客房服务英语对话题库VIP

客房服务英语对话题库题型一：中译英您的房号是多少？(MayIhaveyourroomnumber,please?)请让我看一下您的房卡好吗？(Couldyoushowmeyourroomcard,please?)我带您去您的房间。(Iwillshowyoutoyourroom.)电视机坏了（TheTVsetdoesn’twork.）您的房间里有迷你酒吧。（Thereisaminibarinyourroom.）现在已恢复正常，很抱歉，打扰您了。（It’sinordernow，sorrytointerruptyou.）您的房间里有保险箱。（Thereisasafeinyourroom.）这是电视机的遥控器。（ThisistheremotecontroloftheTV.）我们可以借给您一个电吹风。(Wecanlendyouahairdryer.)我是客房服务员，可以进来吗？(Housekeeping,mayIcomein？）我现在可以打扫您的房间吗？(MayImakeup/cleanyourroomnow?)对不起,我没有听明白,请您稍等,我找另一位同事过来帮您。（Iamverysorry,Icannotgetwhatyousaid,pleasewaitamoment,andIwillfindsomeonetohelpyou.）对不起，请问您有没有要洗的衣服？（Excuseme.Doyouhaveanylaundry？）请您在借物单上签字。(Pleasesignyournameintheborrowlist.)希望您在我们酒店过得愉快。(Wishyouhaveabeststayinourhotel.)题型二：英译中I’mheretochangethesheetsandpillowcases.（我来调换床单和枕套。）I‘llfinishitassoonaspossible.（我尽快给您清理。）MayIdotheturn-downserviceforyounow?（现在可以为您开夜床吗？）Doyoupreferyourlaundrybyexpressserviceorreturnedonsameday？（你是要快洗服务还是当日取？）Theelectricianwillcometorepairitrightaway.（电工会马上会过来修理。）WhatcanIdoforyou?（请问有什么可以为您效劳吗？）Pleasedeposityourmoneyinthehotelsafe.（请将您的现金寄存在饭店的保险箱内。）Sorrytohavecausedyousomuchtrouble.（很抱歉给您带来这么多麻烦。）It’sthewelcometeaofourhotelforyou.（这是酒店特意为您准备的欢迎茶。）Couldyoupleaseshowmeyourroomcard?（请问我能看下您的房卡吗？）Iwillsendsomeonetorepairitforyounow.（我现在就派人过去帮您修。）You

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journey.（旅途辛苦了。）MayIturnonthelightsforyou?（要我帮您帮把灯打开吗？）Theslippersareatthebottomofthewardrobe.（拖鞋在衣橱的底部）Ourhotelprovidesverygoodroomservice.（我们饭店提供很好的送餐服务。）题型三：情景对话Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?Answer:I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?Answer:Wewillsendonetoyouimmediately,andmayIhaveyourroomnumber?Iftheguestcallsthehousekeepingservicecenter,andsayshe/sheisverycold,whatwouldyoudo?Answer:I’lltelltheguestthereisablanketorquiltinthecloset,orI’llsendhim/heranextrablanketorquilt.Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?Answer:IwouldasktheguestifitisOKtodonow,ifnot,whenitwillbeconvenient.Iftheguestcallsthehousekeepingservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?Answer:I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.Howwouldyouintroduceyourguestroomtotheguest?Answer:Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.Whatwouldyousayiftheguesttellsyouthetemperatureislowintheroom?Answer:Iwillturnuptheair-conditionerforyou.Iftheguestcomplainsthatthereishaironhisroombed,whatwillyoudo?Answer:Iwillapologizefirst,andthenIwilltelltheguestwe’llhaveahousekeepertakecareofthisimmediately.Ifaguestcallstocomplainthathisroomcarddoesnotwork,whatwillyoudo?Answer:Iwillgotohaveacheckwithhimandhelptohavehiskeychangedifnecessary.Whatwouldyousayiftheguestwantstousetheinternetinthehotel?Answer:Iwilltelltheguestthatthehoteloffersfreeinternetserviceintheroom,(andthereisalsoaninternetcaféinthehotel).Iftheguestsayshewouldliketowakeuplatethenextmorning,whatwillyousuggest?Answer:Pleasepressthe“DoNotDisturb”(DND)buttonbeforeyougotobed,andyouwon’tbedisturbedthenextmorning.Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit.Butyoudonothaveanotherroomavailable.Whatwouldyoudotosolvetheproblem?(Iwouldfirstapologizeforitandexplainthesituationtohimandhelphimgetridofthesmellbyopeningthewindowandcleaningtheair.)Whentheguestcallsthehousekeepingservicecenter,andcomplainthathehaswaitingforhisluggagetobesentupforatleastonehour,whatwouldyousay?Answer:I’mverysorrytohearthatandwe’reverysorryforthedelay.I’llcheckimmediatelyandcallyouback.Whentheguestcallstocomplainthatthere’saterriblesmellcomingfromtheairconditioner,whatwouldyousay?Answer:I’mverysorrytohearthat.I’llsendarepairmantocheckonitforyouandsolveitassoonaspossible.Theguestcomplainsthatthewatertapisleaking,andthenoiseofitisdrivinghimcrazy.Howdoyourespond?Answer:I’mverysorrytohearthat.IwilltelltheguestthatIwillreportittotheMaintenanceDepartmentandhavethetapfixedassoonaspossible.Iftheguestsayshelefthisroomcardinsidetheroom,whatwouldyoudo?Answer:Iwillcheckhisidentityfirst.Andthenfetchanewroomcardforhim.Iftheguestsayshewantstoleavesomeluggageintheroomafterhecheckout,whatwouldyoudo?Answer:Iwilltellhimhecanleavetheluggageinthefrontdeskofourhotelbutnotintheguestroom.Whenyoubringtheguesttohisroom,andheaskswherehecangettheslippers,whatwillyousay?Answer:Letmegettheslippersforyouandtheyarehereinthewardrobe.Whatwouldyousaytotelltheguestsaboutthefreeshoeshiningserviceofthehotel?Answer:Thehotelprovidesfreeshoeshiningservicefortheguests.Justputyourshoesintotheshoebasketifyouwanttohavethempolished.Theguestwantsaturn-downserviceforhimafter9:00pmwhenyou’llbeoffduty.Howdoyourespond?Answer:Don’tworry,sir.Iwillmakesuretoletthenightstaffknow,andhe’lldotheturn-downserviceforyouafter9:00pm.Canyouintroduce3to4typesoflaundryservicesofyourhoteltotheguests?Answer:OurLaundryDepartmentprovidesthesame-dayservice,theexpressservice,thenext-dayserviceandtheexpresspressingservice.Aguestcallstocomplainthattherearenotenoughhangersinhisroom.Howdoyourespond?Answer:Don’tworry,sir.Iwillsendsomemorehangerstoyourroomrightaway.MayIknowyourroomnumber?Aguestcomplainsthatonepillowinhisroomsmellsterrible.Howdoyourespond?Answer:I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.Whatdoyouneedtocheckwhenyoucometocollecttheguest’slaundry?Answer:Iwillcheckhowmanypiecesoflaundrythereareandseeiftheguesthasfilledinthelaundrylist.Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?Answer:IwillpickupyourlaundrysoonandmayIhaveyourroom