ISOTS16949 Quality Systems(英文版培训课件)

2AGENDA ISO/TS16949Update ISO9001:2000Update ISO14001Update EnhancedSurveillanceAudits HighlightsofIASGSanctionedQS-9000:98Interpretations(Nov.1,1999) AQSRReview RegistrationProcess Question&AnswerISO/TS16949

QualitySystems4ISO/TS16949Whatisit?ISO/TS16949isanISOTechnicalSpecificationpreparedbytheInternationalAutomotiveTaskForce(IATF)andrepresentativesfromISO/TC176,QualityManagementandQualityAssurance,anditssubcommittees.ParticularrequirementsfortheapplicationofISO9001:1994areincorporatedintoISO/TS16949.ISO/TS16949harmonizesthesupplierqualitysystemrequirementsoftheUnitedStates,Germany,Italy,France,withthepurposeofhavingasingledocumentandregistrationschemethattheEuropeanandU.S.automotiveindustrywouldaccept.5ISO/TS16949FIATIVECOPSA(PeugotCitoen)RENAULTFIEVAVSQEAQFADAMOPELAUDIBMWDAIMLERBENZFORDWERKEVWCHRYSLERFORDGMVDA6.1QS-9000TechnicalSpecificationISO/TS16949QualitySystems-AutomotiveSuppliers-ParticularrequirementsfortheapplicationofISO9001:19946ISO/TS16949ThisdocumentfollowsthesamestructureasISO9001:1994,withsomeadditionalrequirementsdrawnfromthefollowingdocuments:QS-9000QualitySystemRequirements,ThirdEditionVDA6,Part1:QualitySystemAuditAVSQ’94Guidaperl’applicazione(guidelinesforuse)EvaluationAptitudeQualitéFournisseur(EAQF94)7ISO/TS16949TheelementsoftheISO/TSarecloselyalignedwiththeelementsofthefourautomotivestandards.MostoftheelementsoftheISO/TScanbetracedtoaminimumofoneofthefourautomotivestandards-manyelementscanbetracedtoallfourstandards.8ISO/TS16949ThegoalofthisTechnicalSpecificationisthedevelopmentoffundamentalqualitysystemsthatprovideforcontinuousimprovement,emphasizingdefectpreventionandthereductionofvariationandwasteinthesupplychain.9ISO/TS16949Whythenewstandard?CreateaGlobalQualitySystemLanguageCreateGlobalRecognitionofCertificatesReductioninmultiple3rdpartyregistrationsProvideacompetitiveadvantageAdvantagesforupgradingQM-SystemAdvantagesforglobalsourcing10ISO/TS16949What'sdifferent?Numbering(4.1-4.20)remainsthesameAdditional5%requirementsoveratypicaltier1QS-9000systemRegistrationrequirementsaremuch“tighter”thanQS-900011ISO/TS1694912ISO/TS16949ISOvs.QS-9000:98vs.ISO/TS1694913ISO/TS16949ISOvs.QS-9000:98vs.ISO/TS1694914ISO/TS16949

ObjectivesThesuppliershalldefinegoals,objectivesandmeasurementstodeploythequalitypolicy.Objectivesforachievingqualityshallbeincludedinthebusinessplan.NOTEThegoalsandobjectivesshouldaddresscustomerexpectationsandbeachievablewithinadefinedtimeperiod.*moreexplicitaboutqualitypolicyobjectives15ISO/TS16949

ContinuousImprovementContinuousimprovementinquality,service,costandtechnologyshallbeprovidedforintheQualityPolicy.Thesuppliershallidentifyopportunitiesforqualityandproductivityimprovementandimplementappropriateimprovementprojects.Thesuppliershalluseappropriateimprovementmeasuresandmethodologies(see4.2.7).16ISO/TS16949

ContinousImprovementcont’dNOTE1Thefollowinglistshowsexamplesofpossibletechniqueswhichmightbeused.Theremaybemanyothermethodswhichmeetspecificsupplierneedsmoreappropriately:- controlcharts(variables,attributes,CUSUM),- designofexperiments(DOE),- theoryofconstraints,- overallequipmenteffectiveness,- partspermillion(PPM)analysistoachievezerodefects,17ISO/TS16949

