保安部岗位职责

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保安部岗位职责Jobdescriptionsecurity

2GeneralResponsibilitiesofAllSecurityStaff

保安部员工职责Toensureahighlevelqualitycustomerservice:welcomecustomersandtomaintainasafeandcleanshoppingenvironment.确保高水平的客户服务意识,，热忱待客和保持一个安全,、舒适、干净的购物环境.Toensurethesafetyofthecustomer,staffandcompanyassetandmerchandise.保证顾客,员工,公司资产和商品的安全.Toenforcethestorerulesandprocedures.加强店规，并确保正常实施.Mission:任务:Jobdescriptionsecurity

3GeneralResponsibilitiesofAllSecurityStaff

保安部员工职责SecurityrepresentsCarrefour.Heguaranteesthepublicimageofthecompany.保安代表家乐福,它能保证公司的公共形象.Hisspecificmissionis:SafetyofPersonandProperty.他的特殊职责:人身和财产的安全.Heisreadyatanytimetomaintainthesafetyatanyplaceinthestore.他随时随地维护店内的一切安全.Hehasawelcomerole,whichimplicates:他饰演一个热忱待客的角色:也就是:Kindness温和Availability亲切Smile微笑Hemustshow:discretion,politeness,punctuality,integrityandcomposureinallcircumstances.应当表现出:谨慎,诚实,有礼貌,守时,完善及在任何情况下冷静沉着.Jobdescriptionsecurity

4GeneralResponsibilitiesofAllSecurityStaff

保安部员工职责Hedoesn’tsmoke,eatordrinkwhenheisonduty.当班时不吸烟,吃其它任何东西.HewearstheCarrefouruniformwiththebadge,(exceptplain-clothesguards).应穿着家乐福工作制服,佩戴名牌(便衣人员除外)，讲究个人卫生.Hedoesn’tchatunnecessarilywithstaff,suppliersorcustomers.不应无故与同事,供应商,顾客闲谈.Hehasnoprivaterelationshipwithstaff,suppliersorcustomersatwork.工作时不得与同事,供应商,顾客有亲密或私人关系.Heenforcethe“NoSmoking”.维护“禁止吸烟”区域的规定.HechecksiftheFireFightingequipmentisinworkingordereveryday.每日检查灭火装备是否工作正常.Hecheckstheclearingofemergencyexits.检查紧急出口是否畅通无阻.Jobdescriptionsecurity

5GeneralResponsibilitiesofAllSecurityStaff

保安部员工职责Hereportstosecuritymanagement,dutystoreorstoremanagereveryincidentoraccident,accordingtoitsimportance.根据事故的重要性,应向保安经理,值班经理汇报所发生的一切.Incaseoffireorspecialevent,heenforcestheprocedure.如发生火灾或特殊事故,应依程序处理.Heknowstheorganizationchart,theproceduresandthefunctioningofthestore.应了解,组织,安排店内工作程序.Ifnecessary,hebringscleaningcompanyin.依需要请清洁公司来店.Heacquaintsoneselfwithlastdailyeventsandcharacteristicorderbeforeworking.工作前应熟悉前一天所发生事件及特殊情况处理程序.Hedoesn’tleavehispositionwithouttheconsentofsecuritymanagement.没有得到保安部经理的许可不得离开工作岗位及随意撤岗.Jobdescriptionsecurity

6JobDescriptionPerPosition

各岗位工作细则SecurityChief:保安部主管:Beanexamplebyrespectingstorerulesandprocedures.率先遵守店内的规章制度及程序.Organizegoodcontrolofallprocedureslinkedtosecuritymatters.组织有关安全的所有程序的严格实施.Developandkeepgoodrelationswithlocalauthority.发展与保持和当地政府机关的良好关系.Identifypotentialriskandproposeactionplanstoguaranteethesafetyofassets,merchandiseandpeopleinthestore.预见潜在的危险,并提出行动计划,以保证店里资产,商品和人员的安全.Proposeandorganizeactionstodevelopthegoodimageofthestoreandofthesecuritydepartment.提出和组织行动来发展店和保安部的良好形象.Reporttostoremanageranyabnormalsituationimmediately.时刻向店长汇报任何不正常的情况.TobecontinuedJobdescriptionsecurity

7JobDescriptionPerPosition

各岗位工作细则SecurityChief:保安部主管:Ensurethequalityofcleaningactivity.保证清洁质量.Plansafetydemonstrationtopreventemergencyevents.举行消防演习来防止事故的发生和扩展.Inchargeofstafftraining.负责员工的培训.ControlthegoodsflowatRY,salesareaandstorageaccordingtosecurityneeds.根据安全需要,保证收货区,卖场和仓库的有序.Organizegoodsin-outchecking.检查商品的进出店.Controlinternaltheft.核查、防止内部偷盗.Jobdescriptionsecurity

