WhichofthefollowingisNOTtrueasforthepreparationofproductsbeforeattendingatradeshow?本题答案：【Oneshouldprepareaformalsuit.】13、【单选题】WhichofthefollowingisNOTthepromotionalmaterialsforatradeshow?本题答案：【businesscards】14、【单选题】Arrange____freightforwarding,deliveryandclearanceofthesamplesandpromotionalmaterialsarealsoimportant.本题答案：【for】15、【单选题】Don’tforgetto____flightticketsandothertravelarrangements.本题答案：【book】16、【多选题】Tradeshowsbringthousandsofbuyersandsellersinoneplaceinashortspanoftime,thusitisaverypowerful_____________(营销手段).本题答案：【marketing#medium】17、【多选题】Youneedtopreparethepromotionalmaterialssuchasbrochure,______(产品目录册),flyers,__________(价格表)andpostersetc.本题答案：【catalogue#pricelist】18、【多选题】Preparefor________________(与客户互动)isalsothekeytothesuccessofattendingatradeshow.本题答案：【customer#interaction】19、【多选题】Theboothstaffarethebrandfaceofthecompany,whattheydo,sayorevenconveywiththeir_____________(肢体语言)canreflectbackontheentirecompanyasawhole.本题答案：【body#language】20、【多选题】______(态度)isoneofthemostimportanttradeshow_______(礼仪).本题答案：【Attitude#etiquettes】21、【多选题】Professionalpersonalgroomingcanhelptoleaveagood___________(第一印象)onthetradeshowvisitors.本题答案：【first#impression】22、【多选题】Goodpersonalqualityandprofessionalbehavioratthetradeshowhelpstoattractmorevisitorsandmakethe________(展会)a_______（成功）.本题答案：【exhibition#success】23、【多选题】Before__________(申请)abooth,weneedtodecideontheobjectivefirst.本题答案：【applying#for】24、【多选题】Inpreparingforanexhibition,weneedtobeclearofthe__________(核心信息)thatwehopetocarryoverthestandvisitors.本题答案：【core#message】25、【多选题】Preparea________(演讲、展示)isalsoveryimportantbefore_______(会见)thecustomers.本题答案：【presentation#meeting】Unit3单元测试1、【单选题】Theroastbeeflooksgood.Letmehavea().本题答案：【slice】2、【单选题】AsaChinesetradition,youcannot()afishduringameal.本题答案：【flip】3、【单选题】Haveyoufinalizedthe()fortomorrow’smeeting?本题答案：【agenda】4、【单选题】whydotheyalways()meetingsforFridayafternoon?Itistheworsttime.本题答案：【check】5、【单选题】OK,that’sallfortoday.Thenext()meetingwillbethefirstweekofthemonth,asusual.本题答案：【urgent】6、【单选题】who’sgongingtotake()fortoday’smeeting?本题答案：【minutes】7、【单选题】I’msorryIcan’t()themeetingtomorrow;I’moutoftheofficeallday.本题答案：【attend】8、【单选题】Wecan’t()themeetinginthisroom;it’snotbigenough.本题答案：【hold】9、【单选题】Theproblemisn’treallyour().本题答案：【fault】10、【单选题】Thedelayis()toproductionproblemsatthefactory.本题答案：【due】11、【单选题】YourbikewasorderedthelastweekinMarch,and()wasexpectedthelastweekinMarch.本题答案：【delivery】12、【单选题】Iwouldliketo()thereservationofonedoubleroomfor21st-22ndApril.本题答案：【confirm】13、【单选题】Slurping()isconsideredacourtesyinJapanbutnotinothercountries.本题答案：【aloud】14、【单选题】Pleasenotethatyoumustpresentthesame()cardonarrivalatthehotel.本题答案：【credit】15、【单选题】Thepersonwhocleansyourroomiscalleda()maid.本题答案：【chamber】16、【多选题】Pleasefastenyourseatbeltsfor______________（起飞）.本题答案：【take#off】17、【多选题】Passengersin______________（商务舱）canboardnow.本题答案：【business#class】18、【多选题】Pleaseshowyour____________（登机牌）onrequest.本题答案：【boarding#pass】19、【多选题】Tocalla____________（空乘）,pleasepressthebuttonaboveyourhead.本题答案：【flight#attendant】20、【多选题】FlightstoLondon:please_____________（办理登机手续）atdesks12-16.本题答案：【check#in】21、【多选题】Youmust____（不）leaveyour_______（行李）unattendedatanytime.本题答案：【not#luggage】22、【多选题】Youcanreceivearefundofthe___________（机票价格）.本题答案：【ticket#price】23、【多选题】Couldyou_____（发）mean_____（电邮）withthebookingdetails?本题答案：【send#email】24、【多选题】You’retoolatetocheckinnow.The______（航班）isalready______（登机）.本题答案：【flight#boarding】25、【多选题】Youcan____（预定）inadvanceoryoucan____（购买）aticketontheday.