Capgemini-技术愿景2024：CIOS、IT领导团队和从业者的趋势（英）-2024.1

PROMPT

THE

FUTURE/Prompt

Whattrendsarechangingthefaceofmybusiness?TECHNOVISION2024/Promptthefuture06315579194367912TechnoVision2024

|PrompttheFutureTABLE

OFCONTENTSFOREWORD040610AUGMENT

ME!OVERVIEW

OF

TECHNOVISIONYOU

EXPERIENCE18WE

COLLABORATE30THRIVING

ON

DATA42PROCESS

ON

THE

FLYAPPLICATIONS

UNLEASHEDINVISIBLE

INFOSTRUCTUREBALANCEBY

DESIGNAFEW

MORE

THINGSTECHNOVISION

2024

TEAM546678901061083FOREWORDForanyonefollowingthenewsthesepastfewmonths,itisimpossibletodenythetransformativeimpactoftechnologyaroundtheglobe.GenerativeAIisanobviousexample,butitisfarfromtheonlyone…advancesincomputing,digitalconnectivity,biotechnology,andofcourseArtificialIntelligencereshapeourdailylivesandsometimesentireindustries.Whenfacedwiththisavalancheoftechnology,itishumannaturetoapproachdisruptiveinnovationswithcaution,astheychallengeourunderstandingofourownrolesintheworldandbringuncertaintiesaboutthefuture.Todaymorethanever,itiscrucialtorecognizethattechnologicalinnovationactsasacatalystforprogresswhenitismanagedresponsibly.Itisaugmentinghumancapabilitiesandnotreplacingthem.Itenhancesefficiency,creativity,andproblem-solving,allowingustotacklecomplexchallengesmoreeffectively.Butofcourse,thisrequiresboththewillingnessandtheabilitytoscanthefuture,orshallwesaytodaytoPROMPTthefuture.Itmeansthatasbusinessleadersanddecisionmakers,weneedtohavea

visionofwhat’scomingnextandwhatwillmattertomorrow.Andthistaskbecomesincreasinglychallengingastechnologiesprogressata

breakneckpaceandgrowevermorecomplex.PASCALBRIERGroupChiefTechnology&InnovationOfficer,

MemberoftheGeneralExecutiveCommittee,CapgeminiThisisthetruemindsetandthepurposeatthecoreofTechnoVision2024.TechnoVisionserves

asalighthouseinthisever-evolvingtechnologylandscape.Itisguidingyouthroughthemyriadofemergingtechnologytrends,tofocusonthosewhichwillmakeyourorganizationmoreeffective.Byarticulatinga

comprehensiveviewoftheworldoftechnology,TechnoVisionempowersyoutocraftyourowninformedvisionofthefuture,a

futurewheretechnologyiselevatingyourpossibilitiestodriveinnovationandgrowinyourrespectivefield.4TechnoVision2024

|PrompttheFuture5AUGMENT

ME!Morethan55yearsago,a

crewofthreemenorbitedthemoonforthefirsttimeever,cocoonedinsidea13-footby11-footcapsule.Insidethismarvel

ofbreakthroughtechnology,therewasn'tmuchspace.Butoutside,theinfinityofthegalaxyboggledthemindsanddazzledtheeyesofthecrew.BillAnders,thelunarmodulepilotofApollo8,wasassignedtophotographthelunarsurfacetoevaluatepotentiallandingsites.Onits4thorbit,

thespacecraftwasorientedina

differentdirection.A

startlingimagecaptivatedthecrew.Earth,238,900milesaway,ascendedabovethebarrenlunarsurface.Compelledbythatvision,Andersjusthadtocapturetheviewwitha

longlensoncolorfilm.Oneofthoseshotsbecamefamouslyknownas‘Earthrise’,nowconsideredthemostinfluentialenvironmentalphotograph

ever

taken.It

has

since

served

to

educate

and

inspire.