8JobDescriptionPerPosition

各岗位工作职责Assistthesecuritychiefinmanagingandcommunicatingwithstaff.在管理和员工交流方面协助保安主管.Beangoodexamplebyrespectingstorerulesandprocedures.成为遵守店规和程序的好榜样.Fightagainsttheft.与偷盗行为做斗争.Ensurethepermanentqualitycleaningactivity.保证永久的清洁质量.ChecktheworkingstatusofFFandsecurityfacilities.检查防火设施和安全设施的工作状态.Ensuregoodrelationshipwithlocalrelevantauthorities.保证与当地有关当局良好的关系.AssistChieftotraintheemployees.协助主管搞好员工的培训.Keeptrackofthestaffbehaviors，feedbacktochiefintime.观察员工行为，及时反馈主管，做好新老员工交替的前期工作.SecurityAssistant:保安助理:Jobdescriptionsecurity

9JobDescriptionPerPosition

各岗位工作细则Ensurethesmoothopeningandclosingofthestore.保证店的正常开,关门.Tochecktheshuttlerollerandotherfirefightingfacilitiesareingoodstatus.检查卷帘门和其它的防火设施处于良好的状态.Inspectregularlyinthestoretoensurethatnopalletsandcartonsandtrolleysandbasketsareleftinthestorealley.有规律地巡查卖场,以保证没有仓板,纸箱和空置手推车、手提蓝在卖场通道内.Toensurenocustomerblockageinthealleyandsupervisethecleaningcompanytocleanfromtimetotime.保证在过道内无人流堵塞现象,经常检查清洁公司的活动.Makesurethatthereissufficientnumberoftrolleysandbasketsafteropeningthestore.保证在开店后有足够数量的推车和购物篮.Helptosolvethevariousdisputesandcheckthesecurityguardsonposition.帮助解决各种争端,检查岗位上的保安人员当班情况.SeniorGuard:领班:Jobdescriptionsecurity

10JobDescriptionPerPosition

各岗位工作细则Closeandopentheentranceshuttlerollerofthestore.开关店入口卷帘门的情况.Askcustomertodepositbagandgoodspurchasedfromelsewhereinthecustomerlockers.请顾客把别处购买的相关商品和包存入寄包柜.Forbidthecustomertocomeoutthroughtheentrance.严禁顾客通过入口出店.Todistributethebasketorderlytoguaranteetheavailability.有序地发放提篮,保证有足够的提篮供顾客使用.Tokeepcustomeroutwithpets/smoking/eating/drinking/camera/video.不要让带宠物,照像机，摄像机，抽烟的,吃食物饮料等顾客进入卖场.Entrance:入口处:Jobdescriptionsecurity

11JobDescriptionPerPosition

各岗位工作细则Keepcontrolthesafetyofassetsandmerchandisesinthewarehouse.保证仓库里资产和商品的安全.Updatereceivingyardbookregisterwiththefollowinginformation:及时登记收货区登记本,包括以下信息:Date日期Suppliername供应商名Faxorder传真订单Transportationcompany运输商Truckplatenumber卡车牌号Numberofpallets仓板数Arrivingtime到达时间departingtime离开时间Warehouse&RY外仓及收货区内外:TobecontinuedJobdescriptionsecurity

12JobDescriptionPerPosition

各岗位工作细则Updatethestorewarehousemovementbookregisterwithfollowinginformation:及时登记仓库物资转移本,包括以下信息:Deliverytostoredate交货到店日期Deliveryfromstoredate从店交货日期Truckplatenumber卡车牌号Departuretime出发时间Arrivingtime到达时间Numberofpallets仓板数量Checkthetruckbeforeclosingdoor:NoCarrefourpalletsorotherassets/merchandise.关卡车后门时,检查卡车:没有家乐福仓板和其它资产/商品.KeeppermanentpresentinRY.保证在外仓.Tomanagethecleanlinessofthesurroundingarea.保证周围场地的清洁.Warehouse&RY:外仓及收货区内外:TobecontinuedJobdescriptionsecurity

13JobDescriptionPerPosition

各岗位工作细则Controlgoodsreturningtosuppliers:检查退给供应商的货物:Checkquantity检查数量Signonreturnform在退货单上签字Checkwhetherproperlypackedandsealedwithsecuritytape.检查货物是否包好并用保安部的封箱带封好Ensuresmoothgoodsflowinwarehouse保证收货区货物的正常出入Forbidstafftogetinandoutwarehouse(excepttidingupofthePallets/Cage)禁止员工通过收货区笼子出入(除非与仓板/笼子)相关.Forbidsuppliertoenterthewarehouse.禁止供应商在任何时间,任何情况下进入仓库.Collectionthegarbageandtransportbacktostore.收集垃圾并运回店里.Warehouse&RY:外仓及收货区内外:Jobdescriptionsecurity