本题答案：【book#buy】Unit4单元测试1、【单选题】_______istheprocessoflettingconsumersknowwhytheyshouldchooseyourproductorserviceoverthoseofyourcompetitors’.本题答案：【Marketing】2、【单选题】Toeffectivelymarketaproductorservice,it'simportanttoidentifywhat_____itfromcompetingproductsorservices.本题答案：【differentiates】3、【单选题】_______isimportanttoconsiderwhendeterminingareasofdistribution.本题答案：【Thetypeofproductsold】4、【单选题】Thesalepriceoftheproductreflectswhatconsumersare____topayforit.本题答案：【willing】5、【单选题】Determinationofthebestmediumstocommunicatethemessageanddecisionsaboutthe______ofthecommunicationalsoareimportant.本题答案：【frequency】6、【单选题】______istheprocessofactuallyconvincingsomeonetobuyfromyourbusiness.本题答案：【Sales】7、【单选题】Salesofteninvolvessomelevelofinterpersonal______thatpersuadesaleadtobecomeacustomer.本题答案：【interaction】8、【单选题】Toconvinceprospectivebuyers,customers,andinvestors,youneedtomakeyourpresentationsoundmore________.本题答案：【professional】9、【单选题】EachyearNikesponsorsmanyexcellentathletesandsportsteamsaroundtheworld,withthehighly_______trademarksof“Justdoit”andtheswooshlogo.本题答案：【recognized】10、【单选题】Ourfactorycoversatotalareaof20000_______with5000staffmembers.本题答案：【squaremeters】11、【单选题】Ourdishwashersareapprovedasbeingsoundefficient-helpingtoreduceunnecessary________.本题答案：【noisepollution】12、【单选题】Bepreparedtolistentothe_______andtakenotesofcommentssoyoucanusetheirfeedbacktoimproveorrefinefuturepresentations.本题答案：【audience】13、【单选题】It'sworthhiringsomeonetocreateawebsitethatismodern,attention-grabbing,and_______.本题答案：【mobilefriendly】14、【单选题】Youwillwanttoconsidervariousemailliststhat______tothespecificneedsofeachindividual.本题答案：【cater】15、【单选题】Ifyou_____these5digitalstrategies,youcouldbeonyourwaytocreatingaconcreteinternetmarketingstrategythathelpsyoubringsinmorecustomersandretainnewones.本题答案：【employ】16、【多选题】Forabusinessto“sellssomethingtosomeone”thebusinessmusthavetheright___,intherightplace,andfortheright____.本题答案：【product#price】17、【多选题】Marketingprofessionalsneedtoconsidercostsrelatedtoresearchanddevelopment,_______,marketing,and________—otherwiseknownascost-basedpricing.本题答案：【manufacturing#distribution】18、【多选题】Jointmarketingcampaignsalsoarecalledapromotionalmix.Activitiesmightinclude_______,salespromotion,________,andpublicrelations.本题答案：【advertising#personalselling】19、【多选题】Strongsalestechniquesarevitaltodrivingbusiness___and____.本题答案：【revenue#growth】20、【多选题】Ourmainproductsaresilkgarments,forboth_____and______markets.本题答案：【domestic#overseas】21、【多选题】Thesellerprovidesfreedoor-to-doorinstallation,one-yearwarrantyfor________andthree-yearwarrantyfor_________.本题答案：【thewholemachine#themainparts】22、【多选题】Onceasalespersongetanideaofwhatcustomersarelookingforina___or____,he/shecanadjusthis/hersalespitchaccordingly.本题答案：【product#service】23、【多选题】TheSAFCOdeskis48incheswide，27inches____andabout30inches____.本题答案：【deep#high】24、【多选题】Searchengine_____and______arepartofwhathelpsmakeyourbusinessappearhigheronalistofsearchengineresults.本题答案：【marketing#optimization】25、【多选题】Yourblogbecomessomewhereyoucanoffer______,sharebitsofinformation,andreally____withyourcustomers.本题答案：【advice#connect】Unit5单元测试1、【单选题】InUnit5,wewilldealwith4majorstepsinthebusinessnegotiation:pricenegotiation,paymentterms,shipmentandthe__________.本题答案：【contract】2、【单选题】Whatstrategyisadoptedbytheexporter?__________“IfIwereinyourplace,Iwouldconsidernotonlythepricebutalsothequality.Wehadaclosestudyofthelatestmarketandfoundthattherawmaterialofourskirts-silkissuperiortothatofotherbrands.”本题答案：【Qualityisthebestpolicy.】3、【单选题】Whatstrategyisadoptedbytheexporter?