The

blue

Earth,

rising

over

the

battered

greylunarsurfacelookssmallanddelicate,a

magnificentspotofcolorinthevastblacknessofspace.Once-distantplacesappearinseparablyclose.Bordersthatusuallyrenderdivisionvanish.Allofhumanityappearsjoinedinthisglorious,butfragilesphere.ItmadeAndersrealize

we’realltogetherinstewardingthisfragiletreasure.6TechnoVision2024

|PrompttheFutureAUGMENTME!“We

set

out

to

explore

the

moon

and

instead

discovered

theEarth,"

istheall-tellingquotehecameupwithmanyyearslater,expressingthatfeeling.Ittookanabundanceofnewtechnologytofindthatout.engagingdialogues,videos,andaudio—

butjustasmuchnewbusinessconcepts,products,services,

strategies,andarchitectures.Assets

andbrand-newvaluethatweneverimaginedwecouldachieve—

atleastnotwithinthelimitsoftimeandmeansavailable—

seemwithinreach.Truemoonshotsindeed.Nexttothat—

ofcourse—

executiveshavehigh(arguablyinflated)hopesintermsofincreasedproductivityandcostreduction;promisesthatneverfailtoattractattention.Isn’tthatexactlywhatweareencounteringnowadays,findingourselvesaugmentedbythelatest,

breakthroughtechnologies,suchasAI,quantumcomputing,immersiverealities,autonomoussystems,andevensyntheticbiology?

Thewelcomeresultofthisseeminglytechnology-dominatedprocessisthatwerediscoverourselvesandourorganizationalpurpose.Inadditiontothis,recenthistory

teachesusthatwhentheinterfacethroughwhichweaccessandconsumeinformationchanges,a

revolutionisbrewing.JustlikebeforewhenMicrosoft’sMS-DOSgaveaccesstoinformationtechnologytothemasses,whenNetscapeopenedtheWorldWideWeb,andwhenApple’siPhonechangedthewaywedealwithinformationin‘MomentsthatMatter’,

thesimplepromptinterfaceofGenerativeAIwillstira

revolution,althoughthedirectionandextent,

isdifficulttograspatthisstage.AUGMENTED

BY

AINotthatit’sa

newthing.Eversinceitsexistence,humankindhascreatedtools—

andother‘technologies’—

toaugmentitself:toincreaseitsmusclepower,toextenditsreach,toincreaseitspossibilities,togoplacesandachieveresultsthatweredeemedimpossiblebefore.InformationTechnologyparticularlyhashada

tremendousimpact,

intermsofourabilitytoautomateactivities,connectandcommunicategloballywithothers,store,retrieve,exchange,andanalyzedata,controldevices,andsomuchmore.Ithasaugmentedusatanindividual,personallevel,butjustasmuchittransformedourorganizationsandbusinessmodels—

overandoveragain,yearafteryear.Betweenthelinesofallofthis,thereisa

cruciallessontobelearned.Ifaninnovativetechnologybecomessoeasytoaccess,sodemocratized,socompellingtouse,evenhardcoretechnologyludditesgooverboardwithit,

embracingitastheirown.Thegoodnews:there’smoreofthat,

waybeyondGenerativeAI.A

lot.

Andnow,withsomanyboardroomshavingacquireda

newappetiteforthetransformativepoweroftechnology,thestrategicagendaisdestinedtokeeptechnologyasa

keytopic.

Indefinitely.Yet,comparedtothepastfewyears,2023standsout...WiththerapidbreakthroughofGenerativeAI(notablyalmostsingle-handedlytriggeredbyOpenAI’sChatGPT),innovativetechnologynevertouchedsomanypeopleinsucha

shorttime:ChatGPTreached100millionmonthlyactiveusersjusttwomonthsafterlaunch—

makingitthefastest-growingconsumersoftwareapplicationever(withTikTokandInstagramtakingninemonthsandtwoandhalfyearsrespectively,toreachthatmilestone).Andeventhoughrealismunavoidablyiskickingin—

intermsofsuitabilityofusecases,computecycles,

energyconsumption,dependability,correctness,security,privacy,andevenethics—

AIhasfirmlyacquireditsplaceontheboardroomagenda.HERE

TO

STAY

IN

THE

BOARDROOMTechnologywillfinditselfinthegoodcompanyofa

varietyofpressingbusinessissues.Comparedtothelastfewyears,thetopicsseemroughlythesame,yetmorechallenging.Theworldisgrapplingwitha

profoundstrain;itsonceseeminglyabundantnaturalandhumanresourcesarenowstrugglingtosupportourcurrentstandardsoflivingandconsumption.Thescarcityofnearlyeverything

