《民航地勤英语》（李瑛）017-8教案 project1-task2

《民航地勤英语》教学设计一、教学基本信息课程名称《民航地勤英语》授课学时2授课教师授课班级授课题目Task2TicketRefundService二、教学目标知识目标Understandhowtoinquireaboutpassengers'basicinformationandticketrefundrequirements.Knowinghowtonotifypassengersofticketrefund.能力目标Askpassengersforbasicinformationandticketrefund.Informpassengersoftheticketrefundandsuccessfullyrefundticketsforthem.素质目标Developprofessionalawarenesswhenrefundingtickets.三、教学重难点教学重点Expressionofinquiringaboutpassengers'basicinformationandticketrefundservicePassengerRefundPolicy教学难点Expressionofinquiringaboutpassengers'basicinformationandticketrefundservice四、教学资源与教学方法教学资源TheTeacher’sReferenceBook教学方法situationteachingmethod、task-basedapproach、discussionmethod五、教学过程教学过程与内容师生活动时间分配Step1.Lead-inLookatthefollowingtableandtrytointroducetheinformationinittoyourpartnerinEnglish.ServiceFeesforVoluntaryRefunds

第一步：介绍背景知识，创设语言环境1. 让学生观察表格内容，并用英语介绍表格中关于自愿退款服务费的内容，考察学生的口语表达能力2. 小组合作，让学生计算需要支付的服务费，让学生了解退票时服务费的计算方式3 适当进行德育渗透1.TaskSslookattheformandintroducethevoluntaryrefundservicefeeinEnglishtotesttheiroralcommunicationskills2.calculatetheservicefeetheyneedtopayaccordingtotheabovetable.3.Properlyinfiltratemoraleducation5minStep2.KnowledgeReserve1. keysentencesTeachershowsthekeysentencesofthetwodialoguesuchas:(1)What’syourflightnumber,please?(2)I’mcallingaboutyourreservationonflight9C8801at17:55nextWednesday.(3)YoushouldprovidetheoriginalandcopyofyourIDcard,e-ticketitinerary,andthetrueandvaliddiagnosiscertificatesissuedbythemedicalinstitution.(4)Wecanrefundyourflight/ticket./Wecanrefundtheticketforyou.(5)I’msorry/regrettotell/informyouthatyourticketisnon-returnable.2.PracticeTeacherasksstudentstodosomeperformance:Supposeyouareaticketselleratanairport,andyouarebookingaflightticketforyourpartner.Askyourpartnerseveralquestionstogethis/herbasicinformation.第二步：知识储备句子阅读知识储备中的各类句子，点名让学生朗读并默写，掌握退票时常用的句型Treadsthesentences.TletsstudentstoreadthekeysentencesformanytimesTletsstudentsrecitethekeysentences.Trecitesbetweentheirpartners.练习根据设定的情景，组织学生两两一组，进行模拟，练习对话，掌握并巩固退票时的常用句型表达Tletsstudentsperformaccordingtothesituationwithhispartner.10minStep3.DialogueDialogue11.Wordsdepart /dɪˈpɑːt/ v. 离开；离去；起程；出发non-stopflight 直达航班directflight 直达航班one-wayticket 单程票cost /kɒst/ v. 花费businessclass商务舱economyclass 经济舱airportconstructionfee机建费fuelsurcharge 燃油附加费valid /ˈvælɪd/ adj. （法律上）有效的；（正式）认可的2.ListeningPracticeIwanttocancelmyflightbecauseIhavetostayheretohandleanemergency.Well,accordingtotheairlineregulations,thepassengerwhoasksforarefundwithin4hourspriortoflightdepartureshouldpay20%oftheticketprice.Accordingtoourrefundregulations,ifthepassengercancelsapartially-usedticket(cancellationispermitted),therefundamountwillberecalculatedafterdeductingfaresandtaxesforusedsegments.Dialogue21.wordsreservation /ˌrezəˈveɪʃn/ n. 预订availability /əˌveɪləˈbɪləti/n.可得性；可得到的东西fare/feə(r)/ n.飞机票价；车费；船费2.keysentencesTheflightnumberisCA1883.ThisflighthasbeencanceledbecauseofthebadweatherinXiamen.ItleavesBeijingat14:30andarrivesatGuangzhouBaiyunInternationalAirportat18:05thesameday.…………..Dialogue31.wordsretrieve/rɪˈtriːv/ v. 撤回；record /ˈrekərd/ n.记录besupposedto /səˈpəʊzd/ 应当，应，该，须convenient /kənˈviːniənt/ adj.方便的；实用的itinerary /aɪˈtɪnərəri/ n.行程单；旅行日程reimbursementvoucher报销凭证2．ListeningpracticeListentothedialogueandcompletethefollowingexercises（1）Listentothedialogueandfillinthebrackets.（2）.Workinpairsandroleplaythedialogue.（3）.TrytotranslatethefollowingsentencesintoChinese.第三步：对话对话1：电话订票阅读单词(1)教师带读生词，学生跟读重复练习生词(2)教师讲解生词，学生读生词，教师提示发音技巧及纠正发音错误(3)注重对自愿退票时用到的单词词性的介绍TreadwordsandSsasfollows.TgivesSs30secondstoreadwordsthreetimes.TreadandSrepeat.TletssomeSstoreadwords，TcollectssomemistakesofpronunciationTsaysChineseandpartofspeech,Ssreadthewordsaloud.2.听对话(1)教师播放音频，学生初步熟悉自愿退票相关情景的对话内容(2)让学生听第二遍对话，补全短文中的空白TplaylisteningconversationsandSlistentothedialogueandfillinthebrackets.Slistentothedialogueagainandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.StrytotranslatethefollowingsentencesintoChinese.对话2：机票预订1.单词让学生根据音标，阅读机票预定相关的单词2.听对话(1)教师播放音频，引导学生注重划线部分并重复，锻炼学生的听力能力(2)教师组织学生根据对话分配角色，进行角色模拟，通过情景模拟，让学生积累重点句型Slistentothedialoguesandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.对话3：取票1.单词学生熟悉生词Tgivesstudentsafewminutestoreadwordsandfamiliarizethemselveswiththeirmeanings2.听对话(1)教师播放音频，引导学生注重划线部分并重复(2)教师组织学生根据对话分配角色，进行角色模拟。通过取票相关的情景对话，提高学生的口语表达能力(3)完成书本上的翻译练习，巩固对课文的理解，同时掌握翻译技巧Slistentothedialoguesandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.TletSscompletethepractice30minStep4.Reading1.Wordsextract,摘录，节选indicate,写明；注出validity,（法律上的）有效，合法性timelimit ,时限；期限；限期regularticket,定期客票initial,最初的；开始的；第一的non-standardticket,不定期客票overdue,过期的；逾期的relevant,相关的；相应的irrelevant,不相关的，无关紧要的specify,明确说明；具体指定attributable,可归因于；可能由于unfit ,不适宜的，不合适的request,请求；要求file,提出（申请）gradeⅡclassAhospital,二级甲等医院unfitness,不适当；不胜任duration,持续时间；期间hospitalizationcertificate,住院证明photocopy,影印本；复印件2.textTletsstudentstodrawthelanguagepointssuchas:

Whenpassengerswanttorefundtheirtickets,youshoulddecidewhethertheirticketsarevalidornot.Fortheunusedticket,itsvaliditywillstartwiththedateonwhichtheticketisprinted.SuchpassengershallprovideeitherofthefollowingtwotypesofdocumentsthatareissuedbyadomesticGradeIIClassAhospitalorabove.Thevalidityperiodwillrunforoneyear.第四步：阅读短文1.阅读单词(1)教师带读生词，学生跟读重复练习生词(2)教师讲解生词，学生读生词，教师提示发音技巧及纠正发音错误(3)注重退票政策相关的词性介绍TreadwordsandSsasfollows.TgivesSs30secondstoreadwordsthreetimes.TreadandSrepeat.TletssomeSstoreadwords，TcollectssomemistakesofpronunciationTsaysChineseandpartofspeech,Ssreadthewordsaloud2.反复阅读短文，划出重点1. 教师给学生几分钟时间通读短文，初步了解短文内容2. 教师带领学生翻译短文，理解所学课文3. 根据短文内容的理解，完成对应的练习。巩固对课文的理解4. 教师讲解习题或者让学生回答，根据学生的回答，教师再进行讲解错题5. 引导学生背诵重要句子，注重学生积累关键句型TreadwordsandSsasfollS：readthetext：E-TicketT：helpsthestudentsunderstandthemeaningofthetextatthesametimetodrawwiththelanguagepointsTletsstudentstoreadthekeywordsandsentencesformanytimesTletsstudentsrecitethekeywordsandsentencesSreadthepassageandcompletetheexercise30minStep5.TaskDetectionTeacherrequiresstudentstowritedialoguesandcompletedialogueexercisesbasedonthecontentandtaskrequirementslearnedinthislesson.第五步：任务检测老师要求学生根据本节课所学内容和任务要求，编写对话，完成对话练习为旅客排忧难——退票说明客票销售人员每天需要面对不同的旅客，并解答他们各种各样的疑问，为其排忧解难。为了能更好地为旅客服务，他们需要非常熟悉所在航空公司的规章制度，并根据这些规章制度解答旅客的疑问。请根据中国国际航空公司的退票说明，为旅客解答以下问题：Howto