__________“Thepriceisbasedonthenumberofunitsthatyouorder.ThebestwecandoistoofferyouaunitpriceofUSD1.85ifyoucanincreasethequantityupto3,000units.”本题答案：【Thelowerpriceisofferedforthelargerquantity.】4、【单选题】Whatstrategyisadoptedbytheexporter?__________“PleasenotethatthepriceofrawmaterialshasrisensharplyfromUSD100peryardtoUSD130recently.”本题答案：【Emphasizetherisingcost.】5、【单选题】Whatstrategyisadoptedbytheexporter?__________“Sorry!Weareunabletocutthepricebecausethereislittleprofitmarginleft.However,wewillprocessthedeliveryasearlyaspossibletomakesuretheproductsarrivebeforetheChristmasshoppingseasonstarts.”本题答案：【Meeteachotherhalfway.】6、【单选题】WhichtypeofT/Tfollowstheprincipleofpaymentfirstandshipmentafterwards?__________本题答案：【fullpaymentinadvance】7、【单选题】Whichofthepaymenttermsisthesafestone?__________本题答案：【L/C】8、【单选题】Whichofthefollowingpaymenttermsistheeasiesttohandle?__________本题答案：【T/T】9、【单选题】Intermsoffee,whichofthefollowingpaymenttermsisthecheapest?__________本题答案：【T/T】10、【单选题】Whichshippingdocumentistheofficialcontractbetweentheshipperorownerofgoodsandthefreightcarrier?__________本题答案：【billoflading】11、【单选题】Whichshippingdocumentisalistofgoodsinformationdetailneededfortransportationpurpose?__________本题答案：【packinglist】12、【单选题】Whichshippingdocumentisadocumentrequiredbycustomstodeterminetruevalueoftheimportedgoods,forassessmentofdutiesandtaxes?本题答案：【commercialinvoice】13、【单选题】Inbusinessnegotiation,whichofthefollowingsentencecanbeusedtocheckthecontractclauses?__________本题答案：【Wouldyoupleasecheckitandseeifitcontainsallthemainpointswehaveagreeduponduringnegotiations?】14、【单选题】Inbusinessnegotiation,whichofthefollowingsentencecanbeusedtoconfirmothertermslikepaymentterms?__________本题答案：【Ithinkalltheotheritemsarestrictlyinconformitywiththetermsweagreedon.】15、【单选题】Whichofthefollowingdocumentsisnottobepreparedbytheseller?__________本题答案：【PO】16、【多选题】Beforesigningthecontract,boththeexporterandtheimporterwillnegotiateonthespecifictradetermssuchas__________（价格）,quantity,__________（支付条款）,packaging,shipment,insurance,inspectionandsoon.本题答案：【prices#paymentterms】17、【多选题】The5strategiesforbusinessnegotiationsincludethe__________（好质量）,lowerpriceforthelargerquantity,emphasisontherisingcost,changingthe__________（包装方式）andmakingconcessions.本题答案：【goodquality#packagingmethod】18、【多选题】Wehavetomakethepreparationsinadvance.Forexample,weshouldfullyunderstandthe__________（优势和劣势）ofthecustomer,hisneeds,thepricewecanoffer,__________（竞争对手价格）inthesamelineofbusiness.本题答案：【advantagesanddisadvantages#thepriceofthecompetitors】19、【多选题】Fourmethodsofpaymentarepopularintheinternationaltrade:__________（电汇），D/P,D/Aand__________（信用证）.本题答案：【T/T#L/C】20、【多选题】Forsmallorders,__________（电汇）istheprimarychoicewhileforthebigorders,__________（信用证）isthefirstchoice.本题答案：【T/T#L/C】21、【多选题】Fornewcustomers,__________（信用证）isthebetterchoicewhileforoldones,__________（电汇）isthebestchoicefollowedbyD/PorD/A.本题答案：【L/C#T/T】22、【多选题】Thereare5majortypesofshippingdocumentsyouneedforinternationalshipping:__________（提单）,packinglist,commercialinvoice,__________（保险单）andcertificateoforigin.本题答案：【billoflading#insurancepolicy】23、【多选题】Thebillofladingusuallyincludesthebasicinformationoftheshipperandtherecipient,a__________（描述）ofthegoodsalongwithquantitiesand__________（总重量）.本题答案：【description#totalweight】24、【多选题】Both__________（销售合同）and__________（形式发票）functionasthedocumentstoconfirmtheorder.本题答案：【S/C#PI】25、【多选题】Generallyspeaking,7kindsofinformationareincludedinatypicalS/C:exporter'sinformation,importer'sinformation,S/Cinformation,__________（产品细节）,bankaccountinformation,notesforimporterand__________（签名）.