ContinuousImprovementcont’d- valueanalysis,- benchmarking,- analysisofmotion/ergonomics,- mistake-proofing.NOTE2GuidelinesforqualityimprovementaregiveninISO9004-4*relocatedfrom4.2.5;moreexplicitaboutqualitypolicyobjectives18ISO/TS16949.3QualityresponsibilityManagementwithresponsibilityandauthorityforcorrectiveactionshallbepromptlyinformedofproductsorprocesseswhichbecomesnon-compliantwithspecifiedrequirements.Personnelresponsibleforqualityshallhavetheauthoritytostopproductiontocorrectqualityproblems.*notechangedintoarequirement19ISO/TS16949.2ShiftresourcesEspeciallyconcerningtheproductionprocess,alltheshiftsshallbestaffedwithpersonnelinchargeof,ordelegatedresponsibilityforquality.*newrequirement20ISO/TS16949

Managementreview-supplementalThesereviewsshallincludeallelementsofthequalitysystemanditsperformance(see4.2.8)overtimeasanessentialpartofthecontinuousimprovementprocess.Partofthemanagementreviewshallbethemonitoringofstrategicqualityobjectives,andtheregularreportingandevaluationofthecostofpoorquality.NOTEManagementreviewshouldbeconductedwithsufficientfrequencytoensurethattheestablishedqualitysystemiseffective.*moreexplicitaboutwhattoreview21ISO/TS169494.1.5AnalysisanduseofcompanyleveldataThesuppliershalldocumenttrendsinquality,operationalperformance(productivity,costsofpoorquality,efficiency,effectiveness)andcurrentqualitylevelsforkeyproductandservicefeatures.NOTETheseshouldbecomparedwiththoseofcompetitorsand/orappropriatebenchmarks.22ISO/TS169494.1.5Analysisanduseofcompanyleveldatacont’dTrendsindataandinformationshallbecomparedwithprogresstowardoverallbusinessobjectivesandleadtoactiontosupportthefollowing: a)developmentofprioritiesforpromptsolutionstocustomer-relatedproblems; b)determinationofkeycustomerrelatedtrendsandcorrelationtosupportstatusreview,decisionmakingandlongertermplanning;

23ISO/TS169494.1.5Analysisanduseofcompanyleveldatacont’dc)aninformationsystemforthetimelyreportingofproductinformationarisingfromusage.*item“c”isnew24ISO/TS169494.1.6Employeemotivation,empowermentandsatisfactionThesuppliershallhaveaprocessformotivationofemployeestoachievequalityobjectivesandtomakecontinuousimprovements.Theprocessshallincludepromotionofqualityawarenessonalllevels.NOTEQualityreviewsshouldbeconductedtoprovideappropriateinformation,suchas“plan/actual”comparisonandimprovementsuggestions.25ISO/TS169494.1.6Employeemotivation,empowermentandsatisfactioncont’dThesuppliershallhaveaprocessformeasurementofemployeesatisfactionandemployeeunderstandingofappropriatequalityobjectives.

*newsub-element26ISO/TS16949

Productsafety-Duecareregardingproductsafetyandmeanstominimizepotentialriskstoemployees,customers,usersandtheenvironmentshallbeaddressedinthesupplier’squalitypolicyandpractices,especiallyindesigncontrol(see4.4)andprocesscontrol(see4.9)proceduresandpractices.Thesuppliershallpromoteinternalawarenessofsafetyconsiderationsrelativetothesupplier’sproduct.*QS-9000:98;moreexplicit27ISO/TS16949

