当代商务英语听说教程1（第二版）课件：Could you do me a favor

CouldyoudomeafavorPart1PracticalListening&Speaking

A.WordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleftcolumn.Listenandcheckyouranswers,andthenfollowtherecording.A.WordstudyroutinetechnicalservicescollectsparepartsgetintouchwithrawmaterialsarrangingaccommodationITDepartmentonsickleaveE-BusinessDepartmentcallonInternetpunctuationadvertisesalesliteratureA.Wordstudy1)We________ourproductsinthenewspapers.2)Youcanfindeverythingonthe_______.3)The__________________inourcompanyisinchargeofthesalesontheInternet.4)The____________solvescomputerproblemsforeveryoneinthecompany.5)I’dliketo_____youifyouarefreetomorrowmorning.6)Wehavetobuysome__________forthismachine.Otherwiseitwon’twork.7)Weprovideexcellent_______________forourcustomers.advertiseInternetE-BusinessDepartmentITDepartmentcallonsparepartstechnicalservicesA.Wordstudy8)Without__________,wecan’tstartproduction.9)Doyouthinkyoucould______Mr.Leeattheairportthisevening?10)Couldyousendusyour____________?We’dlikemoreinformationaboutyourproducts.11)Payattentiontoyour_________whenyouarewritingareport.12)Sheis_________today.Shewon’tbebackuntilthisFriday.13)Please____________meanytimeifyouhaveanyquestions.14)Wouldyoumind____________________forMr.Peterson?15)Idon’tlikethe______work.It’sgettingboring.rawmaterialscollectsalesliteraturepunctuationonsickleavegetintouchwitharrangingaccommodationroutineB.FunctionallisteningSue:Hi,Ben.Doyouthinkyoucoulddomesomefavors?Ben:Oh,sure.Whatwouldyoulikemetodo?Sue:Well,firstofall,canyousendthisreporttoourFrenchoffice?Ben:OK,doyouwantmetofaxit,1)_______________?Sue:Oh,fax,Ithink.Now,let’ssee,thenwouldyoumindarrangingaccommodationforMr.Bright?HeneedsitforThursdaynight.Ben:Thursdaynight,sure.2)_________________?Sue:Mm,that’sright.Oh,thencouldyougetintouchwithShellyinBostonafterlunchandaskhertocallmetomorrow?Ben:OK.Noproblem.TaskOne(Askingforroutineandspecialfavors):Listentotherecordingandfillintheblanks.orsenditbymailHiltonHotelasusualB.FunctionallisteningSue:Andasyouknow,Helenisonsickleavethesedays.Iwaswondering3)_______________Mr.Petersonattheairporttomorrowmorning.Ben:Sue.I’msorry.I’mafraidIcan’t.Ihavetocallonaclienttomorrowmorning.Sue:4)_________________________________andpunctuationinthesalesliteraturethismorningifIbringitovertoyou?Ben:Sorry.I’mafraidIwon’tbeabletodothat.I’vegottofinishthisreportby12o’clock.Sue:Oh,well,5)_________.ifyoucouldcollectWoulditbepossibletocheckmyspellingnevermindB.Functionallistening1)TechnicalServicespeopledealwithcustomerproblems.2)ThePurchasingDepartmentisresponsibleforbuyingthingsforthecompany.3)TheITDepartmentdealswithtechnology.4)TheE-BusinessDepartmentsolvestheInternetproblem.TaskTwo(Talkingaboutdepartments):Listentotherecordingandcheck(√)TrueorFalse.TrueFalse√√√√C.LanguagecheckTaskOne:AskingforroutinefavorsF:Pleasefinishthereport.Ineeditby3p.m.M:Canyou____10copiesofthis?F:I’dlikeyoutodealwiththisreport.M:CouldyousendthistoourGerman______?Workwithyourpartnertocompletethefollowingconversations.Thenlistenandcheckyouranswers.makebranchC.LanguagecheckTaskTwo:Askingforspecialfavors★

AcceptingtasksF:Doyou____youcoulddomeafavor?M:Sure.F:_____youpleasecheckthepunctuationforme?M:Yes,certainly.F:Wouldyou____changingthecolorofthedesign?M:No,notatall.I’llchangeitnow.F:Woulditbe_______foryoutomeetmeattheairport?M:Noproblem.thinkWouldmindpossibleC.Languagecheck★

