民航乘务英语考试大纲

./中国民航英语工程乘务英语考试大纲〔试行〕中国民航总局20xx10月第一章考试总则第一节考试性质民航乘务专业英语考试是由中国民用航空总局组织,对民航系统内乘务人员的正规英语水平考试.第二节考试目的 民航乘务人员的英语水平直接影响着中国民航的服务质量,影响着中国民航的对外形象,民航乘务专业英语考试的目的是用考试的方法促进民航乘务人员英语水平的提高,也为各航空公司安排乘务工作时提供考察乘务人员英语水平的参考依据.第三节考试对象民航乘务专业英语考试的对象是中国民航系统内的在职乘务人员以与高校乘务专业的毕业学生.第四节考试内容民航乘务专业英语考试的内容涉与乘务员素质、机上设施、航前航后准备、机上娱乐、餐饮服务、危险品处置、客舱服务、紧急情况处理、机场设施、海关、检疫等方面的知识。语言X围主要是基础知识.内容如下:1．各级考生需掌握的相关的阅读和听说的词汇量.分别为:初级2000/1500中级3500/25002．语音语调基本正确。3．词法:某些词的词形变化、各类词的作用和构成.4．句法:简单句、并列句、复合句与各种从句。5．动词:动词的基本时态、非谓语动词<不定式、动名词、现在分词、过去分词>的形式与其作用。6．形容词和副词的三种级别的用法。7．虚拟语气。第五节考试重点一．理解能力1．能正确理解原文,掌握所读材料的主旨和大意.2．根据所读材料进行一定的判断,推理和引申.3．既理解个别句子的意义,又理解上下文之间的逻辑关系.4．领会作者的观点和态度.5．能根据原文正确做出各种练习.二．运用能力1．能正确运用自己的基础知识完成各类试题.2．能听懂考试要求内容并能正确表达自己的观点.第六节考试等级民航乘务专业英语考试根据考试重点和难度设两个等级:初级和中级.第七节考试形式民航乘务专业英语考试的两个等级均设笔试,听力,口试三种形式.各级的具体考试形式如下:一.笔试〔100分〕初级考试:100分1.词汇句法题量20句.〔20%〕2．阅读理解题量4段20题.〔40%〕3．完形填空题量10个空〔20%〕4．英译汉题量8句〔20%〕中级考试：100分1.词汇句法题量20句.〔20%〕2．阅读理解题量4段20题.〔40%〕3．完形填空题量10个空〔20%〕4．英译汉题量8句〔20%〕二.听力与口语〔100分〕I．听力初级考试:60分1．辨音数字题量10个音标.〔10%〕2．单句选择题量10句.〔10%〕3．简单对话题量10段.〔20%〕4．短文题量2篇10题〔20%〕中级考试:60分1．数字题量10个.〔10%〕2．单句选择题量10个.〔10%〕3．简单对话题量10个.〔20%〕4．简单文章题量2段10题〔20%〕II．口语初级考试:40分1．自我介绍〔5分〕2．广播词朗读题量1段〔15分〕2．简单对话题量10题〔20分〕中级考试:40分1．自我介绍〔5分〕2.按要求编播广播词题量1段.〔15分〕3．回答问题题量8个〔20分〕第八节考试用时一．笔试初,中级两个级别笔试的规定时间均为90分钟.二．听力初级听力考试的规定时间为30分钟.中级听力考试的规定时间为30分钟.三．口试初级口试的规定时间为20分钟.中级口试的规定时间为20分钟.第九节考试方法初、中级的笔试均为书面答题.所在答案必须写在答题纸上.听力为听录音并书面答题,均需将答案写在答题纸上.口试均采用人机对话的方式进行.第十节阅卷 每次考试结束后,由总局人教司或人教司委派某管理局科教部门监督阅卷。在阅卷监督人员没到场时,主考单位不得将考生试卷袋打开。第十一节考试记分无论考生参加那一级的考试,均需完成各级的笔试、听说二种形式的考试。各项考试分分别为100分,即：笔试为100分,听说为100分.考生要在笔试、听说成绩分别达到60分以上〔听说考试中口语成绩不能低于20分〕者为合格.第十二节考试结果每次考试结束后,主考单位应与时组织阅卷,并将成绩上报总局,最迟不得超过一个月,如有特殊原因应与时向总局人教司报告。主考单位无权向考生和考生单位通报考试结果。凡通过中级考试的考生,由民航总局人教司向其颁发相应的证书,证书有效期为5年.第十三节考试时间考试每年1月和7月各举行一次,具体时间由民航总局人教司确定.根据各公司的培训和工作情况,需要在总局所规定考试时间以外安排考试的单位,应向总局人教司提出口头或书面申请,经总局人教司批准后,通知主考单位安排落实。第十四考试地点各级考试的考场均设在中国民航学院<XX>,在考生较集中的单位,可由单位向主考单位申请设立分考场.第十五节考试命题各级考试题均由计算机随机命题.在民航总局人教司的负责人员监督下,开机提取,编辑加工,封闭印刷,装订成册后全部密封备用.第十六节题库各级题库均以计算机软盘方式保存,由民航总局人教司指定专人保存,任何人不得复制.ENGLISHPROFICIENCYTESTFORFLIGHTATTENDANTS<LISTENINGTEST>PART1NumberIdentificationDIRECTIONS:Inthispart,youwillhear10sentences.EachsentencecontainsoneofthefournumericalphrasesmarkedA,B,C,andDgiventoyou.Listencarefullyandchoosetherightphrase,thenmarkitonyourANSWERSHEET.1. A.9418 C.1948 B.9148 D.91842. A.$49.99 B.$49.89 C.$39.99 D.$39.893. A.8:25 C.8:55 B.8:35 D.8:454. A.1726 B.2762 C.1762 D.70625. A.8 C.800 B.80 D.186.A.001-232-5220 B.010-232-5202C.010-223-5202 D.001-223-52027.A.35-38 B.34-39C.35-39 D.34-388.A.147,361,000 B.14,736,100C.1,473,610 D.147,3619.A.Sept.13th…6th B.Sept.13th…16thC.Oct.13th…6th D.Oct.13th…16th10.A.CPG332T B.CPG323CC.CPG323T D.CPG332CPART2StatementsDIRECTIONS:Inthispart,youwillhear10statements.Toeachstatement,thereare4choicesprintedonyourtestpapermarkedA,B,C,andD,onlyoneofwhich,however,isclosestinmeaningtothesentenceyou'veheard.Listencarefully,choosetheoneyouthinkcorrect,andmarkitonyourANSWERSHEET.EXAMPLE: Youwillhear:Theflightleavesat5:15p.m. Youwillread: A.Itleavesinthemorning. B.Itleavesintheafternoon. C.Itleavesat4o'clockinthemorning. D.Itleavesatnight. SentenceB."Itleavesintheafternoon."isclosestinmeaningtostatement"Theflightleavesat5:15p.m."Therefore,youshouldchooseanswerB,andmarkitonyourANSWERSHEET.11. A.Youenjoyedthelecturetoo,didn'tyou? B.Idon'tcareforherlectures,doyou? C.Herlecturewasonaserioustopic. D.Sheenjoysgivinglectures.12. A.Idon'twanttoseeJeff. B.AtlastJeffwantstoseeme. C.Jeffwasthelastpersontoseeme. D.IwanttoseeJeffleast13. A.Thepassengersaresatisfiedwiththeservice. B.Thepassengersarenotsatisfiedwiththeservice. C.Thecabinattendantsareveryhelpfulonthisflight. D.Thepassengersareverygratefultothecabinattendantsontheflight.14. A.Sheisleavingbycar. B.Sheisleavingbytrain. C.Sheisleavingbysea. D.Sheisleavingbyplane.15. A.Helivesinawarmclimate. B.Hedoesn'tliveinawarmclimate. C.Helivedinawarmclimate. D.Helivesinahotclimate.16. A.TheMartinsvisitedus. B.WevisitedtheMartins. C.TheMartinswereverybusy. D.Wedidn'thavetimetovisittheMartins.17. A.Aboutahalfhourbeforedeparture,thepassengersbeginboarding. B.Aboutanhourbeforedeparture,thepassengersbeginboarding. C.Aroundanhourbeforedeparture,thepassengersbeginchecking-in. D.Aroundahalfhourbeforedeparture,thepassengersbegincheck-in.18. A.Janeisfeelingasharppaininhereyes. B.Janehasgotasharpacheinherlegs. C.Janehasgotaslightpaininherhead. D.Janehasgotaslightacheinherlegs.19. A.Thetoiletsareveryclean. B.Thetoiletsareverydirty. C.Thetoiletsareoccupied. D.Thetoiletsareempty.20. A.Youhaveamoreselectionofdrinksonaplane. B.Youhaveagoodselectionofdrinksonaplane. C.Youhavealessselectionofdrinksatabar. D.Youhaveagoodselectionofdrinksatabarontheground.PART3ConversationsDIRECTIONS:Inthispart,youwillhear10shortconversations.Attheendofeachconversation,aquestionwillbeaskedaboutit.Tothequestionyou'veheard,therearefourpossibleanswersprintedonyourtestpaperandmarkedwithA,B,C,andD.Listencarefully,choosethebestanswer,andmarkitonyourANSWERSHEET.EXAMPLE: Youwillhear: M:Excuseme,Miss.Wouldyoupleaseshowmewheremyseatis? W:Yourboardingpass,please.Yourseatnumberis15A,ontheleftside oftheaisle.Thisway,please. Q:Wheredoesthisconversationmostprobablytakeplace? Youwillread: A:Inarestaurant. B.Inatheater. C:Onanairplane. D.Inawaiting-room. Fromtheconversationweknowthistalkisbetweenastewardessandapassenger,whichismostlikelytohavetakenplaceonanairplane.Therefore,"C.onanairplane"isthebestanswer.Youshouldchooseanswer"C",andmarkitonyourANSWERSHEET.21. A.Well-mannered. C.Good-looking. B.Good-humored. D.Intelligent.22. A.Helikesbananas. C.Hecanonlyaffordbananas. B.Hewantsnothingbutbananas. D.Hewantstolosesomeweight.23. A.Anewsuit. C.Anewskirt. B.Anewshirt. D.Apairofnewshoes.24. A.Mrs.Smith's. C.Mrs.Morgan's. B.Mr.Smith's. D.Mr.Morgan's.25. A.HehasonlyseenaBoeing747onTV. B.ThereisaTVsetontheBoeing747. C.HeonlywatchesTV. D.HelikeswatchingTVonaBoeing747.26. A.Frenchdressing. C.Freshdressing. B.ThousandIslanddressing. D.Saladdressing.27. A.Heisn'tsure,buthe'lltryhisbest. B.Heissuretogetthereontime. C.Hepromisestogetthereontime. D.Hecanbethereontime.28. A.Thecaptaincan'tcome. B.Shehopesthecaptainwon'tcome C..Shethinksthecaptainwillbeontime. D.Thecaptainwillbelate.29. A.Ifthecocktailserviceisveryclosetomealservice. B.Whendrinksareserved. C.Whenthecabinattendantsarebusy. D.Whenthemealserviceisserved.30. A.Pickupthechair. C.Remainstanding. B.Sitdownatonce. D.Leaveinaminute.PART4PassagesDIRECTIONS:Inthispart,youwillhear2passages,eachfollowedby5questions.Toeachquestion,thereare4possibleanswersmarkedwithA,B,C,andD.YouaretochoosethecorrectoneandmarkitonyourANSWERSHEET.Questions31to35arebasedonthefollowingpassage:31. A.At11:00 B.At1:00 C.At11:25 D.At2:0032. A.At1:00 B.At11:00 C.At11:35 D.At11:2533. A.It'sjustbehindtheinternationalterminal. B.It'sjustbesidetheinternationalterminal. C.It'sjustinthefrontoftheinternationalterminal. D.It'sjustontheoppositeoftheinternationalterminal.34. A.Whendoeshehavetoreconfirmhisreservationbeforehereturns? B.Wheredoeshereconfirmhisreservation? C.Howdoeshereconfirmhisreservation? D.Whowillhelphimtoreconfirmhisreservationbeforehereturns?35. A.Heshoulddoit72hoursbefore. B.Heshouldcheckwiththeinformationcounterinthearrivallobby. C.Heshouldaskforthegroundattendants. D.Heshoulddoit3daysbefore.Questions36to40arebasedonthefollowingpassage:36. A.Becauseamodernairlinepilothastofollowsetroutesandkeeptoarigidschedule. B.Becauseflyingisnotasmuchfunasitusedtobe. C.Becauseeverythingapilotdoesisgovernedbyinstruments. D.Becauseapilothastoobeyregulations.37. A.Hehastheresponsibilitiestoobeytherules. B.Heisresponsibleforalltheinstrumentsonboard. C..Heisresponsiblefortheaeroplaneandthepassengers. D.Hehastheresponsibilitiestolookafterallthecrewmembers38. A.Becausetheaeroplanewassmaller. B.Becausethepilotwasmoreable. C.Becauseapilothadmoreexperience. D.Becauseapilotwasfreetogowhereheliked,whenheliked.39. A.Hecouldfollowarailwayline. B.Hecouldlandinaconvenientfieldtoasktheway. C.Hecouldrelyonhisownexperience D..Both<A>and<B>40. A.Theyspendmuchoftheirsparetimereadingaboutoldaircraftorevenrebuildingandflyingthem. B.Theyspendalotoftimetalkingaboutthegoodolddays. C.Theybuymodelsofoldaeroplanes. D.Theylikeflyingoldaeroplanes.ENGLISHPROFICIENCYTESTFORFLIGHTATTENDANTS<ORALTEST>PART1Self-IntroductionDIRECTIONS:Inthispart,within2minutes,youarerequiredtomakeself-introductionaboutyouroccupation,yourfamily,yourhobbiesandsoforth.PART2AnnouncementsDIRECTIONS:Inthispart,youarerequiredtomakeannouncementsaccordingtothegivencluewithin2minutes.Readitaloudinaprofessionalway.Theplaneisdelayed,becauseconnectingpassengershaven’tboardedtheplane.Informthepassengersonboard.PART3FreeTalkDIRECTIONS:Inthispart,youarerequiredtoanswer8questionsyou’veheardonthetape.ENGLISHPROFICIENCYTESTFORFLIGHTATTENDANTS<WRITTENTEST>PART1Vocabulary&StructureDIRECTIONS:Inthispart,thereare20incompletesentences.EachofthemisfollowedbyfourpossiblechoicesmarkedwithA,B,C,andD.Youarerequiredtochoosethecorrectorbestonetocompleteeachsentence.MarkitonyourANSWERSHEET.1. Thephysicalexaminationsarerequired______forallflightservicepersonnel. A.attimes B.intheeventofanemergency C.onceinalifetime D.periodically2. Ofallthedutiesthatthestewardessperformsonboard,theonethatoccupiesthegreatestamountofhertimeis______. A.helpingpassengerslocatetheirseats B.servingfoodanddrinkstothepassengers C.explainingtheuseofthepassengerserviceunit D.makinglifejacketandoxygenmaskdemonstrations3. ______ofyoursafety,pleasefastenyourseatbelt. A.Thesake B.Forthesake C.Withthesake D.Tothesake4. Oftenthecabinattendantsreport______,whichmeansthattheequipmentisnotworkingproperlytotheflightengineer. A.faultyequipment B.servicemistake C.galleyprocedure D.purser'slog5. I'msorrybutImustaskyoutostopsmokingbecause______. A.itissafe B.forthesakeofsafety C.ofsafetyisconcerned D.itisamatterofsafety6. Theplaneis______whenitistakenoverbypeoplewithweapons,suchasguns,knives, explosives,ect. A.onfire B.hijacked C.divertedtoanalternate D.sprayedagainstinsects7. Sometimesifnoneofthestewardessescanspeakapassenger'slanguage,itispossible ______. A.nottoservehimatall B.tocommunicatewithhimbywriting C.togethelpfromanotherpassenger D.nottokeephiminformed8. Itis______tousethewalkmanduringtheflightaccordingtotheCAACregulations. A.allowed B.prohibited C.required D.expected9. CanIofferyou______,sir? A.toreadsomething B.somethingtoread C.toreadanything D.anythingreading10. Jetstreamcanincreasethespeedoftheplaneflying______. A.northtosouth B.southtonorth C.westtoeast D.easttowest11. Myfrienddidnotknow_______ornothepassedtheexam. A.whether B.if C.why D.when12. Publictelevisionstationsaredifferentfromcommercialstations_______.A.becausetheyreceivemoneydifferentlyanddifferenttypesofshow B.formoneyandprogramtypes C.intheareasoffundingandprogramming D.becausetheformerreceivesmoneyandhasprogramsdifferentlyfromthelatter13. Sheis______age______herworkmate. A.same...as B.same...of C.thesame...of D.thesame...as14. Mygoodness,lookatthetime!It'snineo'clock______andI'm______atbreakfast. A.already...yet B.yet...still C.still...already D.already...still15. Jane,aswellasAliceandMartha,______nursingattheQueenCollege A.isstudying B.arestudying C.werestudying D.hasbeenstudy16. Shewantedtoservesomecoffeetoherguests;however,________. A.shehadn'tmanysugar B.therewasnotagreatamountofthesugar