—

includingexperiencedandmotivatedworkers—hasbecomea

criticaleconomicandsocialdeterminant.Justlookatthefacts:ourlatest

industry-focused

researchrevealsthatGenerativeAIisontheboardroomagendaat96%oforganizationssurveyed

globally.WhileGenerativeAIatthetimeofthesurvey

wasinitsinfancy

intermsofscaledadoptionandimplementation,nearly60%offexecutivesgloballysaidtheirleadershipisstronglyadvocatingGenerativeAI.Only39%weretakinga

‘wait-and-see’approachtoadoption,whichisremarkablegivenhownewandunexploredthetechnologyis.Wearefurthermorewitnessinganunrelentingsurgeinclimatepressure—

evidencedby2023asthehottestyearinrecordedhistory,

primarilystemmingfromtheexcessivereleaseofemissiongassesfromwasteful,carbon-dependentmanufacturingprocesses.TheCapgeminiResearchInstitutehasfoundorganizationsthatactivelypursuesustainabilitygoalsachievemorerevenue,aremoreprofitable,andenjoymorecustomerloyalty.Also,thenextgenerationofworkerscarefullyconsidersthekindoforganizationtheywanttoTherearelikelytobemanyreasonsforthisalmostrampantenthusiasm;theaugmentationforceisstrongwiththisone.GenerativeAIhelpstocreateworksofart,

compellingstories,7workfor,activelyseekingcompatibilitywiththeirownvalues,suchassustainability,

diversity,fairness,andinclusion.Thisisevenmorecrucialina

timewherescarcityofcommittedskilledpeopleisa

given.Doingtheright,

goodthings(themainthemeoflastyear’s

TechnoVision)thusstillleadstoorganizationsdoingwell.Technology

(OT),

andBioTechnology(BT)

arecomingtogether,addressingthegreatchallengesofourtimeinareasasdiverseassustainability,

climate,medicine,health,food,andagriculture.CombinedwithadvancesinAI,quantumcomputing,andimmersiverealities,onewouldthinkthattechnologyincreasinglydominatesourlives.Turnsoutthatitisbecomingsonatural,soorganic,

soentwinedwithusashumanbeingsthatitdoesn'tfeellikedominationatall.Instead,it'shelpingusshapewhatandwherewewanttobe.Throughmoretechnology,

more'artificial',more‘virtual’,andmore'synthetic',werediscoverwhatis‘real’,bothaboutourselvesandtheorganizationasa

whole.Also,globaldisparities,foodshortages,inadequateaccesstohealthcareandeducationpersistinmanycornersoftheworld.Thesechallengesoccuragainstthebackdropofa

stillincreasinglyunstablegeopoliticallandscape.Inflation,floatinginterestrates,weakeningeconomicgrowth,andtoweringglobaldebtsfurtherheightenthepotentialforunprecedenteddisruptionsinthiseraofcontinuingUncertainty2.Putitalltogether,andweseethehorizonofa

nearfuturedrivenbyDualTransitions.Let’sdivedeeperintowhatthiswillmean.Whicheverofthesescenariospanout—

orentirelydifferentones—

technologywillbea

fullyinfused,ubiquitouspartofthesolutionapproach.We

like

toputthisasTechnology

Business(read:‘Every

Businessisa

Technology

Business’).Andbyapplyingthisyear’s

speciallensoftechnology-poweredhumanaugmentation—

lookingforleapfrogsorevencompletelyreimaginedwaystoaddresschallengesandopportunities—

weelevatewhatispossible,insideandoutsidetheboardroom.ELEVATING

YOUR

POSSIBLERestassured,therearemanymoremoonsoftechnologyinnovationtoexplore.Justthinkminiaturization,theInternetofThings,connectivity,processautomation,robotics,autonomoussystems,syntheticbiology,quantumcomputing—

allofthesebringpotentiallyinfinite,rawaugmentationpowertoourTechnologyBusinesses.DUAL

