酒店英语 课件 英文 Project3.6 Banquet

Project6Banquet01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04DialogueExamples05ConversationPracticecontents行业PPT模板/hangye/06SupplementaryReadingbanquet n.

宴会convention n. 会议，大会functionroom

多功能厅ballroom n. 宴会厅conferencehall 会议厅variousadj. 各种各样的accommodate v. 容纳audio-visualequipment 视听设备microphones n. 麦克风，话筒simultaneousinterpretationsystem同声传译系统multi-mediaprojector 多媒体投影仪prospectus n. 简章，简介资料meetingpackets 会议包价backgroundmusic 背景音乐eventorderform(EOform)会议协调单thoroughly adv. 彻底地，完全地signboard n. 指示板stationery n. 文具readiness n. 准备就绪soiled adj. 脏的approximately adv. 大约，近似flipchart 活动白板relevant adj. 相关的multifunctional adj. 多功能的WordsandExpressionsUsefulExpressions1.Canyougivemesomemoredetails,please?2.Howmanyguestswilltherebe,sir?3.Whattimewillyouwanttheconventiontostart,sir?4.Wehaveseveralfunctionroomsofvarioussizes.5.OurShanghaiBallroomcanaccommodateupto100people.6.Wecanprovideaudio-visualequipment.7.Microphonesareprovided.8.Wecanofferasimultaneousinterpretationsystem.9.There'samulti-mediaprojector.10.I'llsendyoudetailsofourvariousfunctionrooms.UsefulExpressions11.I'llincludedetailsofpricesperheadandthefloorplans.12.Whenwilltheeventbeheld?13.Wedohavevacantconferencehallduringtheperiodyoudesirefor.14.I'llsendyouareservationformandaprospectusaboutourmeetingfacilities.15.Yourmealticketsareincludedinyourmeetingpackets.16.Theprojectorisoutofservice.17.Pleaseturnup/downtheairconditioner.18.Doyouhavethechargerformyphone?19.Ithinkthatitwouldbeappropriatetohavetheflagsoftheparticipatingcountries

onthetableandsomeflowers.20.Willyouberequiringanybackgroundmusicatall?StandardOperationProceduresofConferenceRoomSetUp1.CheckandreadtheBanquetEventOrderformthoroughly.Setuptablesaccordingtoeventorderonedaybefore,ifpossible.2.Captainorsupervisorshouldconfirmwithcateringsalesifthereareanychanges,newarrangementsfortheevent.3.Servicepersonshouldbeondutyatleast1hourbeforethemeeting.4.Ensureallsignboardsareplacedinrightlocation.StandardOperationProceduresofConferenceRoomSetUp5.Checkandmakesureallstationeryisinplace.6.Checkallequipmentsetupandensurereadiness.7.InformtheEngineeringDepartmenttoswitchonair-conditioningonehourbeforethemeetingandswitchitoff5minutesafterthemeetingisfinished.8.Pouricewaterhalf-hourbeforethemeeting.9.Turnonthelightshalf-hourbefore.10.Standbytowelcometheguest10minutesbeforearrival.11.SeatVIPguestsfirst.12.Alwaysbeincontactwiththeengineertocontrolthelightandequipment.StandardOperationProceduresofConferenceRoomSetUp13.Ifmeetingsrequirecoffeeandteabreak,lunchordinner,thesupervisorshouldconfirmthetime,covers,tableset-upwiththehostagainbeforethemeeting.14.Duringbreakscleaneverysoiledglassandresetacleanone.Adjustpencil,paperandchairs.15.Preparethebillbeforemeetingcloses.Afterthemeetingclosestheguesthastosettlethebill;askforguestfeedback.16.RemovesignboardafterguestsleftandinformtheEngineeringtoremoveallequipment.17.Cleantheconferenceroombeforesettingupfornextday'smeetings.Scene1:AuditoriumBookingO:Goodmorning.IntercontinentalShanghai.MayIhelpyou?G:Yes,I'minterestedinorganizingaconference,andIwaswonderingwhetheryourhotelcould.O:Yes,sir.I'llputyouthroughtoourBanquetandConventionsection.Couldyouholdonforonemomentwhile?G:Sure.……O:You'rethrough,sir.C:Goodmorning,BanquetandConvention.CanIhelpyou?G:Yes,mynameisLouisTaylorandI'morganizingasmallregionalconference

inafewmonths'

time.I'dliketoknowalittle,please.C:Certainly,sir.Wehaveseveralfunctionroomsofvarioussizes.Howmanyparticipantswill

?G:GuestO:OperatorC:ConventionReceptionist下一页makenecessaryarrangementIconnectforyouaboutyourfacilitiesbeattendingyourconferenceScene1:AuditoriumBookingG:Approximately75.C:Isee.Well,ourGrandBallroomwouldbebigenough.Itcan.G:Andwhatsortoffacilitiescanyouoffer?C:Well,naturally,wecanprovideaudio-visualequipment,forexample,atelevision,videorecorderandmulti-mediaprojector,aswellasmoretraditionalequipmentsuchasaflipchartandwhiteboard.

