reserve air tickets 预定机票课件讲解

民航运输服务主讲人

饶梦婷主讲：

饶梦婷Lecturer:RaoMengtingReserveAirTickets预定机票Masterkeysentencesofbookingaflight.

Learnhowtohelptouristsbookaflight.

Cultivateawarenessthatpreparationisessential.KeypointdifficultpointTeachingObjectives是关于我们怎样做事的知识，即经验型信息，如技术、技巧、工艺、方法等。Opportunitiesonlyfavorthosewhohavepreparedmind.机遇只偏爱那些有准备的头脑的人。——LouisPasteur路易斯·巴斯德REEVERSHowcanweRESERVEaflight?

Ready

Enquire

See

Elect

Reserve

Various

EffortsWordsandexpressions

departure

[dɪˈpɑːtʃə(r)]

n.离开

reservation

[ˌrezəˈveɪʃn]

n.（房间，座位等的）预订

destination

[ˌdestɪˈneɪʃn]

n.目的地

confirm[kənˈfɜːm]v.确认

passenger[ˈpæsndʒər]n.

乘客airline[ˈeəlaɪn]n/adj.航线/的prefer

[prɪˈfɜː(r)]v.

更喜爱、宁可timetable[ˈtaɪmteɪb(ə)l]n.

时刻表book[bʊk]v.预定、预约

1.ThepassengerisgoingtoNewYork.2.HewishestotravelonThursday,March11.3.Heprefersabusinessclassseat.4.Theflightdepartsat7:00PM.5.TheflightarrivesinNewYorkat1:30PM.TF√√√√√Warm-upListeningListentothedialogueandchooseT(true)orF(false).R:Readytoserve准备好服务这里是中国南方航空公司。很乐意为您效劳。这里是中国南方航空公司预约中心。有什么可以帮助您的？China

SouthernAirlines.MayIhelpyou?China

SouthernAirlinesReservations.HowmayIhelpyou?E:Enquiredestinationandtime

询问目的地和时间您想去哪？Wherewouldyouliketogo/travel/visit?IwanttobookaseattoBeijing.我想订张去北京的机票。我想预定去北京的机票。还有空位吗？IwouldliketomakeareservationforaflighttoBeijing.Arethereanyseatsavailable?

我想预定飞往北京的机票。IwouldliketomakeareservationtoBeijing,please.E:Enquiredestinationandtime

询问目的地和时间您想什么时候出发？Whendoyouwanttoleave?Whenwouldyouliketotravel?您想什么时候出行？您比较喜欢哪个时间？Whattimedoyouprefer?E:Enquiredestinationandtime

询问目的地和时间Willthisberoundtriporoneway?预定往返还是单程？

往返还是单程？Roundtriporoneway?我想订一张6月23日的单程机票。Iwantaone-wayticketforJune23.S:Seethetimetable

查看时刻表请稍等。我查看下时间表。请稍等。我帮您查一下。Onesecond,please.I’llhavealookatthetimetableforyou.Onemoment,please.Letmecheckforyou.E:Electtheairline选择航空公司

您想选择哪家航空公司？Whichairlinewouldyouprefertoflywith?Whichairlinewouldyouliketouse?Whatairlinewouldyou

prefer?R:Reserveacabinseat预定舱位您要预定哪个机舱的票？Whichclassdoyoulike?Howdoyouwanttofly,economy,businessclassorfirstclass?您想买什么票？经济舱还是头等舱？R:Reserveacabinseat预定舱位机票多少钱？Howmuchisit？What’sthefare,please?请问多少钱？经济舱单程票是1,600元。Economyfareforonewaytripis1,600yuan.V:Variousinformationofpassengers记录乘客信息请问您叫什么名字？MayIhaveyourname,please?CouldIhaveyourcontactnumberinNewYork,please?请问您纽约的联系电话多少？请出示一下您的护照。MayIhaveyourIDcard,please?请出示一下您的身份证。MayIhaveyourpassport,

please?

HernameHerpassportHerIDcardMayIhaveyourname,please?请问您叫什么名字？Ms.Swift,mayIhaveyourpassport,please?斯威夫特女士，请出示一下您的护照。Ms.Swift,mayIhaveyourIDcard,please?斯威夫特女士，请出示一下您的身份证。E:Effortstoconfirmtheflight

确认航班我已帮您在中国南方航空公司订好机票，216次班机，下周三上午9时起飞。您已确认搭乘KE703航班4月1日飞往东京。I’vebookedyouonChina

SouthernAirlines,FlightNumber216leavingat9a.m.nextWednesday.YouarenowconfirmedonFlightKE703toTokyoonApril1.E:Effortstoconfirmtheflight

确认航班请在起飞前72小时

内再确认一下机票。否则预订会自动取消。Pleasereconfirmyourticketwithin72hoursbeforetheflight.Otherwise,yourreservationwillautomaticallybecanceled.REEVERSReadytoserve准备好服务Enquiredestinationandtime询问目的地和时间Seethetimetable查看时间表Electtheairline选择航空公司Reserve

acabinseat预定舱位

Variousinformationofpassengers记录乘客信息Effortstoconfirmtheflight确认航班HowcanweRESERVEaflight?

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您想买什么票？经济舱，商务舱还是头等舱？Howdoyouwanttofly,economy,businessclassorfirstclass?4我想预定去北京的机票。还有空位吗？IwouldliketomakeareservationforaflighttoBeijing.Arethereanyseatsavailable?这里是中国南方航空公司。很乐意为您效劳

ChinaSouthernAirlines.MayIhelpyou?您想什么时候出行？Whenwouldyouliketotravel?您比较喜欢哪个时间？Whattimedoyouprefer?请稍等。我查看下时间表。Onesecond,please.I’llhavealookatthetimetableforyou.请出示一下您的护照。MayIhaveyourpassport,please?您想选择哪家航空公司？Whi