《酒店专业英语》第一套（前厅）

《课程名称》版权所有：天津职业大学（第一套）前厅PartOne听力测试I.SectionADirections:Youwillhearfivesentences.Eachwillbereadonlyonce.Listencarefullyandcircletheletterbesidethewordyouhear.1A.runB.runningC.doneD.doing2.A.fivehoursB.fourhoursC.twohoursD.threehours3.A.960,000B.6900,000C.690,000D.9,600,0004.A.6thB.10thC.8thD.7th5.A.66B.65C.57D.56II.SectionBDirections:Inthissectionyouwillhear5shortconversationsbetweentwospeakers.Attheendofeachconversation,athirdvoicewillaskaquestionaboutwhatwassaid.Theconversationandthequestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionaboutit,readthefourpossibleanswersandchoosethebestonetothequestionyouhaveheard.Thencircletheletterofyourchoice.6.A.He’sbeenatthehotelforseveraldays.B.He’sgoingtoleavethehotel.C.He’sjustarrivedatthehotel.D.Hedoesn’tenjoyhisstayatthehotel.7.A.sunnyB.rainyC.cloudyD.nice8.A.Londonishisfavoritecity.B.London’sclimateisfavorable.C.HelikesLondon,butnottheclimatethere.D.Hedoesn’tlikeLondonatall.9.A.Bycreditcard.B.Withchecks.C.Withtraveler’schecks.D.incash.10.A.Aregisteredletter.B.Anordinaryletter.C.AregularletterD.Anair-mailletter.III.SectionCDirection:Inthissectionyouwillhearasituationaldialogue.Thedialoguewillbereadonlyonce.Aftertheconversationyouwillbeaskedquestions.Whenyouhearaquestion,readthefourpossibleanswersinyourtestpaperandchoosethebestanswertothequestionyouhaveheard.Thenmarkyouranswerbycirclingthecorrespondingletter.11.A.ShanghaiHuaTianHotelB.PeaceHotelC.Shangri-laHotelD.ShanghaiGrandHyatt12.A.Asingleroom.B.Adoubleroom.C.Asuite.D.Adeluxe.13.A.Pudong.B.TheBund.C.HuangpuRiver.D.NanjingRd.14.A.America.B.Canada.C.England.D.London.15.A.Sevendays.B.Threedays.C.Sixdays.D.Fivedays.PartTwo语法词汇测试=1\*ROMANI.完型填空1.R:ReservationistC:ClientR:Reservations.CanIhelpyou?C:I’dliketobookasingleroom---1---showerforMr.GeorgeSmith.He---2---arriveonthe20ththismonth.R:Howlongwillhe---3---?C:Idon’tknow,butitcouldbe---4---fromseventotendays.R:Thenwecanonlyconfirmaroomfromthe20thto27th.Wewon’t---5---guaranteehimaroom---6---the27th.C:What---7---thereisn’t---8---roomthen?R:---9---,sir.Wecaneitherputhimona---10---orfindhimaroomina---11---hotel.C:Fine.Howmuchdoyou---12---asingleroomwithbreakfast?R:It’s500YuanRMB---13---onenight.Howwillhebepaying,sir?C:Hiscompanywill---14---allthe---15---forhimandwillsendyouacheckrightaway.R:Thankyou,sir.C:Thankyou.Goodbye.1.a.forb.withc.ofd.have2.a.plansb.shallc.plantod.plansto3.a.bestayingb.stayc.bestayedd.bearriving4.a.somethingb.nothingc.anydayd.anything5.a.canb.tobeablec.beabletod.needto6.a.untilb.afterc.befored.since7.a.ifb.whenc.whiled.as8.a.someb.ac.anyd.many9.a.Thankyoub.Don’tworryc.Yesd.Noproblem10.a.waitinglistb.arrivallistc.winelistd.drinklist11.a.otherb.goodc.fined.nearby12.a.chargeforb.payforc.askford.chargeto13.a.atb.forc.tod.each14.a.giveb.chargec.coverd.pay15.a.expensesb.moneyc.costd.price2.B:BellmanL:LadyB:Thisway,please.Room908is__1__ofthelongcorridor.L:Oh,marvelous!Thecorridor__2__lovely,soquiet,well-decorated,andbeautifulindeed.B:I'mgladthatyoulikeit.AndI'm__3__youwilllikeyourroom,too.Allourroomsarespaciousandairy.L:Good.