DecliningtasksF:Iwas________ifyoucouldattendameetingnextweek.M:I’msorry.I’mafraidIcan’t.I’llbe__abusinesstripnextweek.F:Couldyoupleaseworkovertimetofinishthisreport?Iwould_________itifyoucoulddothat.M:I’msorry.I’mafraidIhavetoknockoffontime.I’vegottoattendmywife’sbirthdaypartythisevening.F:Couldyoupleasewritetheweeklyreportforme?Iwouldbe______ifyoucoulddothat.M:I’msorry.I’mafraidIwon’tbeabletodothat.Ihavetoleave____todaytoseeadoctor.wonderingonappreciategratefulearlyC.LanguagecheckTaskThree:TalkingaboutdepartmentsF:What____theTechnicalServicesDepartmentdo?M:Theydealwithcustomerproblems.F:WhatdoestheE-Business_________do?M:TheyareinchargeofthesalesontheInternet.F:Whatarethe____________ofthePurchasingDepartment?M:Theyareresponsibleforbuyingeverythingthecompanyneeds.doesDepartmentresponsibilitiesD.ControlledpracticeAskforsomeroutinefavorsandspecialfavorsfromyourpartner.Worktogethertomakeadialoguebasedonthefollowingflowchart.Listentotherecordingofamodelanswer,andthenfollowit.D.ControlledpracticeYOUAskhimforafewfavors.Make10copiesofthisreport.SendafaxtotheFrenchbranch.Workovertimetofinishthedesign.MeetMr.Tuckattheairporttomorrowmorningat10:00.Endthetalk.YOURPARTNERRespond.Acceptthetask.Acceptthetask.Declinethetask.Findagoodreason.Declinethetask.Findagoodreason.Respond.E.BusinesscultureAccordingtoKaplan,anAmericanscholar(学者),mostpeoplesintheworldhavetheirownwayofthinking.TheChinesewayisspiral(螺旋式的)whiletheEnglishwayislinear(线性的).Peoplewiththespiralwayofthinkingareoftenindirectinaskingforfavors.However,peoplewhothinkinthelinearwayaremoredirectinaskingforfavors.E.Businessculture1)Listentothetwodialoguesbelowandfillintheblanks.2)Withyourpartner,decidewhichoneistheChinesewayofthinkingandwhichoneistheEnglishwayofthinking.3)IntheonethatfollowstheChinesewayofthinking,therearethreeincorrectexpressions.Workinpairstofindthem.E.BusinesscultureDialogueOneF:Hey,Mike,howareyou?M:Notbad.F:Areyou____thesedays?M:Notreally.F:Whatwill_____nextSaturday?M:Nothingspecial.What’sup?DialogueTwoF:Hey,Mike,howareyou?M:Fine.Andyou?F:Prettygood.ButI’vegotabig_____toaskyou.Iwas_________ifyoucouldhelpmeout.M:What’sup?busyyoudofavorwonderingE.BusinesscultureF:Nothing.M:Pleasetellmeifyouneed______.___________________.___________________.F:Well,thereisnothingspecial,butI’vegota______.____________________.M:What’sthat?CanIhelpyou?F:No,therewillbetoomuch_______foryou.M:Comeon,it’snoatall.Don’tstandonceremonywithme.What’sthat?F:NextSaturday,Iwillhavetomove______,butthereisonlyme.Ican’tdoitbymyself.M:Letmehelpyou.F:Areyousureit’snotrouble?M:No______atall.F:Thankyousomuch.M:It’smypleasure.F:NextSaturday,Iwillhaveto_________,butthereisonlyme.Ican’tdoitbymyself.M:Well,that’saproblem.F:Sowould________givingmeahand?M:No,Iwouldn’t____atall.F:Thanksamillion.M:You’rewelcome.anyhelpYouandI,whoandwhoDon’tbeKEQIwithmeproblemI’mafraidwillbotheryoutroublehousetroublemovehouseyoumindmindE.Businessculture▲

上述对话中有故意设错的表达．Key:Question2:DialogueOneisdoneintheChinesewayofthinking;DialogueTwoisdoneintheEnglishwayofthinking.Question3:1)YouandI,whoandwho.2)Don‘tbeKEQIwithme.3)I’mafraiditwillbotheryou.Part2Businesstalking

A.PairworkTaskOne:Workwithyourpartnertomatchthesituationsonthelefttotheconversationsontheright.Practicethethreeconversations.A.Pairwork1)Managerandassistantwhoknoweachother2)Twostrangers3)NewmanagerandassistantA.-Excuseme,mynameisJohn,andI’mprovidingtrainingforyourstafftoday.Wouldyoumindmakingsomecopiesforme?-No,notatall.B.-Couldyoumakesomecopies,please?-Yes,ofcourse.C.-Ineedthesephotocopiesmadebythreeo’clock.Canyoudoit?-Sure.I’lldothemnow.A.PairworkA:IwaswonderingifyoucouldmeetMr.Leeattheairporttomorrowmorning.B:Sorry.I’mafraidIcan’t.Ihaveto...1)SendalettertotheBeijingOffice.2)CallthetravelagentandbookaflighttoSingapore.3)Finishpreparingthesalesfiguresbythismorning.4)Fixthecomputerthathascrashed(死机).5)MeetwithMissSandyattheairporttomorrowmorningat9:00.TaskTwo:Yourpartnerasksyoutodothefollowingfivetasks.Forthefirsttwo,youaccept.Fortherest,youdeclineandsaywhy.Usetheexpressionsinthetablebelow.A.Pairwork◊Sure.◊Yes,certainly!(Ofcourse!)◊Noproblem.◊Notatall.◊Withpleasure!◊Yes,Iwilldoitrightaway.◊Sorry.I’mafraidIcan’t.Ihaveto...◊I’msorry.I’mafraidthat’snotpossible.Ihaveto...◊I’msorry.Iwon’tbeabletodothatbecauseIhaveto...B.RoleplayTaskOne:Completethefollowingninesentencesbyusingthedepartmentnamesinthetablebelow.Describethedepartmentstoyourpartner.Followtheexample.A:WhatdoestheITdepartmentdo?B:Theydealwithcomputerproblems.B.Roleplay1)________advertisesandmarketsproducts.2)_______________dealswithemployees.3)_______organizespayments.4)____________________developsnewproducts.5)_____sellsthecompany’sproducts.6)_______sendsgoodstocustomers.7)_________buysgoodsforthecompany.8)_________makesgoodsinthefactory.9)_________dealswithcustomers’problems.MarketingHumanResourcesFinanceResearch&DevelopmentSalesDispatchPurchasingProductionAfter-salesB.RoleplayTaskTwo:Lookatthepeopleinthepicturesbelow.Canyouguesstheirposition?Thendiscusswithyourpartnerinwhichdepartmentsthepeopleinthefollowingtablework.YoumayrefertothedepartmentnamesinTaskOne.A:Whichdepartmentdoesatrainerworkin?B:IthinkatrainerworksintheHumanResourcesDepartment.B.RoleplayAccountsClerk(财务文员)MaintenanceEngineer(维修工程师)CreditController(信用管理员)After-SalesClerk(售后服务文员)QualityController(质量控制员)PurchasingManager(采购部经理)PayClerk(支付文员)SalesRepresentative(销售代表)Technician(技术员)HRAssistant(人力资源部助理)RecruitmentSpecialist(招聘专员)TrainingSupervisor(培训主管)Salesperson(销售员)Accountant(会计师)SalesManager(销售经理)Designer(设计师)Auditor(审计员)Trainer(培训师)ExportManager(出口部经理)PRManager(公关部经理)PromotionManager(促销经理)B.RoleplayDispatch：Research&Development：Designer（设计师）;Technician（技术员）;Production：QualityController（质量控制员）;Technician（技术员）;Sales：SalesRepresentative（销售代表）;SalesManager（销售经理）;Salesperson（销售员）;Purchasing：PurchasingManager（采购部经理）;After-Sales：MaintenanceEngineer（维修工程师）;After-SalesClerk（售后服务文员）Finance：AccountsClerk（财务文员）;CreditController（信用管理员）;PayClerk（支付文员）;Accountant（会计师）;Auditor（审计员）;HumanResources：

HRAssistant（人力资源部助理）;RecruitmentSpecialist（招聘专员）;TrainingSupervisor（培训主管）;Trainer（培训师）Marketing：PromotionManager（促销经理）Logistics：ImportandExport：ExportManager（出口部经理）PublicRelations：PRManager（公关部经理）Part3ListeningPractice

