岗位职责1课件讲解

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国际邮轮面试岗位职责介绍

面试类型介绍面试前准备0102030405面试中答题技巧国际邮轮简

国际邮轮面试岗位职责介绍国际邮轮简介英语面试常用句型面试标准问答及练习最新国际邮轮面试真题实战演练0607081011国际邮轮英语口语面试真题分类与解析西餐知识附录02国际邮轮面试岗位职责介绍第一节餐饮部岗位职责介绍

1.AssistantWaiter—RoyalCaribbeanInternationalPOSITIONSUMMARYProvidesfoodservicetoguestsinallRestaurantOperationsareasbyperformingtheessentialdutiesandresponsibilitiesoutlinedbelow.ESSENTIALDUTIESANDRESPONSIBILITIESAlldutiesandresponsibilitiesaretobeperformedinaccordancewithRoyalCaribbeanInternational’sGoldAnchorstandards,SQMstandards,USPHandHACCPguidelines,environmental,andworkplacesafetypoliciesandprocedures.Eachshipboardemployeemayberequiredtoperformallfunctionsinvariousfoodandbeverageservicevenuesthroughouttheship.InaccordancewithRoyalCaribbeanInternational'sphilosophyofAnchoredinExcellence,eachemployeeconductsoneselfinaprofessionalandcourteousmainneratalltimes.Thisconsistsofphysicalandverbalinteractionswithguestsorfellowshipboardemployees.•Participatesinrotationalservicedeliveryschedule,workingincasualdiningserviceandvariousotherfoodandbeverageservicevenues.•Observesallestablishedsecurityandguestprivacyprocedureswhendeliveringtostaterooms.•ProvidesassistanceandsupporttoassignedteamofWaiterswhileworkinginthediningroomtoensureefficientandseamlessservicedeliveryofallmealstoguests.•Leamsandusesappropriatefoodandwineterminologyandpronunciationtoenhancetheguest'sdiningexperience.•Becomesfamiliarwithmenudescriptionsandwinelistsinordertodiscussitemsappropriatelywithguests.•Useslinen,silverware,glassware,andchinatosettables.•ArrangessettingsontablesasperGoldAnchorstandards.•GreetsandescortsgueststotheirassignedseatsasperGoldAnchorstandards.•Presentsbothfoodandbeveragemenustoguests,suggestsdinnercourses,appropriatewinesandanswersquestionsregardingmenuandwineselectionsasperGoldAnchorstandards.•Makesrecommendationstoenticeguestswhilemeetingmanagementgoalstoreduceparticularinventorystock.•Relaysordertogalleyasrequiredandservescoursesfromgalleyandbeveragesfromvariouslocations.•Garnishesanddecoratesdishesasrequiredpriortoserving.•Entersfoodandbeverageordersinthepoint-of-salesystem.•Maintainsassignedstationincludingtablepieces,sidestandsandchairsasperthecleanshipmatrixandpublichealthstandards.•Observesgueststoanticipatetheirneedsandrespondstoanyadditionalrequestsandtodeterminewhenthefoodandbeverageservicehasbeencompleted.•Participatesindiningroomentertainmentasdirectedbyestablishedactivitiesandspecificitineraryadaptationssuchasthemenightparades.•Attendsmeetings,trainingactivities,coursesandallotherworkrelatedactivitiesasrequired.•Performsrelateddutiesasrequired.Thispositiondescriptioninnowaystatesorimpliesthatthesearetheonlydutiestobeperformedbytheshipboardemployeeoccupyingthisposition.Shipboardemployeeswillberequiredtoperformanyotherjob-relateddutiesassignedbytheirsupervisorormanagement.QUALIFICATIONSMinimumhiring,languageandphysicalrequirementstoperformthejob.HiringRequirementsTwoyearsofpreviouswaiterexperience,preferablyina4or5starrestaurant.AbilitytoapplycustomerserviceskillsaccordingtoRoyalCaribbeanInternational，sGoldAnchorstandardswheninteractingwithguestsandco-workers.Abilitytoperformbasicmathfunctionswithregardtomealcountprocedures.CompletionofhighschoolorbasiceducationequivalencypreferredInternalCandidateRequirementsInadditiontothestatedhiringrequirements,internalcandidatesarerequiredtofulfillthefollowing:Mustfulfillallrequirementsasstatedin“ChartYourCourse"ormeettheexternalhiringrequirementsasdetailedabove.Musthavebeenincurrent,permanentpositionanabsoluteminimum90dayswithaperformanceratingofsatisfactoryoraboveinthatpositionbeforeapplying.MustcompleteonefullcontractwithaperformanceratingofsatisfactoryorabovewithRoyalCaribbeanInternationalbeforeanyplacementwilloccur.Nowrittenwarningsonfilewithinthepast12months.Mustsuccessfullycompletetheprocessforshipboardjobapplications.LanguageRequiremenlsAbilitytopassISFMarlinsTestlevel2.AbilitytospeakEnglishclearly,distinctlyandcordiallywithguests.AbilitytoreadandwriteEnglishinordertounderstandandinterpretwrittenprocedures.Includingtheabilitytogiveandreceiveinstructionsinwrittenandverbalformsandtoeffectivelypresentinformationandrespondtoquestionsfromguests,supervisorsandco-workers.PhysicalRequirementsWhilepeiformmgthedutiesofthisjob,theshipboardemployeeisregularlyrequiredtostand；walk；usehandstotouch,handleorfeel；reachwithhandsandarms；talkorhear；andtasteorsmell.Specificvisionabilitiesrequiredbythisjobincludeclosevision,distancevision,colorvision,peripheralvision,depthperceptionandabilitytoadjustfocus.Allshipboardemployeesmustbephysicallyabletoparticipateinemergencylifesavingproceduresanddrills.Fulluseandrangeofarmsandlegsaswellasfullvisual,verbalandhearingabilitiesarerequiredtoreceiveandgiveinstructionsintheeventofanemergencyincludingtheloweringoflifeboats.Abilitytoliftand/ormoveupto50pounds.2.RoomServiceAttendant—RoyalCaribbeanInternationalPOSITIONSUMMARYProvidesfoodservicetoguestsintheirstateroomsand/orvariousvenuesbyperformingthefollowingessentialdutiesandresponsibilities.ESSENTIALDUTIESANDRESPONSIBILITIESAlldutiesandresponsibilitiesaretobeperformedinaccordancewithRoyalCaribbeanInternational’sGoldAnchorstandards,SQMstandards,USPHandHACCPguideline