Regulations-Thesuppliershallhaveaprocesstoensurecompliancewithallapplicablegovernment,safetyandenvironmentalregulations,includingthoseconcerningstorage,handling,recycling,eliminatingordisposingofmaterials.*QS-9000:98;moreexplicit28ISO/TS16949ProductrealizationInthisTechnicalSpecification,qualityplanningactivitiesofallpre-launchphaseshavebeenintegratedunderthenewheading“Productrealization”.Forsupplierswithproductdesignresponsibility,productrealizationalsoincludesproductdesign(see4.4).Productrealizationinthecontextofqualityplanningisdiscussedin4.2.4.Thestructureisoutlinedonthenextslide:29ISO/TS16949ProductRealizationcont’d4.2.3 Qualityplanning

Qualityplanning-ISO9001:1994 Qualityplanrequirements4.2.4 Productrealization

General Measurements Reviewcycle Multidisciplinaryapproach Toolsandtechniques Computer-aideddesign

30ISO/TS16949Productrealizationcont’d Specialcharacteristics Feasibilityreview4.2.4 Productrealizationcontinued

Managementofprocessdesign .1General .2Processdesigninput .3Processdesignoutput .4Processverification 0Controlplan 1Productapprovalprocess*Renumberedandsomenewrequirements31ISO/TS169494.2.8QualitysystemperformanceThesuppliershallevaluatetheperformanceofthequalitysystemtoverifytheeffectivenessofitsoperation.Resultsshallberecordedtoprovide,asaminimum,evidenceoftheachievementof: a)objectivesspecifiedinthequalitypolicy(see), b)objectivesspecifiedinthebusinessplan(see4.1.4), c)customersatisfactionwithproductsupplied.Theresultsshallbeusedforcontinuousimprovementorcorrectiveactionasappropriate.

*moreexplicit32ISO/TS169494.10.6LaboratoryrequirementsWhereinspection,testingandcalibrationservicesareconductedbyasupplier’slaboratoryfacilityshallcomplywithISO/IEC17025,includinguseofalaboratoryscope.NOTEAccreditationofsupplierfacilitiestoISO/IEC17025ornationalequivalentisnotrequiredby,nordoesitsatisfy,allqualitysystemrequirementsspecifiedinthisTechnicalSpecificationforalaboratory.Therefore,thelaboratoryshouldbeincludedintheon-siteaudits.33ISO/TS169494.10.6Laboratoryrequirementscont’dCommercial/independentlaboratoryfacilitiesusedforinspection,testorcalibrationservicesbythesuppliershallbeaccreditedtoISO/IEC17025ornationalequivalent.

*newrequirementwithrespecttoISO/IEC1702534ISO/TS16949

ProcessauditThesuppliershallaudittheproductrealizationandproductionprocessestodeterminetheeffectivenessofprocessperformance(seeA.43)

*newrequirement35ISO/TS16949A.43processauditonsiteverificationactivityusedto:- verifyconformancetospecifiedrequirements,suchascontrolplan,workinstructions,- ensurethatqualityobjectivesaremet,- verifythatspecifiedrequirementsforprocesscapability/performancearemet,- assesstheeffectivenessofactivitiesandrelatedresults36ISO/TS169494.17.3AuditorqualificationThesuppliershallcomplywithcustomerrequirementsforinternalsystemandprocessauditorqualification.

*newrequirement37ISO/TS16949AuditProcessThescopeofcertificationshallincludeallproductssuppliedtocustomerssubscribingtothecertificationtoISO/TS1649.Any“site”mayelecttopursuethirdpartycertificationtoISO/TS16949,however,such“sites”shallhavedemonstratedcapabilitytoconformwithallISO/TS16949requirements,includingcustomerspecific.RemotelocationsshallbeauditedastheysupportasitebutcannotobtainindependentISO/TS16949certification.38ISO/TS16949AuditProcesscont’dCertificationbodychecklistsshallincludeallquestionscontainedinthe“ChecklisttoISO/TS16949.”QualitysystemsshallnotberegisteredtoISO/TS16949ifopenminorormajornonconformitiestoISO/TS16949exist.Aftercertification,whenanonconformityisidentifiedbythecertificationbody,thenthedecertificationprocessshallbeinitiated.NOTE:Suchidentificationcanoccurasaresultofacustomercomplaint.