C.shedidnothavemuchsugar D.shewaslackinginamountofthesugar17. Themoviethatwesawlastweekwasquiteinteresting,________ A.wasn'tit? B.wasit? C.didn'tit? D.weren'twe?18. Tomsaidthatnoothercarcouldgo_______. A.sofarlikehiscar C.asfastlikethecarofhim B.asfastlikehiscar D.asfastashiscar19. Canyouseethatman______abluecoat______apairofglasses______hisface? A.with...with...in B.in...with...on C.in...on...on D.in...in...on20. Hisideaswerefar______theageinwhichhelived. A.infrontof B.inadvance C.atanadvantage D.inadventureofPART2ReadingComprehensionDIRECTIONS:Inthispart,thereare3passages.Eachofthemisfollowedby5questions,andtoeachquestion,therearefourpossibleanswersmarkedwithA,B,C,andD.PleasechoosethecorrectorbestanswertoeachquestionandmarkitonyourANSWERSHEET.Questions21to25arebasedonthefollowingpassage:Eversincehumanshaveinhabitedtheearth,theyhavemadeuseofvariousformsofcommunication.Generally,thisexpressionofthoughtsandfeelinghasbeenintheformoforalspeech.Whenthereisalanguagebarrierscommunicationisaccomplishedthroughsignlanguageinwhichmotionsstandforletters,words,andideas.Tourists,thedeaf,andthemutehavehadtoresorttothisformofexpression,manyofthesesymbolsofwholewordareverypicturesqueandexactandcanbeusedinternationally;spelling,however,cannot.Bodylanguagetransmitsideasorthoughtsbycertainactions,eitherintentionallyorunintentionally.Awinkcanbeawayofflirtingorindicatingthatthepartisonlyjoking.Anodsignifiesapproval,whileshakingtheheadindicatesanegativereaction.OtherformsofnonlinguisticlanguagecanbefoundinBraille<asystemofraiseddotsreadwiththefingertips>,signalflags,Morsecode,andsmokesignals.Roadmapsandpicturesignsalsoguide,warn,andinstructpeople.Whileverbalizationisthemostcommonformoflanguage,othersystemandtechniquesalsoexpresshumanthoughtsandfeelings.21.Whichofthefollowingbestsummarizesthispassage?A.Althoughotherformsofcommunicationexist,verbalizationisthefastest.B.Everybodyusesonlyoneformofcommunication.C.Nonlinguisticlanguageisinvaluabletoforeigners.D.Whenlanguageisabarrier,peoplewillfindotherformsofcommunication.22.Whichofthefollowingstatementsisnottrue?A.Thedeafandmuteuseanoralformofcommunication.B.Verbalizationisthemostcommonformofcommunication.C.Therearemanyformsofcommunicationinexistencetoday.D.Ideasandthoughtscanbetransmittedbybodylanguage.23.Whichformotherthanoralspeechwouldbemostcommonlyusedamongblindpeople?A..Braille.C.Bodylanguage.B.PicturesignsD.Signalflags.24.Howmanydifferentformsoflanguagearementionedhere?A.9C.5B.7D.1125.Signlanguageissaidtobeverypicturesqueandexactandcanbeusedinternationallyexceptfor______.A.expressionC.wholewordsB.ideasD.spellingQuestions26to30arebasedonthefollowingpassage:HotelsforMotoristsThefirsthotelswereverydifferentfromtoday'shotels.Theyweresmallinnsbuiltalongtheroad.Later,aspeoplebegantotravelbytrain,hotelswerebuiltinthecentersoflargecities.Usuallynearrail-roadstations,thesehotelsweremanystoriestallandhadhundredsofrooms.Althoughtrainswereapopularmeansoftravelforsometime,automobilesslowlybegantotaketheirplace.Automobiletravelcausedproblemsforcityhotels,whichdidnothaveparkingspaceforsomanycars.Peoplewhotraveledbyautomobileneededadifferentkindofhotel.Theyneededplacestostaythatwerenearhighwaysandhadroomtopark.Motoristsdidnotliketodriveinheavycitytraffictoreachahotel.Theanswertothemotorists'problemscamewhenanewkindofhotelwasbuilt.Thesenewbuildingswerecalledmotels,awordmadefromthefirstpartofMOTORISTandthelastpartofHOTEL.Motelsweremuchsmallerthanhotels.Builtongroundlevel,ofteninseparateunits,theyweremoreconvenientforpeopletraveling.Theseparateunitsalsomadethemquieterthanhotels.Bestofall,therewasmorethanenoughroomforcarstopark.Now,manybighotelsinthecitiesarebeingtorndown.Theycannolongermakeenoughmoneytostayinbusiness.Intheirplace,manysmallmotelshavebeenbuiltontheoutskirtsofcities.MotelshavebecomeabigbusinessintheUnitedStates.26.Thefirsthotelswerebuilt______.A.withhundredsofrooms.B.aroundthecitycenters.C.notfarawayfromroads.D.nearrailwaystations.27.Hotelsbecamelesspopularbecausetheyusuallydidnothave_______.A.aplaceforcarstoparkinB.largeenoughroomsforbigfamilies.C.sufficientgroundrooms.D.quietandconvenientunits.28.Motelsareusually_______.A.large,highbuildingsbuiltinthedowntownarea.B.small,lowbuildingsbuiltalonghighwaysoutsidethecity.C.small,highbuildingsbuiltontheoutskirts.D.large,lowbuildingsbuiltaroundcitycenter.29.Thereasonwhymanybighotelsarebeingtorndownisthat_______.A.itcoststoomuchmoneytostayinahotel.B.peopleneedthematerialstobuildsmallmotels.C.theyarelosingtheircompetitiontomotels.D.citiesareusuallyshortoflandforbuildingmotels.30.Onthewhole,thispassageisabout______.A..thereasonwhyanewkindofhotelcameintobeing.B.motorists'problemsoutonthehighwayC.whichplaceisbetterforpeopletostayforthenight.D.howtofindaplacetoparkyourcarduringtravel.Questions31to35arebasedonthefollowingpassage:Theflightservicecrewmembersshouldalwaysdealwiththepassengersandwitheachotherinaprofessionalanddignifiedmanner.Itisnecessarytoavoidexcessivefamilaritywithpassengers.Thecabincrewmustalsopaycarefulattentiontotheirpersonalappearanceduringtheflight.Theairlinesconsidergoodgroomingtoberepresentativeoftheflightattendants'goodwillandpersonalpride.Whenthecabincrewismakingitsperiodicchecks,thepassengerswilloftenhavequestionsaboutservice,schedules,routes,andweather.Thecabinattendantstrytoanswerthesequestionspleasantly,andtheyshouldavoidairlinejargonwithwhichthepassengersmaynotbefamiliar.Inadditiontomakingtheregularcabinchecks,theattendantsshouldanswercallbuttonspromptlyandcourteously.Thecabinattendantsarealsoresponsiblefortheneatnessandcleanlinessofthepassengercabins.Theykeepthecabin,thelavatories,andthegalleyscleanatalltimesandclearofbriefcases,purses,galleyequipment,andsoon.Cabinattendantsreportanyitemofequipmentthatisnotworkingproperlytotheflightengineer.31.Howshouldtheflightservicecrewdealwiththepassengersandwitheachother?A.Inaprofessionalanddignifiedmanner.B.Inadignifiedmanner.C.Inagoodmanner.D.Inaprofessionalmanner.32.Whydothecabincrewpaycarefulattentiontotheirgroomingduringtheflight?A.Becauseeveryairlinerequirestheflightattendantsdoso.B.Becauseitrepresentstheflightattendants'goodwillandpersonalpride.C.Becausepassengerslikeit.D.Becausetheflightattendantlikestodoso.33.Howdothecabinattendantsanswerthepassengersquestions?A.Promptly.C.Quickly.B.Courteously.D.Pleasantly.34.Whatmustbekeptneatandclearofbriefcases?A.Alltheabove.C.Lavatories.B.Galleys.D.Cabin.35.Whichofthefollowingstatementsisnottrue?A.Thecabinattendantsreportanyitemofequipmentwhichisnotworkingproperlytothepilot.B.Thecabinattendantsshouldanswercallbuttonspromptlyandcourteously.C.Thecabinattendantsareresponsibleforthecleanlinessofthegalleys.D.Thecabinattendantsshouldavoidairlinejargonwhentheyanswerpassengers'questions.Questions36to40arebasedonthefollowingpassage:Therearestandardsofgroomingforeachairline,andtheyareclearlystated.Therearedifferencesfromonecompanytoanother,butthegeneralrulesapplytomost,sincethisisamajorgroomingconcern.Theimportantthingisthatthereshouldbeanattractive,simplestylereflectingcurrentfashion.Extremesaretobeavoided,asarestylesthatwouldinterferewithproperwearingofthehat.Thestylemustbemaintained;ifastewardessdoesnothavethetimetodothisproperly,shemustchooseamoremanageablestyle.Hairlengthisamatterofindividualpreference.Thelengthshouldlookwellwiththeuniform,anditshouldsuitthewearer.Thehairmaynotbewornlongandloose.Itshouldnotfallforwardontothefacewhileservingmealsanddrinks.Ifhairislongenoughtobetiedback,itmustbeworninaGeorgeWashington,achignon,orsomeothercontemporarystyle.36.Ifastewardessdoesnothavetimetomaintainherhair,_____________.A.shemustchooseamoremanageablestyleB.itmustbeworninaGeorgeWashingtonC.itmustbefastenedD.itshouldsuitthewearer37.Thepassagetellsussomethingabout_________.A.howtobecomeastewardess B.groomingC.hatwearing D.generalrulesforstewardess38.Whatarethegeneralguidelinesforhairstyle?A.Anattractive,simplestylereflectingcurrentfashion.B.Fashionableandextremestyle.C.Oldstyle.D.Shorthairstyle.39.Accordingtothepassagewhichofthefollowingstatementsisnottrue?A.Hairstyleisamatterofindividualmatter.B.Differentairlinehasdifferentguidelinesforhairstyle.C.Hairmaynotbewornlongandloose.D.Ifhairislongenough,itmustbetiedup.40.Whyshouldn'thairbewornlooseandlong?A.Becauseitdoesn'tlookfine.B.Becauseitishardtocontrol.C.Becauseitwouldinterferewithservingmealsanddrinks.D.Becauseitwouldtakemuchtimetomanage.PART3ClozeTestDIRECTIONS:Inthispart,thewordsandphrasesaremissinginthefollowingparagraph.Choosethemostappropriatefromthewordsandphra