A.ListeningfocusHomophonesHomophonesarewordsthatsoundalikebutaredifferentinspelling,meaningororigin.Anexampleofapairofhomophonesisblewandblue.Anotherexampleisto,tooandtwo.TaskOne:Youaregoingtohearfifteensentenceswithhomophones.Listencarefullyandcircletheletterbesidethewordyouhear.A.Listeningfocus1)A.hourB.our2)A.meatB.meet3)A.bearB.bare4)A.deerB.Dear5)A.rightB.rite6)A.principalB.principle7)A.weightB.wait8)A.weatherB.whether9)A.wayB.weigh10)A.holeB.whole11)A.flourB.flower12)A.sellB.cell13)A.sceneB.seen14)A.soleB.soul15)A.scentB.sentA.Listeningfocus1)sea___2)prophet_____3)male____4)flu____5)sight____6)root_____7)sail____8)lessen_____9)by___10)new____11)here____12)for____13)fair____14)there_____15)past______TaskTwo:Inthissectionyou’llhearanotherfifteensentences.Listencarefullyandwritedownthehomophonesyouhear.seeprofitmailflewsiteroutesalelessonbuyknewhearfourfaretheirpassedB.Dictation

Thefirsteventthatwillhappenonatypicaldaywillbethe(1)______morningmeeting.Thisusuallytakestheformofeveryonewithinacertain(2)______ordivisionstandingandfacing(3)_________managers,andwillgenerally(4)________aselectionofcompanyrituals,sometimes(5)___________groupexerciseortheshoutingofthecompanyslogans.Newprocedureswillbe(6)________,aswillupdatesonwork(7)_________,followedbyfurtherannouncementsandthefinalshoutingof(8)______andinspiringsayings.Theworkerswillthenalltroopbacktotheirdeskstostartanotherlongday.TaskOne：

Listentotheshortpassagetwiceandfillinthemissingwordsandexpressions.regularsectionagroupofstartwithintheformofdiscussedinprogressslogansB.Dictation1）Domeafavorandturntheradiodown,willyou?2）Wouldyoumindgivingmearidehomeafterclass?3）WoulditbeOKifIborrowedyourcarthisweekend?4）Iwaswonderingifyoucouldtellmethewaytothelibrary.5）Sorry,butI’mgoingtousethecomputermyselfinaminute.TaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.C.ConversationsConversation1NewWordsandExpressions1)stereo立体声2)soda苏打3)thirsty口渴的4)dessert甜点5)whipup迅速准备好C.Conversations1)Wheredoesthisconversationmostlikelytakeplace?A.Atapark.B.Ataschool.C.Atabirthdayparty.D.Atamusicrecital.2)

Whatisthegirl’sname?A.Kathy.B.Karen.C.Nancy.D.Nanny.3)Wheredoesthegirlprobablylivenow?A.InScotland.B.InFrance.C.InEngland.D.IntheUnitedStates.4)Whatdoesthegirl’sfatherdoforaliving?A.Heisatravelagent.B.Heisaprofessor.C.Heisacomputerprogrammer.D.HeisaFrenchteacher.5)WhatisonethingNOTmentionedaboutthegirl’sfamily?A.WhyherparentslivedinEnglandforseveralyears.B.Wherehermotherworksatthepresenttime.C.Wherethegirlgrewup.D.Howoldthegirlwaswhenshemovedtoherpresentlocation.TaskOne:Listentotheconversationandchoosethebestanswertoeachquestion.C.ConversationsTaskTwo:Listentotheconversationagainandcheck(√

)thecorrectpieceofinformation.Preparations1)Bob2)Cathy3)Peter4)Joan5)MonicaCDsdrinksCDplayersaladdessert√√√√√C.ConversationsConversation2NewWordsandExpressions1)section部，区域2)aisle通道3)dairy奶制品4)shampoo洗发水5)cosmetic化妆品6)cashier出纳员C.ConversationsTaskOne:Listentotheconversationandmatchthesectionswiththelocationsonthemap.Oneanswerhasbeendoneforyou.Aisle1BAisle2DAisle3CAisle4FAisle5HAisle6IAisle7EAisle8AAisle9GA.MeatSectionB.VegetableSectionC.DiarySectionD.FruitSectionE.FrozenFoodSectionF.FoodSectionG.SeafoodSectionH.HealthSectionI.CosmeticSectionC.Conversations1）ice-cream2）butter3）shampoo4）hatTaskTwo:ListenagainandwritethegoodsKatemightputinhershoppingbasket.D.PassageNewWordsandExpressions1)researcher研究员2)embarrassment困窘3)decline拒绝4)fairly相当地5)embarrass使困窘6)suitable适当的D.Passage1）Couldyoulendmeadollar?2）Doyouhaveadollar?3）Youdon’thaveadollar,doyou?TaskOne:Listentothefirstpartofthepassageandwritedownthreewaysofaskingtoborrowadollar.D.Passag