39ISO/TS16949Auditprocesscont’dTheauditplanshallincludeevaluationofallsupplierqualitysystemelementsforeffectiveimplementationofISO/TS16949requirementsaswellasforeffectivenessinpractice.Assessmentshallevaluatetheeffectivenessofthesystem,itslinkages,itsperformanceanditsrequirements.Partoftheevidencerequiredistheresultofatleastonecompleteinternalauditandmanagementreviewcycle.NOTE:Effectivenessofthesystemshouldconsiderhowwellthesystemisdeployed.

40ISO/TS16949Auditprocesscont’dEachon-siteaudit,includinginitialandsurveillanceaudits,shallincludeareviewof:customercomplaintsandsupplierresponse,supplierinternalauditandmanagementreviewresultsandactions,progressmadetowardcontinuousimprovementtargets,effectivenessofthecorrectiveactionsandverificationsincethelastsurveillanceaudit.Elements4.1,4.2,and4.4fordesignresponsiblesuppliershallbereviewedatleastonceduringanon-siteauditwithineachconsecutive12-monthperiod.41ISO/TS16949AuditActivitiesContractbetweencertificationbodyandsupplierAnalysereadinessforon-siteauditReadinessforon-siteaudit(Incaseofdoubts,thecertificationbodyandthesuppliermaydecidetoexecuteapre-audit).Inthisphase,thecertificationbodycanperforma“pre-audit”atthesupplier’ssites.Documentreview42ISO/TS16949AuditActivities

cont’dPre-auditThepre-auditshallnotbeconsideredaspartoftheinitialcertificationaudit.Timededicatedtothepre-auditwillnotreduceauditdaysrequirement(seeAnnex3)Ifthereisinsufficientreadinesstoconducttheinitialaudit,theSuppliercanstoptheprocess,inconsultationwiththecertificationbody.43ISO/TS16949AuditActivitiescont’dThecertificationbodyshallrecordthisfactinitsdatabase.Theinitialauditshallbecompletedwithina3monthperiodfromthedocumentreview.Multiplevisitsforinitialauditarenotpermitted.Teamof2auditorsminimumifauditor-daysrequirementsexceed4.44ISO/TS16949AuditMandaysforcertificationtoISO/TS1694945ISO/TS16949AuditActivities

RequirementsonauditmandaysInitialAudit(On-siteMandays)cannotincludepre-auditand/ordocumentreview.On-sitereviewofcorrectiveactionsarisingfromtheinitialauditwillbeadditionaltothespecifiedauditmandays.TheonlydeviationspermittedfromthischartisanupgradefromthecurrentthirdpartycertificationstoAVSQ,EAQF,QS-9000orVDA6.1.46ISO/TS16949AuditActivitiescont’dEachauditshallincludeauditingonallshifts.Ifweekendcrewsarededicatedandnon-rotating,thenauditingoftheweekendshiftsisalsorequired.Nondesigncapablesuppliersmayreduceon-siteauditmandaysby15%.Thecertificationbodyshallpreparemonthlyauditschedule(toforwardtoA/BandIATFcommondatabase).Siteaudit+reports