TRANSITIONSButhowtogetthere?As

someregularfollowersofTechnoVisionmayknow,wearenotexactlybullishonthenotionof‘DigitalTransformation’.Itisa

pleonasm,witheveryBusinessnowindeedbeinga

TechnologyBusiness,andthusevery

Transformationbeinga

DigitalTransformation.Withthedaysofthebig,'disruptive',businessmodelchangesbehindus,wemaywanttotalkmoreintermsoffrequentlyrepeated,moretargeted'transitions'.Ithasbeenapparentthroughmanyoftheevolvingtechnologydriversthatwehaveseeninthepastfewyears.AndmanyofthesearestillanintegralpartofourTechnoVisionframework.Butsomeofthenewlyintroducedtrendsfor2024furtherhighlightwhat's'possible'surelylooksdifferentthesedays:OK

Qompute

acknowledgesthatbreakthroughapplicationsareimminent,

buildingonbrandnewwaystobuildsemiconductors,alternativestotheclassicCPUarchitectures,quantumcomputing,neuromorphiccomputing,andevensyntheticbiology.Theychallengethelimiting,binary

‘0or1’viewofthevonNeumannparadigm,openingupunexploredfrontiersthatseemmuchclosertowhatweareourselves,asorganic,

humanbeings.Andwhilewe’reonit,

theseare‘dualtransitions’,asorganizationsnowmustaddressboththeirtechnologyandsustainabilityobjectivesinparallel.Clearly,technologycanaugmentorganizationsintheirsustainabilityjourney,beginningwiththepropercollection,sharing,andreportingofdata,allthewayuptohighlyinnovativeapplicationsofsyntheticbiologyandsustainabilitytechnology.Atthesametime,itcanbea

‘journeywithbenefits’,asitisa

powerfuladditionaldrivertocleanupthelegacy

ITlandscape,finallygeta

maturegripondatamanagementandarchitecture,andimproveanyotherfoundationalITcapabilitythatislongoverdueforimprovement.Chat

is

the

New

Super

App

explorestheincreasingimpactofAIonapplications—

allagainstthebackdropofmoreorganizationswantingtobecomea

‘softwarecompany’

—

asnaturallanguageandhumandialoguebecomethepreferredwaytoengagewithapplications.Also,When

Code

GoesKnow

showstheprogressionofdeveloperefficiency,fromlow-andno-codetoAI-augmenteddevelopment,

bothaproductivitytoolanda

learningbuddy.Butthereisanotherseriesofdualtransitionsgoingonaswell.Withtheorganizationanditspeopleincreasinglyrelyingonadvancedtechnology,

theremustbea

continuous,well-alignedchangeofboththetechnologycomponentsandcapabilitiesneededaswellasthehumansandtheorganizationalcultureaugmentedbyit.

InformationTechnology(IT),

OperationalIntherealmofDataandAI,My

AI

Generation

touchesontheobviouscoreoftechnologyaugmentation,mentioningscale,ethics,andmorediversityinAIsolutionsasthekeytopicsof2024.ButthereismoretodatathanGenerative8TechnoVision2024

|PrompttheFutureAUGMENTME!AI,ashighlightedbytherapidadvancesinedgecomputingaddressedbyThe

Thing

with

Data.