__4__,couldyoutellmesomething__5__yourhotelservices?B:Certainly,madamOurhotelisa__6__hotelandChosen__7__thefavoriteplace__8__inbyVIPs,officialguestsandbusinessmen__9__manycountries.Thereareover300roomsofinternationalstandard,__10__singlerooms,doubleroomsandsuites.TherearefourspaciousChineserestaurants,aWesternrestaurant,largeandsmallbanquet__11__,abar,a24-hourcafe'andanindoorpatiowithdrinks.L:__12__otherservices?B:Also__13__areabeautysalon,abarbershop,asouvenirshop.L:Haveyougotanindoorswimmingpoolhere?B:Yes,it's__14__thefirstfloor.Andwe’vegotabilliardroomandbowlingroom__15__.1.a.ontheendb.attheendc.alongd.before2.a.looksb.lookc.seemsd.are3.a.thinkingb.wonderingc,sured.nothelp4:a.Bythewayb.Inthewayc.Onthewayd.Attheway5.a.thatb.aboutc.ofd.with6.a.goodb.finec.businessd.first-rate7.a.tobeb.beingc.asd.with8.a.stayb.tostayc.stayingd.stayed9.a.fromb.comingc.goingd.working10.a.includedb.includingc.withoutd,having11.a.roomb.hallsc.tablesd.dishes12.a.Howaboutb.Whatisc.Howisd.Whichis13.a.goodb.havec.availabled.beautiful14.a.atb.onc.ind.with15.a.aswellb.wellc.eitherd.toPartThree知识能力测试I.根据以下对话完成表格1，根据表格1写一封确认信给客人（完成表格2）。ATelephoneCallReservationScene:AguestismakingareservationatShanghaiHotelthroughalongdistancecall.R:ReservationistG:GuestR:ShanghaiHotel.ReservationDesk.HowmayIhelpyou?G:I’dliketobookaroominyourhotel.Canyouarrangeitforme?R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,TWBs,DWBs,anddeluxesuitesinChinese,Japanese,Roman,FrenchandPresidentialstyles.G:AFrenchsuite,please.R:Wouldyoupleasetellmeyourarrivalanddeparturedates,please?G:IwillstayinyourhotelfromMaythe15thtoMay19th.R:MayIhaveyourname,please?G:GeorgeSmith.R:Mr.Smith,wouldyoulikebreakfast?G:Yes,please.R:Well,aFrenchsuitewithbreakfastfromMaythe15thtoMay19th.AmIcorrect,Mr.Smith?G:Yes.R:Onemoment,Mr.Smith.I’llcheckthecomputer.Sorrytohavekeptyouwaiting,Mr.Smith.Wecangiveyoutheroom.Theroomrateis800yuanaday.G:OK.R:Whattimewillyoubearriving,Mr.Smith?G:Atabout4:00intheafternoon.Isitallright?R:That’llbefine.Wearelookingforwardtohavingyouwithus,Mr.SmithG:Thankyou.Good-bye.R:Good-bye.1.Areservationform.Queen’sHotelReservationFormDr/Mr/Mrs/Miss/Ms_______________________________________________Arr.date______________________Dep.Date_________________________ETA:_________________________NoofNight:_______________________Roomtype:____________________NoofRooms:______________________Noofpersons:__________________Ratequoted:_______________________Homeaddress:_________________Contactname:______________________PhoneNo:______________________Companyname:_____________________Methodofpayment:_____________Address:___________________________CrcardNo:____________________Phone/faxNo:_______________________Gtdbooking:Yes/No_____________Conf:Yes/No_______________________Remarks:__________________________________________________________Takenby:_____________________Date:________________________________ETA---estimatedtimeofarrivalCr.---creditGtd---guaranteedConf---confirmationForm12.Aconfirmationletter.Queen’sHotelAdd:SouthCoastRd.Shanghai,ChinaTel.67588955Fax:67598955ThankyouverymuchforyourrequestforareservationattheQueen’sHotel.Wearepleasedtoconfirmthefollowingaccommodation:Confirmationnumber:Guestname:No.ofpersons:Address:Telephone:ETA/Flight:Arrivaldate:Rate:Accommodation:Remarks:Date:FrontOfficeManager:Welookforwardtowelcomingyouandassureyouthateverythingpossiblewillbedonetomakeyourstayanenjoyableone.Important:Pleaseretainthisletterandpresentittothereceptionistuponregistration.Reservationsareheldonlyuntil6p.m.unlessotherwisenotifiedorthebookinghasbeenguaranteed.Form2II.