47ISO/TS16949AuditActivitiescont’dInitialcertificationauditactivitiesshallbeconductedaccordingtothefollowingrules:Useofthe“ChecklisttoISO/TS16949”Checklisttobecoveredineachsiteincludedincertificationscope(nositesamplingallowed)RevieweffectivenessoftheimplementationoftheISO/TS16949requirementsandforeffectivenessinpractice,relatedtoplannedandachievedqualityperformance.48ISO/TS16949AuditActivitiescont’dMajornonconformitiesmayprovideabasisforterminationoftheauditbythesupplierinconsultationwiththeauditteamleader.Inthiscaseauditteamleaderwillstopthecertificationprocessimmediately:areportwillbepreparedforthecertificationbody(copyfortheSupplier)ThecertificationbodywillrecordthereasonsforterminationintheirdatabaseandreporttoIATF.Whenthisoccurs,anyre-auditshallcommencefromthebeginningoftheprocess.49ISO/TS16949AuditActivitiescont’dAttheendofthesitevisit,theLeadauditorconductsthefinalpresentationandreleasesadraftreportincluding:descriptionofallnonconformitiesopportunitiesforimprovementauditteamrecommendationstocertificationcommitteeUndernocircumstancescananonconformitybeidentifiedasanopportunityforimprovement.50ISO/TS16949AuditActivitiescont’dAuditteamleaderwithin15workingdaysaftertheendofthesitevisitwillsendtothesupplierandthecertificationbodythefinalreport:Scope-products-customerspecificrequirementswithissuelevelSummaryofauditedelementsandrelatedresultsNonconformitiesasevidencedduringtheauditprocessOpportunitiesforimprovement51ISO/TS16949AuditActivitiescont’dAuditteam(plusadditionaltechnicalexpertsifany)Cross-referencestosupplierqualitysystemdocumentationNonconformitiesshallbeacknowledgedbythesupplier.Theauditorshallrecordallnonconformitiesidentifiedontheauditreportevenifthecorrectiveactionisimplementedimmediately.52ISO/TS16949AuditActivitiescont’dForeachnonconformitytheSuppliershallperformcorrectiveactionwithinthreemonthsfromtheendofthesitevisit.Thesupplierwillinformtheauditteamofcorrectiveactionsandtargetdateforimplementation.Uponverificationofcorrectiveaction,asupplementaryreportshallbeissuedbytheauditteamtoaccompanythefinalauditreport.53ISO/TS16949AuditActivitiescont’dTheauditteammayproposetothecertificationbodyafollow-upvisitinordertoverifytheimplementationofcorrectiveactions.Certificateswillbeissuedonlyifthereis100%compliancetorequirementswhichmeansthatnonconformitiesfoundduringtheauditare100%resolvedwithinthreemonthsofthestartoftheon-siteaudit.54ISO/TS16949AuditTeamTheauditteamshallprovideafullreportontheoperationsauditedtothesupplierwithin15workingdaysofeachinitialandsurveillanceauditunlessotherwiseagreedbythesupplier.Auditorsshallidentifyopportunitiesforimprovementwithoutrecommendingspecificsolutions.Theseopportunitiesshallbeincludedinthereporttothesupplier.Authorizationtoprovidethefinalreportshallbespecifiedinthecertificationcontractbetweenthecertificationbodyandthesupplier.55ISO/TS16949OtherRequirementsConsultantstothesuppliercannotparticipateintheaudit.CertificationbodiesshallnotifytheIATFofallscheduledauditsincludingwitnessauditsandshallallowIATFmembers,ortheirdesignates,toattend.CertificatestoISO/TS16949shallonlybeissuedbyIATFcontractedcertificationbodyofficesforamaximumvalidityofthreeyears.56ISO/TS16949OtherRequirementscont’dUpgradingofacurrentautomotivecertificate,AVSQ,EAQF,QS-9000,VDA6.1,byoneoftheIATFcontractedcertificationbodieswillbetakenintoaccountpriortotheinitialassessmenttoISO/TS16949,asfollows:Ifthescopeisunchanged,atleast50%oftherequiredauditmandaysforinitialauditshallbeapplied.TheauditmustfullyincludetheISO/TS16949elements4.1,4.2and4.14andthecustomerspecificrequirements,andassesstheremainingISO/TS16949requirementsonasamplingbasis.57OtherRequirementsOtherRequirementscont’dIfthescopeischanged,100%oftherequiredauditmandaysfortheinitialauditshallbeapplied.TheauditmustfullyincludeallISO/TS16949requirements,includingcustomerspecificrequirements;samplingofISO/TS16949requirementsisnotpermitted.IATFreservestherighttosendadelegatetotheexecutivemanagementcommitteeofthecertificationbodyconcerningcertificationdecisionsregardingISO/TS16949.58ISO/TS16949OtherRequirementscont’dIfacertificationbodyplacesanexistingISO/TS16949certifiedcompanyonsuspensionbecauseofqualitysystemnonconformitiesoraviolationoftherulesofregistration,thecertificationbodyshallnotifyIATF,within10workingdays.59ISO/TS16949Goingforward,IATFplansto:beginworkonarevisedISO/TS16949toalignwiththeISO9001year2000text;2000-2001:ISO9000:2000&ISO16949,2ndEdition(harmonizedUS,European,andJapaneseStandard)Thefollowing3slidesrepresentacommuniquéissuedtoallregistrarsonNovember8,2000602000 2001 2002 2003 2004 2005 ImplementationofcertificationtoISO/TS2ndedition,relativetoISO9001:2000transitionISO9001:1994ISO9001:2000ISO/TS16949:1999ISO/TS16949:2002StandardslifetimeCertificationvaliditytoISO9001:1994toISO9001:2000toISO/TS16949:1999toISO/TS16949:20023yearsmax(seeIAF-TC176communique)IATFCommunique-October4th200061IATFCommunique-October4th2000Inaccordancewithitsplan,theInternationalAutomotiveTaskForceisworkingonthealignmentofISO/TS16949:1999withISO9001:2000.TherevisedversionofISO/TS16949isexpectedtobepublishedbyMarch2002,inaccordancewiththerequirementsforreviewofanISOTechnicalSpecificationwithinthreeyears.ThetransitionfromthecurrentversionofISO/TS16949willalignwiththearrangementsforintroductionofISO9001:2000,whicharedefinedbyIAF,ISO/TC176andISO/CASCOintheircommuniquedatedSeptember27,1999,referenceISO/TC176N488.CertificationtoISO/TS16949:1999,inaccordancewiththeIATFregistrationscheme,willcontinuetoberecognisedbysubscribingmemberstoIATFthroughoutthetransitionperiodforISO9001:1994toISO9001:2000.