Intelligentdevices,products,andother‘things’bringthepowerofdataandAIclosertoourindividuallivesthaneverbefore.Whenexploringandusingthephenomenalpowersofaugmentativetechnologies,wethusgetbacktothefoundationalquestionoftheessence

—

bothintermsofwhatsetsusapartasindividualhumans

andintermsofthepurpose

oftheenterprise.WeclearlyseehowwecanraisethecorporateIntelligenceQuotient(IQ),butalsorealizehowtobalancethiswiththe(relevantnowmorethanever)corporateEmotionalQuotient(EQ),andtheCreativeQuotient(CQ)

oftheenterprise.Weuncoverthenew,uniqueroleofhumanswhiledoingso,justasmuchaswefindthenew,differentiatingpropositionoftheenterprise.Justasweseeinspacetechnology,miniaturization,andstandardizationbringnewlevelsofagilityandresiliencetobusinessprocesses,asdescribedbytheMicro

Process

Magictrend.Addupallaugmentingtechnologyforces,suchasDigitalTwins,remotemanagement,

touchlessautomation,and—

ofcourse—

AIandweseethetantalizingrisenearbyofa

‘lightsout’,self-drivingandself-optimizing

AutonomousEnterprise.ThisrevealingbalanceactiscentraltoTechnoVision’s2024analysisoftechnologytrends.Whetheritisabouttechnologyinuserexperience,collaboration,processautomation,data,applications,orITinfrastructure,wehomeinonitsinspiring,breakthroughaugmentingpower—

illustratedbycompellingindustry

bestpracticesandusecases.Atthesametime,wekeepexploringtheevolvingroleofhumans,thepurposeoftheenterprise,andthenatureofchange.Becauseifnotforhumans,whoorwhatisgoingtoaddcontext,

empathy,compassion,meaning,andpurposetotheoutcomesofsoul-lesstechnology?Andwithoutthewillingnessandtheabilitytochange,howcantherebenewoutcomesinthefirstplace?Withintherealmofuserexperiences,manyinnovationsenteritsspace,botharoundimmersiveexperiencessuchasbya

newwaveofAugmentedReality,theIndustrialMetaverse,andAI-connectedwearables,butalsothroughdialoguesinplainlanguage.Inanycase,theindividualuserexperiencebecomesso‘natural’,soclosetous,soseamless,thatitdoesn’tfeellikeanexperienceanymore;itbecomesNo

Experience.Interestinglyenough,it’salsothenotionof‘me’and‘us’thatdrivesinnovationsaroundcollaborativetechnologies.It’seasytogetlost—

evenbejeopardized—

intheconfusing,distributedworldofonlineexperiences,virtualactivities,anddevices.Byreclaimingandowningourdigitalidentities—

asintroducedinMy

Identity,

My

Business

—

networkedecosystemswillworkbetter.Anda

newEconomy

of

Thingswillariseontopofitaswell.EPILOGUE“We

setouttoexplorethemoonandinsteaddiscoveredtheEarth.”We’lldothesame—

andmore—

whileexploringthetechnologythataugmentsus.Wasn’titthatotherfamousspaceexplorerwhocametothesameconclusion?WilliamShatner,whoinhisroleascaptainKirkofthestarshipEnterprisehadtoboldlygowherenomanhasgonebefore,finallygotintospaceonJeffBezos’BlueOriginspaceshuttlein2021.Then90yearsold,Shatnerbecametheoldestlivingpersontotravelintospace.Insteadofbeingmarveled

bythewondersofstars,galaxies,andtheuniverse,hewasstruckbythe“overview

effect”.Quitecommonamongastronauts,thisoccurswhensomeonetravelstospace,viewsEarthfromorbit,

andisthenstruckbya

senseoftheplanet’sfragility.“Iturnedbacktowardthelightofhome,”saidShatnerinhisautobiography‘BoldlyGo’,“Icouldseethecurvature

ofEarth,thebeigeofthedesert,

thewhiteofthecloudsandtheblueofthesky.Itwaslife.Nurturing,sustaining,life.MotherEarth.Gaia.”Finally,whenaugmentingourselveswithtechnology,werelyincreasinglyoncomplex,interconnectedsystemsthatnolongerfitintoourestablished‘commandandcontrol’waysofmanagement.