14JobDescriptionPerPosition

各岗位工作细则Forbidcustomertocomeoutwithmerchandise.禁止顾客带商品出店.Checktheappliancetestingdocumentsandmerchandiseinandout.检查家电测试单和进出店的商品.Checkthereturnedgoods:reconcilemerchandisetothesalesreturnform(date,item,reference,quantity,price).检查退货:核对商品与销售退货单(日期,单品,规格,数量,价格).NonPurchaseExit&Entrance:无购物出口（入口处）:Jobdescriptionsecurity

15JobDescriptionPerPosition

各岗位工作细则Responsibleforthedistributionoftrolleysandbasketindefinedplacesinstore.负责在卖场指定的地点发放推车和提篮.Regulatethenumbercontrollinginentranceaccordingtothecustomerflow.根据顾客流量来调整推车和提篮供应数量.Tocollectthescatteredtrolleysandbasketsfromcornersinsideandoutsidethestore.从店外和店内各角落收集散落的推车和提篮.Keepthetrolleysandbasketscleanandundamaged,makearegularcheckwithmaintenance.保持推车和提篮的清洁,完好,定期与维修部做检查.Makemonthlyinventory.Ensurethequantityoftrolleyandbasketisstableandreportactualqty.tochief每月进行一次盘点,保证推车与提篮的数量稳定，并准确性确汇报主管目前正确实际数量.Afterclosing,checkwhetherthereissomescatteredtrolleys,basketsoutsidestore.关店后,检查在店外是否有散落的推车和提篮.Trolley:推车组:Jobdescriptionsecurity

16JobDescriptionPerPosition

各岗位工作细则Wearacasualoutfittoremainanonymous着便装以不引人注意.Watchoutthedubiouspeople.Detectthedishonestpeopleandfollowthemwithoutbeingrealized.监视可疑人员,侦察有不正当行为的人,并在不被发觉的情况下进行跟踪.Makesurethepeoplesuspectedofdishonestyhavenotreplacedtheitems,beforearrestthem.确保嫌疑人在被抓获前没将物品转移.Arrestthesuspectwithcertainty(alwayswithasecondguard).确定后留住嫌疑人(应有两名保安在场).Bepoliteinapproachingthepeoplesuspectedofdishonesty.在接近嫌疑对象时,态度应婉转.Watchouttheinternaltheft.观察并发现内窃贼.Inspectors:便保:TobecontinuedJobdescriptionsecurity

17JobDescriptionPerPosition

各岗位工作细则Beimpartial.应保持公正.Noamicablerelationshipwithstaff,suppliersorcustomersatwork.禁止工作时与员工,供应商和厂方促销人员及顾客有过密联系.Keepsecuritychiefinformedofsuspiciousstafforpromoterbehavior.应向保安主管汇报可疑员工、厂方促销的情况.Enforcethesecurityrulesinsalesareas.应在卖场遵守保安规则.Inspectors:便保:Jobdescriptionsecurity

18JobDescriptionPerPosition

各岗位工作细则Neverleaveshisduty.确保岗位有人.Alwayskeepintouchwiththeguardsinsideandoutsidebywalk-talkie.通过对讲机与内外保安保持联系.Beforeopening,checkthetheftpreventionsystembeforeopening.开店前,检查防盗系统装置.Watchoutthesuspectandkeeptrackofthem.观察嫌疑人并进行布控.Keeprecordofthecassettesandcategorizethem.做好录像带记录并归类.Checknosmokinginsalesareaandemergencyexitsalwaysaccessible.确保卖场无抽烟人员和紧急出口的畅通.Video:录像室:TobecontinuedJobdescriptionsecurity

19JobDescriptionPerPosition

各岗位工作细则CheckwithCCTVthecashcollectiononcashierline.用中央监测系统检查收银台的收款情况.MonitorwithCCTVsystemthecashtransportationprocess.用CCTV系统监视资金运输的全过程.Keeptheconfidentialityconcerningvideooperation.对监视器操作保密.Keepalertonthesuspectedstaff.对可疑员工保持警惕.Restricttheaccesstovideoroom.禁止无关人员进入监控室.Video:录像室:Jobdescriptionsecurity

20JobDescriptionPerPosition

各岗位工作细则TruckDriver:卡车司机:Daily“routinemaintenance”

work每天做好出车前的“例保”工作Toensurethegoodstobedeliveredsafelytothecustomers.保证货物安全运到顾客家中.Receivingthegoodstobedeliveredwiththedeliveryformandsign.Keeprecordofthethedeliveryform.接到货物的同时,收到送货单并签字.整理好送货单.Supportthecommercialparttotransfergoodsbetweenwarehouseandstore.支持营业部门在外仓和店之间运货.Keepmaintenanceofthetruckandcontrolthemaintenancecost及时维修车辆或及时外送定点维修厂进行维修，严格控制车辆维修费用.Jobdescriptionsecurity