TherearenoplanstorevisetheexistingautomotivecataloguesAVSQ94,EAQF94,QS9000,andVDA6.1duringthisperiod.62IATFCommunique-October4th2000Question&answer:Q:IsitpossibletoobtaincertificationtoISO9001:2000incombinationwithIATFrecognisedISO/TS16949:1999certification?A: Yes.Thisisabusinessdecisionforthesupplier.Suchcertificationwouldresultintwoseparatecertificates.Q:Doesthisdualcertificationrequirementseparateaudits?A. No,buttheIATFrulesforcertificationforISO/TS16949:1999mustbeobserved.

63ISO/TS16949Theprinciplesdetailedinthiscommuniquéaresupportedbythefollowingvehiclemanufacturers:BMW,Daimler-Chrysler,Fiat,Ford,GeneralMotors(includingOpelVauxhall),PSAPeugeot-Citreon,RenaultSA,VolkswagenandthetradeassociationsAIAG,ANFIA,FIEV,SMMTandVDA.64ISO/TS16949StatementsfromOEM’s

DaimlerChrysler RecognitionofVDA6.1andQS-9000StandardsEffectiveimmediately,aspartofourGlobalProcurement&SupplystrategyatDaimlerChrysler,registrationtoeitherVDA6.1orQS-9000,includingcompanyspecificrequirements,willbeacceptedasqualityregistrationfromoursuppliers.65ISO/TS16949DaimlerChryslercont’dRegistrationstoISO/TS16949,includingcompanyspecificswillalsobeacceptedasqualityregistrationfromoursuppliers.ThisnewTechnicalSpecificationmaybecometheQualityManagementstandardofthefuture.66ISO/TS16949FordMotorCompanyOctober7,1999Formanysuppliers,particularlythosewithmultipleinternationalautomotivecustomers,ISO/TS16949mayrepresentsubstantialefficienciesbyallowingoneaudittosatisfythequalitysystemrequirementsofQS-9000,VDA6.1,AVSQ,EAQFwhencoupledwithindividualcompany-specificqualityrequirementsandthecommonautomotiveregistrationscheme.ThenewTechnicalSpecificationmaybecomethesingleautomotiveindustryqualitymanagementstandardofthefuture.67ISO/TS16949AllGeneralMotorsGlobalSuppliersNewISO/TS16949andQS-9000GMCustomer-SpecificRequirementsGMwillaccept,asoptionaltoQS-9000,athirdpartycertificationtoISO/TS16949thatmeetsthefollowingconditions:ThecertificationscopemustincludebothISO/TS16949andtheaccompanyingISO/TS16949GM-CustomerSpecificRequirements.68ISO/TS16949AllGeneralMotorsGlobalSupplierscont’dNotethatGMdoesNOTrequireyoutoupgradeyourQS-9000certificatetoISO/TS16949.However,westronglyrecommendthatyouuseyournextQS-9000surveillanceaudittoupgradetotheISO/TS16949withtheaboveconditions.69ISO/TS16949GeneralMotorsEuropeanOperationsNewISO/TS16949November30,1999PleasenotethatGMwillNOTrecognizecertificationtoVDA6.1,EAQForAVSQasequivalenttoQS9000ortoISO/TS16949.InordertobeacceptedassupplierforGM,youmustprovideeithera3rdpartycertificationtoQS9000oroptionaltoISO/TS16949asoutlinedintheattachedletter.70ISO/TS16949RenaultOctober20,1999Wehaveagreedtoacommonsupplierautomotivequalitysystemrequirementsdocument,ISO/TS16949whichmeetsthebasiccurrentrequirements:EAQF94,VDA6.1,AVSQ94andQS9000.Therefore,fromnextOctober15,RenaultrecognizescertificationscarriedoutinthirdpartybyeveryIATFcertifiedorganizationasanalternativeforEAQF94,avoidingmultiplecertificationstooursuppliers.Werecommendyoutousethisnewstandard.ISO9001:2000Update72ISO9001:2000

EightQualityManagementPrinciplesCustomerfocus:organizationsdependontheircustomersandthereforeshouldunderstandcurrentandfuturecustomerneeds,shouldmeetcustomerrequirementsandstrivetoexceedcustomerexpectations.Leadership:leadersestablishunityofpurpose,direction,andtheinternalenvironmentoftheorganization.Theycreatetheenvironmentinwhichpeoplecanbecomefullyinvolvedinachievingtheorganization’sobjectives.Involvementofpeople:peopleatalllevelsaretheessenceofanorganizationandtheirfullinvolvementenablestheirabilitiestobeusedfortheorganization’sbenefit.73ISO9001:2000

EightQualityManagementPrinciplesProcessapproach:adesiredresultisachievedmoreefficientlywhenrelatedresourcesandactivitiesaremanagedasaprocess.Systemapproachtomanagement:identifying,understandingandmanagingasystemofinterrelatedprocessesforagivenobjectivecontributestotheeffectivenessandefficiencyoftheorganization.ContinualImprovement:apermanentobjectiveoftheorganizationiscontinualimprovement.Factualapproachtodecisionmaking:effectivedecisionsarebasedonthelogicalorintuitiveanalysisofdataandinformation.Mutuallybeneficialsupplierrelationships:theabilityoftheorganizationanditssupplierstocreatevalueisenhancedbymutuallybeneficialrelationships.74ISO9001:2000

ProcessApproachISO9001encouragestheadoptionofaprocessapproachtoqualitymanagement.Activitythatreceivesinputsandconvertsthemtooutputscanbeconsideredasaprocess.Thesystematicidentificationandmanagementoftheprocessesemployedwithinanorganizationandtheinteractionsbetweensuchprocessesmaybereferredtoasthe‘processapproach’.75ISO9001:2000ISO9002andISO9003withdrawnNewlanguagecompatibilitywithISO14001:1996TC176andTC207workingtowardsharmonizedauditingstandardswhichshouldbeavailablebyQ2-2001.76ISO9001:2000ImplementationcanstartwhenD.I.S.isreleasedRegistrationtoD.I.S.in2000Upgradesfrom1994to2000versiontobecompletedbyDec31,2001UpgradeprocesstobeavailablebyQ2-200077ProcessModeland

ISO9001:2000ClauseHeadingsManagementResponsibilityResourceManagementProduct(and/orService)RealizationMeasurement,Analysis,Improvement5.06.07.08.0ISO9001:2000ClausesISO9