A

newbalanceneedstobeestablishedbetweenwhatwetrustfromArtificialIntelligenceandautomationversuswhatwestilldeemhuman.TheAI’ll

be

the

Judge

ofThat

principlesuggestsa

newjudgmentsymbiosisbetweenmanandmachine.REDISCOVERING

OURSELVESTo

getbacktoBillAnders’famousquoteaboutheadingouttoexplorethemoonbutdiscoveringtheearth:It’sthroughaugmentationbytechnologythatwefindoutmoreaboutourselves.Onceaskedifcomputerswouldeverbetruly‘intelligent,’

DutchpioneercomputerscientistEdsgerDijkstrafamouslyanswered“The

questionofwhetheracomputercanthinkisnomoreinterestingthanthequestionofwhethera

submarinecanswim.”ArtificialIntelligenceisdecisivelyartificial.

Itisnotorganic,

doesnothavea

heart,doesnothavea

soul.Andneitherhaveanyoftheothertoolsandtechnologiesweapplytoaugmentourselves,ortheenterprise.Weaugmentourselves,onlytorediscoverwhatisreal.Sucharewardingenterpriseindeed.9OVERVIEW

OF

TECHNOVISIONTechnoVision

categorizes

technology

trendsinto

sixWithineachcontainer,fivekeytrendsarepresentedasone-pagesummaries,designedtobecrispandto-the-point,

yetappetizingenoughtowarrantfurtherstudy.Theyallfeaturea

‘What’

sectionthatdescribesthetrend,a

‘Use’sectionwithbest

practices

and

use

cases,

an

‘Impact’

section

that

exemplifiesthechangepotentialofthetrend,anda

‘Tech’sectionthatprovideslinks

to

key

technologiesand

standards.

Eachtrendalsomentionsan

‘Expert

in

residence’

withwhom

anyone

canconnectiftheywanttoknowmoreaboutthetopic.‘containers’,providinga

snapshotofinnovationfrom

differentperspectives(the‘what’)–

rangingfromuserexperienceandcollaboration,viadataandprocessautomation,allthewaytoinfrastructureandapplications.A

seventhcontaineroffersaseriesofoverarchingdesignprinciplestosuccessfullyapplythetrends

andcreatetransformational

impact

(the

‘how’).

Theseprinciples

help

tobuilda

sharpmindset,

readyfor

any

portfolio,program,

project,

architecture,innovation

initiative,oridea.YouExperience

andWeCollaborateareatthevery

heartoftechnology-poweredchange.Thiscorefoundationissurroundedbyfourenablingcontainers–

ThrivingonData,ProcessontheFly,ApplicationsUnleashed,andInvisibleInfostructure.ThiscollectionoftrendsisallwrappedupwithBalancebyDesign,astheoverarchingcontainertobeconsideredwhileworkingwiththeothers.BalancebyDesign

–

ouroverarchingcontainer

–

follows

aslightly

differentsetup

to

theothersix,offeringviews

of

howto

shapebalance

within

an

organizationusing

seven

cleardesign

principles

–

including

‘anti-principles’

that

are

sometimeseasiertodetectthantheprinciplesthemselves.10

TechnoVision2024

|PrompttheFutureYou

Experience:

immersive,no-touch,

naturalExperience2Theestablishedcustomerexperienceisintertwinedwithemployeeandpartnerexperiences,achievingcommongoalsofattraction,retention,andengagement.

Allexpectabetterexperience,witha

positiveimpactonsocietyandtheenvironment.

Whenitcomestoprovidingthesesuperior,compellingexperiences,theMetaverseistheplacetolookat.

