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酒店英语（海南联盟）智慧树知到期末考试答案2024年酒店英语（海南联盟）Whichofthefollowingisnotthetablewarethatusuallyusedinwesternfood?
A:ChopsticksB:KnifeandforkC:DessertplateD:Napkin答案:ChopsticksA:I'dliketothankyouformyenjoyablestayinthehotel.B:It'sbeenourpleasuretohaveyouwithus,Mrs.Smith.Q:Whatcanweconcludefromthisconversation?()
A:Mrs.Smithhashadagoodtimeinthishotel.B:Mrs.Smithhadapleasantstaywiththeman.C:ThemanisgladtoseeMrs.Smithgo.D:Mrs.Smithhasstayedinthishotelforalongtime.答案:Mrs.SmithhashadagoodtimeinthishotelAnoperatoroffersthebelowservicesexcept(
).
A:bookaroomB:givedirectionC:transferphonecallD:makewake-upcalls答案:givedirectionNo,thankyou.Wedon'taccepttips,butthankyou(
).
A:tooB:alsoC:todayD:allthesame答案:allthesameThefirststepindealingwithcomplaintisusually（
）.
A:takingactionB:sayingsorryC:listeningcarefullyD:reportingtothemanager答案:listeningcarefullyItisverythoughtful（
）you（
）remindmeofthat.
A:that……willB:for……toC:with……toD:of……to答案:of……toA:Goodmorning.CanIhelpyou?B:Yes.Iwanttostayhereonemorenight.Q:Whatdoweknowabouttheman?(
)
A:Hewantstoextendhisstay.B:Heischeckingin.C:Heisgettingsomeinformation.D:Heischeckingout.答案:HewantstoextendhisstayI’11speak(
)
thepersonandaskhimwhathecando.
A:onB:toC:ofD:for答案:toAllofusshouldlearnhowto(
)withdifficultsituationsandpeople.
A:makeB:workC:putD:deal答案:deal(
)referstoaseniorandmoreexperiencedwaiterwhowillsuperviseandhelptrainthestaff.
A:RestaurantsupervisorB:RestaurantManagerC:RestaurantcaptainD:Restauranttrainer答案:RestaurantcaptainWeofferyou200yuanRMBpersuitepernight,（
）breakfast.
A:includeB:includesC:includingD:included答案:including(
)referstothecustomer,whodoesnotstayinthehotel,butcomestousethehotelservices.
A:OutsiderB:Non-houseguestC:PassingbyguestD:Guest答案:Non-houseguestLetme(
)
youwithluggage.
A:helpingB:helpsC:tohelpD:help答案:helpTheword'reservation'equalsto(
).
A:investmentB:serviceC:settlethebillD:book答案:bookAftergreetinganewguest,thereceptionist'sfirstactionshouldbeto（）.
A:callthebellmanB:asktheguesttoregisterC:checktheguest'sreservationD:asktheguestthelengthofhisstay答案:asktheguesttoregisterIfyoucomeagaintomorrow,I'll（）thattableforyou.
A:reserveB:prepareC:readyD:occupy答案:reserveThemaindutyofthehousekeepingdepartmentstaffisto（）thecleanlinessandgoodorderofallroomsinthehotel.
A:takecareB:lookafterC:makesureD:seeto答案:makesureA:（
）?B:Yes,I'dliketobookaroomformyfriend,CraySmith.
A:HowdoyoudoB:ThatisOKC:CanIhelpyouD:Howareyou答案:CanIhelpyouIdon'tknowhowtotellrealjade(
)theimitation.
A:ofB:withC:fromD:about答案:fromResourcesareafundamental(
)
inthedevelopmentoftourism.
A:componentB:compositionC:comparisonD:compliment答案:componentA:Wouldyoushowmeyourpassport,please?B:(
)？
A:Herearewe.B:HereyouareC:Hereweare.D:Hereareyou答案:HereyouareIwouldliketo(
)
aroom,please.
A:lookB:orderC:seeD:book答案:bookA:Hereistheregistrationform,pleasefillinit.Wouldyoulikeapen?B:(
)?
A:I'mverygladB:WhatapleasureC:ItisapleasureD:Yes,thankyou答案:Yes,thankyou(
)meansfoodservedinadditiontothemainmealandnotpartofthenormalsetdish.
A:SideordersB:SetmealC:DessertD:Appetizer答案:SideordersWhichofthefollowingisthereceptionist’swork?
A:CleantheroomB:MakebedC:Check-inD:Turn-downservice答案:Check-inThethreedifferentseasonsinhotelsalesare:（
）,theshoulderseasonandthelowseason.
A:thepeakseasonB:thenormalseasonC:thecommonseasonD:theso-soseason答案:thepeakseasonA:Hello,I'mcallingtoconfirmmyroomreservation.MynameisJohnSmith.B:(
)?
A:What’syourroomnumber,sir?B:Ofcourse,sir.C:Sorry,thereisnoroomavailable,sir.D:Whereareyoucallingfrom答案:Ofcourse,sirA:Welcometoourhotel,(
)?
A:whoareyouB:I'dliketohavearoominyourhotelC:What'syournameD:mayIhelpyou答案:toA:Whatkindofroomwouldyoulike,sir?B:(
)?
A:Yes,IwouldB:Yes,pleaseC:Adoubleroom,pleaseD:No,Iwouldnot答案:Adoubleroom,pleaseThebellboyneedn'tshowthegueststhebasicfacilitiesintheroomandtelltheguestshowtousethem.
A:错B:对答案:错Nowadays,aconciergemustspeakseverallanguages.
A:错B:对答案:错Eyecontactisunnecessarywhenservingguests.
A:对B:错答案:错SharkFinandSwallowNesthaveextraordinarynutritionalvalue.
A:对B:错答案:错Thebellboyshouldbrieflyintroducethefacilitiesavailableinthehoteltotheguestsifitisneeded.
A:对B:错答案:对Itmakesnodifferenceforareceptionisttoreceiveaguesteitherwithorwithoutareservation.
A:错B:对答案:错Ahousekeepingstaffshouldmaintainingandrepairingthefacilities.
A:错B:对答案:错Agoodbartendershouldbepoliteandkindlytohisguests.
A:对B:错答案:对Ahotelmaintenanceworkerisonlyresponsibleforrepairingallkindsofappliances.
A:对B:错答案:错Oncetheguestshaveregisteredandbeenassignedaroom,theywillbegiventhedeposit.
A:对B:错答案:错Frontoffice,housekeeping,FoodandBeverage,Pruchasing,andMaintenanceallbelongtotheoperationaldepartment.
A:错B:对答案:错Foreignersarenotexpectedtousechopsticksproficiently.
A:对B:错答案:对Afterregistration,thereceptionistshouldwishtheguestanen
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