清华大学旅游英语配套Unit15省公开课金奖全国赛课一等奖微课获奖课件

UnitFifteen

CheckoutService

退房服务

1/24UnitObjectives（单元目标）

Afterlearningthisunit,youshould——learnhowtoaskandofferinformationaboutcheckoutatahotel;——befamiliarwiththeproceduresofsettlingbills;——masterthebasicwordsandexpressionsusedduringcheckout;——getsomeknowledgeaboutcheckout; ——findwaystoimproveyourwritingskillsaboutnotes.2/24BackgroundKnowledge背景知识

AnintroductiontocheckoutatahotelCheckoutisoneoftheprimaryjobsoffrontdeskpersonnel.Guestscancheckoutatthecashierofthefrontdesk.Check-outtimevariesfromonehoteltoanother.Inmostcases,check-outtimeatthelatestis12:00or1P.M..Iftheguestleavesafterthetime,heorshewillhavetopayhalforfulloftherate.Itisimportanttosetpropercheck-outtimewhentheguestistocheckout.Asmanytouristsinhotelssetoffatabout8:00A.M.or9:00A.M,theymayhavetoqueueforcheckout.Therefore,iftheguestwouldliketosettlethebillduringthetime,heorshemustallowenoughtimetodoit.However,iftheguestnotifiesthefrontdeskthedeparturetimebeforehand,theclerkmaygetthebillready.Thusitwillsavetheguestmuchtimewhenheorshechecksout.3/24BackgroundKnowledge背景知识

Whencheckingout,theguestcaneitherpayincashorbycreditcardorwithatraveler’scheck.Iftheguestchecksoutbycreditcardorwithtraveler’scheck,heorshewillbeinformedtosignthename.Iftheguestneedshelptotakethebaggagetothelobby,heorshemaycallthebellboycounter.Thebellboywillcometotheroomtotakethebaggage.Butdonotforgettotiphim.Iftheguestwantsthehoteltodepositthevaluablesorthebaggage,heorshecanaskthefrontdeskforhelp.Mosthotelsprovidethisfreeservice.Beforepayingthebill,theguestmustcheckeachitemcarefullyincasetherearesomemistakes.Iftheguestdisagreeswiththebill,heorshecanaskthecashiertoexplainitorreviseit.4/24PracticeMaterials实训材料

Listening

Dialogue1a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).1._

_F_

__Nobodyhadbreakfastatthediningroomthismorning2._

_F_

__ThetotalisUS$3640.3._

_F_

__TheTravelAgencypayseverythingforthetourists,includingthechargeinsuchplacesaslobbybar.4._

_F_

__Thecheckingouttimeistwotoeleven.5._

_T_

__OneofourtouristswillflytoHongKongfirstinsteadofWuhan.5/24Dialogue1b.Listentothedialogueandanswerthesequestions.1.What’sKarenZhou?Sheisatourguideofthegroup.2.Whichroomsaretheystayingin?.Room310,312,314,316,318,and410.3.DidKarenfindsomethingwrongwiththebill?Yes,shedid.4.WhatwillPeterpayforseparately?.Brandyhesignedforinthelobbybar.5.Howmuchwillbepaidbythetouristifhestillwantstostayintheroomafter12:00?50%oftheprice.6/24Dialogue1c.Listentothedialogueagainandsupplythemissingwords.1.ThreenightsatUS$100each,andherearethemealsandothersyouhadatthehotel.IttotalsUS$3460.2.ButtheamountofmoneypaidbyourTravelAgencydoesnotincludethiskindofcharge.3.Certainly.Butifheleavesafter12:00,he’llhavetobecharged50%ofthepricesinceit’speakseasonnow.4.Leavingthebaggagehereisagoodidea.5.Haveapleasantjourneyhome.7/24参考译文服务员:早上好！有什么需要我帮忙吗？导游:早上好！我是该旅行团导游。我想现在结账，能给我看一下账单吗？服务员:好。请问你们住哪些房间？导游:310,312,314,316,318和410房。服务员:您姓名？导游:周凯伦。服务员:请稍等。周小姐，今天早上你们有没有使用饭店服务，或者在饭店餐厅就餐？导游:我们早上都是在饭店餐厅进餐，但没人使用任何服务。服务员:好，请稍等，我给您算一下。……好，这是您账单，每晚100美元，共三晚，这是你们在饭店消费餐费及其它。总共是3460美元，请过目。（凯伦仔细地检验每一项。）导游:请问，这一项是什么？服务员:那是白兰地，昨晚318房彼得在大堂酒吧签单消费。导游:不过我们旅行社开销并不包含这类收费，这应由彼得单独支付。服务员:对不起我把它打进了账单，我再给您重做一份。导游:谢谢。我马上会让彼得来支付。顺便问一下，你们最迟什么时候结账？服务员:我们结账时间是11至12点。导游:哦，我们打算今天都回武汉，不过有位游客因为点事得飞往香港，他能不能下午3点退房？服务员:当然能够。不过因为现在是旺季，他得多付半天房价。或者他也能够把行李放在前台。导游:把行李放这儿方法不错。我告诉他这么办好了。谢谢！服务员:不用谢。导游:对了，刚才一共是多少钱？服务员:3460美元。要现在结账吗？导游:是。服务员:周小姐，您已交过3500美元，所以我找您40美元。这是您发票。导游:谢谢。服务员:不用谢。祝你们回家旅途愉快！8/24Dialogue2a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).1.TMr.GreenstayedinRoom608.2.FMr.Greencheckedoutontheeveningof9th.3.FTheclerkagreedthatMr.Greenhadn’tusedthemini-barandrefundhimthemoney.4.TMr.Greenhadthreebottlesofbeerfromthemini-barintheeveningof7th5.FMr.Greenpaidthebillwithcreditcard.9/24Dialogue2b.Listentothedialogueandanswerthesequestions.1.Howmuchisthetotalamount?