21JobDescriptionPerPosition

各岗位工作细则ToensurethepathleadingtotheRYisaccessible.保证通向收货区的道路畅通.Updatereceivingyardbookregisterwiththefollowinginformation登记收货区本:Date日期suppliername供应商名Transportationcompany运输公司Truckplatenumber车牌号Arrivingdate到达时间Departingdate.出发时间TruckGuidance-RYoutside:车道班(收货区外):TobecontinuedJobdescriptionsecurity

22JobDescriptionPerPosition

各岗位工作细则CommunicatefrequentlywithRYtooptimizetruckaccesstoRYandfollowpriorities（suchasfresh,shortage).经常与收货区联系,以保持收货区卡车秩序并给予某些卡车优先权(如生鲜类,短缺商品）.Checkthetruckbeforeclosingdoor:NoCarrefourpallets,baskets,trolleysorotherassets/merchandise.关后门前检查卡车:无家乐福仓板,提篮,推车或其它资产/商品.Tomanagethecleanlinessofthesurroundingarea.保证周围场地的清洁.TruckGuidance-RYoutside:车道班(收货区外):Jobdescriptionsecurity

23JobDescriptionPerPosition

各岗位工作细则ReceivingYardInside:收货区内:Controlthegoodsreturningtosuppliers:检查退给供应商的货物:Checkquantity,itemname&specification检查数量、品名、规格是否与送货单上相符Signonreturnform确认后在退货单上签字checkwhetherproperlypackedandsealwithsecuritytape.检查货物是否包好并用保安部的封箱带封好ToensurethesmoothgoodsflowinRY保证收货区货物的正常出入.Beresponsibleforthetruckregistrationwhilethetruckguidanceisabsent.当车道保安不工作时,由二检保安代为负责卡车登记.TobecontinuedJobdescriptionsecurity

24JobDescriptionPerPosition

各岗位工作细则ReceivingYardInside:收货区内:CheckingthefacilitiesoperationinRY(lighting,shuttleroller)检查收货区设施运转(灯,卷帘门)是否正常.ForbidthestafftogetinandoutviaRYcage(excepttideupofthePallets/Basket/cage).禁止员工通过收货区笼子出入(除非与仓板/提篮/笼子)有关.ForbidthesuppliertoenterthestoreareaatanytimeunderanycircumstancethroughRYcage.禁止供应商在任何时候,任何情况下通过收货区进入卖场.Checkthegarbagecollectionandweighing.检查垃圾的收集与称重.Checkthegarbagewhethercarryingmerchandiseornot检查垃圾内夹带商品，进入垃圾房Jobdescriptionsecurity

25JobDescriptionPerPosition

各岗位工作细则DoubleCheckTeam:二次检查组:DoublecheckthequantitydeliveredandcountedbyRY.二次检查收货区清点的交货数量.Count100%of10deliveriesbysuppliers.清点10次不同供应商的收货情况.Consignallinformationonadoublecheckingbookregister把所有信息登记在二次检查本上faxorder定单itemwithdifference单品的出入valueofdifference金额的出入valueoftotaldelivery总的送货金额Controlitemandquantity检查单品与数量.Signdocumentandindicateanydifferenceinthedoublecheckingbookregister.在文件上签字,并在二次检查登记本上标明差别.Jobdescriptionsecurity

26JobDescriptionPerPosition

各岗位工作细则PunchCard:打卡处:Punchattendancecardforemployees,verifytheconformitybetweennamebadgeandcard.负责所有员工打卡,并确认名牌、卡相一致方可打卡.Checkthestaffbelongingsbroughtwiththem，anydoubtdetainpersonandgoodsandinformsalesclerkonthespot.检查员工携带物品，有可疑之处立刻扣留其人和物，并通知领班到场.Ensurethatnofraudulencebeincurredregardingcardpunching.保证打卡时无欺骗行为.Beinchargeofthecleanlinessofthearoundareaofficearea负责周围场地的清洁及办公区域的安静.TobecontinuedJobdescriptionsecurity

27JobDescriptionPerPosition

各岗位工作细则PunchCard:打卡处:Keepgoodpersonalappearance.保持个人清洁，讲究仪表、仪容Badgemustbeworn.检查员工戴名牌.Handbagmustbelockedinthestafflockers.督促员工手提包必须锁在员工衣柜内.Performinghandbagcheckingofallstaffwhileleaving(includingcleaners)andverifyingthereceiptandgoodpurchasedbyemployees.检查所有离店员工的提包(包括清洁人员及厂方促销),核对收银员与员工购买的商品是否一致.Checkandcontroltheinternalpurchase.检查并管理内部购买情况.Jobdescriptionsecurity

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