根据对话完成表格1，然后把表格1的工作内容填入表格2。Scene:Thebellmantakescareofthebaggageforacoupleandintroducesthehotelservicesandfacilitiestothem.B:BellmanG:GuestB:Goodafternoon,sirandmadam.I’mthebellman.Verygladtoseeyouhere.ShallIgetyourbaggageuptoyourroomforyou?G:Thanks.B:Mypleasure.Arethesefourpiecesallyours?G:Yes.B:Thiswayplease.Wouldyoulikemetotellyousomethingaboutourhotel’sfacilitiesandservices,sir?G:I’mveryinterestedinthat.B:Ourhotelisafirst-ratehotelanditischosenasthefavoriteplacetostayinbyVIPs,officialguestsandbusinessmenfrommanycounties.Thereareover500roomsofinternationalstandard,includingsinglerooms,TWBs,DWBS,suitesanddeluxesuitesinChinese,Japanese,British,Roman,FrenchandPresidentialstyles.TherearefiveChineserestaurants,twodeluxeWesternstylerestaurants,alargeandfoursmallbanquethalls,twobarsanda24-hourcafé.Therearealsoareabeautysalon,abarbershopandasouvenirshoponthefirstfloor.Wehavegotanindoorswimmingpoolonthesecondflooraswell.Besides,we’vegotabilliardroomandabowlingroom.Theyarereadytoserveourguestsattheirconvenience.G:Thankyoufortheinformation.B:Youarewelcome.Hereweare.Pleasetakethiselevatortotheeighthfloor.Thefloorattendantwillmeetyouattheelevatorentrancethere.I’lltakethebaggageelevatorandgetyourbaggagetoyourroomshortly.G:Isee.Thankyouverymuch.Bye.B:Youarewelcome.Seeyouthen.Queen’sQueen’sHotelBaggagetagname:RoomNo:No.ofpiecesofbaggage:Remarks:Handledby:Form1Form1ServiceCallRecordSheetServiceCallRecordSheetDate:Shift:Shiftleader:RoomNo.BellmanTimeNo.ofbagsRemarksForm2PartFour阅读理解测试Thereservationistsusuallyreceiveareservationinquirybyphone,inthemail,inperson,bye-mailorthroughacentralreservationsystem.Hotelguestsmaychoosetomakeanon-guaranteedreservationiftheyexpecttoarriveatthehotelbeforethereservationcancellationtime.Mosthotelssettheircancellationtimeat6:00p.m.onthedayofarrival.Thiskindofreservationdoesnotguaranteethehotel’spaymentforanunusedroom.Ifguestsdonotarrivebythecancellationtime,thehotelwillselltheroomtoothersifthereisachance.Whenthehotelisnearingfulloccupancy,aswithconventions,itmaychoosetoacceptonlyguaranteedreservations.Whenahotelisfullbooked,itiscustomarytostopprocessingfurtherreservationrequests.However,ifaninquiryismadesufficientlyinadvance,thepartycanchoosetobeputonawaitinglist.Thismethodismostcommonlyusedinhigh-volumeareasforpeakdaysandseasons.Ifdemandisunusuallyhigh,thehotelcanalsorefergueststootherhotelsinthearea.1.Thereare__________waysforthehotelreservationiststoreceiveareservationinquiry.a.fiveb.lessthanfivec.alittlemorethanfived.nomorethanfive2.Whenshouldtheguestarriveiftheychoosetomakeanon-guaranteedreservation?a.atsixintheeveningb.beforesixintheeveningc.aftersixintheeveningd.anytime3.Whatwillhappeniftheguestwithnon-guaranteedreservationfailstogettothehotelintime?a.Hewillbeblamedb.Hemightnotgettheroomreservedforhimc.Hewillhavetopaymored.Hewillsurelygettheroomhebooked4.When95%ofthehotel’sroomshavebeenbooked,thehotelwill____________.a.refusetoacceptanyreservation.b.onlytakeguaranteedreservationc.onlytakenon-guaranteedreservationd.goontakingallkindsofreservations5.“High-volu