ThetotalamountisRMB2855Yuan2.HowmanymistakesdoesMr.Greenthinkthereareonthebill?

Two.3.HowmanydaysdidMr.Greenstayedinthehotel?

Theystayedforfourdays.4.DidMr.Greenusethemini-bar?

Yes,hedid.5.Howmuchdoeseachbottleofbeercostinthemini-bar?

RMB10Yuan.

10/24Dialogue2c.Listentothedialogueagainandsupplythemissingwords.1.I’msorrytheremightbesomethingwrongwiththebill.2.ButitshowsthatIhavetopayforfourdaysandahalf.3.Excusemeforamoment,sir,whileIcheckthedetail.4.Thanks,Mr.Green.Hereisyourbill,receiptandchange.5.I’lltrytobemorecarefulanothertime.11/24参考译文服务员：早上好！有什么需要我帮忙吗？客人：我要结账。服务员：您房间号是多少？客人：608房。服务员：请稍等。（检验统计）您是格林先生吗？客人：是。服务员：这是您账单，费用总额人民币2855元，请检验是否正确。客人：好。……对不起，账单可能有点不对。服务员：噢，是吗？客人：我是六号入住，今天早上走，我认为刚好是四天，不过账单上显示我得付四天半钱。服务员：哦，让我看看。6号、7号、8号,9号。啊，没错，您是早上结账，您只住了四天。对不起，先生，很抱歉算错了。客人：没关系。这里显示我有一笔30元小吧柜消费单，但我没有使用过小吧柜呀。服务员：对不起，请稍等，我来核实一下。客人：好。（过了一会儿，服务员找到了详细统计并拿给格林先生看。）服务员：对不起，格林先生，让您久等了。这里显示您于7号黄昏从小吧柜拿过三瓶啤酒，对吗？客人：7号？……啊，那天我确实拿过一些啤酒，我差点忘了，对不起。服务员：没关系。先生，还有其它错误吗？客人：没有了，现在看不出什么问题了。服务员：好，先生，您想怎样付账？客人：现金，给您。服务员：谢谢。这是您账单、发票和找给您钱。客人：谢谢。服务员：格林先生，给您添这么多麻烦我真感到十分抱歉，下次我会愈加小心。祝您旅途愉快！12/24ReadingHowHotelsHelpThemselvestoYourMoney

13/24HowHotelsHelpThemselvestoYourMoneya.AnswerthefollowingquestionsaccordingtothePassage.1.Whydoestheauthorthinkthehotelisn’tdonewithyouwhenyoucheckoutanditmightjustbegettingstarted?Itisbecausetheauthorbelievesthatchargescanbequietlyaddedtoyourhotelbillafteryou’veleft.2.Whatmakesthenumberofre-billingsdoubled?Ashotelsstrugglewithslippingoccupancylevelsandflat-lininggrowth,propertiesarewastingnoopportunitytoaddlatecharges,whichmakesthenumberofre-billingsdoubled.3.WhydidthehotelremoveGarnar’s$57charge?ThisisbecauseGarnarprovedthathedidn’tusethemini-barashehadturneddownthekeywhenhecheckedin.4.Whatarethethreeexcuseshotelsuseforseparatingyoufromyourmoneyafteryou’relonggone?Thethreeexcusesare:Areyousureyoudidn’ttakesomethingfromthemini-bar?Butyoucheckedoutbeforewecouldchargeyou!andWedidn’tthinkyouwouldnotice.5.Doalllatebillingshurthotelguests?No,theydon’t.