本题答案：【productdetails#signatures】Unit6单元测试1、【单选题】Thefirststeptodealwithcustomer’scomplaintisto______.本题答案：【listen】2、【单选题】Youcan______backtothecustomerwhatthey'resayingtoshowthatyoureallyunderstandwhattheysaid.本题答案：【repeat】3、【单选题】Youcanusethestructure“_______________”torepeatthecustomer’squestions.本题答案：【Whatyou’resaying】4、【单选题】Whatisthebestwaytoapologize?本题答案：【I'msorryyou'vehadabadexperience.】5、【单选题】Whatistheappropriatewaytosaythankyou?本题答案：【Weappreciateit.】6、【单选题】HowtodealwithMr.Know-it-all?本题答案：【Stayprofessional.】7、【单选题】VacationatDisneyWorldisgoingtobeaonce-in-a-lifetime__________forus.本题答案：【experience】8、【单选题】Whenthecustomergetsveryangry,andmaybetheystartswearing.Don'tget______.本题答案：【upset】9、【单选题】Iamreallysorry.Iunderstandyoursituationisvery__________rightnow.本题答案：【tough】10、【单选题】Thebestwaytohandleanangrycustomeristoletthem______out.本题答案：【vent】11、【单选题】Remember,angrycustomersarenotblamingyou;theyareblamingthecompanysodonottakeanything____________.本题答案：【personally】12、【单选题】Inthisageofautomationandinstantgratification,alittle______________goesalongway.本题答案：【personalization】13、【单选题】You'retellingcustomersthatyoucarethattheyknowhowtouseyourproductandtheycanalsolearnsomethingnewby______.本题答案：【tutorials】14、【单选题】Delightingyourcustomersisa__________aspectofyourbusinessgrowingbetter.本题答案：【critical】15、【单选题】Everyoneloves__________.本题答案：【freestuff.】16、【多选题】WhatdoesLASTstandforincustomerservice?L:ListenA:__________S:____________T:Thank本题答案：【Apologize#Solve】17、【多选题】Ifyoudon’tknowwhattodo,youcantellthembysaying:I'mnot______（把握）howtoresolvethissituation.Letme______（确认）withmymanager.本题答案：【sure#check】18、【多选题】Mr.One-wordisusuallyjust______（沉默的）butalso________________（注重细节的）.本题答案：【silent#detail-oriented】19、【多选题】MissTalkativeisusuallyjolly,______（友好的）,andoverly______（精力充沛的）.本题答案：【friendly#energetic】20、【多选题】Forverificationpurposes,canIgetyour___________（名字）and___________（出生日期）,please?本题答案：【name#birthdate】21、【多选题】Customerdelighthappenswhenyou___________（使某人惊喜）acustomerby___________（超越）expectations.本题答案：【surprise#exceeding】22、【多选题】Delightingcustomersusuallyhappensthroughtheuseof___________（礼品）,___________（奖赏）,communication,andwiththehelpofyourteam.本题答案：【gifts#respect】23、【多选题】Byestablishingareferralprogramthatoffersdiscounts,points,orfreebiestopeoplewhohelpdrivenewcustomersyourway,you’rereallyhittingtwo______withone______.（一石二鸟）本题答案：【birds#stone】24、【多选题】Youcangiveyourcustomersavarietyoftutorialsvia______（邮件）or______（社交媒体）.本题答案：【email#socialmedia】25、【多选题】Writingahandwrittencardisapowerfulwaytoexpressyour_____________（感激之情）fortheirbusinessandit’sagreatwaytomakeagoodfirst_____________（印象）onyournewestcustomers.本题答案：【appreciation#impression】期末考试1、【单选题】Thesafestandardinterviewclothingformenis___________.本题答案：【theclassicdarkbusinesssuit】2、【单选题】Duringtheinterview,alwaysfocusyourvisionon_________toshowyourrespectandattention.本题答案：【theinterviewer】3、【单选题】Organizingyourparticipationforatradefairisveryimportantto___thatthetradefairisasuccess.本题答案：【ensure】4、【单选题】Thequalifiedtradeshowstaffshouldbeknowledgeableaboutthecompanyandtheproducts,______proactiveand______aboutattendingthetradeshow.本题答案：【motivated;enthusiastic】5、【单选题】Whichofthefollowingboothtypeissuperiorinlocationandcanattractmostofthevisitors?本题答案：【Islandbooth】6、【单选题】Thedelayis_______toproductionproblemsatthefactory.本题答案：【due】7、【单选题】Thepersonwhocleansyourroomiscalleda_____maid.本题答案：【chamber】8、【单选题】Toeff