.Wecanalsoofferasimultaneousinterpretationsystem,ifnecessary.G:Isee.Thanksalot.Iwillconsideritseriouslyandcontactyoulater.C:You'rewelcome.G:GuestO:OperatorC:ConventionReceptionist上一页holdupto100peopleMicrophonesarealsoprovidedScene2:ConventionPreparationsG:We'regoingtohaveaherenextSaturday.I'dliketobooksomefacilitiesandpersonnelforit.C:Pleasewaitamoment,sir.Iwillcheckourappointmentschedulingforyou.NextSaturday,that's,isn'tit?G:Yes.Willyouhaveahallavailableforthatday?C:Noproblem,sir.Andhereistheratelist.G:Thankyou.C:Mypleasure,sir.Howmanypeoplearethere?G:80.C:80people…Isuggestyourentamedium-sizedauditorium.Thatwillbeenough.G:Goodidea.Weneeda,aswellasasimultaneousinterpreterforSaturdayandaconsecutiveinterpreterforMondayC:ClerkG:Guest下一页three-dayconventionSeptember2ndinyourpartyprojector,avideo-cameraScene2:ConventionPreparationsC:Isee.MayIhaveyournameandtelephonenumber,please?G:PeterSmithfromEvergreenEnvironmentalProtectionOrganization.Mytelephonenumberis

.C:Thankyouverymuch,Mr.Smith.Couldyoupleasesignhere?G:OK.C:Thankyou,sir.EverythingwillbereadybyThursdayafternoon.Couldyoucomeandcheckit?G:Sure.Thanks.C:You'rewelcome,Mr.Smith.Welookforwardtoservingyou.C:ClerkG:Guest上一cene3:ConventionRegistrationR:Goodmorning,sir.MayIhaveyournameplease?G:MynameisDavidHogan.R:Pleasewaitforawhile,Mr.Hogan.Iwillcheckituponthecomputer.……R:Yes,Mr.Hogan.I'vegotitnow.Youarein.Couldyoupleasesignhere?G:OK.R:Andhereisyourwithpencils,anotebook,andsomerelevantmaterials.G:That'sgood.Thankyouverymuch.Bytheway,whereistheconventionhallforourconvention?R:YourconventionwillbeheldintheZhejiangMultifunctionalHall.Wehaveadirectionalsignbyandyouwillgetiteasily.G:Great!Onemorething,whataboutourmeals?R:ReceptionistG:Guest上一页Room1219conventionpacketonthe3rdfloorthesideoftheelevatorScene3:ConventionRegistrationR:Yourcanbefoundintheconventionpacket.G:Isee.Thankyouverymuch.R:Youarewelcome,Mr.Hogan.Wishyouapleasantstayinourhotel.G:Thankyou.R:ReceptionistG:Guest上一页pre-paidmealvouchersPracticeTheexhibitionplannerHarrySmithwantstoreserveanexhibitioninthehotelfromApril25thto27th.You,theConventionServicemanager,receiveMr.HarrySmith.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Practice350peoplewillattendtheInternationalSeminarofTeachinginIntercontinentalBeijing.Theyneedthelargestconferencehall,6smallmeetingroomsandasmallexhibitionroombesidethem.Theywanttoreserve240standardrooms,20juniorsuitesand30deluxesuitsforVIPinall.Thesupperonthefirstdayandthelastdayoftheconferencearebanquets.Buffetsareforothermeals.Youareresponsibleforreceivingthegroupandnegotiatingaboutdetails.Task2Makeupconversationsaccordingtotheinformationprovidedbelow:SupplementaryReadingConventionService会议服务ServiceContents服务内容-Setupthefunctionroomaccordingtotheeventorderrequirements,includingtheplacementoftables,chairs,stages,audiovisualandanyotherequipmentusedforthefunction.根据EO单要求布置相应的宴会厅，布置桌子、椅子、舞台、视听设备和其他活动需要用的东西。-Prepareallserviceequipmenttobeusedforthefunction,ensuringthatallequipmentiscleanandpolished.准备好活动需要的所有服务设备，保证所有设备都干净和擦亮。-Prepareteaandcoffeeforeachfunction,ensuringthatthepantryisstockedatalltimeswiththecorrectequipmentandcondiments.为每次活动准备好茶和咖啡，保证备餐间随时备有正确的设备和调味品。-GiveefficientandfriendlyconventionservicetotheguestduringfunctionsheldattheHotel,complyingwithallestablishedserviceandqualitystandards.在会议举办期间，按照既定的服务和质量标准，为客人提供高效、友好的宴会服务。-Observantduringtheserviceinallfunctions,andtobeawareofguestsneed,andattendtotheminaspeedyandtimelyfashion.在会议服务过程中，注意观察客人的需要，并快速及时为客人服务。-Breakdownandresetthefunctionroomsaftereachfunctionhasfinished