Itshiftsretailersandbrandsfromsellerstocompanionsandreshapestheemployee’sworkplaceintoa

newandattractivevirtualrealm.Andwhatiftheseexperiencesextendtoindustrialandbusinessoperations?EntertheInternetofTwins,whichisdesignedtobuildhighlyefficientreal-worldoperationsinthemostsustainableway.WithemergingAIandmixedrealitytechnologyasdrivers,experiencesnowhavebecomesointuitiveandnaturalthattheyhardlyfeellikea

separateexperienceanymore.Withthat,

theaugmentedYouExperience

istrulyabout‘You’and‘Me’.Me,

Myself

and

My

MetaverseInternet

of

TwinsI

Feel

for

YouNo

Experience11We

Collaborate:

teamed,distributed,

creatingHowbusinessesoperateandcollaboratehaschangedirrevocably.

Manyaspectsofvaluedelivery

arenowentirelyindependentoflocationandtime.Peopleworktogetherinteamsindiverseways,increasinglyatthevery

edgesofwhatusedtobeconsideredthe‘coreorganization’.Consumersandemployeesexpectcreative,integratedexperiences,whichrequirea

newlevelofcross-organization,cross-sectorpartneringtomeettheseexpectations.Distributionistheleadingdesignprinciple,togetherwithmesh-style,looselycoupledcollaboration–

notonlybetweenpeopleandorganizations,butalsofrom‘thingtothing’.Organizationstructuresevolvetowardsa

decentralizedmodeofoperation,demandingfewerphysicalassets,lessenergy,lesstravel,lesscommandandcontrol.Withinsucha

thrivingecosystemthough,itisincreasinglya

matterofestablishingwhatandwhoweareasindividuals–

owningandgoverningouridentitydataexclusivelyourselves.My

Identity,

My

BusinessThe

Team

is

the

CanvasTaken

by

TokensYour

Business

is

a

MeshEconomy

of

Things12

TechnoVision2024

|PrompttheFutureThriving

on

Data:ubiquitous,

shared,

fosteredItisnowonderorganizationsaspiretothriveondata,tobedata-poweredenterprises.Withevery

businessnowbeinga

de-factoTechnologyBusiness,dataisatitscore,darewesay,every

Businessisa

DataBusiness?Datapowerssuperiorcustomerexperiences,highlytunedoperations,andsmart,self-optimizingproductsandservices.

Dataprovidesresilience,predictability,andeffectiveness,butalsoenablesorganizationstoachievetheirsustainabilityambitions.AnddoweevenneedtopointoutthepotentialbreakthroughsGenerativeAIisbringing?Itis,therefore,timetoseedataforwhatitis:a

first-classproduct;carefullyandsustainablyowned,managed,andactivatedbybusinessdomains,closetowhereitiscreatedandused.Allofthiswhilesharedinlivelyexchangesinsideandoutsidetheorganization.DataSharing

is

CaringPower

to

the

PeopleMy

AI

GenerationNetØ

DataThe

Thing

With

Data13Process

on

the

Fly:touchless,

configurable,autonomousStrategytendstobeeatenforbreakfast,

byculture–

butalsobya

lackofoperationalexecution.Organizationalaspirationsaresimply“blahblahblah”withouttheabilitytoturninsightintoaction,quicklyrespondtoevents,overcomebusinesssilos,orgowithwhateverflowthecorporatepurposesupposes.Andallthatgoodnessmustbedeliveredagainstascarcityofbothhumanresourcesandnaturalresources,plusthedrasticneedtoreducetravelandenergyconsumption.ThisiswhereProcessontheFlycomestotheforeandshineseverbrighter.Breakthroughswithinintelligentautomation,digitaltwins,microprocesses,anda

tasteoftouchlessexecutionhavefirmlyplacedthiscontainercenterstage.Anddoweseethenotionof'lightsout’,autonomousbusinessprocessesalreadyloomingonthehorizon?ItmightbewhataTechnologyBusinessultimatelybecomes–

a

confluenceofalldisruptivetechnologies.Itsureleadstoexploringthenewroleofhumanswithinthatfuture,justasmuchasrediscoveringthecorporatepurpose.Process

is

Mine,

Mine,

MineSilo

BustersMicro

Process

MagicCan't

Touch

ThisAutonomous

Enterprise14

TechnoVision2024

|PrompttheFutureApplications

Unleashed:meshed,

headless,

talka