14/24HowHotelsHelpThemselvestoYourMoneyb.TranslatetheexpressionsintoChineseorEnglish.1.berepresentativeofthepeople

代表人民arepresentativebody

代表团sendarepresentativetoaconference

派代表参加会议theHouseofRepresentatives(美)（国会之）众议院；（州议会之）下院2.makecommentsonsth.

评论某事offercomments

提意见nocomment.

无可奉告askforcomment

征求意见3.valuesb.’sadvice

尊重某人劝说averagevalue

平均值goodvalue [口](钱)花得值,值得买valuesecurities

有价证券4.takeanattitudeof

采取...态度attitudetowardsthisquestion

对问题态度maintainafirmattitude

保持坚定态度strikeanattitude

摆出一个姿态;装模作样5.removetheclothfromthetable

把桌上桌布拿走removeone’sshoes

脱鞋

removealldoubts

消除一切怀疑beremovedfromschool

被开除,被勒令退学

15/24c.Chooseanappropriatewordorphrasetofillineachblanktomakeeachsentencemeaningful,andchangeitsformwherenecessary.1.Theystudiedeveryaspectofthesubject.2.Mr.Yu,we’llhaveaweekvocation.Wheredoyourecommend?3.Theliverisfunctioningnormally.4.Theoriginalplanwasbetterthantheplanwefollowed.5.TheweatherinSiberiaistypicallycontinental.6.Thefrontseatsarereservedfortheleadersandtheforeignguests.Wouldyoupleasemove?.7.Canyouhandlethesituation?8.LastnightProfessormadeasignificantspeechinourcollege.9.Thermalengines（热机）,aretheylargeorsmall,havetoconsumefuel.10.Whatisyourattitudetowardsthisquestion?HowHotelsHelpThemselvestoYourMoney16/24d.TranslatethefollowingsentencesintoEnglishwithwordsorphrasesgiveninthebrackets.1.投诉必须向适当主管当局提出。(appropriate)Complaintsmustbeaddressedtotheappropriateauthority.2.这个用户批评有些是没有什么道理，但他大部分都是公正评语。(majority;comment)

Someofthecustomer’scriticismsareunreasonable,butthemajorityofwhathesaysisfaircomment.3.这是一个很困难局势，但他应付得很好。(handle)Itwasadifficultsituationandhehandleditverywell.4.她申明自己对被偷货物一无所知。(protest)Sheprotestedthatsheknewnothingaboutthestolengoods.5.这种厕所是专门留给残疾人用。(bereservedfor)

Thiskind/typeoftoiletisreservedforthedisabledonly.HowHotelsHelpThemselvestoYourMoney17/24Writing

NoteWriting便笺写作

Task2SampleWriting（1）留言条（message）

Sample1Noteforsayinggood-bye译文：理查德：今晚6点我将乘飞机回家，很遗憾，动身前不能当面告别。在此逗留期间我过得十分愉快，非常感激您热情款待，给您添了不少麻烦，很过意不去。代问父母好。比尔

年5月8日18/24NoteWriting便笺写作Sample2Transmittingatelephonemessage

译文：陈伟：你同学吴小姐刚来电话，说她已于今早乘火车抵达，现住在华美达酒店509室，她希望你前往那里讨论明天日程安排并尽早给她回电。刘洋早晨11：0019/24NoteWriting便笺写作（二）请假条（noteaskingforleave）译文：尊敬布朗教授：很抱歉，因为得了重感冒，发高烧，我今天不能前来上课。医生要我卧床休息两天，现附上医生证实，我想请假两天，如获同意将万分感激。尊敬您王晓鹏

4月10日附：医生证实一份20/24NoteWriting便笺写作（三）收条（receipt）译文：

今收到希尔先生下述物件：打字机壹台、录音机壹台、人民币贰千元整。此据

布鲁斯

年1