办理退房手续

黑龙江旅游职业技术学院《导游英语》返回篇---

办理退房手续返回篇---办理退房手续I.UsefulSentences1.Mr.Wangandhiswifearecheckingoutoftheirhotel.王先生和他的太太在办理宾馆退房手续。2.Thatmakesatotalof660yuan.总共花费660元。3.Hereisyourbill.这是你的账单。4.I’dliketosettlemybill.我想结一下我的账单。I.UsefulSentences

5.MayIhaveyournameandroomnumber?请您告诉我您的名字和房间号码，好吗？6.Howmuchistheroomperday?请问这个房间每日多少钱啊？7.Hereisyourchangeandreceipt.这是找您的零钱和收据。8.MayIhaveyourroomkey,please?请把你的房间钥匙交给我好吗？I.UsefulSentences

9.Doyouneedaminutetolookoverstatement?您要不要花点时间核对一下账单？10.Willyoupayforthatincashorbycard？您是要现金支付还是刷卡？11.Youhavepaidadepositof2000yuan,haven’tyou?您交了2000元押金，对吗？12.Thebellmanwillputitinthestorageroom.行李员会把行李放在储藏室。I.UsefulSentences

13.Wouldyoulikemetocallyouataxi?需要为您叫出租车吗？14. I’msorryforkeepingyousolong.对不起，让您久等了。15.I’malwaysatyourservice.随时为您服务。II.Reading

I.HotelCheck-outThetourleaderneedstohaveagoodknowledgeofthefollowingdetailsoftheprocedures.Onthenightbeforedeparturefromthehotel,theleaderorguideshouldnotonlytellthereceptionandtourparticipantsthedeparturetimebutalsotelltourparticipantsthetimetocollectroomkeys.Becareful,ittakesthirtyminutestoonehourforbellboystopickupandloadluggage.III.DialogueInthemorningofcheck-out,atourleadershouldcheckthatallroomshavehadtheirluggagecleared.Atleastonehourpriortodeparture,thetourleadershouldrequestafinalbill.Oftenhotelswillnotreleaseafinalbilluntilalltourparticipantshavesettledtheirindividualaccounts.Oncethisisdone,thetourleadercanpayfororsignthehotelbill.III.DialogueSometimes,thegrouphastomakealatecheck-out,forinstance,afterlunch.Butyoushouldunderstandcheck-outtimeisusuallybefore12a.m.Hotelmayagreetoextendthestandardcheck-outhourbasedonroomavailabilityanddemand.Lastbutnotleast,beforeleavingthehotel,thetourleadershouldmakesurethatallluggagehavebeenloadedonthebus,andremindtouristsagaintocheckthatthereisanythingleftbehind.III.DialogueA:ReceptionistB:GuideA:Goodmorning.IsthereanythingIcandoforyou?B:Yes,Iwouldliketocheckoutnow.A:CanIhaveyournameandroomnumber,please?B:JohnSmithfromYouthTravelService,Room1208，Room1209,Room1210,Room1211,Room1212andRoom1213.A:MayIhaveyourroomkeys,please?B:Sure,hereyouare.III.Dialogue

A:Justamoment,please……Mr.Smith.Hereisyourbill.Wouldyouliketocheckit?B:I’msorry.Whatisthe20yuanfor?A:That’sforthedrinksyouorderedfromyourroom.B:Isee.A:Howwouldyouliketomakepayment,Mr.Smith?B:I’dliketopaybycreditcard.A:Thatwillbe3680yuanfor6roomstwonights.IV.Words&ExpressionsB:Hereyouare.A:Hereisyourcardandreceipt,Mr.Smith.I’llsendabellmanuptogetyourluggage.B:Thankyou.A:You’rewelcome.Bye-bye.IV.Words&Expressions1.billn.[bɪl]账单2.checkv.[tʃek]检查，核对3.ordern.['ɔːdə]命令,顺序,规则,定单4.receiptn.[rɪ'siːt]收到,收据5.bellmann.['belmən]行李员IV.Words&Expressions6.cartn.[kɑ:t]运货马车，手推车7.porter